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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7844 Views
  • 23 replies
  • 2 likes
  • 7844 Views
  • 23 replies
  • 2 likes

Superuser Contribution Re subcribe problem

My payment card expired and I lost my premium, when I renewed the data of my new card I could not subscribe again

  • Visitor
  • My payment card expired and I lost my premium, when I renewed the data of my new card I could not subscribe again
  • Dian
  • Spotify Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Seems your spending limit was exceeded.

Why I receive this message after I tried to purchase Spotify premium.Spotify'Oops, seems your spending limit was exceeded. Please try again or use another payment method.'(I didn't use a credit card.)

  • Casual Listener
  • Why I receive this message after I tried to purchase Spotify premium. Spotify 'Oops, seems your spending limit was exceeded. Please try again or use another payment method.' ...
  • bonksun
  • Casual Listener
  • 2927 Views
  • 6 replies
  • 0 likes
  • 2927 Views
  • 6 replies
  • 0 likes

Solved!! Leaving Duo continues to next pay period?

PlanDuoCountryUnited StatesDeviceVariousOperating SystemVarious My Question or IssueI am currently on Spotify Duo, if I change my subscription to a solo subscription the day after I pay for Duo. Will my duo still have spotify premium until the next p...

  • Newbie
  • Plan Duo Country United States Device Various Operating System Various   My Question or Issue I am currently on Spotify Duo, if I change my subscription to a solo subscription the day ...
  • Maxim
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelar pagos desconocidos

Hola!Estoy suscripto al plan Familiar Premium y pago u$d 2,73 todos los meses. Además de ese pago me figuran otros dos pagos más (ambos de u$d 2,67).No sé a qué usuario corresponden esos pagos pero necesito cancelarlos, dejar de pagar esos planes que...

  • Newbie
  • Hola! Estoy suscripto al plan Familiar Premium y pago u$d 2,73 todos los meses.   Además de ese pago me figuran otros dos pagos más (ambos de u$d 2,67). No sé a qué usuario corresponden esos...
  • Dian
  • Spotify Legend
  • 299 Views
  • 3 replies
  • 0 likes
  • 299 Views
  • 3 replies
  • 0 likes

I deleted Facebook but linked Spotify account is still being charged

PlanPremium IndividualCountryEnglandDevice(Samsung Galaxy S10+, Samsung Galaxy Tab S8 Ultra)Operating System(Android Snow Cone, Android Tiramisu) My Question or IssueI recently deleted my Facebook account (permanently) but I forgot that it was the ac...

  • Regular
  •   Plan Premium Individual Country England Device (Samsung Galaxy S10+, Samsung Galaxy Tab S8 Ultra) Operating System (Android Snow Cone, Android Tiramisu)   My Question or Issue ...
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Error al pagar.

Buenas tardes, me sale un error al pagar con mi cuenta de Ualá, ya hice todo lo que sale en la página de ayuda de spotify pero no funciona. Alguien me puede ayudar?

  • Visitor
  • Buenas tardes, me sale un error al pagar con mi cuenta de Ualá, ya hice todo lo que sale en la página de ayuda de spotify pero no funciona. Alguien me puede ayudar?
  • Billy-J
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Can't log in to cancel subscription

Hey guys,I am unable to access my account but I have a subscription with it.How can I cancel my subscription without being able to access my account?

  • Visitor
  • Hey guys, I am unable to access my account but I have a subscription with it. How can I cancel my subscription without being able to access my account?
  • Billy-J
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

devolucion dinero

descontaron de mi tarjeta, el valor de la suscripción, después de haber cancelado el plan premium

  • Visitor
  • descontaron de mi tarjeta, el valor de la suscripción, después de haber cancelado el plan premium
  • Jose_M
  • Spotify Star
  • 219 Views
  • 3 replies
  • 0 likes
  • 219 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant get premium and get sent to an error page

PlanFree/PremiumCountryUAEDevice(OnePlus7 pro, personal computer)Operating System(Windows 10, Android11/oxygenOs) My Question or IssueMy premium plan got cancelled out of no where and when i tried to start my plan again i keep getting sent to this pa...

  • Casual Listener
  •   Plan Free/Premium Country UAE Device (OnePlus7 pro, personal computer) Operating System (Windows 10, Android11/oxygenOs)   My Question or Issue My premium plan got cancelled ou...
  • crossjd
  • Casual Listener
  • 2787 Views
  • 12 replies
  • 0 likes
  • Account
    Subscription
  • 2787 Views
  • 12 replies
  • 0 likes

Superuser Contribution Just paid for premium, but my account is still on the basic free plan.

I paid for the premium account, but my account is still on the basic plan. I thought it would refresh right away, how long does it normally takes?

  • Visitor
  • I paid for the premium account, but my account is still on the basic plan. I thought it would refresh right away, how long does it normally takes?
  • Elena
  • Moderator
  • 310 Views
  • 4 replies
  • 0 likes
  • 310 Views
  • 4 replies
  • 0 likes

"Payment method and country don't match" error

After cancelling my subscription for a bit, I tried to resubscribe with PayPal, as I've been paying with for the years I've had Spotify. But every time I do so on Google Chrome, I get a "payment method and country don't match" error on the Spotify si...

  • Newbie
  • After cancelling my subscription for a bit, I tried to resubscribe with PayPal, as I've been paying with for the years I've had Spotify. But every time I do so on Google Chrome, I get a "payment meth...
  • Maxim
  • Spotify Star
  • 389 Views
  • 3 replies
  • 0 likes
  • 389 Views
  • 3 replies
  • 0 likes

Superuser Contribution je veux un remboursement de mon dernier prélèvement

J'ai été prélevé d'un abonnement premium personnel Alors que j'ai toujours eu l'abonnement étudiant. je souhaite être remboursée

  • Visitor
  • J'ai été prélevé d'un abonnement premium personnel Alors que j'ai toujours eu l'abonnement étudiant. je souhaite être remboursée
  • Elena
  • Moderator
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Individual Subscription

I have a INDIVIDUAL premium account, but I still have access to Hulu. I can’t manage anything on Hulu without going through Spotify. BUT, Spotify doesn’t have any options for me to cancel my subscription for Hulu. What do I do? How can I cancel my Hu...

  • Visitor
  • I have a INDIVIDUAL premium account, but I still have access to Hulu. I can’t manage anything on Hulu without going through Spotify. BUT, Spotify doesn’t have any options for me to cancel my subscrip...
  • Maxim
  • Spotify Star
  • 259 Views
  • 2 replies
  • 0 likes
  • 259 Views
  • 2 replies
  • 0 likes

Cannot redeem gift card

None of the below inmation is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc....

  • Newbie
  • None of the below inmation is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook ...
  • Maxim
  • Spotify Star
  • 432 Views
  • 2 replies
  • 0 likes
  • 432 Views
  • 2 replies
  • 0 likes

Abo ändern von Spotify Premium Family zu Spotify Premium

Wenn ich versuche mein Abo von Spotify Premium Family zu Spotify Premium anzupassen, kommt folgende Meldung: Wir können dein Abo leider nicht umstellen. Das kann verschiedene Gründe haben. Vielleicht bist du nicht berechtigt, dieses Abo zu nutzen. Od...

  • Visitor
  • Wenn ich versuche mein Abo von Spotify Premium Family zu Spotify Premium anzupassen, kommt folgende Meldung:    Wir können dein Abo leider nicht umstellen. Das kann verschiedene Gründe ha...
  • Billy-J
  • Spotify Star
  • 2488 Views
  • 7 replies
  • 1 likes
  • 2488 Views
  • 7 replies
  • 1 likes

Premium Duo: partner account remains free, not premium

Plan: DuoCountry: CanadaMy Question or Issue: I have Premium Duo, but my partner's account remains a free subscription, not a premium account. The steps were followed, the address info is correct, so why is the account not a premium one?

  • Casual Listener
  • Plan: Duo Country: Canada My Question or Issue:  I have Premium Duo, but my partner's account remains a free subscription, not a premium account. The steps were followed, the address info is ...
  • Billy-J
  • Spotify Star
  • 1780 Views
  • 6 replies
  • 0 likes
  • 1780 Views
  • 6 replies
  • 0 likes

Solved!! Payment charged but Spotify is still not premium

Spotify told me that my 1 Month Individual Subscription was running out, so I went to the website and payed for the subscription again, as usual. My credit card then did a payment of exactly 7,00 BRL, which is odd, since the price of this subscriptio...

  • Casual Listener
  • Spotify told me that my 1 Month Individual Subscription was running out, so I went to the website and payed for the subscription again, as usual. My credit card then did a payment of exactly 7,00 BRL...
  • Billy-J
  • Spotify Star
  • 483 Views
  • 5 replies
  • 0 likes
  • 483 Views
  • 5 replies
  • 0 likes

Family members are being told that the family plan is being canceled when it's not

PlanFamily PremiumCountrySpainMy Question or IssueI recently changed to Family Plan along with some of my family members. Suddenly they got 3 emails each telling them that the premium is being canceled whilst me, the host, I haven't received anything...

  • Visitor
  • Plan Family Premium Country Spain My Question or Issue I recently changed to Family Plan along with some of my family members. Suddenly they got 3 emails each telling them that the premium is be...
  • Maxim
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes