Music does not play, "open.spotify.com" does not work.

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Music does not play, "open.spotify.com" does not work.

sptalx
Casual Listener

Plan

Premium

Country

 United Kingdom

Device

PC

Operating System

Windows and Linux

 

My Question or Issue

 When I click "Play" ona  track, every thing looks like its fine and paying, but there is no sound. 

 

When I go to Chome it says  ..."This site can’t be reached, open.spotify.com refused to connect."

 

Everything else works: YouTube, Steam, webistes, just Spotify is messed up.

Screenshot_2019-03-05_20-40-24.png
4 Replies

Todorokiii
Music Fan

download the app, so that you dont have to use the webplayer.

Hope i was of help!

https://open.spotify.com/track/1tBZnhDT8xbgJTs43FiqrD

sptalx
Casual Listener

..." When I click "Play" on a  track, every thing looks like its fine and paying, but there is no sound. "

 

This is in the full client^^^, so no, this doesn't help.

Todorokiii
Music Fan

maybe delete it and try again, as sometimes spotify has bugs. if that doesnt work, then go to this link to find out how to contact them and see if they can help you.

https://support.spotify.com/us/article/how-can-i-contact-spotify/?in_footer

Happy Trails!

Bittencourt
Rock Star 21
Rock Star 21

Hey @sptalx, thanks for writing.

 

Could you please try again, this time using the incognito mode in Chrome? 

 

If it doesn't help, can you log in a different account (maybe a friend's account) to see if it works?

 

Keep me posted!

BittencourtRock Star 21
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