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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 13847 Views
  • 27 replies
  • 2 likes
  • 13847 Views
  • 27 replies
  • 2 likes

Solved!! I'm not able to access to Premium Family / Quebec

My Question or IssueWhatever which kind of plan i select, i have this message : «Sorry, you are not eligible for that plan. Here are some other ways to get Premium.»I saw the exclusion of Quebec for the trial, but I just want to pay listen music...So...

  • Casual Listener
  • My Question or Issue Whatever which kind of plan i select, i have this message : «Sorry, you are not eligible for that plan. Here are some other ways to get Premium.» I saw the exclusion of Quebec ...
  • Blitz9296
  • Casual Listener
  • 311 Views
  • 2 replies
  • 0 likes
  • 311 Views
  • 2 replies
  • 0 likes

how to change bank account

im using my premium account on my phone and i want to change the bank account where they crediting my account. is it possible? thank you.

  • Newbie
  • im using my premium account on my phone and i want to change the bank account where they crediting my account. is it possible? thank you.
  • iioanavancea
  • Visitor
  • 8051 Views
  • 2 replies
  • 0 likes
  • 8051 Views
  • 2 replies
  • 0 likes

Superuser Contribution Duo address verification BUGGY

I have just signed up to Duo and verified my address, then invited my partner. My parter has followed the invite URL and entered the exact same address as me but it says our addresses do not match. So pathetic! Does Spotify even care about usability?

  • Casual Listener
  • I have just signed up to Duo and verified my address, then invited my partner. My parter has followed the invite URL and entered the exact same address as me but it says our addresses do not match. ...
  • charlestornros
  • Casual Listener
  • 976 Views
  • 4 replies
  • 0 likes
  • 976 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution not able to use UPI for payment for premium

PlanFree rn but gonna upgrade laterCountryIndiaDeviceHP EliteDesk 800 G2 SFFOperating SystemWindows 10 My Question or IssueWhen I try to make a payment to spotify for the Premium Duo subscription, and select the UPI payment method, it is redirecting ...

  • Newbie
  • Plan Free rn but gonna upgrade later Country India Device HP EliteDesk 800 G2 SFF Operating System Windows 10   My Question or Issue When I try to make a payment to spotify for the Pre...
  • Arydestroyer
  • Visitor
  • 3648 Views
  • 5 replies
  • 0 likes
  • 3648 Views
  • 5 replies
  • 0 likes

Me cobraron mi suscripción y dice que no pague y me mando a Free

PlanFree/PremiumCountryCiudad de México Device(iPhone 13)Operating System(iOS 10) My Question or IssueThey charged me for my subscription and it says that due to non-payment I went from premium to free.Me cobraron mi suscripción y dice que por falta ...

  • Visitor
  • Plan Free/Premium Country Ciudad de México  Device (iPhone 13) Operating System (iOS 10)   My Question or Issue They charged me for my subscription and it says that due to non-pay...
  • Luan
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Plano premium

PlanoPremiumPaís Brasil Dispositivo(iPhone 11)sistema operacional(iOS 16.3.1, Windows 11) Minha dúvida ou problemaHoje pela manhã foi realizada a cobrança do meu plano premium e o momento não foi liberada suas funcionalidades até.

  • Casual Listener
  • Plano Premium País Brasil   Dispositivo (iPhone 11) sistema operacional (iOS 16.3.1, Windows 11)   Minha dúvida ou problema Hoje pela manhã foi realizada a cobrança do meu plano p...
  • Bittencourt
  • Spotify Star
  • 915 Views
  • 3 replies
  • 0 likes
  • 915 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to Access Hulu with Premium Student

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I am trying to log into my Hulu account (which I previously had through my Student Spo...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, ...
  • Joan
  • Moderator
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid a subscription but it isn't showing up as paid (it did take mymoney)

Hey, i paid for a monthly subscription w paypal but then it said there was an error but it did take my money, what do i do?? HELP.

  • Visitor
  • Hey, i paid for a monthly subscription w paypal but then it said there was an error but it did take my money, what do i do?? HELP.
  • Alex
  • Spotify Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution My subscription was declined after a month

PlanPremiumCountryRussiaDevicePC, Iphone 13Operating SystemWindows 11, ios 16.11 My Question or IssueMy friend who lives in turkey bough me for 3 months (14.02.2023), but after febrary 24 my account was transfered to free subscription. Money was not ...

  • Newbie
  • Plan Premium Country Russia Device PC, Iphone 13 Operating System Windows 11, ios 16.11   My Question or Issue My friend who lives in turkey bough me for 3 months (14.02.2023), bu...
  • Alex
  • Spotify Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 206 Views
  • 1 replies
  • 0 likes

Abbuchungsdatum Ändern

PlanPremiumCountry GermanyDeviceiPhone 8Operating SystemiOS 10 Hallo,ich möchte das Datum meines Abbos ändern. Wie ist da möglich ohne das ich alles kündigen muss? Hätte es gerne auf jeden 1 im Monat umgestellt haben.

  • Casual Listener
  • Plan Premium Country  Germany Device iPhone 8 Operating System iOS 10   Hallo, ich möchte das Datum meines Abbos ändern. Wie ist da möglich ohne das ich alles kündigen muss? Hätte...
  • Maxim
  • Spotify Star
  • 9879 Views
  • 3 replies
  • 1 likes
  • 9879 Views
  • 3 replies
  • 1 likes

Superuser Contribution How to get refund for false information

Payed payment and account profile still haven’t changed still says free and I paid for premium

  • Visitor
  • Payed payment and account profile still haven’t changed still says free and I paid for premium
  • Vasil
  • Moderator
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Switching from personal account to family account

I am currently having a premium personal account expiring next year January. I would like to change this plan to family account so that I can add my family. I would like to know if I can get any discounts on switching or should I pause this personal ...

  • Visitor
  • I am currently having a premium personal account expiring next year January. I would like to change this plan to family account so that I can add my family. I would like to know if I can get any disc...
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Puedo pedir la devolución de mi dinero cobrado el día de hoy?

Tengo problemas económicos y quería dejar Spotify por un tiempo pero me cobro antes de poder sacar la cuenta, puedo pedir la devolución del dinero?

  • Visitor
  • Tengo problemas económicos y quería dejar Spotify por un tiempo pero me cobro antes de poder sacar la cuenta, puedo pedir la devolución del dinero?
  • Vasil
  • Moderator
  • 230 Views
  • 2 replies
  • 0 likes
  • 230 Views
  • 2 replies
  • 0 likes

Superuser Contribution Dlaczego bo ukończeniu wersji Premium liczba godzin w playliście maleje

Zawsze gdy kończę miesiąc premium i nie mam zamiaru na razie kupować kolejnego planu liczba godzin w mojej playliście zmniejsza się praktycznie dwukrotnie. Podczas premium miałam około 53h a aktualnie jest to 28h

  • Casual Listener
  • Zawsze gdy kończę miesiąc premium i nie mam zamiaru na razie kupować kolejnego planu liczba godzin w mojej playliście zmniejsza się praktycznie dwukrotnie. Podczas premium miałam około 53h a aktualni...
  • Hanusia
  • Casual Listener
  • 276 Views
  • 2 replies
  • 0 likes
  • 276 Views
  • 2 replies
  • 0 likes

Premium plan

PlanFree/PremiumCountryCanasaDeviceIphone 12Operating SystemiOS 10 My Question or Issuehello, i am trying to switch from free to a premium plan, but it keeps on saying i am not eligible. I know the 2 month free i won’t be eligible since i am in Quebe...

  • Newbie
  • Plan Free/Premium Country Canasa Device Iphone 12 Operating System iOS 10   My Question or Issue hello, i am trying to switch from free to a premium plan, but it keeps on saying i am n...
  • Maxim
  • Spotify Star
  • 1167 Views
  • 3 replies
  • 0 likes
  • 1167 Views
  • 3 replies
  • 0 likes

Superuser Contribution Error elección de plan cuenta premium

PlanGratis/PremiumPaísEspaña Sistema operativoAndroid Cambié a cuenta premium familiar por error teniendo la premium individual. Deseo renovar a la individual y solicitar la devolución del importe de la premium familiar

  • Visitor
  •   Plan Gratis/Premium País España  Sistema operativo Android   Cambié a cuenta premium familiar por error teniendo la premium individual. Deseo renovar a la individual y solici...
  • Alex
  • Spotify Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Depois que troco de plano para o universitário, preciso pagar novamente.

Já paguei três meses do plano premium e consegui trocar pelo plano universitário. Essa diferença de valor é devolvida? Preciso pagar o valor cheio novamente?

  • Visitor
  • Já paguei três meses do plano premium e consegui trocar pelo plano universitário. Essa diferença de valor é devolvida? Preciso pagar o valor cheio novamente?
  • Kiril
  • Moderator
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution So, uhm I tried redeeming my Spotify 3-month premium from Microsoft reward

but it wont let me i did all the address and stuff and it says error try again to contact support and I made sure it was the right website and all

  • Visitor
  • but it wont let me i did all the address and stuff and it says error try again to contact support and I made sure it was the right website and all
  • Maxim
  • Spotify Star
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes