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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149559 Views

69 replies

10 likes

Premium for Family
  • 149559 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

95239 Views

89 replies

4 likes

  • 95239 Views
  • 89 replies
  • 4 likes

Superuser Contribution TROUBLE PAYING THROUGH LOAD

Hi! Im having trouble paying my account through globe load. I've tried it many times & even tried to use other numbers to pay my account but it's still not working. I have P150 balance on my sim but still says that I have insufficient credit. HELLLP ...

Newbie

Hi! Im having trouble paying my account through globe load. I've tried it many times & even tried to use other numbers to pay my account but it's still not working. I have P150 balance on my sim ...

Erika

Roadie

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution App doesn't get premium

Hi everyone.A few days ago i was to late for paying my premium. Now in got a Spotify card put it on my account and i'm back premium,But in the Spotify app not. I can download for offline playing (so i thought everything was oké). But now if i skip a ...

Newbie

Hi everyone. A few days ago i was to late for paying my premium. Now in got a Spotify card put it on my account and i'm back premium, But in the Spotify app not. I can download for offline playing ...

Erika

Roadie

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in to my account

Im a premium member and travelled to Europe. I tried to log in under my husband's phone and couldn't. I changed my password and now can't log in on my phone or my husband's phone. Help. Irritated that im paying for a service I now can't use

Newbie

Im a premium member and travelled to Europe. I tried to log in under my husband's phone and couldn't. I changed my password and now can't log in on my phone or my husband's phone. Help. Irritated tha...

Erika

Roadie

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Plan familiar premium

Necesito saber cuál es el precio real del plan familiar ?Porque mire que era de 149 dolares !, es cierto que vale eso ?Y porque no puedo pagar con mi tarjeta de débito ?

Newbie

Necesito saber cuál es el precio real del plan familiar ? Porque mire que era de 149 dolares !, es cierto que vale eso ? Y porque no puedo pagar con mi tarjeta de débito ?

223 Views

0 replies

0 likes

  • 223 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution My premium doesn't work at all

So I have the family package and all was fine until I tried to change the song , it said I had to be premium to do that but I can download them and chose any I want but if I try to change it it goes random and I have already tried logging out , what ...

Casual Listener

So I have the family package and all was fine until I tried to change the song , it said I had to be premium to do that but I can download them and chose any I want but if I try to change it it goes ...

sathsaliendra

Newbie

850 Views

8 replies

0 likes

  • 850 Views
  • 8 replies
  • 0 likes

My family live in the same address can't join into the family group

I don't know why my family have been kicked out from the family group. And my family did live with me in the same address. I have the household restrition to approve they live with me! So how should I let them in??

Newbie

I don't know why my family have been kicked out from the family group. And my family did live with me in the same address. I have the household restrition to approve they live with me! So how should ...

Bittencourt

Spotify Star

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Spotify maandabonnement

Bij het upgraden van mijn Spotify account kan ik enkel een jaarabonnement kiezen, geen maandabonnement. Hoe komt dit?

Newbie

Bij het upgraden van mijn Spotify account kan ik enkel een jaarabonnement kiezen, geen maandabonnement. Hoe komt dit?

235 Views

0 replies

0 likes

  • 235 Views
  • 0 replies
  • 0 likes

Upgraded from premium to family, will i still be charged for premium?

Hi all, I have just been invited by my family to a family subscription, and have already accepted the invitation before i cancelled my premium subscription. However, now I am unable to find premium under my subscriptions for cancellation.I have read ...

Newbie

Hi all,   I have just been invited by my family to a family subscription, and have already accepted the invitation before i cancelled my premium subscription.   However, now I am unable...

201 Views

0 replies

0 likes

  • 201 Views
  • 0 replies
  • 0 likes

Spotify Premium in banned countries

So I'm living in Vietnam (haven't had Spotify yet) but I really want to use it in Vietnam.If I go premium can I use Spotify in Vietnam?Thank you for your assistance

Newbie

So I'm living in Vietnam (haven't had Spotify yet) but I really want to use it in Vietnam. If I go premium can I use Spotify in Vietnam? Thank you for your assistance

377 Views

0 replies

0 likes

  • 377 Views
  • 0 replies
  • 0 likes

Bank send payment to wrong account

I always pay my premium directly from my internet bank and this time by some reason mybank send this payment for premium to an account I didn't even know I had. Is there something I can do to fix this? Really appriciate all help I can get.

Newbie

I always pay my premium directly from my internet bank and this time by some reason mybank send this payment for premium to an account I didn't even know I had. Is there something I can do to fix thi...

172 Views

0 replies

0 likes

  • 172 Views
  • 0 replies
  • 0 likes

Probeabo trotz Premium Family

Ich wurde zu besagtem Premium Account eingeladen. Weil ich nach der Registrierung, in der App keine Möglichkeit fand den Freischaltcode einzugeben, wollte ich versuchen über das Probeabo an mein Ziel zu kommen. Zu meinem Erstaunen war das mit einem K...

Newbie

Ich wurde zu besagtem Premium Account eingeladen. Weil ich nach der Registrierung, in der App keine Möglichkeit fand den Freischaltcode einzugeben, wollte ich versuchen über das Probeabo an mein Ziel...

klocks911

Newbie

560 Views

1 replies

0 likes

  • 560 Views
  • 1 replies
  • 0 likes

Premium prepaid card not working

I just purchased a premium gift card and redeem the code on the website advertised. It does say I have premium on the website but won't work in the app. Already tried logging out/in. Still ask me to get premium instead of actually working. Any help i...

Newbie

I just purchased a premium gift card and redeem the code on the website advertised. It does say I have premium on the website but won't work in the app. Already tried logging out/in. Still ask me to ...

Maxim

Spotify Star

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

Subscribing to premium doesn't work

Hi good day I really need help. I'm trying to subscribe to premium but i cannot see the switch to premium in Spotify app I tried registering through mobile (globe) but it says this to me and I have tried this to but it doesn't send me a txt wich shou...

Newbie

Hi good day I really need help. I'm trying to subscribe to premium but i cannot see the switch to premium in Spotify app I tried registering through mobile (globe) but it says this to me and I have t...

214 Views

0 replies

0 likes

  • 214 Views
  • 0 replies
  • 0 likes

Hola, necesito ayuda!

Compre una tarjeta de regalo y raspe más de lo debido ahora el pin no se distingue

Casual Listener

Compre una tarjeta de regalo y raspe más de lo debido ahora el pin no se distingue

287 Views

0 replies

0 likes

  • 287 Views
  • 0 replies
  • 0 likes

Superuser Contribution Ayuda

Hola, compre una tarjeta de spotify en el oxxo, el problema es al registrarla en spotify.com/redeem. me manda un mensaje de error el cual es el siguiente:"Desafortunadamente, este código Premium no parece ser válido. Inténtalo nuevamente o ponte en c...

Casual Listener

Hola, compre una tarjeta de spotify en el oxxo, el problema es al registrarla en spotify.com/redeem. me manda un mensaje de error el cual es el siguiente: "Desafortunadamente, este código Premium no...

mauriciotkd

Casual Listener

4506 Views

5 replies

0 likes

  • 4506 Views
  • 5 replies
  • 0 likes

Payment was pulled from bank, but no premium account.

Yes, I have logged in and out. Yes, I have uninstalled the app and re-installed it. No, my transaction is not pending. How do I fix this? The money was pulled from my account two days ago, and it will not give me my Spotify premium. This came out of ...

Visitor

Yes, I have logged in and out. Yes, I have uninstalled the app and re-installed it. No, my transaction is not pending. How do I fix this? The money was pulled from my account two days ago, and it wil...

244 Views

0 replies

2 likes

  • 244 Views
  • 0 replies
  • 2 likes

Payment

Hello i few minutes ago i put a rewards card in my account and in my Profile of Internet say that i im Premium but when i enter to the app in Saids free... can somebody help me? Hola buenas tardes hace unos momentos puse una recarga de 300 a mi cuent...

Newbie

Hello i few minutes ago i put a rewards card in my account and in my Profile of Internet say that i im Premium but when i enter to the app in Saids free... can somebody help me? Hola buenas tardes ha...

237 Views

0 replies

0 likes

  • 237 Views
  • 0 replies
  • 0 likes

Payment updated

I was charged however I never updated my payment methods because I was planning on cancelling and now it's just a charge when I stopped using Spotify. How did Spotify even receive this information when I never updated my payment methods.

Newbie

I was charged however I never updated my payment methods because I was planning on cancelling and now it's just a charge when I stopped using Spotify. How did Spotify even receive this information wh...

231 Views

0 replies

0 likes

  • 231 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium wont work

My premium won't work. My bill is paid and I can't play music offline. Why the **bleep** don't you have a contact number?

Newbie

My premium won't work. My bill is paid and I can't play music offline. Why the **bleep** don't you have a contact number?

JulianA_Bogota

Roadie

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need a refund

so i bought premium on accident, i meant to get the free one which i clicked but then bam i was charged, i've never had premium and i just want a refund. anyone know how?

Newbie

so i bought premium on accident, i meant to get the free one which i clicked but then bam i was charged, i've never had premium and i just want a refund. anyone know how?

JulianA_Bogota

Roadie

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes