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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

145975 Views

69 replies

10 likes

Premium for Family
  • 145975 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

91464 Views

89 replies

4 likes

  • 91464 Views
  • 89 replies
  • 4 likes

Hola, necesito ayuda!

Compre una tarjeta de regalo y raspe más de lo debido ahora el pin no se distingue

Casual Listener

Compre una tarjeta de regalo y raspe más de lo debido ahora el pin no se distingue

281 Views

0 replies

0 likes

  • 281 Views
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  • 0 likes

Superuser Contribution Ayuda

Hola, compre una tarjeta de spotify en el oxxo, el problema es al registrarla en spotify.com/redeem. me manda un mensaje de error el cual es el siguiente:"Desafortunadamente, este código Premium no parece ser válido. Inténtalo nuevamente o ponte en c...

Casual Listener

Hola, compre una tarjeta de spotify en el oxxo, el problema es al registrarla en spotify.com/redeem. me manda un mensaje de error el cual es el siguiente: "Desafortunadamente, este código Premium no...

mauriciotkd

Casual Listener

4416 Views

5 replies

0 likes

  • 4416 Views
  • 5 replies
  • 0 likes

Payment was pulled from bank, but no premium account.

Yes, I have logged in and out. Yes, I have uninstalled the app and re-installed it. No, my transaction is not pending. How do I fix this? The money was pulled from my account two days ago, and it will not give me my Spotify premium. This came out of ...

Visitor

Yes, I have logged in and out. Yes, I have uninstalled the app and re-installed it. No, my transaction is not pending. How do I fix this? The money was pulled from my account two days ago, and it wil...

236 Views

0 replies

2 likes

  • 236 Views
  • 0 replies
  • 2 likes

Payment

Hello i few minutes ago i put a rewards card in my account and in my Profile of Internet say that i im Premium but when i enter to the app in Saids free... can somebody help me? Hola buenas tardes hace unos momentos puse una recarga de 300 a mi cuent...

Newbie

Hello i few minutes ago i put a rewards card in my account and in my Profile of Internet say that i im Premium but when i enter to the app in Saids free... can somebody help me? Hola buenas tardes ha...

228 Views

0 replies

0 likes

  • 228 Views
  • 0 replies
  • 0 likes

Payment updated

I was charged however I never updated my payment methods because I was planning on cancelling and now it's just a charge when I stopped using Spotify. How did Spotify even receive this information when I never updated my payment methods.

Newbie

I was charged however I never updated my payment methods because I was planning on cancelling and now it's just a charge when I stopped using Spotify. How did Spotify even receive this information wh...

217 Views

0 replies

0 likes

  • 217 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium wont work

My premium won't work. My bill is paid and I can't play music offline. Why the **bleep** don't you have a contact number?

Newbie

My premium won't work. My bill is paid and I can't play music offline. Why the **bleep** don't you have a contact number?

JulianA_Bogota

Roadie

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need a refund

so i bought premium on accident, i meant to get the free one which i clicked but then bam i was charged, i've never had premium and i just want a refund. anyone know how?

Newbie

so i bought premium on accident, i meant to get the free one which i clicked but then bam i was charged, i've never had premium and i just want a refund. anyone know how?

JulianA_Bogota

Roadie

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution NEED HELP ASAP OR MY MONEY BACK

I switched to premium and it will not let me use it for some reason I have already logged out logged back everything they have on the help website so if you can please help me fix this asap.

Newbie

I switched to premium and it will not let me use it for some reason I have already logged out logged back everything they have on the help website so if you can please help me fix this asap.

JulianA_Bogota

Roadie

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Multi device on premium

HiI have an office that has 2 floors. I have my mac playing my premium and I noticed that when I start my Alexa on the first floor it stops the kudic on the mac. Do I have to switch to family.Al

Newbie

Hi I have an office that has 2 floors. I have my mac playing my premium and I noticed that when I start my Alexa on the first floor it stops the kudic on the mac. Do I have to switch to family. Al

181 Views

0 replies

0 likes

  • 181 Views
  • 0 replies
  • 0 likes

No me deja realizar mi pago

Al intentar realizar mi pago, me marca error de la tarjeta, siendo que ya intenté con varias y aún así no me deja.

Newbie

Al intentar realizar mi pago, me marca error de la tarjeta, siendo que ya intenté con varias y aún así no me deja.

ErickHM

Newbie

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Premium expires before 1 month

Hi. I would just like to ask and confirm if my premium will really expire on 1 August? I paid £9.99 for the premium and headspace promo on 25 July. Why do I get only 7 days of premium then? And it also says I will be charged another £9.99 once it exp...

Newbie

Hi. I would just like to ask and confirm if my premium will really expire on 1 August? I paid £9.99 for the premium and headspace promo on 25 July. Why do I get only 7 days of premium then? And it al...

185 Views

0 replies

0 likes

  • 185 Views
  • 0 replies
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Música legal

Pagando premium puedo usar spotify en mi gimnasio?

Newbie

Pagando premium puedo usar spotify en mi gimnasio?

184 Views

0 replies

0 likes

  • 184 Views
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Unauthorized paypal transactions

My friend has a family plan and he gave me one of the spots. Before this I was just using the free account. For the past three months Spotify has been trying to rermove $9.99 from my Paypal. Although there is no money on my Paypal.When I look at the ...

Newbie

My friend has a family plan and he gave me one of the spots. Before this I was just using the free account. For the past three months Spotify has been trying to rermove $9.99 from my Paypal. Although...

252 Views

0 replies

0 likes

  • 252 Views
  • 0 replies
  • 0 likes

payer spotify via bouygues

bonjour.Je souhaiterais prendre un abonnement Premium chez spotify en payant via ma facture mobile Bouygues.il y à une procédure pour le faire mais à aucun moment il y a d'option pour le faire.comment puis-je faire ?merci par avance.

Newbie

bonjour. Je souhaiterais prendre un abonnement Premium chez spotify en payant via ma facture mobile Bouygues. il y à une procédure pour le faire mais à aucun moment il y a d'option pour le faire. ...

241 Views

0 replies

0 likes

  • 241 Views
  • 0 replies
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Superuser Contribution Signing up for student discount

I was in the process of signing up for Spotify with the student discount but it says it cant verify me as a student after me putting in my college information. Whats up with that?

Newbie

I was in the process of signing up for Spotify with the student discount but it says it cant verify me as a student after me putting in my college information. Whats up with that?

Erika

Roadie

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription trouble

I upgraded to Spotify premium on my PS4 and linked it with the same email and all that with my phone, however it works on the PS4 and doesn't work on my phone, my phone says the subscription I have is still free ? So what do I do ?

Newbie

I upgraded to Spotify premium on my PS4 and linked it with the same email and all that with my phone, however it works on the PS4 and doesn't work on my phone, my phone says the subscription I have i...

Erika

Roadie

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Credit card charged 5 times

I just upgraded to Spotify Premium and Im a student so I was trying to get the student discount and it kept saying they couldn't find my school or find my enrollment, ect and i typed in my credit card information about 5 times until i jut gave up and...

Newbie

I just upgraded to Spotify Premium and Im a student so I was trying to get the student discount and it kept saying they couldn't find my school or find my enrollment, ect and i typed in my credit car...

Erika

Roadie

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Atualizacao de pagamento

Boa tarde!Estou fazendo um intercâmbio de 6 meses fora do Brasil e quero continuar usando minha conta Spotify!O problema é que eu cancelei o cartão onde a cobrança estava sendo feita e tentei mudar pra um outro cartão brasileiro. Porém, quando eu ten...

Newbie

Boa tarde! Estou fazendo um intercâmbio de 6 meses fora do Brasil e quero continuar usando minha conta Spotify! O problema é que eu cancelei o cartão onde a cobrança estava sendo feita e tentei mud...

199 Views

0 replies

0 likes

  • 199 Views
  • 0 replies
  • 0 likes

Cant give gift /keeps giving me credit card error

I am trying to gift my daughter 3 months of premium. I have done it before . I went through the process of buying it and I received a visa checkout message to call. So I did and talked with the Visa people. They said there were no holds or problems o...

Newbie

I am trying to gift my daughter 3 months of premium. I have done it before .  I went through the process of buying it and I received a visa checkout message to call. So I did and talked with the...

168 Views

0 replies

0 likes

  • 168 Views
  • 0 replies
  • 0 likes

Premium to Family upgrade

Hello, Currently I've a Premium and my subscription will automatically renew on 8/23/17 and I'll be charged 6.99 EUR I want to upgrade to Family.Since I paid 5 days ago, should I wait for 8/22/17 to upgrade or can I upgrade now and you will charge th...

Newbie

Hello,   Currently I've a Premium and my subscription will automatically renew on 8/23/17 and I'll be charged 6.99 EUR   I want to upgrade to Family. Since I paid 5 days...

Bittencourt

Spotify Star

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes