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Find account that I'm being charged for

Find account that I'm being charged for

I'm being charged for a account that i don't have access to the accounts I have access to both say they are on the Free plan but apparently it's an account being charged for a premium account
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1 Reply

Hey there!

 

Welcome to the Community and thanks for getting in touch with us. We'll gladly help you solve this.

 

Can you start by taking a look at your Receipts page? If you don't see any extra payment there, it means that you might be paying for different accounts.

 

Take a look at this page to see what you can do to locate your second account. 

 

Keep us posted on how it goes and let us know if you have any further questions.

ElenaModerator
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