Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 10079 Views
  • 23 replies
  • 2 likes
  • 10079 Views
  • 23 replies
  • 2 likes

Individual to Duo- can’t cancel my premium Account

Hi, my husband and I have both been paying for seperate Premium accounts. I upgraded to duo and invited my husband to join as a member. He accepted before cancelling his individual subscription. His account now automatically shows him to be on a duo ...

  • Visitor
  • Hi,  my husband and I have both been paying for seperate Premium accounts. I upgraded to duo and invited my husband to join as a member. He accepted before cancelling his individual subscriptio...
  • Anyk17
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Не возобновился премиум. После двух снятий средства.

Я решил возобновить премиум по акции, пополнял через paypal. Средства были списаны. Бесплатный план так и остался. Че делать? Кому писать? PlanFreeCountry

  • Newbie
  • Я решил возобновить премиум по акции, пополнял через paypal.  Средства были списаны. Бесплатный план так и остался.    Че делать? Кому писать?    Plan Free Country &n...
  • Ivelina
  • Moderator
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Different Content on Web and iPhone App

PlanDuoCountryGermanyDeviceiPhone 8cOperating SystemiOS 15.5 === My Question or Issue === Hello to all, since many years, I am using Spotify “free” version, on my iPhone. I downloaded the Apps from the Brazilian App store. Consequently, I created ple...

  • Casual Listener
  • Plan Duo Country Germany Device iPhone 8c Operating System iOS 15.5   === My Question or Issue ===   Hello to all,   since many years, I am using Spotify “fre...
  • Maria
  • Moderator
  • 177 Views
  • 2 replies
  • 0 likes
  • 177 Views
  • 2 replies
  • 0 likes

Superuser Contribution "Your last payment didn't work"

A page saying "Your last payment didn't work." Comes up whenever i open the spotify app on desktop. The notification/page restricts me from doing anything unless i update the credit card info or cancel the premium subscription. I have cancelled the s...

  • Casual Listener
  • A page saying "Your last payment didn't work." Comes up whenever i open the spotify app on desktop. The notification/page restricts me from doing anything unless i update the credit card info or canc...
  • Ivelina
  • Moderator
  • 5906 Views
  • 3 replies
  • 0 likes
  • 5906 Views
  • 3 replies
  • 0 likes

cant change my country

Hi, I am trying to switch to spotify duo with my husband but when I enter the address I get an error, I tried to change the country of my profile but the option is not available. I also disconnected my profile from facebook but the country is still u...

  • Visitor
  • Hi, I am trying to switch to spotify duo with my husband but when I enter the address I get an error, I tried to change the country of my profile but the option is not available. I also disconnecte...
  • Maxim
  • Spotify Star
  • 178 Views
  • 3 replies
  • 0 likes
  • 178 Views
  • 3 replies
  • 0 likes

change from free trial to duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueabout to finish free trial period. want to update to duo package. app tells me sorry you atr ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue about t...
  • Miaokitty
  • Visitor
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium Duo address issue

PlanPremium DuoCountryGermanyDeviceSamsung Galaxy A50Operating SystemAndroid My Question or IssueI set up a Premium Duo account with the address, sent the link to the second user and as I was setting it up through their device, with me entering the s...

  • Visitor
  •   Plan Premium Duo Country Germany Device Samsung Galaxy A50 Operating System Android   My Question or Issue I set up a Premium Duo account with the address, sent the link to the...
  • Eumomota76
  • Visitor
  • 3931 Views
  • 4 replies
  • 0 likes
  • 3931 Views
  • 4 replies
  • 0 likes

Superuser Contribution Being over charged $11.30 for my premium subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Susan_GP
  • Moderator
  • 2551 Views
  • 8 replies
  • 1 likes
  • 2551 Views
  • 8 replies
  • 1 likes

Superuser Contribution Suddenly getting Ads on Premium subscription

PlanPremium DuoCountryGERMANY My Question or IssueApp confirms that I'm on the premium subscription. Since this morning, listening is interrupted by Ads. Ads are played between tracks and during podcasts. They are not part of the podcast episode, but...

  • Casual Listener
  • Plan Premium Duo Country GERMANY   My Question or Issue App confirms that I'm on the premium subscription. Since this morning, listening is interrupted by Ads. Ads are played between track...
  • 2212
  • Casual Listener
  • 292 Views
  • 5 replies
  • 2 likes
  • 292 Views
  • 5 replies
  • 2 likes

Solved!! My partner cannot join Duo

PlanDuoCountryU.K.DeviceiPhone 13 mini / Google pixel 7Operating SystemiOS 17 / Android Hello,I sent an invite to my partner who lives with me, he can accept but doesn’t get the address verification step, and he gets a message saying he cannot join t...

