Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67368 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132630 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
68153 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
251083 Views
154 replies
13 likes
Cannot download and play spesific music on my playlist. My account is on premium student subscription. In the android device there is a premium button under menu (indicates free subscription, even though I already subscribed)
Cannot download and play spesific music on my playlist. My account is on premium student subscription. In the android device there is a premium button under menu (indicates free subscription, even th...
Moderator
214 Views
1 replies
0 likes
My Question or IssueI have had the old premium plan with free Hulu for years and years. I had to lock my credit card temporarily due to a potential charge mixup elsewhere. I forgot to unlock the card so my Spotify payment failed. When I updated the c...
My Question or Issue I have had the old premium plan with free Hulu for years and years. I had to lock my credit card temporarily due to a potential charge mixup elsewhere. I forgot to unlock the ca...
Spotify Star
370 Views
1 replies
0 likes
there is no option for me to cancel my premium family plan. i can only add or remove members.
there is no option for me to cancel my premium family plan. i can only add or remove members.
Spotify Star
248 Views
1 replies
0 likes
I changed my account to premium (student) and accepted the autopay in the browser on October 11,but I didn't get the premium plan for my account. I logout and logged in to my account but still didn't get the premium, and the autopay is on. Plan Priem...
I changed my account to premium (student) and accepted the autopay in the browser on October 11,but I didn't get the premium plan for my account. I logout and logged in to my account but still didn't...
Moderator
244 Views
1 replies
0 likes
I'm being charged for a account that i don't have access to the accounts I have access to both say they are on the Free plan but apparently it's an account being charged for a premium account
I'm being charged for a account that i don't have access to the accounts I have access to both say they are on the Free plan but apparently it's an account being charged for a premium account
Moderator
255 Views
1 replies
0 likes
Whenever I try to pay for my premium subscription, I keep getting a pop-up telling me that there was a payment issue and to try again later. I've tried several times and I have bought other things with this card but Spotify is the only thing that isn...
Whenever I try to pay for my premium subscription, I keep getting a pop-up telling me that there was a payment issue and to try again later. I've tried several times and I have bought other things wi...
Moderator
264 Views
1 replies
0 likes
PlanPremiumCountrySingaporeMy Question or IssueI have automatically been charged normal premium fee, when my 1 year student subscription has not expired. Why have I been charged more?
Plan Premium Country Singapore My Question or Issue I have automatically been charged normal premium fee, when my 1 year student subscription has not expired. Why have I been charged more?
Casual Listener
825 Views
2 replies
3 likes
Hello.Me and my friend moved to Iceland couple weeks ago. My spotify acc was registered back in Poland, his here in Iceland.I've subscribed to premium duo plan today and wanted to invite him.We both put the same adress that we're staying, even tried ...
Hello. Me and my friend moved to Iceland couple weeks ago. My spotify acc was registered back in Poland, his here in Iceland. I've subscribed to premium duo plan today and wanted to invite him. We...
Spotify Star
543 Views
3 replies
2 likes
I've disabled every notification that I can find and I'm still getting adverts for DUO pretty much every other time I launch the app. I don't want it, I don't need it, I'm not going to pay for it as I've already got premium so how, for the love of al...
I've disabled every notification that I can find and I'm still getting adverts for DUO pretty much every other time I launch the app. I don't want it, I don't need it, I'm not going to pay for it as ...
Regular
1483 Views
9 replies
3 likes
PlanDuo premiumCountrySouth Africa Device(iPhone 7)Operating System(iOS 12) My Question or IssueMy Spotify soo plan isn’t working when I’m trying to log in for my brother on his account we stay in the same house when I confirm the address there’s a m...
Plan Duo premium Country South Africa Device (iPhone 7) Operating System (iOS 12) My Question or Issue My Spotify soo plan isn’t working when I’m trying to log in for m...
Spotify Star
837 Views
3 replies
0 likes
Hello...I want to know if I can remove myself from the Premium Duo plan by canceling it, having in mind that I am not the admin?Or if I cancel it, I will cancel the plan even for him?Thank you
Hello... I want to know if I can remove myself from the Premium Duo plan by canceling it, having in mind that I am not the admin? Or if I cancel it, I will cancel the plan even for him? Thank you
Spotify Star
6092 Views
1 replies
0 likes
PlanFree/premiumCountrySaudi Arabia Device(huawei nova 7 5g )Operating System( Android ) My Question or IssueMy Spotify account cant get me premium eve tho my card works fine with other apps like steam and epic games i have tried multiple times but n...
Plan Free/premium Country Saudi Arabia Device (huawei nova 7 5g ) Operating System ( Android ) My Question or Issue My Spotify account cant get me premium eve tho my card works...
Spotify Star
234 Views
1 replies
0 likes
My new bank card took a while to arrive. My account went back to free. the new card does not work. Even in private window, even when trying another card
My new bank card took a while to arrive. My account went back to free. the new card does not work. Even in private window, even when trying another card
Moderator
244 Views
1 replies
0 likes
El dia de hoy, es fecha para pago de mi suscripción. Lo pague, y me cobraron doble el pago en mi tarjeta debito, esto lo notifico mi cuenta en mensajes de texto. Entro a mi pagina de spotify y me aparece que la voy a perder porque no se ha procesado ...
El dia de hoy, es fecha para pago de mi suscripción. Lo pague, y me cobraron doble el pago en mi tarjeta debito, esto lo notifico mi cuenta en mensajes de texto. Entro a mi pagina de spotify y me apa...
Moderator
338 Views
3 replies
0 likes
I just received that i have a payment failed because my card in another country is not working anymore. I tried to change country but still its taking me to the currency of the country that im not in anymore and dont have access to my card. Im trying...
I just received that i have a payment failed because my card in another country is not working anymore. I tried to change country but still its taking me to the currency of the country that im not in...
Spotify Star
299 Views
1 replies
0 likes
They started charging us from the first month, we never got the free month they promised.
They started charging us from the first month, we never got the free month they promised.
Spotify Star
200 Views
1 replies
0 likes
foi cobrado o valor do plano família dia 06/10, que foi a adesão do plano, e hoje novamente
foi cobrado o valor do plano família dia 06/10, que foi a adesão do plano, e hoje novamente
Spotify Star
196 Views
1 replies
0 likes
I've got two mails to get back to Premium with 1 month free and when I click on it (it is supposable valid till November 1st) and it says I am not elligeable.
I've got two mails to get back to Premium with 1 month free and when I click on it (it is supposable valid till November 1st) and it says I am not elligeable.
Community Legend
260 Views
1 replies
1 likes
Realice un pago mediante paypal, el dinero fue retirado de mi cuenta vinculada a paypal pero han pasado días y aun me pide renovar membresía
Realice un pago mediante paypal, el dinero fue retirado de mi cuenta vinculada a paypal pero han pasado días y aun me pide renovar membresía
Moderator
214 Views
1 replies
0 likes
I tried to get premium three times, but my credit card was declined.I checked my bank account and I have the three charges, but I'm not premium yetWhat can I do?
I tried to get premium three times, but my credit card was declined. I checked my bank account and I have the three charges, but I'm not premium yet What can I do?
Moderator
228 Views
1 replies
0 likes
