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Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 51974 Views
  • 30 replies
  • 3 likes
  • 51974 Views
  • 30 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6586 Views
  • 23 replies
  • 2 likes
  • 6586 Views
  • 23 replies
  • 2 likes

Superuser Contribution No automatic payment

I got premium for al long time. And i've switched to family premium 2/3 months ago. Normally it pays automaticly on the 7 of the month. But it hasn't payed this 7th of june and in the app it says i have a free account. I have enough money on my payme...

  • Casual Listener
  • I got premium for al long time. And i've switched to family premium 2/3 months ago. Normally it pays automaticly on the 7 of the month. But it hasn't payed this 7th of june and in the app it says i h...
  • Sophia
  • Roadie
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with payment

I'm having problems with my invoice, this month I received 2 bills on my invoice to pay. I have already seen the site, and they redirect me to the receipts page, but I can't connect because the page is offline. I would like to someone help me!

  • Newbie
  • I'm having problems with my invoice, this month I received 2 bills on my invoice to pay. I have already seen the site, and they redirect me to the receipts page, but I can't connect because the page ...
  • Sophia
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Charged but school isnt recognised

buenas tardes: hace 3 meses empece a usar potify familiar pero siempre se cobraba dos veces y en la pagina dice que el segundo pago que se cobraba se iba a utilizar para pagar el otro mes automaticamente pero siempre me terminaba cobrando igual y aho...

  • Newbie
  • buenas tardes: hace 3 meses empece a usar potify familiar pero siempre se cobraba dos veces y en la pagina dice que el segundo pago que se cobraba se iba a utilizar para pagar el otro mes automaticam...
  • Sophia
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

If I order the 3 months

If I order the 3 months, can I cancel it when I have to pay again or end up right?

  • Newbie
  • If I order the 3 months, can I cancel it when I have to pay again or end up right?
  • itu_
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution CUENTA PREMIUM

Hola, tengo cuenta premium, la acabo de adquirir hoy y mi musica que tenia antes no la puedo escuchar sin internet, cuando me dieron una semana gratis de spotify podia escuchar la musica que habia descargado sin internet, ahora mi musica no esta desc...

  • Newbie
  • Hola, tengo cuenta premium, la acabo de adquirir hoy y mi musica que tenia antes no la puedo escuchar sin internet, cuando me dieron una semana gratis de spotify podia escuchar la musica que habia de...
  • Sophia
  • Roadie
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Premium 3 month promo

I buy spotify promotion 3 month for idr 49.900, but in my account just 1 month premium, from this day until 10 july 2017. please help me to solved it!

  • Casual Listener
  • I buy spotify promotion 3 month for idr 49.900, but in my account just 1 month premium, from this day until 10 july 2017. please help me to solved it!
  • Maxim
  • Spotify Star
  • 240 Views
  • 3 replies
  • 0 likes
  • 240 Views
  • 3 replies
  • 0 likes

Superuser Contribution FAMILIAR PLAN

Hi, yesterday I got an email from Spotify because they wanted to verify that we had the conditions and requirements of this kind of subscription. Unfortunately, I missclicked the last number of the postal code and now Spotify wants to remove our subs...

  • Newbie
  • Hi, yesterday I got an email from Spotify because they wanted to verify that we had the conditions and requirements of this kind of subscription. Unfortunately, I missclicked the last number of the p...
  • Erika
  • Roadie
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium doesn't work

I've done the premium signature, but it keeps as free. What should I do?

  • Casual Listener
  • I've done the premium signature, but it keeps as free. What should I do?
  • Erika
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Failed to subscribe but money taken

Hi, I've been a premium user for months today I discovered there is a student discount and tried to get my discount but I failed to upload necessary files to prove I am a student and spotify took my money nevertheless for 3 times. Is that money going...

  • Newbie
  • Hi, I've been a premium user for months today I discovered there is a student discount and tried to get my discount but I failed to upload necessary files to prove I am a student and spotify took my ...
  • Erika
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't use my account

A few days ago, Spotify took the money for my Spotify Premium subscription from my bank-account. I accidentaly booked my money back to my own bank-account. Now since a few days I can't use my Spotify account anymore. I need Spotify today because I'm ...

  • Newbie
  • A few days ago, Spotify took the money for my Spotify Premium subscription from my bank-account. I accidentaly booked my money back to my own bank-account. Now since a few days I can't use my Sp...
  • Erika
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium features not working after subscribing

Last night I subscribed to premium. however when I try to change the streaming audio quality to extreme it is telling me i need to subscribe to premium for this feature. Every premium feature is working fine except this. I tried logging out, fully cl...

  • Newbie
  • Last night I subscribed to premium. however when I try to change the streaming audio quality to extreme it is telling me i need to subscribe to premium for this feature. Every premium feature is work...
  • Erika
  • Roadie
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Premium Not Activated

I made the purchase to Premium and yet after couple of days i dont have either a comfirmation e-mail nor the status of my account has changed ! Also my credit card has been charged with the amount !

  • Visitor
  • I made the purchase to Premium and yet after couple of days i dont have either a comfirmation e-mail nor the status of my account has changed !  Also my credit card has been charged with the am...
  • KatesHere
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged twice per month

Hello I've contacted my bank and they've said it has came out twice you need to fix because they can't they told me y'all have to do it if need be I will get my bank statement for you to see FIX IT!

  • Casual Listener
  • Hello I've contacted my bank and they've said it has came out twice you need to fix because they can't they told me y'all have to do it if need be I will get my bank statement for you to see FIX IT!
  • babegirl12497
  • Casual Listener
  • 202 Views
  • 3 replies
  • 0 likes
  • 202 Views
  • 3 replies
  • 0 likes

3 month 99 cent

Yesterday i bought spotify premium for 3 month-99 cent but it dont works on my iphone and on my computer only on playstation and ipad. What should i do?

  • Newbie
  • Yesterday i bought spotify premium for 3 month-99 cent but it dont works on my iphone and on my computer only on playstation and ipad. What should i do?
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

upgrade premium

hello, I tried to upgrade the 2 accounts of my daughters, and one work perfectly, the other is not working, becuase Spotify is waiting to authorize it.I'm afraid that they think is an error, or a double request for the same account.but there is no ca...

  • Casual Listener
  • hello, I tried to upgrade the 2 accounts of my daughters, and one work perfectly, the other is not working, becuase Spotify is waiting to authorize it.I'm afraid that they think is an error, or a dou...
  • Maxim
  • Spotify Star
  • 200 Views
  • 4 replies
  • 0 likes
  • 200 Views
  • 4 replies
  • 0 likes

Is there any other payment method for spotify premium

I am currently using spotify premium and paying thru my credit card. But just recently, I closed my credit card account and so I received an email and botif from Spotify that my payment was not made. Is there any other way to pay my subscription beca...

  • Newbie
  • I am currently using spotify premium and paying thru my credit card. But just recently, I closed my credit card account and so I received an email and botif from Spotify that my payment was not made....
  • CryticalAce
  • Community Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution One year Spotify Premium

Hello,i'm going to activate the offer for one year of spotify premium but, next month I will move for a project abroad for one year approximately, i would like to know if my premium subscription will continue to run smoothly for the entire duration o...

  • Casual Listener
  • Hello, i'm going to activate the offer for one year of spotify premium but, next month I will move for a project abroad for one year approximately, i would like to know if my premium subscription wi...
  • Erika
  • Roadie
  • 1080 Views
  • 3 replies
  • 0 likes
  • 1080 Views
  • 3 replies
  • 0 likes

college student discount changed to regular premium

Hello spotify community, my college discount premium renewed a while back and switched me with regular premium. I just recently paid the monthly bill of 9.99$ and am wondering if I try to switch back to the college discount will I be charged twice? A...

  • Newbie
  • Hello spotify community, my college discount premium renewed a while back and switched me with regular premium. I just recently paid the monthly bill of 9.99$ and am wondering if I try to switch...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Is it one credit card only valid for one account?

Hi, yesterday I subscribed for a premium account using my friend's CC (he already pay for his spotify using the same CC, around 3 days ago). The CC already charged yesterday, but my account is still free. I didnt get any receipt from spotify. Is it o...

  • Newbie
  • Hi, yesterday I subscribed for a premium account using my friend's CC (he already pay for his spotify using the same CC, around 3 days ago). The CC already charged yesterday, but my account is still ...
  • Maxim
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes