Changed from individual to duo. Took my card information but will not change over

[Sonja10]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Alex]

Hi there @Sonja10,

Thanks for your post.

Sometimes it might take a few hours for a subscription change to take place. 

You can check the current status of your subscription on your Account Page. Make sure that you've activated the Duo subscription on the correct account by doublechecking your email and username.

Let us know if you still need help with this.