My address is the same as the account manager but I can’t accept the plan

[#1]

My fiancé just got the Duo plan and after clicking the invitation and putting the same address the platform says that I’m living in a different country which is incorrect. How can we solve this issue? Before living in Canada we used to live in Peru, that could be the problem?

[Maxim]

Hey there,

Thanks for reaching out.

Please make sure the country setting on both accounts matches: https://community.spotify.com/t5/FAQs/Changing-country-settings/ta-p/950275 🙂