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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

146614 Views

69 replies

10 likes

Premium for Family
  • 146614 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92118 Views

89 replies

4 likes

  • 92118 Views
  • 89 replies
  • 4 likes

Subscription

Hi, I would like to cancel my free three month plan the time was up and it charged me today I would like to cancel the payment and get a refund how can I do that? I tried using y’all thing where it says the steps but nowhere does it say cancel plan P...

Visitor

Hi, I would like to cancel my free three month plan the time was up and it charged me today I would like to cancel the payment and get a refund how can I do that? I tried using y’all thing where it s...

kaworu_bloodpaw

Roadie

2633 Views

1 replies

0 likes

  • 2633 Views
  • 1 replies
  • 0 likes

I can't log into my account

I can’t log into the account on which the subscription is active, because I don’t have access to the email with which I registered and funds continue to be debited from me

Visitor

I can’t log into the account on which the subscription is active, because I don’t have access to the email with which I registered and funds continue to be debited from me

kaworu_bloodpaw

Roadie

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble with adding a family member to DUO plan

PlanPremiumCountryKyrgyzstanDeviceiPhone 12 Pro Max My Question or Issue I am trying to add my wife to the duo plan. But even though we both have the exact same address, it keeps on saying that we have different addresses, even going as far as to say...

Newbie

Plan Premium Country Kyrgyzstan Device iPhone 12 Pro Max   My Question or Issue   I am trying to add my wife to the duo plan. But even though we both have the exact same address, i...

AlejaR

Moderator

553 Views

3 replies

0 likes

  • 553 Views
  • 3 replies
  • 0 likes

Transfer subscription from Deutsche Telekom to direct

Plan PremiumCountry GermanyDeviceall My Question or Issuei have an individual premium subscription that I signed up for via Deutsche Telekom (money collected via my phone bill). Now I leave Deutsche Telekom but want to keep my spotify subscription. S...

Casual Listener

Plan Premium Country Germany Deviceall   My Question or Issue i have an individual premium subscription that I signed up for via Deutsche Telekom (money collected via my phone bill).&n...

Maxim

Spotify Star

579 Views

3 replies

0 likes

  • 579 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Upgrade a 12 month subscription to Duo

I've got a 12 month subscription to Spotify Premium which expires Dec 2020, but I'd like to upgrade this to Spotify Duo. Is it possible to do this? Can I pay the excess (£3.00) monthly or can I only do this once my subscription expires?

Regular

I've got a 12 month subscription to Spotify Premium which expires Dec 2020, but I'd like to upgrade this to Spotify Duo. Is it possible to do this? Can I pay the excess (£3.00) monthly or can I only ...

SimulationHaze

Visitor

17801 Views

10 replies

0 likes

  • 17801 Views
  • 10 replies
  • 0 likes

Can't I pay annually?

Just finished my free trial off and made my first monthly payment by credit card. I prefer to pay annually but can't find that option anywhere on the website. I'm doing all of this on a computer, (not a mobile device)Where is that option??

Visitor

Just finished my free trial off and made my first monthly payment by credit card. I prefer to pay annually but can't find that option anywhere on the website. I'm doing all of this on a computer, (no...

Maxim

Spotify Star

590 Views

3 replies

1 likes

  • 590 Views
  • 3 replies
  • 1 likes

Premium Duo Address Error

Please Help. I am not getting lucky to activate the 2nd subscription , we are in the same country and address . Thank you Edgard

Newbie

Please Help.   I am not getting lucky to activate the 2nd subscription , we are in the same country and address .   Thank you   Edgard

Billy-J

Spotify Star

339 Views

2 replies

0 likes

  • 339 Views
  • 2 replies
  • 0 likes

Solved!! Free plan option not showing up

I dont know why but after i used my 1 month free premium trial on spotify, there is no option to cancel premium or go to the free plan.

Casual Listener

I dont know why but after i used my 1 month free premium trial on spotify, there is no option to cancel premium or go to the free plan.

Maxim

Spotify Star

1656 Views

3 replies

0 likes

  • 1656 Views
  • 3 replies
  • 0 likes

Superuser Contribution cant pay premium account

PlanFree/PremiumCountryArgentinaMy Question or IssueSpotify denied my payment : triying to pay with visa card in Argentina:´´Se produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba con otro método de pago. Visita nuestra página...

Casual Listener

Plan Free/Premium Country Argentina My Question or Issue Spotify denied my payment : triying to pay with visa card in Argentina: ´´Se produjo un error con el pago. Inténtalo de nuevo, usa otra ...

Elena

Moderator

1077 Views

9 replies

0 likes

  • 1077 Views
  • 9 replies
  • 0 likes

Scam mail about subcription

Hello, i got a duo plan together with my mother. And she got mail thats it been cancelled but i did nothing. So i don’t know what to think. And im confused since i did not cancel it.this is a photo of the mail (sorry the mail is in dutch) is this mai...

Casual Listener

Hello, i got a duo plan together with my mother. And she got mail thats it been cancelled but i did nothing. So i don’t know what to think. And im confused since i did not cancel it.this is a photo o...

Billy-J

Spotify Star

585 Views

1 replies

0 likes

  • 585 Views
  • 1 replies
  • 0 likes

Changing from Premium individual plan to family premium plan. I was invited by my spouse but

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do I switch between plans without losing my content?

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How do ...

ThisCommunitySucks

Community Legend

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Spotify Premium

I cannot buy Spotify premium as ,whenever I try to purchase it through the website (not the app), it says I am not eligible for the free trial. However, I cannot find any option where I can buy premium without the free trial. Help would be appreciate...

Visitor

I cannot buy Spotify premium as ,whenever I try to purchase it through the website (not the app), it says I am not eligible for the free trial. However, I cannot find any option where I can buy premi...

Anyk17

Spotify Star

1590 Views

1 replies

0 likes

  • 1590 Views
  • 1 replies
  • 0 likes

reembolso

eu paguei por um plano premium e acabei esquecendo de cancelar e foi cobrado a taxa e queria meu reembolso, não utilizei o spotify premium desde que foi cobrado na minha conta então tenho o direito do meu dinheiro de volta.

Visitor

eu paguei por um plano premium e acabei esquecendo de cancelar e foi cobrado a taxa e queria meu reembolso, não utilizei o spotify premium desde que foi cobrado na minha conta então tenho o direito d...

ThisCommunitySucks

Community Legend

1760 Views

3 replies

1 likes

  • 1760 Views
  • 3 replies
  • 1 likes

Superuser Contribution Planes premium

Aún existen planes premium para universitarios??

Newbie

Aún existen planes premium para universitarios??

MihailY

Moderator

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

How can I purchase an audiobook with spotify premium plan?

i cannot seem to be ale to buy a book that i have started listening to. I dont want to buy top up hours, since i may want to listen to this book again. I have already used my 15 hours for the billing cycle and would like to be able to finish my book....

Visitor

i cannot seem to be ale to buy a book that i have started listening to. I dont want to buy top up hours, since i may want to listen to this book again. I have already used my 15 hours for the billing...

Maxim

Spotify Star

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes

Cant add another person to Premium Duo

Hello, i had premium duo with my mom but she cant pay anymore so it got cancelled.Than i got premium duo in another country but i couldnt add her so i waited till it got cancelled and than got it again.Now i got the premium duo and it says that i can...

Visitor

Hello, i had premium duo with my mom but she cant pay anymore so it got cancelled. Than i got premium duo in another country but i couldnt add her so i waited till it got cancelled and than got it a...

Maxim

Spotify Star

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Solved!! Premium duo payment but still not premium

PlanPremium DuoCountryPortugalDeviceOppo A53sOperating SystemAndroid 12 I'm a premium duo user for a little while but today I've got an error message saying that I'm no longer a premium user on the Spotify app because of a failed payment.So I added m...

Casual Listener

Plan Premium Duo Country Portugal Device Oppo A53s Operating System Android 12   I'm a premium duo user for a little while but today I've got an error message saying that I'm no longer ...

DeMuLiTiOn

Casual Listener

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Solved!! Ошибка: Sorry, you are not eligible for that plan. Here are some other ways to get Premium.

CountryБеларусь My Question or IssueЯ пытаюсь возобновить студенческую подписку. Верификацию прошёл на студента, но выбрать сам тариф у меня не получается. VPN не пользуюсь. Страна указана верно в настройках аккаунта. В чём может быть причина?

Casual Listener

Country Беларусь   My Question or Issue Я пытаюсь возобновить студенческую подписку. Верификацию прошёл на студента, но выбрать сам тариф у меня не получается. VPN не пользуюсь. Страна указа...

1639 Views

0 replies

0 likes

  • 1639 Views
  • 0 replies
  • 0 likes