Upgrade a 12 month subscription to Duo

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Upgrade a 12 month subscription to Duo

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I've got a 12 month subscription to Spotify Premium which expires Dec 2020, but I'd like to upgrade this to Spotify Duo. Is it possible to do this? Can I pay the excess (£3.00) monthly or can I only do this once my subscription expires?

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Re: Upgrade a 12 month subscription to Duo

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Hey there @JGT2020,

 

Thanks for your reply! We're happy the upgrade to Duo worked 🙂

 

If both of you are unable to listen music simultaneously, this indicates that you're both probably logged in to the same account. 
 

We suggest that you both log out on your devices and then back in with your personal accounts. That should do the trick. 

 

If you or your wife forgot your login details, you should check out this page.

 

Hope this helps. Let us know how you get on.

PeterModerator
 
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Re: Upgrade a 12 month subscription to Duo

Moderator
Moderator

Hey there @JGT2020,

 

Thanks for reaching out to us and welcome to the Community 🙂

 

Don't worry! You don't need to wait for your Premium time to expire. You can head here and upgrade to Premium Duo right away and the amount you already paid will be automatically converted to your new plan.

 

Just bear in mind that your next billing date will be brought forward because of the price difference between the two subscriptions. - you can check the exact date on your account page here.

 

For full information on Premium Duo, we suggest checking out this support article.

 

Hope you'll find this helpful. If you have further questions, you know where to find us.

XeniaModerator
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"Where words fail, music speaks." - Hans Christian Andersen
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Re: Upgrade a 12 month subscription to Duo

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Thanks Xenia - I switched over to the Duo account but it is only going to start in November once my 12-month Premium subscription has finished. So it doesn't look like it's able to use the money I've already paid for Premium against Duo. Do you think this is correct or have I done something wrong?

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Re: Upgrade a 12 month subscription to Duo

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Moderator

Hey @JGT2020,

 

Thanks for keeping us in the loop.

 

That's odd. Can you check your subscription status following the instructions here?

 

If your plan hasn't changed to Duo, it's possible the payment details you entered couldn't be processed successfully. Did you get a confirmation at the end of the checkout that your purchase was completed?

 

Keep us posted! We'll be right here if you need more help with this.

XeniaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Where words fail, music speaks." - Hans Christian Andersen
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Re: Upgrade a 12 month subscription to Duo

Casual Listener

Hey Xenia - yes everything has gone through okay, it's saying my plan is now Premium Duo and my wife has been able to set herself up as the second user for Duo - but we're only able to listen to music on one device. Thanks!

Highlighted
Solution!

Re: Upgrade a 12 month subscription to Duo

Moderator
Moderator

Hey there @JGT2020,

 

Thanks for your reply! We're happy the upgrade to Duo worked 🙂

 

If both of you are unable to listen music simultaneously, this indicates that you're both probably logged in to the same account. 
 

We suggest that you both log out on your devices and then back in with your personal accounts. That should do the trick. 

 

If you or your wife forgot your login details, you should check out this page.

 

Hope this helps. Let us know how you get on.

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

View solution in original post

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Re: Upgrade a 12 month subscription to Duo

Casual Listener

Thanks Peter - she was indeed on my account; now working perfectly! Thanks for your help.

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