Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62420 Views
- 43 replies
- 3 likes
- 62420 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8080 Views
- 23 replies
- 2 likes
- 8080 Views
- 23 replies
- 2 likes
I have a premium giftcard and after scratching off the label I can't read the code.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 157 Views
- 1 replies
- 0 likes
- 157 Views
- 1 replies
- 0 likes
Superuser Contribution trying to change from premium to student but still being charged
PlanStudent/PremiumCountryUSADevice(iPhone 11)Operating System(iOS 16.2) My Question or IssueI recently saw that I was charged for a premium subscription when I am paying for a student subscription. I was never notified or reminded that I needed to r...
- Plan Student/Premium Country USA Device (iPhone 11) Operating System (iOS 16.2) My Question or Issue I recently saw that I was charged for a premium subscription when I am pa...
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- Casual Listener
- 805 Views
- 2 replies
- 0 likes
- 805 Views
- 2 replies
- 0 likes
Superuser Contribution cannot download & select music with premium account
Cannot download and play spesific music on my playlist. My account is on premium student subscription. In the android device there is a premium button under menu (indicates free subscription, even though I already subscribed)
- Cannot download and play spesific music on my playlist. My account is on premium student subscription. In the android device there is a premium button under menu (indicates free subscription, even th...
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- Moderator
- 112 Views
- 1 replies
- 0 likes
- 112 Views
- 1 replies
- 0 likes
Lost Hulu bc of accidental payment failure
My Question or IssueI have had the old premium plan with free Hulu for years and years. I had to lock my credit card temporarily due to a potential charge mixup elsewhere. I forgot to unlock the card so my Spotify payment failed. When I updated the c...
- My Question or Issue I have had the old premium plan with free Hulu for years and years. I had to lock my credit card temporarily due to a potential charge mixup elsewhere. I forgot to unlock the ca...
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- Spotify Star
- 175 Views
- 1 replies
- 0 likes
- 175 Views
- 1 replies
- 0 likes
not able to cancel my premium family plan
there is no option for me to cancel my premium family plan. i can only add or remove members.
- there is no option for me to cancel my premium family plan. i can only add or remove members.
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- Spotify Star
- 162 Views
- 1 replies
- 0 likes
- 162 Views
- 1 replies
- 0 likes
Superuser Contribution premium plan student
I changed my account to premium (student) and accepted the autopay in the browser on October 11,but I didn't get the premium plan for my account. I logout and logged in to my account but still didn't get the premium, and the autopay is on. Plan Priem...
- I changed my account to premium (student) and accepted the autopay in the browser on October 11,but I didn't get the premium plan for my account. I logout and logged in to my account but still didn't...
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- Moderator
- 149 Views
- 1 replies
- 0 likes
- 149 Views
- 1 replies
- 0 likes
Superuser Contribution Find account that I'm being charged for
I'm being charged for a account that i don't have access to the accounts I have access to both say they are on the Free plan but apparently it's an account being charged for a premium account
- I'm being charged for a account that i don't have access to the accounts I have access to both say they are on the Free plan but apparently it's an account being charged for a premium account
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- Moderator
- 142 Views
- 1 replies
- 0 likes
- 142 Views
- 1 replies
- 0 likes
Superuser Contribution My payment isn't going through even though my card is working.
Whenever I try to pay for my premium subscription, I keep getting a pop-up telling me that there was a payment issue and to try again later. I've tried several times and I have bought other things with this card but Spotify is the only thing that isn...
- Whenever I try to pay for my premium subscription, I keep getting a pop-up telling me that there was a payment issue and to try again later. I've tried several times and I have bought other things wi...
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- Moderator
- 154 Views
- 1 replies
- 0 likes
- 154 Views
- 1 replies
- 0 likes
Charged more fro student subscription
PlanPremiumCountrySingaporeMy Question or IssueI have automatically been charged normal premium fee, when my 1 year student subscription has not expired. Why have I been charged more?
- Plan Premium Country Singapore My Question or Issue I have automatically been charged normal premium fee, when my 1 year student subscription has not expired. Why have I been charged more?
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- Casual Listener
- 699 Views
- 2 replies
- 3 likes
- 699 Views
- 2 replies
- 3 likes
Premium duo adress issue
Hello.Me and my friend moved to Iceland couple weeks ago. My spotify acc was registered back in Poland, his here in Iceland.I've subscribed to premium duo plan today and wanted to invite him.We both put the same adress that we're staying, even tried ...
- Hello. Me and my friend moved to Iceland couple weeks ago. My spotify acc was registered back in Poland, his here in Iceland. I've subscribed to premium duo plan today and wanted to invite him. We...
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- Spotify Star
- 291 Views
- 3 replies
- 2 likes
- 291 Views
- 3 replies
- 2 likes
Superuser Contribution DUO subscription
I've disabled every notification that I can find and I'm still getting adverts for DUO pretty much every other time I launch the app. I don't want it, I don't need it, I'm not going to pay for it as I've already got premium so how, for the love of al...
- I've disabled every notification that I can find and I'm still getting adverts for DUO pretty much every other time I launch the app. I don't want it, I don't need it, I'm not going to pay for it as ...
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- Newbie
- 924 Views
- 9 replies
- 3 likes
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Duo
- 924 Views
- 9 replies
- 3 likes
Superuser Contribution Keep getting Who’s listening on my tv but can’t click through
I’m showing up as the one listening, username is correct but nothing happens when I click on my “circle”
- I’m showing up as the one listening, username is correct but nothing happens when I click on my “circle”
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- Visitor
- 3279 Views
- 10 replies
- 0 likes
- 3279 Views
- 10 replies
- 0 likes
My duo plan isn’t letting me add another person
PlanDuo premiumCountrySouth Africa Device(iPhone 7)Operating System(iOS 12) My Question or IssueMy Spotify soo plan isn’t working when I’m trying to log in for my brother on his account we stay in the same house when I confirm the address there’s a m...
- Plan Duo premium Country South Africa Device (iPhone 7) Operating System (iOS 12) My Question or Issue My Spotify soo plan isn’t working when I’m trying to log in for m...
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- Spotify Star
- 219 Views
- 3 replies
- 0 likes
- 219 Views
- 3 replies
- 0 likes
Superuser Contribution Removing myself from a Premium Duo if I am not the admin
Hello...I want to know if I can remove myself from the Premium Duo plan by canceling it, having in mind that I am not the admin?Or if I cancel it, I will cancel the plan even for him?Thank you
- Hello... I want to know if I can remove myself from the Premium Duo plan by canceling it, having in mind that I am not the admin? Or if I cancel it, I will cancel the plan even for him? Thank you
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- Spotify Star
- 707 Views
- 1 replies
- 0 likes
- 707 Views
- 1 replies
- 0 likes
Payment problems
PlanFree/premiumCountrySaudi Arabia Device(huawei nova 7 5g )Operating System( Android ) My Question or IssueMy Spotify account cant get me premium eve tho my card works fine with other apps like steam and epic games i have tried multiple times but n...
- Plan Free/premium Country Saudi Arabia Device (huawei nova 7 5g ) Operating System ( Android ) My Question or Issue My Spotify account cant get me premium eve tho my card works...
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- Spotify Star
- 124 Views
- 1 replies
- 0 likes
- 124 Views
- 1 replies
- 0 likes
Superuser Contribution My card doesn't work
My new bank card took a while to arrive. My account went back to free. the new card does not work. Even in private window, even when trying another card
- My new bank card took a while to arrive. My account went back to free. the new card does not work. Even in private window, even when trying another card
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- Moderator
- 143 Views
- 1 replies
- 0 likes
- 143 Views
- 1 replies
- 0 likes
Superuser Contribution Me realizaron dos pagos de mi tarjeta debito.
El dia de hoy, es fecha para pago de mi suscripción. Lo pague, y me cobraron doble el pago en mi tarjeta debito, esto lo notifico mi cuenta en mensajes de texto. Entro a mi pagina de spotify y me aparece que la voy a perder porque no se ha procesado ...
- El dia de hoy, es fecha para pago de mi suscripción. Lo pague, y me cobraron doble el pago en mi tarjeta debito, esto lo notifico mi cuenta en mensajes de texto. Entro a mi pagina de spotify y me apa...
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- Moderator
- 191 Views
- 3 replies
- 0 likes
- 191 Views
- 3 replies
- 0 likes
Change of country
I just received that i have a payment failed because my card in another country is not working anymore. I tried to change country but still its taking me to the currency of the country that im not in anymore and dont have access to my card. Im trying...
- I just received that i have a payment failed because my card in another country is not working anymore. I tried to change country but still its taking me to the currency of the country that im not in...
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- Spotify Star
- 152 Views
- 1 replies
- 0 likes
- 152 Views
- 1 replies
- 0 likes
Why don't we receive the 1 month free Spotify duo promotion?
They started charging us from the first month, we never got the free month they promised.
- They started charging us from the first month, we never got the free month they promised.
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- Spotify Star
- 133 Views
- 1 replies
- 0 likes
- 133 Views
- 1 replies
- 0 likes
duas cobranças no mesmo mês
foi cobrado o valor do plano família dia 06/10, que foi a adesão do plano, e hoje novamente
- foi cobrado o valor do plano família dia 06/10, que foi a adesão do plano, e hoje novamente
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- Spotify Star
- 129 Views
- 1 replies
- 0 likes
- 129 Views
- 1 replies
- 0 likes