Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4089 Views
  • 23 replies
  • 2 likes
  • 4089 Views
  • 23 replies
  • 2 likes

Superuser Contribution no impacta el pago.

Tenia la version premiun se vencio y cuando volvi a pagar para extender el servicio por 3 meses, lo hice desde un correo que llego a mi correo. El pago lo realice el 20/4 y hasta el momento no se impacta el pago, pero en mi cuenta bancaria la plata s...

  • Visitor
  • Tenia la version premiun se vencio y cuando volvi a pagar para extender el servicio por 3 meses, lo hice desde un correo que llego a mi correo. El pago lo realice el 20/4 y hasta el momento no se imp...
  • Joan
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Na računu je aktiviran spotify premium, kako da ga deaktiviram ako nemaminf

Na računu je aktiviran spotify premium, a od tog računa nemam više podatke spotify premium se idalje naplaćuje. Kako da otkažem pretplatu samo uz pomoć broja kartice!!

  • Visitor
  • Na računu je aktiviran spotify premium, a od tog računa nemam više podatke spotify premium se idalje naplaćuje. Kako da otkažem pretplatu samo uz pomoć broja kartice!!
  • Joan
  • Moderator
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Solved!! Can't subscribe in Québec

How do I bypass the free 3 months?! I know I can't have it because I'm in Québec. I don't care to pay but the site keeps telling me that I can't take advantage of the 3 months, impossible to subscribe even if I don't care about the deal. HELP

  • Newbie
  • How do I bypass the free 3 months?! I know I can't have it because I'm in Québec. I don't care to pay but the site keeps telling me that I can't take advantage of the 3 months, impossible to subscrib...
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Ads on podcasts despite spotify premium

PlanPremiumCountryUSADevicePC, WindowsOperating SystemWindows 10 My Question or IssueWhile watching podcasts the podcast will stop, the track switches to a ad that is not a part of the podcast. The product advertised then shows up in a little "recent...

  • Newbie
  •   Plan Premium Country USA Device PC, Windows Operating System Windows 10   My Question or Issue While watching podcasts the podcast will stop, the track switches to a ad that is...
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 1 likes
  • 132 Views
  • 1 replies
  • 1 likes

Solved!! My cards have sufficient funds and haven't been accepted at all.

I have been trying to purchase Spotify Premium but it throws me a generic error and there are no indicators on how to fix it. I have been previously subscribed with the same card, it has sufficient balance and there have been no blocks imposed on the...

  • Casual Listener
  • I have been trying to purchase Spotify Premium but it throws me a generic error and there are no indicators on how to fix it. I have been previously subscribed with the same card, it has sufficient b...
  • gkonoplyov02
  • Casual Listener
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium en app

Ayer contrate el premium de Spotify, descargue la app en mi móvil y aún teniéndolo pagado me salen anuncios y me dice que el premium no lo puedo aplicar en la app. Si no lo puedo poner en la app no lo quiero

  • Visitor
  • Ayer contrate el premium de Spotify, descargue la app en mi móvil y aún teniéndolo pagado me salen anuncios y me dice que el premium no lo puedo aplicar en la app. Si no lo puedo poner en la app no l...
  • Alex
  • Spotify Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution why am i getting emails telling me to download spotify by may 12 2023

email sayin my acct needs to be reloaded by may 12 or lose it i download nothing happens is my subscription safe

  • Visitor
  • email sayin my acct needs to be reloaded by may 12 or lose it i download nothing happens is my subscription safe
  • Alex
  • Spotify Legend
  • 275 Views
  • 3 replies
  • 1 likes
  • 275 Views
  • 3 replies
  • 1 likes

Superuser Contribution Cargo de servicio a tarjeta clonada

En marzo del año 2022 me clonaron mi tarjeta de crédito e hicieron una suscripción a Spotify con dicha tarjeta, aunque ya he hecho la cancelación del servicio en el banco, este mes han estado tratando de hacer el cargo repetidamente, la tarjeta que s...

  • Newbie
  • En marzo del año 2022 me clonaron mi tarjeta de crédito e hicieron una suscripción a Spotify con dicha tarjeta, aunque ya he hecho la cancelación del servicio en el banco, este mes han estado tratand...
  • Dian
  • Spotify Legend
  • 336 Views
  • 3 replies
  • 0 likes
  • 336 Views
  • 3 replies
  • 0 likes

3 months for £9.99

I have just paid £9.99 via PayPal for the 3 months for £9.99. The money is showing as taken/pending on my account. But my Spotify account is not showing as able to use premium.HELP!!!

  • Visitor
  • I have just paid £9.99 via PayPal for the 3 months for £9.99. The money is showing as taken/pending on my account. But my Spotify account is not showing as able to use premium. HELP!!!
  • Maxim
  • Spotify Star
  • 743 Views
  • 1 replies
  • 0 likes
  • 743 Views
  • 1 replies
  • 0 likes

3 months premium trial

I accidently activated  3 months premium trial. How can i inactivate?  

  • Visitor
  • I accidently activated  3 months premium trial. How can i inactivate?   
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Premium Yearly Subscription

Do I need to delete my current premium subsciption before/after signing up for the yearly subscription? Thank you!

  • Newbie
  • Do I need to delete my current premium subsciption before/after signing up for the yearly subscription?   Thank you!
  • LVJ
  • Casual Listener
  • 752 Views
  • 4 replies
  • 5 likes
  • 752 Views
  • 4 replies
  • 5 likes

Solved!! "Spotify premium required" when logging into Spotify on Android with premium account

Plan: Premium Family PlanDevice: Sony Ericsson Xperia RayOperating System: Android 2.3.4Spotify version: 0.6.6.270 I'm unable to log in to my premium Spotify account on my old Android device. When I provide the correct login credentials it gives me a...

  • Regular
  • Plan: Premium Family Plan Device: Sony Ericsson Xperia Ray Operating System: Android 2.3.4 Spotify version: 0.6.6.270   I'm unable to log in to my premium Spotify account on my ol...
  • Maxim
  • Spotify Star
  • 1476 Views
  • 3 replies
  • 1 likes
  • Android
    Premium
  • 1476 Views
  • 3 replies
  • 1 likes

Superuser Contribution I have paid for the premium but its not working

Money is deducted from my bank account for the individual premium but the app is showing subscription free

  • Visitor
  • Money is deducted from my bank account for the individual premium but the app is showing subscription free
  • Dian
  • Spotify Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution eliminar podcast de los dispositovos

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Dian
  • Spotify Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't get 3 month free with Paypal

Plan PremiumCountry CanadaDevice Computer Operating System Windows 10 My Question or IssueI tried to get 3 month free with paypal.https://www.paypal.com/ca/webapps/mpp/spotify-premium-offerBut it gives me error saying-Oops! It looks like this funding...

  • Casual Listener
  • Plan Premium Country  Canada Device Computer  Operating System Windows 10   My Question or Issue I tried to get 3 month free with paypal. https://www.paypal.com/ca/web...
  • Account9000
  • Newbie
  • 5490 Views
  • 8 replies
  • 0 likes
  • 5490 Views
  • 8 replies
  • 0 likes

Superuser Contribution Spotify premium will switch to duo online but not on mobile app.

I have spotify premium and recently switched to a free 2 month spotify duo plan. I am now over the payment deadline for normal premium and the website says my plan is duo but the mobile app won't.

  • Visitor
  • I have spotify premium and recently switched to a free 2 month spotify duo plan. I am now over the payment deadline for normal premium and the website says my plan is duo but the mobile app won't.
  • Joan
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify doesnt recognize payment from Paypal

PlanPremium CountryFinland DeviceSamsung Galaxy Flip 3 5g My Question or IssueI got switched to Spotify Free, because i didn't have any money, but after a day of using free i got to subscribe to the premium. I did the reactivation from my Samsung Gal...

  • Casual Listener
  • Plan Premium   Country Finland   Device Samsung Galaxy Flip 3 5g   My Question or Issue I got switched to Spotify Free, because i didn't have any money, but after a day of us...
  • Dian
  • Spotify Legend
  • 164 Views
  • 2 replies
  • 0 likes
  • 164 Views
  • 2 replies
  • 0 likes

Superuser Contribution Por qué me hacen doble cobro de mi plan, si solo tengo una cuenta?

Me están cobrando 2 planes premiun individual, uno en fecha del 13 o 14 y otro de los días 24, pero solo tengo una sola cuenta, cómo puedo eliminar el otro pago?

  • Newbie
  • Me están cobrando 2 planes premiun individual, uno en fecha del 13 o 14 y otro de los días 24, pero solo tengo una sola cuenta, cómo puedo eliminar el otro pago?
  • MihailY
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes