Announcements

Mismatch country of residence, credit card and account

Mismatch country of residence, credit card and account

MathieuLegouix

Hello, I opened my Spotify account while living in the UK, and now live in Zambia but own a French credit card only for payment purposes. 

My free account is now blocked since I am not aymore in the UK, and I cannot pay the premium fees since my credit card details do not match the country in my account - which I cannot change!

Why do I not find Zambia in the list of countries ? How could I change my country to France so as to be able to pay te premium fees ?

Many thanks

 

Reply
2 Replies

Maxim

Hey @MathieuLegouix,

 

Spotify hasn't launched in Zambia yet, so you won't be able to continue using it for now.

 

To change your country to France and successfully upgrade to Premium, you actually have to be in France. It won't work while you're in Zambia or in another country.

 

Let me know if you have any questions.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

MattSuda

Good news!

 

Spotify is now available in Zambia

 

You can read more information about Spotify's launch in new markets in this news article:

Spotify Expands International Footprint, Bringing Audio to 80+ New Markets

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts

Env: prod