premium plan student

[Muhilan_X]

• I changed my account to premium (student) and accepted the autopay in the browser on October 11,but I didn't get the premium plan for my account. I logout and logged in to my account but still didn't get the premium, and the autopay is on.

Plan

Priemum Student

Country

India

Device

Realme 7pro

Operating System

1. Android 

My Question or Issue

How can i get my premium account ?

Or how to stop auto pay ?

[Elena]

Hey there!

Thanks for reaching out and welcome to the Community.

Can you start by taking a look at your Receipts page? If you don't see the payment there, it means that it hasn't gone through successfully on our end yet.

With some payment providers in India payments it might take a couple of days until the charge is processed, so we'd recommend that you wait 48 hours to see if the payment shows up on your Receipts page and you get your Premium features. If it doesn't, you should soon receive your funds back automatically. 

You should also take a look at what payment methods are available to get the student discount as not all providers allow you to get the promo price.

Keep us posted on how it goes. Give us a shout if you have any other questions.