My Spotify premium isn’t working.


Re: My Spotify premium isn’t working.

Rock Star 13
Rock Star 13

Hey there @Aeurhs,

thanks for your patience!


It's still possible that you have a second account that was upgraded.

I suggest the following : 

  • Try logging in with a username instead of an email address on both the app and the account page and see if you see Premium listed.
  • Open the password reset page in an incognito window and try resetting again.
  • Add usernames that may have been used instead of email address to reset password.
  • If it says that a reset password link has been sent, and you can't find it in your main inbox, please check all possible email addresses you may have.
  • If you find the password reset message, that is the email address you should use.

Let me know how that goes, and if you have any more questions, i'm here for you=)

OneByBooRock Star 13
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