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Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • AlejaR
  • Moderator
  • 12975 Views
  • 6 replies
  • 0 likes
  • 12975 Views
  • 6 replies
  • 0 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1289 Views
  • 19 replies
  • 1 likes
  • 1289 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47200 Views
  • 20 replies
  • 3 likes
  • 47200 Views
  • 20 replies
  • 3 likes

I want to change my account's payment date.

I want to change my account's payment date but it looks like the amount I will need to pay after I reactivate the account will change. Is that correct?

  • Visitor
  • I want to change my account's payment date but it looks like the amount I will need to pay after I reactivate the account will change. Is that correct?
  • Prague
  • Rising Star 3
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

J'ai subit de la publicité en utilisant mon compte premium.

Innaceptable.J'ai subit de la publicité en utilisant mon compte premium.Pas une "pub intégrée au podcast", mais bien une pub insérée par Spotify. Même pas dans la même langue que l'episode.Je vais prévenir l'annonceur lui-même (Toyota en l'occurence)...

  • Visitor
  • Innaceptable. J'ai subit de la publicité en utilisant mon compte premium. Pas une "pub intégrée au podcast", mais bien une pub insérée par Spotify. Même pas dans la même langue que l'episode....
  • Prague
  • Rising Star 3
  • 1252 Views
  • 1 replies
  • 1 likes
  • 1252 Views
  • 1 replies
  • 1 likes

ich kann mit meiner Visa Karte nicht bezahlen

Ich möchte das Premium Abo mit meiner Crypto.com Visa Karte Bezahlen.Weil ich dann Cash back bekomme. es wird aber nicht akzeptiert. es Kommt Meldung das die Karte anderes Land ist

  • Visitor
  • Ich möchte das Premium Abo mit meiner Crypto.com Visa Karte Bezahlen. Weil ich dann Cash back bekomme. es wird aber nicht akzeptiert. es Kommt Meldung das die Karte anderes Land ist
  • Maxim
  • Spotify Star
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Why spotify won't let me have premium

Hi, I live in quebec, canada. I tried to subscribe to premium solo for three days now and spotify keep writing that I'm not eligible for the plan. How is that possible and how do I get premium than?

  • Visitor
  • Hi, I live in quebec, canada. I tried to subscribe to premium solo for three days now and spotify keep writing that I'm not eligible for the plan. How is that possible and how do I get premium than?
  • Maxim
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Registering for Premium in Quebec; how do I skip the Trial Period?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 130 Views
  • 2 replies
  • 0 likes
  • 130 Views
  • 2 replies
  • 0 likes

why can't i use on the tv & on my phone without one shutting the other off?

I'm in my studio trying to work. My 8 year old is at home trying to do her chores. When she turns on her playlist on my account on our Roku TV, it stops the music I am playing on my phone and switches to her control. I also don't get to hear music. I...

  • Regular
  • I'm in my studio trying to work. My 8 year old is at home trying to do her chores. When she turns on her playlist on my account on our Roku TV, it stops the music I am playing on my phone and switche...
  • Maxim
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Superuser Contribution HBL Debit Mastercard not working in Pakistan

PlanPremiumCountryPakistanDeviceSamsung Galaxy A52sOperating SystemAndroid 12 My Question or IssueI am trying to get the 3 months free promotional offer by spotify for samsung users. I tried to start my subscription with my HBL debit Mastercard and I...

  • Casual Listener
  • Plan Premium Country Pakistan Device Samsung Galaxy A52s Operating System Android 12   My Question or Issue I am trying to get the 3 months free promotional offer by spotify for samsun...
  • Smants
  • Visitor
  • 1305 Views
  • 6 replies
  • 0 likes
  • debit
    HBL
    mastercard
    Pakistan
    Payment Failed
  • 1305 Views
  • 6 replies
  • 0 likes

What's new bell doesn't show the new episodes

I update yesterday my Spotify and now when I check in the bell sign that shows the new episodes release it shows me an old episodes and when I go to the podcast channel I see there the new episodes.

  • Visitor
  • I update yesterday my Spotify and now when I check in the bell sign that shows the new episodes release it shows me an old episodes and when I go to the podcast channel I see there the new episodes.
  • Prague
  • Rising Star 3
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cerré sesión en mi y al abrir cesión ya no me aparece activó el plan premiu

Activé la promoción de dos meses grátis con el plan Premium individual de $115.00, di de alta mi tarjeta para el cobro automático. Pero cerré sesión por error. Abrí cesión de nuevo pero no se si abrió otra cuenta con mi nombre pero el detalle es que ...

  • Visitor
  • Activé la promoción de dos meses grátis con el plan Premium individual de $115.00, di de alta mi tarjeta para el cobro automático. Pero cerré sesión por error. Abrí cesión de nuevo pero no se si abri...
  • Alex
  • Spotify Legend
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo pagar mi plan, me aparece error. ¿Que puedo hacer?

Intento pagar mi plan mensual y no me permite pagar. Intenté con diferentes tarjetas y seguía apareciendo error. Necesito saber que está pasando por favor.

  • Newbie
  • Intento pagar mi plan mensual y no me permite pagar. Intenté con diferentes tarjetas y seguía apareciendo error. Necesito saber que está pasando por favor.
  • Alex
  • Spotify Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do i cancel an unpaid charge on my card

I ran out of spotify premium and was charged when it was cancelled, I recancelled it and would like to have the charge removed please, it was overdue by like a couple hours and I no longer should have premium as I cancelled it twice.

  • Visitor
  • I ran out of spotify premium and was charged when it was cancelled, I recancelled it and would like to have the charge removed please, it was overdue by like a couple hours and I no longer should hav...
  • Dian
  • Spotify Legend
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't my duo account holder verify the address

I sent the link to my partner and she cannot verify the address, it says shes trying to join from another country

  • Visitor
  • I sent the link to my partner and she cannot verify the address, it says shes trying to join from another country
  • Dian
  • Spotify Legend
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution Didn't receive my receipt For payment

PlanPremiumCountryKenyaDeviceXiaomi Redmi Note 5Operating SystemAndroid 9 My Question or IssuePaid For One Week Premium through M-PESA platform on 8th March 2021 .Received the Transaction Message from M-PESA to show the payment went through. I have n...

  • Newbie
  • Plan Premium Country Kenya Device Xiaomi Redmi Note 5 Operating System Android 9   My Question or Issue Paid For One Week Premium through M-PESA platform on 8th March 2021 . Received ...
  • Alex
  • Spotify Legend
  • 1097 Views
  • 7 replies
  • 0 likes
  • 1097 Views
  • 7 replies
  • 0 likes

I can't get spotify premium

spotify blocked me to get premium they say im not enable

  • Visitor
  • spotify blocked me to get premium they say im not enable
  • Bittencourt
  • Spotify Star
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing "Your Services" tab / Unable to activate Hulu

PlanPremium For StudentsCountryThe United States of America (USA)Device(iPhone 8+, Ideapad Flex 5, PS4)Operating System(iOS 10, Windows 10) My Question or IssueHello, I have Premium for Students (Country: USA) and am unable to find the Your Services ...

  • Casual Listener
  • Plan Premium For Students Country The United States of America (USA) Device (iPhone 8+, Ideapad Flex 5, PS4) Operating System (iOS 10, Windows 10)   My Question or Issue Hello, I have ...
  • Eni
  • Moderator
  • 225 Views
  • 5 replies
  • 0 likes
  • Hulu Activation
  • 225 Views
  • 5 replies
  • 0 likes

Superuser Contribution Ya no cuento con el número telefónico con el que registre mi cuenta

Registre una cuenta con un número telefónico y con pago domiciliado a mi tarjeta de débito, ahora no puedo entrar a Spotify por que ya cambie de número y me sigue cobrando la aplicación que no estoy usando, quiero cancelarla pero no me permite mi ban...

  • Visitor
  • Registre una cuenta con un número telefónico y con pago domiciliado a mi tarjeta de débito, ahora no puedo entrar a Spotify por que ya cambie de número y me sigue cobrando la aplicación que no estoy ...
  • Eni
  • Moderator
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se me pago automáticamente el plan individual teniendo el de estudiante

Se realzó el pago automático del plan individual debido a que el Olán de estudiante se renueva anualmente, hoy mismo hice el trámite de reno la cuanta de estudiante y se cancelaron los dos planes, el individual y el de estudiante, me gustaría solicit...

  • Visitor
  • Se realzó el pago automático del plan individual debido a que el Olán de estudiante se renueva anualmente, hoy mismo hice el trámite de reno la cuanta de estudiante y se cancelaron los dos planes, el...
  • Vasil
  • Moderator
  • 50 Views
  • 1 replies
  • 0 likes
  • 50 Views
  • 1 replies
  • 0 likes