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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72065 Views
  • 25 replies
  • 5 likes
  • 72065 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41874 Views
  • 19 replies
  • 2 likes
  • 41874 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29848 Views
  • 16 replies
  • 3 likes
  • 29848 Views
  • 16 replies
  • 3 likes

my facebook page

şimdi öncelikle kolay gelsin. garip bir derdim var. benim 2 tane email hesabım var. bunlardan biri ''halil_cesaretli@hotmail.com'' diğeri ise ''halil_95@outlook.com''. şuan bir ay ücretsiz premium özelliğini halil_95@outlook.com adresinde kullanıyoru...

  • Newbie
  • şimdi öncelikle kolay gelsin. garip bir derdim var.   benim 2 tane email hesabım var. bunlardan biri ''halil_cesaretli@hotmail.com'' diğeri ise ''halil_95@outlook.com''. şuan bir ay ücretsiz p...
  • MattSuda
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Solved!! Cancelling personal premium subscription as new phone contract includes service

Hi,I've just purchased a new phone contract through Vodafone and Spotify premium is included as part of the contract.Vodafone support said I'll be able to "free" my current Spotify account and then reactivate it using a Vodafone link they've sent me ...

  • Casual Listener
  • Hi, I've just purchased a new phone contract through Vodafone and Spotify premium is included as part of the contract. Vodafone support said I'll be able to "free" my current Spotify account and th...
  • MattSuda
  • Spotify Star
  • 375 Views
  • 3 replies
  • 0 likes
  • 375 Views
  • 3 replies
  • 0 likes

Solved!! Premium paused due to last paymeny didn't work

I keep getting the premium paused 'your last payment didn't work' error and it is asking me to renew my subscription online. My card payment has been working fine and money has always been taking out of the account.. I cancelled my subscription and r...

  • Casual Listener
  • I keep getting the premium paused 'your last payment didn't work' error and it is asking me to renew my subscription online. My card payment has been working fine and money has always been taking out...
  • paulcullen11
  • Casual Listener
  • 2590 Views
  • 2 replies
  • 0 likes
  • 2590 Views
  • 2 replies
  • 0 likes

Have two Accounts. Want to get Rid of one of them and keep the other

Have two Accounts. One is connected to FAcebook, but is not the premium membership. Its the free one. When i first got spotify, i had some complications connecting to facebook. So i made another account. This one is the Premium. Its great. But i cant...

  • Visitor
  • Have two Accounts. One is connected to FAcebook, but is not the premium membership. Its the free one. When i first got spotify, i had some complications connecting to facebook. So i made another acco...
  • MattSuda
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

charged

I wasn't aware that after getting three months for $.99 that after that it would charge me $10+. I was just wondering if there's a way I can get my money back? I canceled my subscription.

  • Newbie
  • I wasn't aware that after getting three months for $.99 that after that it would charge me $10+. I was just wondering if there's a way I can get my money back? I canceled my subscription.
  • Maxim
  • Spotify Star
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Money Charged

I have an additional ten dollars charged to my card. A worker said they would remove this payment from my account and it is still not removed.

  • Newbie
  • I have an additional ten dollars charged to my card. A worker said they would remove this payment from my account and it is still not removed.
  • MattSuda
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Can't update my information

Hello.I have Spotify Family and last month I had to cancel the credit card we were using, and totally forgot about it. Now our Spotify is blocked and I can't find a way to update the charging info and use another credit card. Any help is appreciated!...

  • Newbie
  • Hello. I have Spotify Family and last month I had to cancel the credit card we were using, and totally forgot about it. Now our Spotify is blocked and I can't find a way to update the charging info ...
  • MattSuda
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged from two different bank accounts

I only have one spotify account but I am being charged from two different bank accounts each month ... not sure how to track if someone is scamming my bank details.

  • Newbie
  • I only have one spotify account but I am being charged from two different bank accounts each month ... not sure how to track if someone is scamming my bank details.
  • MaryS
  • Roadie
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution delete a payment for a spotify account without facebook

i had a premium spotify account with facebook credentials. now i deleted my facebook account and i create a new spotify account. but now i can't log in for delete the payment renew from the old account. how can i solve this problem?

  • Newbie
  • i had a premium spotify account with facebook credentials. now i deleted my facebook account and i create a new spotify account. but now i can't log in for delete the payment renew from the old accou...
  • MaryS
  • Roadie
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Solved!! Not letting me use premium

I bought premium and am currently on my free trial but on the app it is stil saying I don't have it

  • Newbie
  • I bought premium and am currently on my free trial but on the app it is stil saying I don't have it
  • MattSuda
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Changed phone

I bought a new phone but my Spotify account didn't transfer over. I have no play lists and I'm been asked to upgrade to premium which I have already and pay monthly for. Can anyone tell me how to get my old account on my new phone? Appreciate your he...

  • Newbie
  • I bought a new phone but my Spotify account didn't transfer over. I have no play lists and I'm been asked to upgrade to premium which I have already and pay monthly for. Can anyone tell me how to get...
  • Maxim
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Solved!! Charged after cancel subscriptions

Hi , I canceled my subscription last month, and I thought my subscription canceled so it will not be charged for next month, but they charged me for this month although I am not using Spotify anymore. I am looking for contact details of Spotify help ...

  • Casual Listener
  • Hi ,   I canceled my subscription last month, and I thought my subscription canceled so it will not be charged for next month, but they charged me for this month although I am not us...
  • Henrii3
  • Gig Goer
  • 176 Views
  • 3 replies
  • 0 likes
  • 176 Views
  • 3 replies
  • 0 likes

Family Premium cant v

Spotify message : Cant corroborate that you live in the same address as the account holder. We use different ip addresses all the time, same address.,

  • Casual Listener
  • Spotify message :  Cant corroborate that you live in the same address as the account holder.   We use different ip addresses all the time, same address.,
  • mikerosas
  • Casual Listener
  • 164 Views
  • 2 replies
  • 0 likes
  • 164 Views
  • 2 replies
  • 0 likes

Boleto pago, não liberaram o premium

O pagamento do meu boleto foi confirmado dia 31/03 até o momento, não recebi upgrade para o premium.

  • Regular
  • O pagamento do meu boleto foi confirmado dia 31/03 até o momento, não recebi upgrade para o premium.
  • ricardogoebel
  • Regular
  • 206 Views
  • 8 replies
  • 0 likes
  • 206 Views
  • 8 replies
  • 0 likes

Re: I was double billed Twice

The same thing has happened to me, i can only see 90 days back into my back account and i was billed twice this month and twice last month, i'm extremely frustrated as it's seemed impossible to get an answer from anyone here. I do not want to close m...

  • Newbie
  • The same thing has happened to me, i can only see 90 days back into my back account and i was billed twice this month and twice last month, i'm extremely frustrated as it's seemed impossible to get a...
  • Bittencourt
  • Spotify Star
  • 834 Views
  • 1 replies
  • 0 likes
  • 834 Views
  • 1 replies
  • 0 likes

I was double billed twice

I was double billed last month and it looks like it is trying to do it again this month. Is there a customer service number where I can contact someone to get this corrected?

  • Newbie
  • I was double billed last month and it looks like it is trying to do it again this month.  Is there a customer service number where I can contact someone to get this corrected?
  • Maxim
  • Spotify Star
  • 1086 Views
  • 1 replies
  • 0 likes
  • 1086 Views
  • 1 replies
  • 0 likes

Sub.

I tried buying the student deal before I realized it was for college students only. So I backed out of it and it didn't say anything about charging me, I went out and bought the normal subscription for 10, and I check my bank account and it had charg...

  • Newbie
  • I tried buying the student deal before I realized it was for college students only. So I backed out of it and it didn't say anything about charging me, I went out and bought the normal subscription f...
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

premium subscription

does premium subscripstion expire after 12 months like student discount does or is it that once you have it, your account is premium for good? thanks!

  • Casual Listener
  • does premium subscripstion expire after 12 months like student discount does or is it that once you have it, your account is premium for good? thanks!
  • Maxim
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Solved!! I WANT TO TRAVEL AND USE SPOTIFY AROUND THE WORLD FOR MONTHS

I WILL LIVE IN LITHUANIA AND I CANT MAKE A CREDIT CARD THERE, SO I WANT TO PAY FROM BRAZIL MY COUNTRY. HERE I HAVE AN OPTION FOR ANTECIPATED PAYMENT (ticket, title) AND I WANT TO KNOW IF I PAY FOR SEVERAL MONTHS HERE I COULD USE SPOTIFY IN LITHUANIA?...

  • Casual Listener
  • I WILL LIVE IN LITHUANIA AND I CANT MAKE A CREDIT CARD THERE, SO I WANT TO PAY FROM BRAZIL MY COUNTRY. HERE I HAVE AN OPTION FOR ANTECIPATED PAYMENT (ticket, title) AND I WANT TO KNOW IF I PAY FOR SE...
  • mu2sic
  • Casual Listener
  • 244 Views
  • 2 replies
  • 0 likes
  • 244 Views
  • 2 replies
  • 0 likes

Some songs disappeared once joining premium

Hello, I am currently in Taiwan, and have been using Free Spotify for about two years (in Taiwan).This morning I started the free Premium Trial, with a Japanese credit card. After I started the trial, many of my songs became unavailable, by my unders...

  • Visitor
  • Hello,   I am currently in Taiwan, and have been using Free Spotify for about two years (in Taiwan). This morning I started the free Premium Trial, with a Japanese credit card.   After...
  • Henrii3
  • Gig Goer
  • 211 Views
  • 3 replies
  • 0 likes
  • Premium
  • 211 Views
  • 3 replies
  • 0 likes