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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72067 Views
  • 25 replies
  • 5 likes
  • 72067 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41874 Views
  • 19 replies
  • 2 likes
  • 41874 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29848 Views
  • 16 replies
  • 3 likes
  • 29848 Views
  • 16 replies
  • 3 likes

account got wiped

Hi i was wondering if anyone can help me, i had to change my card details to get my premium back as my other card expired, but i think i did it wrong & all of my music, basically my entire account got wiped. Is there a way i can fix it?

  • Newbie
  • Hi i was wondering if anyone can help me, i had to change my card details to get my premium back as my other card expired, but i think i did it wrong & all of my music, basically my entire accoun...
  • MattSuda
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Pin code for premium

I can't receive any message from spotify for my confirmation code for upgrading to premium

  • Casual Listener
  • I can't receive any message from spotify for my confirmation code for upgrading to premium
  • MattSuda
  • Spotify Star
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

I NEED A SOLUTION ABOUT MY ACCOUNT

I had a spotify account in Argentina but when I arrived to Australia I had to create a new account (because Argentina account dessapeared!! and I lost my play lists) so I signed up to a 15 days premium trail. But, to be honest, didn't work!. After th...

  • Casual Listener
  • I had a spotify account in Argentina but  when I arrived to Australia I  had to create a new account (because  Argentina account dessapeared!! and I lost my play lists) ...
  • MattSuda
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

credit card...

Hello, I would like to activate on my spotify account premium and I would like to pay with credit card but I only have a maestro card and this card is not available in the options. Can I nevertheless somehow pay with this card or is this not possible...

  • Casual Listener
  • Hello, I would like to activate on my spotify account premium and I would like to pay with credit card but I only have a maestro card and this card is not available in the options. Can I nevertheless...
  • MattSuda
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Re: Premium subscription problem

My credit card had run dry w/o me realizing it, now card is available for spotify to take payment. ...how do I get them to run it again?

  • Newbie
  • My credit card had run dry w/o me realizing it, now card is available for spotify to take payment. ... how do I get them to run it again?
  • MattSuda
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Spotify canceled my gift card even though i put in the code

Why i went to thw Spotify website to type in the gift card and I did that yet it still says that I'm a free user and will not play songs at my will like premuim does

  • Newbie
  • Why i went to thw Spotify website to type in the gift card and I did that yet it still says that I'm a free user and will not play songs at my will like premuim does
  • MattSuda
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

gift card won't work

i redeemed my giftcard but when i go on my app it says i don't have premium. i've tried restarting the app and even restarting my phone but it's not working

  • Newbie
  • i redeemed my giftcard but when i go on my app it says i don't have premium. i've tried restarting the app and even restarting my phone but it's not working
  • MattSuda
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Trouble with paying

Today I was traying to pay mi account spotify, many many times, it's so strange because I could do it normally. But after a few minutes I checked my salary statement and I was surprised because on the website appeared as payment was made for four tim...

  • Casual Listener
  • Today I was traying to pay mi account spotify, many many times, it's so strange because I could do it normally. But after a few minutes I checked my salary statement and I was surprised because on th...
  • SPARK2DAY
  • Casual Listener
  • 139 Views
  • 2 replies
  • 0 likes
  • 139 Views
  • 2 replies
  • 0 likes

Hey there. Introduce yourself and your music.

hey con ninguna tarjeta quiere agarrar spotify que hago? sin embargo aparece una leyenda de ups "

  • Newbie
  • hey con ninguna tarjeta quiere agarrar spotify que hago? sin embargo  aparece una leyenda de ups "
  • itu_
  • Community Legend
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

cuenta premium spotify

Quiero cancelar La Cuenta Premium de Spotify Como lo Puedo Hacer 

  • Newbie
  • Quiero cancelar La Cuenta Premium de Spotify Como lo Puedo Hacer 
  • itu_
  • Community Legend
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

No me deja unirme a plan familiar

Hola mi hermano me envio la invitacion de plan familiar y dice que las direcciones no coinciden, pero es que a el nunca le pidieron la direccion completa, y si vivimos en la misma direccion Como le hago?

  • Newbie
  • Hola mi hermano me envio la invitacion de plan familiar y dice que las direcciones no coinciden, pero es que a el nunca le pidieron la direccion completa, y si vivimos en la misma direccion  Co...
  • itu_
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Singtel spotify premiun doesn't link to my spotify premium

Hi I Have subscribed a singtel spotify premium and it doesn't link to my previous subscription of my spotify premium. I have contacted singtel helpdesk, and they email to spotify for advice and they advice me to terminate all my account with spotify ...

  • Newbie
  • Hi I Have subscribed a singtel spotify premium and it doesn't link to my previous subscription of my spotify premium. I have contacted singtel helpdesk, and they email to spotify for advice and they ...
  • itu_
  • Community Legend
  • 832 Views
  • 1 replies
  • 0 likes
  • 832 Views
  • 1 replies
  • 0 likes

Todavia no se me hace premium

Pagué en Oxxo y según que en 24 horas se hacía premium ya van más de 48 horas y todavía

  • Newbie
  • Pagué en Oxxo y según que en 24 horas se hacía premium ya van más de 48 horas y todavía
  • itu_
  • Community Legend
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

I have premium but features won't work.

So I have spotify premium but premium features wont work. I cant pick what song I want only shuffle, My account says i have premium until april 4th but i cant actually use it apparently. I recently changed my payment method to a new card before my su...

  • Newbie
  • So I have spotify premium but premium features wont work. I cant pick what song I want only shuffle, My account says i have premium until april 4th but i cant actually use it apparently. I recently c...
  • MattSuda
  • Spotify Star
  • 149 Views
  • 2 replies
  • 0 likes
  • 149 Views
  • 2 replies
  • 0 likes

Problem with gift card

Hello, I have a problem with my payment. I'd been using spotify premium for 3 months for which I'd paid 99 cents. After 3 months it should have, obviously, ended but it hasn't even though i haven't paid anything for it because there was no money left...

  • Newbie
  • Hello, I have a problem with my payment. I'd been using spotify premium for 3 months for which I'd paid 99 cents. After 3 months it should have, obviously, ended but it hasn't even though i haven't p...
  • MattSuda
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

New phone no premium but money taken!

Spotify premium worked on windows phone and laptop but not on new I phone 6s money taken by Spotify today!

  • Newbie
  • Spotify premium worked on windows phone and laptop but not on new I phone 6s money taken by Spotify today!
  • MattSuda
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Solved!! Premium

Hello, I would like to know how I can change my monthly premium plan for an annual one.

  • Newbie
  • Hello, I would like to know how I can change my monthly premium plan for an annual one.
  • MattSuda
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

I can't download premium

Hello, i try to download spotify premium since weeks and every time I write the data of my postpay I can not go ahead with payment because he says i did not write the expiration month. But it's not true. It give me the same problem with all my cards....

  • Newbie
  • Hello, i try to download spotify premium since weeks and every time I write the data of my postpay I can not go ahead with payment because he says i did not write the expiration month. But it's not t...
  • MattSuda
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Suscripción

Hola, en el resumen de mi tarjeta de crédito me debitan dos veces el monto de suscripción, verifique que no tenga dos cuentas anexadas a mi tarjeta, me pueden ayudar??? Gracias

  • Newbie
  • Hola, en el resumen de mi tarjeta de crédito me debitan dos veces el monto de suscripción, verifique que no tenga dos cuentas anexadas a mi tarjeta, me pueden ayudar??? Gracias
  • MattSuda
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Re: Premium problem

Hi I am supposed to get premium with my phone plan, I accidentally entered an email I used once for a free trial, so now I don't have premium, and I can't press on any songs I have to shuffle I can't download any songs! I'd like to know how to reset ...

  • Newbie
  • Hi I am supposed to get premium with my phone plan, I accidentally entered an email I used once for a free trial, so now I don't have premium, and I can't press on any songs I have to shuffle I can't...
  • MattSuda
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes