Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 174080 Views
- 114 replies
- 12 likes
- 174080 Views
- 114 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 19369 Views
- 27 replies
- 4 likes
- 19369 Views
- 27 replies
- 4 likes
Solved!! I want to change my subscription from family to duo
Hi I am trying to change my subscription from Premium family to premium Duo. but in my account setting where I ca select change subscription I can only chose for student or free, Duo is not an option can someone help me? regards
- Hi I am trying to change my subscription from Premium family to premium Duo. but in my account setting where I ca select change subscription I can only chose for student or free, Duo is not an option...
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- Spotify Star
- 524 Views
- 1 replies
- 0 likes
- 524 Views
- 1 replies
- 0 likes
Superuser Contribution [All Platforms] Change from Duo back to Single member premium
I recently signed up for a duo plan (changed my plan from a Premium to a Duo), and then realized I didn't need it right now. But when I go to my "account" page, it will not allow me to change my plan back to a regular premium plan. It gives me the fo...
- I recently signed up for a duo plan (changed my plan from a Premium to a Duo), and then realized I didn't need it right now. But when I go to my "account" page, it will not allow...
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- Spotify Legend
- 3438 Views
- 3 replies
- 0 likes
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All Platforms
- 3438 Views
- 3 replies
- 0 likes
Spotify in my Phone keep showing that "Your last payment didn't work"
PlanPremiumCountryThailandDeviceVivo Y02Operating SystemFuntouch OS 12 My Question or IssueI've got my Premium Family Plan with another users already and I'm currently fine on other devices as PC or Spotify Browser. However, whenever I login into my ...
- Plan Premium Country Thailand Device Vivo Y02 Operating System Funtouch OS 12 My Question or Issue I've got my Premium Family Plan with another users already and I'm ...
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- Spotify Star
- 351 Views
- 1 replies
- 1 likes
- 351 Views
- 1 replies
- 1 likes
Superuser Contribution changing country and payment method
hello!i have recently moved to Israel from Australia, and my spotify account is set to australia with my Oz credit card. today, i have been trying to change my country/payment method to my israeli details, though the website doesnt let me change my c...
- hello! i have recently moved to Israel from Australia, and my spotify account is set to australia with my Oz credit card. today, i have been trying to change my country/payment method to my...
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- Spotify Legend
- 1282 Views
- 14 replies
- 3 likes
- 1282 Views
- 14 replies
- 3 likes
Can’t buy individual premium
I’ve been trying for days to get the individual plan but when I put my payment details it says “Your pay method or country don’t match.” I tried everything! I even made another Spotify account and tried using different cards but nothing happened. Ple...
- I’ve been trying for days to get the individual plan but when I put my payment details it says “Your pay method or country don’t match.” I tried everything! I even made another Spotify account and tr...
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- Spotify Star
- 177 Views
- 1 replies
- 0 likes
- 177 Views
- 1 replies
- 0 likes
two computers same home
I have two computers at home. I want to listen to music on both, one at a time, no need to transport the main one to another room (just one paid account). Help? julianort@gmail.com, user 21j6cl5ra2kskkssq5jngyooq user
- I have two computers at home. I want to listen to music on both, one at a time, no need to transport the main one to another room (just one paid account). Help? julianort@gmail.com, user 21j6cl5ra2...
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- Spotify Star
- 184 Views
- 1 replies
- 0 likes
- 184 Views
- 1 replies
- 0 likes
Superuser Contribution Promocion por 3 meses gratis premiun y nunca funciono. Siguenn las publicidades, quiero la baja
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Moderator
- 285 Views
- 1 replies
- 0 likes
- 285 Views
- 1 replies
- 0 likes
Sales tax incorrect for location in county
I have a premium subscription and pay 9.99 plus sales tax. However, Spotify applies the sales tax for a town in my ZIP code at 7.13%. I do not live in the town, but in unicorporated El Paso County in Colorado, USA. The sales tax there is 5.13%. How c...
- I have a premium subscription and pay 9.99 plus sales tax. However, Spotify applies the sales tax for a town in my ZIP code at 7.13%. I do not live in the town, but in unicorporated El Paso County in...
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- Casual Listener
- 2377 Views
- 5 replies
- 1 likes
- 2377 Views
- 5 replies
- 1 likes
Solved!! Geschenkkarte Spotify
PlanFree/PremiumCountry deutschland DeviceSamsung galaxy s22 ultraOperating SystemAndroid 13My Question or IssueIch habe Spotify über playstore runtergeladen und habe eine Spotify gesschenkkarte als geschenk bekommen. Als Zahlungsmethode wurde goggle...
- Plan Free/Premium Country deutschland Device Samsung galaxy s22 ultra Operating System Android 13 My Question or Issue Ich habe Spotify über playstore runtergeladen und habe eine Spot...
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- Spotify Star
- 271 Views
- 3 replies
- 0 likes
- 271 Views
- 3 replies
- 0 likes
Superuser Contribution PAYMENT FOR PREMIUM
I TRIED USING SPOTIFY PREMIUM FREE TRIAL. YESTERDAY THE TIME FINISHED AND I GOT A DISCOUNT FROM MY CARD OF 4USD, I CANCELLED THE PREMIUM PLAN INSTANTLY AND NOW IM HAVING FREE SPOTIFY. THE MONTH THEY SAID THAT WAS GOING TO RUN AFTER I CANCELLED EVEN T...
