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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

67117 Views

18 replies

94 likes

  • 67117 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132532 Views

69 replies

10 likes

Premium for Family
  • 132532 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

67746 Views

89 replies

4 likes

  • 67746 Views
  • 89 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31qlcxpr2dx7ofyp6dsc

Visitor

250561 Views

154 replies

13 likes

  • 250561 Views
  • 154 replies
  • 13 likes

Fail to subscribe to premium

Hi everyone !So this morning I wanted to get Spotify premium. But after I write all the card details and everything, it tells me an error message saying that there was a problem. The problem isn't from my credit card, but I've searched on the interne...

Newbie

Hi everyone ! So this morning I wanted to get Spotify premium. But after I write all the card details and everything, it tells me an error message saying that there was a problem. The problem isn't ...

120 Views

0 replies

0 likes

  • 120 Views
  • 0 replies
  • 0 likes

Premium and premium family.

Hi!I had spotify premium and i paid/pay 99sek/month and then my mum a few months ago bought family-premium and it said that i didn't had to do anything with my own premium bc it would change by it self to family when i conected to the family invite. ...

Newbie

Hi! I had spotify premium and i paid/pay 99sek/month and then my mum a few months ago bought family-premium and it said that i didn't had to do anything with my own premium bc it would change by it ...

121 Views

0 replies

0 likes

  • 121 Views
  • 0 replies
  • 0 likes

No me dejan ingresar al plan familiar

Estoy en el plan familiar con mi tio y me saca a mi y a mi primo de el plan y ya no nos dejan entrar que hacemos para que nos dejen volver a entrar si tenemos la misma dirección... ya es la segunda vez que nos pasa, y es fastidioso estar pagando sin ...

Newbie

Estoy en el plan familiar con mi tio y me saca a mi y a mi primo de el plan y ya no nos dejan entrar que hacemos para que nos dejen volver a entrar si tenemos la misma dirección... ya es la segunda v...

138 Views

0 replies

0 likes

  • 138 Views
  • 0 replies
  • 0 likes

Separate PC/Mobile accounts when with Fido

I'm with Fido, so my Spotify account on my mobile is managed through Fido. I was recently able to download Premium onto my laptop, but can't seem to get the Premium app on my phone (I have had basic Spotify for over a year and just want to upgrade). ...

Casual Listener

I'm with Fido, so my Spotify account on my mobile is managed through Fido. I was recently able to download Premium onto my laptop, but can't seem to get the Premium app on my phone (I have had basic ...

137 Views

0 replies

0 likes

  • 137 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium

Hola amigos necesito ayuda, el dia 15 de julio pague el Premium basico pero mi cuenta sigue como si fuera free, que hago necesito ayuda...

Newbie

Hola amigos necesito ayuda, el dia 15 de julio pague el Premium basico pero mi cuenta sigue como si fuera free, que hago necesito ayuda...

Erika

Roadie

161 Views

1 replies

0 likes

  • 161 Views
  • 1 replies
  • 0 likes

Confusion about Premium and ability to listen offline

So I'm not sure I understand what Premium is all about. I had basic Spotify and was able to save music to my library and listen using data/WiFi, but I now want the ability to download my library so that I can listen without data/WiFi. However, accord...

Casual Listener

So I'm not sure I understand what Premium is all about. I had basic Spotify and was able to save music to my library and listen using data/WiFi, but I now want the ability to download my library so t...

159 Views

0 replies

0 likes

  • 159 Views
  • 0 replies
  • 0 likes

Superuser Contribution How do I cancel a free 7-day Premium subscription?

I accidentally pressed on the 7-day Premium subscription. How do I cancel my free trial? I'm getting the following message on my subscription page "Subscription status recurring cancel" What does that mean? I haven't provided my payment information, ...

Newbie

I accidentally pressed on the 7-day Premium subscription. How do I cancel my free trial? I'm getting the following message on my subscription page "Subscription status recurring cancel" What does tha...

Erika

Roadie

195 Views

1 replies

0 likes

  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Subscription Error

I have Premium with Vodafone but when I open Spotify it tells me I now only have the free account. I have not long upgraded my phone so it isn't just a case of my contracting expiring.

Newbie

I have Premium with Vodafone but when I open Spotify it tells me I now only have the free account. I have not long upgraded my phone so it isn't just a case of my contracting expiring.

Erika

Roadie

155 Views

1 replies

0 likes

  • 155 Views
  • 1 replies
  • 0 likes

Old subscription

I had 3 years ago an account on spotify premium, i unsubscribed this one year after.Few months ago i subscribed again with the same email address, can i have again the list of the artists and songs i had before?? Thanks!Elodie Martin (emelodie84)emel...

Newbie

I had 3 years ago an account on spotify premium, i unsubscribed this one year after. Few months ago i subscribed again with the same email address, can i have again the list of the artists and songs...

Bittencourt

Spotify Star

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

switching from Prem to Prem Fam, then cancelling, going back to Prem, need confirm no billing Pr Fam

I switched from my Premium subscription to Premium Family, then realized this was not a good choice for me after all. So a few hours later I cancelled the Prem Fam and reactivated my Premium account. The message sent to me then was not what I expecte...

Newbie

I switched from my Premium subscription to Premium Family, then realized this was not a good choice for me after all. So a few hours later I cancelled the Prem Fam and reactivated my Premium account....

215 Views

0 replies

0 likes

  • 215 Views
  • 0 replies
  • 0 likes

Superuser Contribution Money taken out 3 times

I previously have been paying for premium subscription and i requested to have the student discount. From doing this i have been charged 3 times from Spodify out of my account, why is this?

Newbie

I previously have been paying for premium subscription and i requested to have the student discount. From doing this i have been charged 3 times from Spodify out of my account, why is this? 

Erika

Roadie

187 Views

1 replies

0 likes

  • 187 Views
  • 1 replies
  • 0 likes

mon compte n'est pas premium alors que j'ai payer

bonjour, je vous contact parce que j'ai un probleme, je voudrais savoir pourquoi mon compte n'est pas premium alors que j'ai payer mon mode de payement a etait efectuer avec paysafecard juste apres le payement mon compte n'etait pas premium j'ai rede...

Newbie

bonjour,  je vous contact parce que j'ai un probleme, je voudrais savoir pourquoi mon compte n'est pas premium alors que j'ai payer mon mode de payement a etait efectuer avec paysafecard juste a...

225 Views

0 replies

2 likes

  • 225 Views
  • 0 replies
  • 2 likes

Superuser Contribution Invitation email doens't arrive in mailbox for family plan

Hi, I'm using Spotify for more then a year now together with my brother via the family plan. Lately he changed he's credit card company and had to register again. He tried severeal times to send me an invitation emial to get linked to the family acco...

Newbie

Hi,   I'm using Spotify for more then a year now together with my brother via the family plan. Lately he changed he's credit card company and had to register again. He tried severeal times to ...

Erika

Roadie

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mal cobrado

Aproveche la promoción de 3 meses por 9 pesos y nada más duro uno

Newbie

Aproveche la promoción de 3 meses por 9 pesos y nada más duro uno

Erika

Roadie

189 Views

1 replies

0 likes

  • 189 Views
  • 1 replies
  • 0 likes

Cancellation of Premium subscription due to change to Premium for family.

Hello. Son had a Premium subscription, registered and paid on my CC. Not long ago I decided to get a Family subscription, paid with the same CC, but when changing, using the token, son forgot to cancel the Premium subscription he already had, so if I...

Newbie

Hello. Son had a Premium subscription, registered and paid on my CC. Not long ago I decided to get a Family subscription, paid with the same CC, but when changing, using the token,  son forgot t...

153 Views

0 replies

0 likes

  • 153 Views
  • 0 replies
  • 0 likes

Superuser Contribution Pending Charges

I was trying to get the student discount for Premium, but my Studet ID couldn't be verified, so I tried again. After not working the second time I did the manual verification which worked, but then my card couldn't go through because I have 2 pending...

Newbie

I was trying to get the student discount for Premium, but my Studet ID couldn't be verified, so I tried again. After not working the second time I did the manual verification which worked, but then m...

Erika

Roadie

787 Views

1 replies

0 likes

  • 787 Views
  • 1 replies
  • 0 likes

Superuser Contribution subscription help

My three kids each have subscription but now we want one family subscription. Can they cancel theirs and then we can start fresh with one family subscription? Will they lose what they saved?

Newbie

My three kids each have subscription but now we want one family subscription. Can they cancel theirs and then we can start fresh with one family subscription? Will they lose what they saved?

Erika

Roadie

246 Views

2 replies

0 likes

  • 246 Views
  • 2 replies
  • 0 likes

Solved!! Cobrança indevida

Minha conta ainda é free, mas já foi debitado o valor mensal em meu cartão, e ainda nem cheguei a concluir a compra do premium. Quero cancelar minha "assinatura"( em minha conta spotify ainda consta que não sou premium) e quero reembolso do valor cob...

Casual Listener

Minha conta ainda é free, mas já foi debitado o valor mensal em meu cartão, e ainda nem cheguei a concluir a compra do premium. Quero cancelar minha "assinatura"( em minha conta spotify ainda consta ...

ramossvictor

Newbie

772 Views

10 replies

0 likes

  • 772 Views
  • 10 replies
  • 0 likes

Superuser Contribution Payed but no premium?

I payed for premium but still can't use spotify like it says. I look at my bank account and the transaction was done. What now?!?

Newbie

I payed for premium but still can't use spotify like it says. I look at my bank account and the transaction was done. What now?!?

Erika

Roadie

162 Views

1 replies

0 likes

  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con el pago

Pague por un año 137.000 pesos colombianos, y de unos meses para acá me están debiendo de mi cuenta 17000 pesos de más por algo que ya se pagó y para colmo veo que en este momento la mensualidad es mas barata, está en 14000 pesos, he tratado de comun...

Newbie

Pague por un año 137.000 pesos colombianos, y de unos meses para acá me están debiendo de mi cuenta 17000 pesos de más por algo que ya se pagó y para colmo veo que en este momento la mensualidad es m...

Erika

Roadie

192 Views

1 replies

0 likes

  • 192 Views
  • 1 replies
  • 0 likes