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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19377 Views
  • 27 replies
  • 4 likes
  • 19377 Views
  • 27 replies
  • 4 likes

Superuser Contribution Spotify premium duo - There was a problem, please try again later

PlanPremium DuoCountryUnited KingdomDeviceIphone 7/MacOperating System(iOS) My Question or IssueI bought spotify premium duo a couple of months ago, but my boyfriend is unable to use it, as whenever he presses the invite link it says "There was a pro...

  • Visitor
  • Plan Premium Duo Country United Kingdom Device Iphone 7/Mac Operating System (iOS)   My Question or Issue I bought spotify premium duo a couple of months ago, but my boyfriend is unabl...
  • Vasil
  • Moderator
  • 12981 Views
  • 11 replies
  • 1 likes
  • 12981 Views
  • 11 replies
  • 1 likes

How to Change Plan from Individual to Students?

Currently I am using premium individual, and it's only three days left until my subscription expired. I also verified as a student, so I decided to change my plan to student, which is way more cheaper than individual.The thing is, I've followed the i...

  • Casual Listener
  • Currently I am using premium individual, and it's only three days left until my subscription expired. I also verified as a student, so I decided to change my plan to student, which is way more c...
  • Maxim
  • Spotify Star
  • 1048 Views
  • 2 replies
  • 0 likes
  • 1048 Views
  • 2 replies
  • 0 likes

Please provide an option to get student premium.

Once I completed my student verification. It shows that I am eligible for student premium. But I can't find any option to make a payment. Can you please resolve this problem.

  • Visitor
  • Once I completed my student verification. It shows that I am eligible for student premium. But I can't find any option to make a payment. Can you please resolve this problem.
  • Maxim
  • Spotify Star
  • 559 Views
  • 1 replies
  • 0 likes
  • 559 Views
  • 1 replies
  • 0 likes

3 aylıq spotify pulsuz plan almıwdım yalnız bu gün girdiyimde premium deyil

Premium 3 ay pulsuz sınaq aldım ve premium oldu yalnız 1 gün keçmeden hesaba giriş etdiyimde premium free ye keçid etmiwdi

  • Visitor
  • Premium 3 ay pulsuz sınaq aldım ve premium oldu yalnız 1 gün keçmeden hesaba giriş etdiyimde premium free ye keçid etmiwdi
  • Billy-J
  • Spotify Star
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Payment issue

Plan59 rupees/- for 3 monthsCountryIndiaDevice(iPhone 11 Operating System(iOS My Question or IssueI purchased 3 months subscription there were shown that charges are 59 rupees for 3 monthes Then I just clicked their and fill all the information about...

  • Visitor
  •   Plan 59 rupees/- for 3 months Country India Device (iPhone 11  Operating System (iOS   My Question or Issue I purchased 3 months subscription there were shown that charges...
  • Billy-J
  • Spotify Star
  • 1064 Views
  • 1 replies
  • 0 likes
  • 1064 Views
  • 1 replies
  • 0 likes

Vodafone provided Spotify Premium subscription reverted to free

As of today my Spotify premium subscription, provided by Vodafone via their entertainment package, has reverted to free. Vodafone have confirmed it should be active till February.All devices and platforms have resolved to free, I’ve logged out and ba...

  • Casual Listener
  • As of today my Spotify premium subscription, provided by Vodafone via their entertainment package, has reverted to free. Vodafone have confirmed it should be active till February. All devices and ...
  • ahmedyassein
  • Visitor
  • 3457 Views
  • 5 replies
  • 1 likes
  • 3457 Views
  • 5 replies
  • 1 likes

Upgraded from premium duo to premium family issue

I just upgraded from Premium Duo to Premium Family in order to add my son to my account my daughter and I currently shared. My daughter no longer has access to the account. I have tried to troubleshoot this issue and the option to manage members is n...

  • Visitor
  • I just upgraded from Premium Duo to Premium Family in order to add my son to my account my daughter and I currently shared. My daughter no longer has access to the account. I have tried to troublesho...
  • Maxim
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Impossible de passer de Premium a Duo

Salutations,Il m'est impossible de passer mon abonnement de Premium (actuellement depuis des années) à Duo. Je le fais depuis l'application Android, je sélectionne le nouvel abonnement et clique ensuite sur suivant, et cela me dit que le paiement n'e...

  • Casual Listener
  • Salutations, Il m'est impossible de passer mon abonnement de Premium (actuellement depuis des années) à Duo. Je le fais depuis l'application Android, je sélectionne le nouvel abonnement et clique ...
  • Maria
  • Moderator
  • 785 Views
  • 6 replies
  • 0 likes
  • 785 Views
  • 6 replies
  • 0 likes

Premium family to duo

I just switched from Spotify premium family to duo and now am getting ads and cannot skip songs etc. it is acting as if I have the free account. How do I fix this

  • Visitor
  • I just switched from Spotify premium family to duo and now am getting ads and cannot skip songs etc. it is acting as if I have the free account. How do I fix this
  • osornios
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution It’s time for a senior discount; that would be most FAIR.

there are discounts for other members of the community, to be fair senours need their own discount to comfortably enjoy and learn from this special community. Thanks Mitch Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)O...

  • Casual Listener
  • there are discounts for other members of the community, to be fair senours need their own discount to comfortably enjoy and learn from this special community. Thanks Mitch  Free/Premium Countr...
  • osornios
  • Spotify Star
  • 684 Views
  • 1 replies
  • 0 likes
  • 684 Views
  • 1 replies
  • 0 likes

I paid student premium in a wrong account and now i cant use it in mine

PlanStudent premiumCountrySpain - USADeviceiPhone - PCOperating SystemWindows 11 My Question or IssueI have two spotify accounts and because a mistake i paid the student premium on the wrong one. Now i tried with my principal account and i cant becau...

  • Newbie
  • Plan Student premium Country Spain - USA Device iPhone - PC Operating System Windows 11   My Question or Issue I have two spotify accounts and because a mistake i paid the student prem...
  • ribezaz
  • Spotify Star
  • 590 Views
  • 1 replies
  • 1 likes
  • 590 Views
  • 1 replies
  • 1 likes

Changing Payment Method

PlanPremiumCountryPhilippinesDeviceiPhone Xs MaxOperating SystemiOS My Question or IssueWhy was I charged after changing my payment method from e-wallet to debit card?

  • Visitor
  • Plan Premium Country Philippines Device iPhone Xs Max Operating System iOS   My Question or Issue Why was I charged after changing my payment method from e-wallet to debit card? 
  • ribezaz
  • Spotify Star
  • 509 Views
  • 1 replies
  • 1 likes
  • 509 Views
  • 1 replies
  • 1 likes

Gift code redeemed but Spotify charged me normally

So I had a premium account and at 17/8 Spotify sent me an invoice to keep my premium subscription. I canceled the payment (10,99€) and I used a gift card of 10€. Then I recieved a mail that my account swapped to free subscription. Tried to change aga...

  • Visitor
  • So I had a premium account and at 17/8 Spotify sent me an invoice to keep my premium subscription. I canceled the payment (10,99€) and I used a gift card of 10€. Then I recieved a mail that my accoun...
  • Maxim
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify free premium trial scam BEWARE

I'd just like to share my experience with other people to avoid the same happening to anyone else. Yesterday I saw an ad on Spotify for a free premium trial for three months. After clicking the link I was sent to a legit looking page where I finished...

  • Casual Listener
  • I'd just like to share my experience with other people to avoid the same happening to anyone else.   Yesterday I saw an ad on Spotify for a free premium trial for three months. After clicking ...
  • dart383
  • Newbie
  • 11678 Views
  • 7 replies
  • 0 likes
  • 11678 Views
  • 7 replies
  • 0 likes

Does canceling your account to change billing date mess up your Playlist?

PlanPremiumCountryUSA Device( Samsung Galaxy 23) My Question or IssueDoes canceling your account to change billing date mess up your current?

  • Visitor
  • Plan Premium Country USA   Device ( Samsung Galaxy 23)     My Question or Issue Does canceling your account to change billing date mess up your current?  
  • TanyaS
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Premium "Basic" For 1 user.

I recently went to change my subscription from the regular premium, to the premium "basic", which was $1.00 cheaper per month, it's the same as regular premium, just did not come with the podcasts. The "basic" option is no longer showing up as a plan...

  • Casual Listener
  • I recently went to change my subscription from the regular premium, to the premium "basic", which was $1.00 cheaper per month, it's the same as regular premium, just did not come with the podcasts. T...
  • Maxim
  • Spotify Star
  • 835 Views
  • 5 replies
  • 0 likes
  • 835 Views
  • 5 replies
  • 0 likes

Superuser Contribution Fui atualizar meu cartao para pagamento me cobrou 7 reais duas vezes!

Estava revendo sobre a forma de pagamento do meu cartao e quando estava atualizando, me cobrou 7 reais duas vezes! Eu quero meu estorno

  • Visitor
  • Estava revendo sobre a forma de pagamento do meu cartao e quando estava atualizando, me cobrou 7 reais duas vezes! Eu quero meu estorno
  • Not applicable
  • 347 Views
  • 2 replies
  • 0 likes
  • 347 Views
  • 2 replies
  • 0 likes

Solved!! Issue with Duo

I have a US account on Spotify that I've had for 10+ years. I recently moved to the UK where I reside with my partner. I've paid for a Duo account, but he's not able to sign up to it (assuming because I have a US-based account I pay for in dollars, a...

  • Newbie
  • I have a US account on Spotify that I've had for 10+ years. I recently moved to the UK where I reside with my partner. I've paid for a Duo account, but he's not able to sign up to it (assuming becaus...
  • Maxim
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes