My account disappeared

[Jojjolsson]

Hi! I just changed phones. I just logged into my spotify account on my new phone but it does not have any of my playlists nor does it have my prime family account - i have nothing... how can attach this phone to my existing premium family account? Thank you for helping

[Aimee_T]

Hi @Jojjolsson, welcome to the Spotify Community!

There are a couple things that could have happened, we’ll help you get to the bottom of it.

Try to log out/ log in and see if your Premium activates. If a log out/ log in doesn’t work check your inbox. Did you get a confirmation email after upgrading?

If you have your subscription confirmation and it’s still not appearing you may have created a second account and upgrade that one on accident. Please follow this guide in our FAQ to find out if you have a second account.

Let us know if you have any questions. Thanks!