  • Casual Listener
  • Plan Duo Country U.K. Device iPhone 13 mini / Google pixel 7 Operating System iOS 17 / Android   Hello, I sent an invite to my partner who lives with me, he can accept but doesn’t get ...
  • Maxim
  • Spotify Star
  • 298 Views
  • 3 replies
  • 0 likes
  • 298 Views
  • 3 replies
  • 0 likes

Downgrade family plan to free- what happens to the family members?

I currently have the family plan, but want to downgrade to free for £ reasons. Do the family members keep their playlists individually?What are the main changes other than ads? Thanks

  • Newbie
  • I currently have the family plan, but want to downgrade to free for £ reasons.   Do the family members keep their playlists individually? What are the main changes other than ads?   Th...
  • Maxim
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does it keep saying something went wrong whenever I scroll down?

Whenever I go to a podcast title and scroll down the episodes I get the something went wrong error. I've tried logging out of Spotify and restarting the PS4. Then I logged back into Spotify and I still get the error. And I even restored the factory s...

  • Casual Listener
  • Whenever I go to a podcast title and scroll down the episodes I get the something went wrong error. I've tried logging out of Spotify and restarting the PS4. Then I logged back into Spotify and I s...
  • Susan_GP
  • Moderator
  • 672 Views
  • 11 replies
  • 1 likes
  • 672 Views
  • 11 replies
  • 1 likes

PREMIUM DUO

I want to add a partner to PREMIUM DUO but never can do it. Also it´s all in FrenchPlanFree/PremiumCountry ARGENTINA DeviceSAMSUNG A04 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want to add a partner to PREMIUM DUO ...

  • Visitor
  • I want to add a partner to PREMIUM DUO but never can do it. Also it´s all in French Plan Free/Premium Country  ARGENTINA   Device SAMSUNG A04  Operating System (iOS 10, Android...
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

I have an annual subscription but I bought new mobile and my spotify account is not showing.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luke
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Varför går det inte att använda kampanjerbjudande om man har haft premium förut?

Jag undrar varför det inte går att använda kampanj med 3 gratismånader om man haft premium förut? Det borde väl inte ha någon betydelse. Tack på förhand för svar!

  • Visitor
  • Jag undrar varför det inte går att använda kampanj med 3 gratismånader om man haft premium förut? Det borde väl inte ha någon betydelse. Tack på förhand för svar!
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Superuser Contribution Error when attempting to change plan

PlanPremium IndividualCountryUSADeviceSamsung Galaxy S10Operating SystemAndroid version 12 My Question or IssueI am unable to change from my premium Individual trial plan to either family or duo. I receive the attached error.

  • Casual Listener
  • Plan Premium Individual Country USA Device Samsung Galaxy S10 Operating System Android version 12   My Question or Issue I am unable to change from my premium Individual trial plan to ...
  • Yordan
  • Moderator
  • 226 Views
  • 4 replies
  • 0 likes
  • 226 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify safado

mano eu fui fazer a assinatura pq tava dizendo três mes gratis e o primeiro pagamento era quando acabasse os três meses, to **bleep** pq eles cobraram 31,90 assim que assinei

  • Visitor
  • mano eu fui fazer a assinatura pq tava dizendo três mes gratis e o primeiro pagamento era quando acabasse os três meses, to **bleep** pq eles cobraram 31,90 assim que assinei 
  • OscarDC
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Conflicting gift card expiry information

Hi there, I've looked everywhere I can but can't find a specific answer to clear up this confusion: In the T&C for gift cards (https://www.spotify.com/us/legal/gift-card/) it says clearly that "cards do not expire, and no inactivity fees or service f...

  • Visitor
  • Hi there, I've looked everywhere I can but can't find a specific answer to clear up this confusion:   In the T&C for gift cards (https://www.spotify.com/us/legal/gift-card/) it says clearl...
  • MihailY
  • Moderator
  • 1890 Views
  • 8 replies
  • 0 likes
  • 1890 Views
  • 8 replies
  • 0 likes

Superuser Contribution Suscripción

Saben el motivo porque no me deja cambiar mi suscripción de individual a dúo mi método de pago es con telefonía móvil

  • Visitor
  • Saben el motivo porque  no me deja cambiar mi suscripción de individual a dúo mi método de pago es con telefonía móvil
  • OscarDC
  • Moderator
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Issue upgrading plans

I currently have an Individual premium account which I pay through a subscription through Google Play.I want to change to the Duo plan so my daughter and I can both have a Premium membership.When I click on the change plan button, it keeps saying pay...

  • Newbie
  • I currently have an Individual premium account which I pay through a subscription through Google Play. I want to change to the Duo plan so my daughter and I can both have a Premium membership. When...
  • Maxim
  • Spotify Star
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes