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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15504 Views
  • 27 replies
  • 3 likes
  • 15504 Views
  • 27 replies
  • 3 likes

I am being billed for Spotify but I don't t have an active subscription

I have been billed for Spotify for over a year, but I haven't had an active subscription for over two years. I have no ongoing subscription in the Google Play or Apple Store, and my account does not have any plan associated or any billing history (it...

  • Visitor
  • I have been billed for Spotify for over a year, but I haven't had an active subscription for over two years. I have no ongoing subscription in the Google Play or Apple Store, and my account does not ...
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution One member of a Premium Duo plan is moving to a new address.

Hi,I'm subscribed to a Premium Duo plan today. The users are my mother and I. We live in the same address.I'm going to move to a new address next month (it's in the same country and city, only 10 minutes apart. We live in Sweden). It it possible for ...

  • Casual Listener
  • Hi, I'm subscribed to a Premium Duo plan today. The users are my mother and I. We live in the same address. I'm going to move to a new address next month (it's in the same country and city, only 10...
  • Khosro
  • Casual Listener
  • 335 Views
  • 2 replies
  • 0 likes
  • 335 Views
  • 2 replies
  • 0 likes

Superuser Contribution Was on student plan,then changed to individual and BACK, can’t useHULU yet?

I was on the student plan, wanted to listen to an audiobook but didn’t want to pay as much so I switched to individual. Didn’t realize it would immediately deactivate my HULU account, so I switched back to student. Now I can’t get back into my HULU a...

  • Visitor
  • I was on the student plan, wanted to listen to an audiobook but didn’t want to pay as much so I switched to individual. Didn’t realize it would immediately deactivate my HULU account, so I switched ...
  • MihailY
  • Moderator
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Glovo Prime offer voucher for 4 free months

I am writing to seek assistance with activating a Spotify Premium subscription using a voucher provided by Glovo Prime. The offer entitles me to 4 months of free Spotify Premium as a Glovo Prime subscriber.Despite following the provided instructions,...

  • Visitor
  • I am writing to seek assistance with activating a Spotify Premium subscription using a voucher provided by Glovo Prime. The offer entitles me to 4 months of free Spotify Premium as a Glovo Prime subs...
  • MihailY
  • Moderator
  • 1595 Views
  • 1 replies
  • 0 likes
  • 1595 Views
  • 1 replies
  • 0 likes

Superuser Contribution I was forced to pay twice for the same service before it ended.

I had free trial of premium and then decided to cancel it. I changed my mind and wanted to renew it but they made me pay for a new month again. When I was supposed to pay in 16th July.

  • Visitor
  • I had free trial of premium and then decided to cancel it. I changed my mind and wanted to renew it but they made me pay for a new month again. When I was supposed to pay in 16th July.
  • Novy
  • Moderator
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

continua aparecendo anuncio para mim, e eu ja paguei o plano

ja cobraram o valor mas continua aparecendo anuncio e eu inda tinha direito a 2 meses gratis e ja cobram. nao sei como resolver isso

  • Visitor
  • ja cobraram o valor mas continua aparecendo anuncio e eu inda tinha direito a 2 meses gratis e ja cobram. nao sei como resolver isso
  • ribezaz
  • Spotify Star
  • 176 Views
  • 1 replies
  • 1 likes
  • 176 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Por que o Spotify não me deixa pagar o Duo no plano anual?

PlanPremiumCountryBrazilOperating SystemWin10. My Question or IssueBoa noite.Estou tentando migrar do plano premium normal para o Duo. A opção surge normalmente, mas quando clico para pagar anualmente o Spotify diz o seguinte:Mensagem no site do Spot...

imagem_2024-06-18_221624431.png
  • Casual Listener
  •   Plan Premium Country Brazil Operating System Win10.   My Question or Issue Boa noite. Estou tentando migrar do plano premium normal para o Duo. A opção surge normalmente, mas qu...
  • KammerBlack
  • Casual Listener
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes

Superuser Contribution me cobraron por una suscripcion que habia cancelado

yo cancele la suscripcion cuando era gratuita y me habian seguido cobrando cuando ya no utilizaba spotify individual , solicito reembolso

  • Visitor
  • yo cancele la suscripcion cuando era gratuita y me habian seguido cobrando cuando ya no utilizaba spotify individual , solicito reembolso
  • OscarDC
  • Moderator
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

3 month trial not working.

My Question or Issue: i tried to get the 3 month free trial wich i recieved a mail for. i payed 1 cent and then it said: 'payment failed'. i tried it again, it took once again 1 cent from my bank and never got my subscription. Any reason to why this ...

  • Visitor
  • My Question or Issue: i tried to get the 3 month free trial wich i recieved a mail for. i payed 1 cent and then it said:  'payment failed'. i tried it again, it took once again 1 cent from my ba...
  • rafaels30
  • Casual Listener
  • 317 Views
  • 2 replies
  • 0 likes
  • 317 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can’t leave duo plan to go back to my premium plan

Can you help please because my daughter doesn’t want to start all obverse again selecting her playlist when they are on my account so due plan won’t work for us. I’d like to go back to premium plan please but it won’t let meThanksGill

  • Visitor
  • Can you help please because my daughter doesn’t want to start all obverse again selecting her playlist when they are on my account so due plan won’t work for us. I’d like to go back to premium plan p...
  • Joan
  • Moderator
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't find CHANGE PLAN in Account Overview page

PlanPremiumCountryMalaysia My Question or IssueI plan to cancel the premium plan after my plan ends. I search in HELP. They ask me to change the plan in the account overview page, but i can't find the CHANGE PLAN button. I only find the subscribe but...

  • Visitor
  • Plan Premium Country Malaysia   My Question or Issue I plan to cancel the premium plan after my plan ends. I search in HELP. They ask me to change the plan in the account overview page, bu...
  • Glitterqueen70
  • Visitor
  • 10498 Views
  • 10 replies
  • 0 likes
  • 10498 Views
  • 10 replies
  • 0 likes

Get 3 months of Spotify Premium for free

I’m trying to enter my code and it’s coming back with an error code, can you advise further PlanFree/PremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • I’m trying to enter my code and it’s coming back with an error code, can you advise further  Plan Free/Premium Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operat...
  • Bittencourt
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Premium issues

I don’t know how else to message anyone. I have a premium account where I am the owner, but I can’t stop my app from saying I don’t have premium. I tried deleting the app and then reinstalling it even with a link that I sent myself. Nothing works.Two...

  • Casual Listener
  • I don’t know how else to message anyone.  I have a premium account where I am the owner, but I can’t stop my app from saying I don’t have premium.  I tried deleting the app and then reinsta...
  • Maxim
  • Spotify Star
  • 308 Views
  • 3 replies
  • 0 likes
  • 308 Views
  • 3 replies
  • 0 likes

payment, I'm aLOOOOOONG time customer, just moved states and changed banks, will rectify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution un able to redeem gift card

PlanfreeCountryukDevicewindows pcOperating Systemwin 11 My Question or Issuemy gift card is new and i cant redeem it if have double checked the code and it was correct

  • Visitor
  •   Plan free Country uk Device windows pc Operating System win 11   My Question or Issue my gift card is new and i cant redeem it if have double checked the code and it was correct
  • agsdafds
  • Casual Listener
  • 243 Views
  • 2 replies
  • 0 likes
  • 243 Views
  • 2 replies
  • 0 likes

Superuser Contribution récupérer la playlist d'un mort

Bonjour, j'ai pris un abonnement duo pour mon fils et moi. Mon fils est mort et je voudrais récupérer sa playlist. Son téléphone n'est plus utilisable. Est-il possible de la récupérer sur mon ordinateur ? Je vous remercie de votre aide.

  • Visitor
  • Bonjour, j'ai pris un abonnement duo pour mon fils et moi. Mon fils est mort et je voudrais récupérer sa playlist. Son téléphone n'est plus utilisable. Est-il possible de la récupérer sur mon ordinat...
  • Maria
  • Moderator
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes