Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132241 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
66931 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
249257 Views
154 replies
13 likes
So I'm not sure I understand what Premium is all about. I had basic Spotify and was able to save music to my library and listen using data/WiFi, but I now want the ability to download my library so that I can listen without data/WiFi. However, accord...
So I'm not sure I understand what Premium is all about. I had basic Spotify and was able to save music to my library and listen using data/WiFi, but I now want the ability to download my library so t...
157 Views
0 replies
0 likes
I accidentally pressed on the 7-day Premium subscription. How do I cancel my free trial? I'm getting the following message on my subscription page "Subscription status recurring cancel" What does that mean? I haven't provided my payment information, ...
I accidentally pressed on the 7-day Premium subscription. How do I cancel my free trial? I'm getting the following message on my subscription page "Subscription status recurring cancel" What does tha...
Roadie
195 Views
1 replies
0 likes
I have Premium with Vodafone but when I open Spotify it tells me I now only have the free account. I have not long upgraded my phone so it isn't just a case of my contracting expiring.
I have Premium with Vodafone but when I open Spotify it tells me I now only have the free account. I have not long upgraded my phone so it isn't just a case of my contracting expiring.
Roadie
155 Views
1 replies
0 likes
I had 3 years ago an account on spotify premium, i unsubscribed this one year after.Few months ago i subscribed again with the same email address, can i have again the list of the artists and songs i had before?? Thanks!Elodie Martin (emelodie84)emel...
I had 3 years ago an account on spotify premium, i unsubscribed this one year after. Few months ago i subscribed again with the same email address, can i have again the list of the artists and songs...
Spotify Star
224 Views
1 replies
0 likes
I switched from my Premium subscription to Premium Family, then realized this was not a good choice for me after all. So a few hours later I cancelled the Prem Fam and reactivated my Premium account. The message sent to me then was not what I expecte...
I switched from my Premium subscription to Premium Family, then realized this was not a good choice for me after all. So a few hours later I cancelled the Prem Fam and reactivated my Premium account....
215 Views
0 replies
0 likes
I previously have been paying for premium subscription and i requested to have the student discount. From doing this i have been charged 3 times from Spodify out of my account, why is this?
I previously have been paying for premium subscription and i requested to have the student discount. From doing this i have been charged 3 times from Spodify out of my account, why is this?
Roadie
187 Views
1 replies
0 likes
bonjour, je vous contact parce que j'ai un probleme, je voudrais savoir pourquoi mon compte n'est pas premium alors que j'ai payer mon mode de payement a etait efectuer avec paysafecard juste apres le payement mon compte n'etait pas premium j'ai rede...
bonjour, je vous contact parce que j'ai un probleme, je voudrais savoir pourquoi mon compte n'est pas premium alors que j'ai payer mon mode de payement a etait efectuer avec paysafecard juste a...
224 Views
0 replies
2 likes
Hi, I'm using Spotify for more then a year now together with my brother via the family plan. Lately he changed he's credit card company and had to register again. He tried severeal times to send me an invitation emial to get linked to the family acco...
Hi, I'm using Spotify for more then a year now together with my brother via the family plan. Lately he changed he's credit card company and had to register again. He tried severeal times to ...
Roadie
204 Views
1 replies
0 likes
Aproveche la promoción de 3 meses por 9 pesos y nada más duro uno
Aproveche la promoción de 3 meses por 9 pesos y nada más duro uno
Roadie
187 Views
1 replies
0 likes
Hello. Son had a Premium subscription, registered and paid on my CC. Not long ago I decided to get a Family subscription, paid with the same CC, but when changing, using the token, son forgot to cancel the Premium subscription he already had, so if I...
Hello. Son had a Premium subscription, registered and paid on my CC. Not long ago I decided to get a Family subscription, paid with the same CC, but when changing, using the token, son forgot t...
152 Views
0 replies
0 likes
I was trying to get the student discount for Premium, but my Studet ID couldn't be verified, so I tried again. After not working the second time I did the manual verification which worked, but then my card couldn't go through because I have 2 pending...
I was trying to get the student discount for Premium, but my Studet ID couldn't be verified, so I tried again. After not working the second time I did the manual verification which worked, but then m...
Roadie
785 Views
1 replies
0 likes
My three kids each have subscription but now we want one family subscription. Can they cancel theirs and then we can start fresh with one family subscription? Will they lose what they saved?
My three kids each have subscription but now we want one family subscription. Can they cancel theirs and then we can start fresh with one family subscription? Will they lose what they saved?
Roadie
242 Views
2 replies
0 likes
Minha conta ainda é free, mas já foi debitado o valor mensal em meu cartão, e ainda nem cheguei a concluir a compra do premium. Quero cancelar minha "assinatura"( em minha conta spotify ainda consta que não sou premium) e quero reembolso do valor cob...
Minha conta ainda é free, mas já foi debitado o valor mensal em meu cartão, e ainda nem cheguei a concluir a compra do premium. Quero cancelar minha "assinatura"( em minha conta spotify ainda consta ...
Newbie
758 Views
10 replies
0 likes
I payed for premium but still can't use spotify like it says. I look at my bank account and the transaction was done. What now?!?
I payed for premium but still can't use spotify like it says. I look at my bank account and the transaction was done. What now?!?
Roadie
159 Views
1 replies
0 likes
Pague por un año 137.000 pesos colombianos, y de unos meses para acá me están debiendo de mi cuenta 17000 pesos de más por algo que ya se pagó y para colmo veo que en este momento la mensualidad es mas barata, está en 14000 pesos, he tratado de comun...
Pague por un año 137.000 pesos colombianos, y de unos meses para acá me están debiendo de mi cuenta 17000 pesos de más por algo que ya se pagó y para colmo veo que en este momento la mensualidad es m...
Roadie
192 Views
1 replies
0 likes
Hi. I just got an email from what seems to be Spotify. I have a free subscription for 3 months. They provide additional 6 months subscription for 1 USD. After payment with credit card I thought of checking the email sender. It was iem@nam-mail.com. I...
Hi. I just got an email from what seems to be Spotify. I have a free subscription for 3 months. They provide additional 6 months subscription for 1 USD. After payment with credit card I thou...
Spotify Star
934 Views
1 replies
0 likes
Hello I recently applied and got verified for the student discount for Spotify premium, I checked my card and I got charged for the month, but then the next day I was charged an extra 3 times?? I've tried looking up solutions but what comes up is peo...
Hello I recently applied and got verified for the student discount for Spotify premium, I checked my card and I got charged for the month, but then the next day I was charged an extra 3 times?? I've ...
Roadie
167 Views
1 replies
0 likes
So I was signing up for a premium student trial and entered my car details and they said I wasn't going to be charged till I finish. I couldn't find my high school so I left and I checked my bank card and there was money taken out after they said the...
So I was signing up for a premium student trial and entered my car details and they said I wasn't going to be charged till I finish. I couldn't find my high school so I left and I checked my bank car...
Roadie
161 Views
1 replies
0 likes
Hi there. Regarding the Capital One statement credit when you use it to pay for a Premium sunscription - is that a one-time credit or are you credited half of your payment EACH month through April 2018? Thank you!
Hi there. Regarding the Capital One statement credit when you use it to pay for a Premium sunscription - is that a one-time credit or are you credited half of your payment EACH month through Ap...
Newbie
305 Views
1 replies
0 likes
I already research on how to solve the problem but still I didn't come up with a solution. So I decided a topic myself.
I already research on how to solve the problem but still I didn't come up with a solution. So I decided a topic myself.
Casual Listener
325 Views
4 replies
0 likes
