Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
129242 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
58143 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
233819 Views
144 replies
13 likes
Don't know the reason why I should be charged when I am supposed to enjoy a month trial before my actual subscription expired . I am being notified of my subscription about to expire when I should be enjoying the trial period. Thank youDaddy Dickson ...
Don't know the reason why I should be charged when I am supposed to enjoy a month trial before my actual subscription expired . I am being notified of my subscription about to expire when I should be...
Moderator
285 Views
1 replies
0 likes
I redeemed a three month free trial Spotify premium code from Microsoft rewards and it is not working after only about one month
I redeemed a three month free trial Spotify premium code from Microsoft rewards and it is not working after only about one month
Moderator
343 Views
1 replies
0 likes
I cannot see the gbp payment amounts in the payment plans
I cannot see the gbp payment amounts in the payment plans
Spotify Star
230 Views
1 replies
0 likes
I'm getting charged for Spotify premium on an account that I don't know of. I was getting Spotify premium for some people but when I ask those people if their premium was renewed, I don't get a good response back. How can I cancel the spotify premium...
I'm getting charged for Spotify premium on an account that I don't know of. I was getting Spotify premium for some people but when I ask those people if their premium was renewed, I don't get a good ...
Spotify Star
336 Views
1 replies
0 likes
Hello, i bought subscriptionfor a year. It worked like for 2 or so weeks, after that it got cancelled. In screenshot there is a proof of what i bought and when and second is that i don't have any plans in work. What should i do or what was a cause of...
Hello, i bought subscriptionfor a year. It worked like for 2 or so weeks, after that it got cancelled. In screenshot there is a proof of what i bought and when and second is that i don't have...
Spotify Star
252 Views
1 replies
0 likes
My partner and I live together and would like to use Spotify Duo together. However, he initially signed up from a different country and also uses a payment method issued in the other country. Spotify won't accept that we live at the same address. Wha...
My partner and I live together and would like to use Spotify Duo together. However, he initially signed up from a different country and also uses a payment method issued in the other country. Spotify...
Spotify Star
284 Views
1 replies
0 likes
PlanPremiumCountryThe NetherlandsDevicelaptop, phonesOperating SystemWindows 11, Android 13 My Question or IssueWe currently have a Premium Family plan, however we do not use more than 2 accounts and live at the same address, so I want to switch our ...
Plan Premium Country The Netherlands Device laptop, phones Operating System Windows 11, Android 13 My Question or Issue We currently have a Premium Family plan, however we do...
Casual Listener
394 Views
2 replies
0 likes
PlanPremiumCountryIrelandDevice(iPhone 13)Operating System(iOS 16) My Question or IssueI had a duo account but now my family set up family premium, 4 members have joined fine, but when I try join it tells me there is an error and to try again later?M...
Plan Premium Country Ireland Device (iPhone 13) Operating System (iOS 16) My Question or Issue I had a duo account but now my family set up family premium, 4 members have joined fine...
Spotify Star
277 Views
1 replies
0 likes
Hello!I live in Azerbaijan and use Spotify Premium plan.In my account, I see a section where I can enter the gift card number. What region gift card can I buy for it to work? I have not seen Azerbaijani gift cards, but the section for entering the ca...
Hello! I live in Azerbaijan and use Spotify Premium plan. In my account, I see a section where I can enter the gift card number. What region gift card can I buy for it to work? I have not seen Azer...
Moderator
1952 Views
1 replies
0 likes
PlanPremiumCountryPhilippines My Question or IssueTrying to add my new CC as my new payment method. My master card is getting old and I got a new BDO JCB card, but when I input my CC details, it tells me that I am in the wrong country. Clearly, JCB i...
Plan Premium Country Philippines My Question or Issue Trying to add my new CC as my new payment method. My master card is getting old and I got a new BDO JCB card, but when I input m...
Spotify Star
551 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it 2016)Operating SystemAndroid Oreo My Question or IssueI took a free trial of 3 months from spotify and today it got ended i didn't remembered to cancel it.so the m...
None of the below information is required. However, the more you provide the easier it 2016) Operating System Android Oreo My Question or Issue I took a free trial of 3 months ...
Moderator
2222 Views
1 replies
0 likes
Hi, I'm trying to sign up for a Spotify Premium account. I'm in Australia (this is set in account settings), but when it asks me to enter in my address all I see are states in the USA, so I can't progress.
Hi, I'm trying to sign up for a Spotify Premium account. I'm in Australia (this is set in account settings), but when it asks me to enter in my address all I see are states in the USA, so I can't pro...
Visitor
4451 Views
4 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
1601 Views
4 replies
0 likes
I had a certain problem that my Spotify account through my email there was an offer and I took it since it was free, however I never received an email when the payment had to be canceled and I canceled it but a new payment was already made and I don'...
I had a certain problem that my Spotify account through my email there was an offer and I took it since it was free, however I never received an email when the payment had to be canceled and ...
Spotify Star
185 Views
1 replies
0 likes
My spouse and I have two separate Spotify Premium accounts. We want to switch to the Spotify Duo subscription, but we both don't want to lose our current accounts. When switch will our current accounts still be active, but will be billed according to...
My spouse and I have two separate Spotify Premium accounts. We want to switch to the Spotify Duo subscription, but we both don't want to lose our current accounts. When switch will our current accoun...
Community Legend
226 Views
1 replies
0 likes
PlanFree/PremiumCountryUSADeviceiPhone 13Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was accidentally refunded and now I am trying to get my subscription back but it is not allowing me. It keeps saying that something...
Plan Free/Premium Country USA Device iPhone 13 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I was accidentally refunded and now I am trying to g...
Spotify Star
193 Views
1 replies
0 likes
Plan Premium Country Viet Nam Device iPhone 12 Operating System Win10/Win11, iOS 16.5 My Question or Issue As the title says I usually use credit card to pay for Premium package on Spotify, but after switching to debit card to pay, the system charged...
Plan Premium Country Viet Nam Device iPhone 12 Operating System Win10/Win11, iOS 16.5 My Question or Issue As the title says I usually use credit card to pay for Premium pa...
Visitor
6215 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 14 Pro Max, Mac mini)Operating System(iOS 16.5.1)9 My Question or Issue i cannot subscribe to premium I got downgraded - and all I get is this useless error message?
Plan Free/Premium Country Device (iPhone 14 Pro Max, Mac mini) Operating System (iOS 16.5.1)9 My Question or Issue i cannot subscribe to premium I got downgraded - and...
Spotify Star
275 Views
1 replies
0 likes
PlanPremium 12 months via Gift CardCountryUnited KingdomDeviceSamsung Ultra S23 My Question or IssueI just paid my monthly sub and then got given a gift card which I redeemed. The receipt is showing, but I cannot see any confirmation of the term, whi...
Plan Premium 12 months via Gift Card Country United Kingdom Device Samsung Ultra S23 My Question or Issue I just paid my monthly sub and then got given a gift card which I redeemed. Th...
Spotify Star
557 Views
1 replies
0 likes
Hello, the payment for Premium Duo was deducted from my card just after 23 days,not after 30 as usual.
Hello, the payment for Premium Duo was deducted from my card just after 23 days,not after 30 as usual.
Moderator
344 Views
1 replies
0 likes