- I TRIED USING SPOTIFY PREMIUM FREE TRIAL. YESTERDAY THE TIME FINISHED AND I GOT A DISCOUNT FROM MY CARD OF 4USD, I CANCELLED THE PREMIUM PLAN INSTANTLY AND NOW IM HAVING FREE SPOTIFY. THE MONTH THEY ...
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- Moderator
- 248 Views
- 1 replies
- 0 likes
- 248 Views
- 1 replies
- 0 likes
Superuser Contribution Cancel subscription
I am a one time user how would i cancel the subscription
- I am a one time user how would i cancel the subscription
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- Moderator
- 274 Views
- 1 replies
- 0 likes
- 274 Views
- 1 replies
- 0 likes
Can’t add someone to duos
PlanPremium DuosFree/PremiumCountry - UK Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 8 & 10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I tried to add a duo’s account whilst on holiday in Italy but...
- Plan Premium Duos Free/Premium Country - UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 8 & 10 Operating System (iOS 10, Android Oreo, Windows 10,e...
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- Spotify Star
- 2017 Views
- 5 replies
- 1 likes
- 2017 Views
- 5 replies
- 1 likes
Superuser Contribution How do I tell how much longer I have until I can join another duo plan? 1 year lockout
PlanFree/PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was on a duo plan with my wife for years. Then my in-laws started a family subscription s...
- Plan Free/Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I was on a...
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- Moderator
- 273 Views
- 1 replies
- 0 likes
- 273 Views
- 1 replies
- 0 likes
Superuser Contribution I paid for Spotify Even tho i have 3 month free premium.
I didnt Get any e-post about the trail ending so I checked and there was money that was taken from my Spotify before I could end my three month trial. How can I get my money back
- I didnt Get any e-post about the trail ending so I checked and there was money that was taken from my Spotify before I could end my three month trial. How can I get my money back
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- Moderator
- 213 Views
- 1 replies
- 0 likes
- 213 Views
- 1 replies
- 0 likes
Superuser Contribution I can't turn on the shuffle function in the playlist
Good day! I can't turn on the shuffle function in the playlist. It says that this is a premium function. I have a premium subscription and the automatic playback of such content is disabled in the settings. When shuffling does manage to be turned on,...
- Good day! I can't turn on the shuffle function in the playlist. It says that this is a premium function. I have a premium subscription and the automatic playback of such content is disabled in the se...
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- Moderator
- 193 Views
- 1 replies
- 0 likes
- 193 Views
- 1 replies
- 0 likes
I change my subscription to the Duo plan but my wife can't join. Why?
I change my subscription to the Duo plan but my wife can't join. Why? We live in the same apartment, we enter the same address.
- I change my subscription to the Duo plan but my wife can't join. Why? We live in the same apartment, we enter the same address.
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- Spotify Star
- 165 Views
- 1 replies
- 0 likes
- 165 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Denied updating payment type on a new valid debit card
I recently got a new debit card, and I tried a few times to input the new card's details for my student plan subscription as the new payment type. I'm not sure what to do. The new debit card is active and I have used it already for other purchases.
- I recently got a new debit card, and I tried a few times to input the new card's details for my student plan subscription as the new payment type. I'm not sure what to do. The new debit card is activ...
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- Not applicable
- 491 Views
- 2 replies
- 1 likes
- 491 Views
- 2 replies
- 1 likes
Superuser Contribution Spotify iPhone app is not recognizing my premium
I purchaed spotify premium two days ago (17th July 2023), the payment went through in my bank but the mobile app doesn’t seem to recognize it. I’m not able ti change the quality of songs but I still have access to playlists and I can skip songs as mu...
- I purchaed spotify premium two days ago (17th July 2023), the payment went through in my bank but the mobile app doesn’t seem to recognize it. I’m not able ti change the quality of songs but I still ...
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- Moderator
- 228 Views
- 3 replies
- 0 likes
- 228 Views
- 3 replies
- 0 likes
Superuser Contribution Why cant i play my downloaded songs offline when im a plan member?
Hello, i purchase a subscription on Premium duo and gave the plan member to someone else. We can play downloaded songs offline like normal but then suddenly the Plan member person could'nt play any downloaded songs offline. can anyone help me? please...
- Hello, i purchase a subscription on Premium duo and gave the plan member to someone else. We can play downloaded songs offline like normal but then suddenly the Plan member person could'nt play any d...
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- Moderator
- 874 Views
- 5 replies
- 0 likes
- 874 Views
- 5 replies
- 0 likes
Superuser Contribution Tava de 7,00 no cartão cobrada duas vezes
O cartão falhou, e coloquei um novo, que foi validado segunda com a taxa de 7,00, hoje apresentou falha novamente no cartão, alterei, e nova taxa foi cobrada de 7,00, mas a outra não estornou.
- O cartão falhou, e coloquei um novo, que foi validado segunda com a taxa de 7,00, hoje apresentou falha novamente no cartão, alterei, e nova taxa foi cobrada de 7,00, mas a outra não estornou.
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- Moderator
- 162 Views
- 1 replies
- 0 likes
- 162 Views
- 1 replies
- 0 likes