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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • 31cbjsu37dejcx2thbty
  • Visitor
  • 183802 Views
  • 116 replies
  • 12 likes
  • 183802 Views
  • 116 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 20868 Views
  • 28 replies
  • 4 likes
  • 20868 Views
  • 28 replies
  • 4 likes

on Spotify app, there’s a discount. online, it’s full price.

on the spotify app, there’s a special offer where it’s cheaper. when i go to buy it, it’s full price and i cant get the special offer.

  • Visitor
  • on the spotify app, there’s a special offer where it’s cheaper. when i go to buy it, it’s full price and i cant get the special offer.
  • Maxim
  • Spotify Star
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I being charged $10.59 monthly for free account ?

I signed up for free Spotify. Starting in January 2022 I have been charged $10.59 monthly. I checked my account and it says I have a free account. I did listen to 1 podcast on January on Spotify. Did this start the recurring charge ? How can I rectif...

  • Visitor
  • I signed up for free Spotify. Starting in January 2022 I have been charged $10.59 monthly. I checked my account and it says I have a free account. I did listen to 1 podcast on January on Spotify. Di...
  • Not applicable
  • 1901 Views
  • 2 replies
  • 0 likes
  • 1901 Views
  • 2 replies
  • 0 likes

Switching from Duo Premium to Duo Basic and gettting issues

PlanDuo PremiumCountryUSADeviceGoogle Pixel 6a & 7Operating SystemAndroid 14 My Question or Issue I am trying to modify my subscription from Premium Duo to Basic Duo. When I try to do this in the mobile app I get the following message (see attached i...

  • Newbie
  • Plan Duo Premium Country USA Device Google Pixel 6a & 7 Operating System Android 14   My Question or Issue   I am trying to modify my subscription from Premium Duo to Basic D...
  • Billy-J
  • Spotify Star
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

premium trial

PlanFree/PremiumCountryUnited KingdomDeviceIphone 15 Pro MaxOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got a 3 months Free trial on september 7th , however it is now the 9th and i don’t have premium anymore? Please ...

  • Visitor
  • Plan Free/Premium Country United Kingdom Device Iphone 15 Pro Max Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I got a 3 months Free trial on se...
  • Billy-J
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Can I get my money back

Can I get my money back if I subscribed today and switched to the free version today?

  • Visitor
  • Can I get my money back if I subscribed today and switched to the free version today?
  • Billy-J
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Fraud

I just got an email saying my card was declined. I didn’t initially click on the link provided as I’m in cybersecurity. Instead I went to the website. Turns out my account literally is renewing, and my card just changed. I couldn’t access my account ...

  • Casual Listener
  • I just got an email saying my card was declined. I didn’t initially click on the link provided as I’m in cybersecurity. Instead I went to the website. Turns out my account literally is renewing, and ...
  • WellTrainedVC
  • Casual Listener
  • 297 Views
  • 4 replies
  • 0 likes
  • 297 Views
  • 4 replies
  • 0 likes

Do Spotify offer a corporate discount?

I am after details on whether SPotify offer companies a reduced rate in exchange for promoting it to their empoyees?

  • Visitor
  • I am after details on whether SPotify offer companies a reduced rate in exchange for promoting it to their empoyees?
  • Maxim
  • Spotify Star
  • 751 Views
  • 1 replies
  • 0 likes
  • 751 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kicked off Basic Family Plan, forced to reenroll on premium family plan

PlanPremiumCountryUSA DeviceSamsung GalaxY NOTE 20Operating SystemAndroid My Question or Issue recently switched from Premium family plan to Basic family plan as I do not listen to podcasts and used a valid payment method to pay for it. I then receiv...

  • Casual Listener
  • PlanPremium Country USA   Device Samsung GalaxY NOTE 20 Operating System Android   My Question or Issue     recently switched from Premium family plan to Basic family ...
  • scammedbysptfy
  • Visitor
  • 790 Views
  • 2 replies
  • 0 likes
  • 790 Views
  • 2 replies
  • 0 likes

I can add new users to the premium family with members with same address. I get always try later.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Purchased Premium but showing as Free User!!

@admin pl. delete this thread. ThanksPlanFree/PremiumCountry India Device(iPhone 13, Samsung Galaxy 20)Operating System(iOS 17, Android , Windows 11,etc.) My Question or Issue

  • Casual Listener
  • @admin pl. delete this thread. Thanks Plan Free/Premium Country India   Device (iPhone 13, Samsung Galaxy 20) Operating System (iOS 17, Android , Windows 11,etc.)   My Question or...
  • NRG10
  • Visitor
  • 680 Views
  • 1 replies
  • 1 likes
  • 680 Views
  • 1 replies
  • 1 likes

I bought premium but now can’t use it

PlanFree/PremiumCountryU.S.Device(iPhone 11)Operating System(iOS 17) My Question or IssueI bought spotify premium on aug 26 and it has changed to the free version today i would like to know why.

  • Newbie
  •   Plan Free/Premium Country U.S. Device (iPhone 11) Operating System (iOS 17)   My Question or Issue I bought spotify premium on aug 26 and it has changed to the free version tod...
  • Maxim
  • Spotify Star
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

Can’t rejoin family plan

Hi, I left a family plan and I want to rejoin it but it’s now allowing me. Gives me error saying I have to wait 12 months. why can’t I re join the same plan?

  • Casual Listener
  • Hi,    I left a family plan and I want to rejoin it but it’s now allowing me. Gives me error saying I have to wait 12 months.  why can’t I re join the same plan? 
  • Maxim
  • Spotify Star
  • 1647 Views
  • 5 replies
  • 0 likes
  • 1647 Views
  • 5 replies
  • 0 likes

Superuser Contribution Unable to see offers

So, I am unable to check offer due to the change region and I did download Spotify when I was in India but when I moved to Dubai, I changed my my region to UAE in spotify,I am unable to see the prices of the ongoing options to resume my premium subsc...

  • Visitor
  • So, I am unable to check offer due to the change region and I did download Spotify when I was in India but when I moved to Dubai, I changed my my region to UAE in spotify,I am unable to see the price...
  • OscarDC
  • Moderator
  • 471 Views
  • 2 replies
  • 0 likes
  • 471 Views
  • 2 replies
  • 0 likes

can`t buy premium (Autorization) Paypal

Hello, I can’t sign up for a premium subscription in PayPal, it says authorization

  • Casual Listener
  • Hello, I can’t sign up for a premium subscription in PayPal, it says authorization  
  • Maxim
  • Spotify Star
  • 484 Views
  • 1 replies
  • 0 likes
  • 484 Views
  • 1 replies
  • 0 likes

Duo Premium - I do not have access

I sent my husband the link, we allways do .Now I paid for 12 months, but he didnt have access.PlanDuo PremiumCountryPeruDeviceiPhone 14Operating SystemiOS 10 My Question or IssueHow can I do ?

  • Visitor
  • I sent my husband the link, we allways do . Now I paid for 12 months, but he didnt have access. Plan Duo Premium Country Peru Device iPhone 14 Operating System iOS 10   My Question or...
  • Maxim
  • Spotify Star
  • 550 Views
  • 1 replies
  • 0 likes
  • 550 Views
  • 1 replies
  • 0 likes

Problem joining the DUO Plan

Hi folks, I invited my wife to a duo plan. She can't join because though we live together, my payment card was issued in another country. So every time she tries to accept the invitation there is an error saying she is trying to log in from a differe...

  • Visitor
  • Hi folks,    I invited my wife to a duo plan. She can't join because though we live together, my payment card was issued in another country. So every time she tries to accept the invitati...
  • Maxim
  • Spotify Star
  • 680 Views
  • 1 replies
  • 0 likes
  • 680 Views
  • 1 replies
  • 0 likes

I have subscribed to family plan for 1 month but after 20 days it says premium plan finished. Why?

PlanFree/PremiumCountryBangladeshDevice(iPhone 15 proOperating Systemios 8 My Question or Issue

  • Visitor
  • Plan Free/Premium Country Bangladesh Device (iPhone 15 pro Operating System ios 8   My Question or Issue  
  • Maxim
  • Spotify Star
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Change credit card

PlanPremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI changed my credit card several times but Spotify keeps charging the old card. Could you ple...

  • Visitor
  • Plan Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I changed my...
  • V9id
  • Roadie
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

Solved!! I suscribed to Spotify Duo with an account set in a different country

Hello everyone, Here is my issue, I suscribed to Spotify Duo while my account was set up in France. I now live in Belgium so I followed every steps to change country after realizing that my account was set up in France. If I understood well, I now ha...

  • Casual Listener
  • Hello everyone,   Here is my issue, I suscribed to Spotify Duo while my account was set up in France. I now live in Belgium so I followed every steps to change country after realizing that my ...
  • Maxim
  • Spotify Star
  • 928 Views
  • 3 replies
  • 0 likes
  • 928 Views
  • 3 replies
  • 0 likes