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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5981 Views
  • 23 replies
  • 2 likes
  • 5981 Views
  • 23 replies
  • 2 likes

Superuser Contribution Estou com problema foi lançado duas mensalidades dentro da minha fatura de agosto. Fiz a mudança par

Estou com problema foi lançado duas mensalidades dentro da minha fatura de agosto. Fiz a mudança para plano família e aí vieram dois lançamentos plano dua e plano família

  • Visitor
  • Estou com problema foi lançado duas mensalidades dentro da minha fatura de agosto. Fiz a mudança para plano família e aí vieram dois lançamentos plano dua e plano família 
  • MihailY
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Account not upgraded to premium

I bought premium plan for the first time. However, its been a day and my plan hasn't been upgraded. I tried logging out and then logging back in on my laptop but its still not working.

  • Visitor
  • I bought premium plan for the first time. However, its been a day and my plan hasn't been upgraded. I tried logging out and then logging back in on my laptop but its still not working.    
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Solved!! Premium Duo Question

It's just me and my 9 year old son at my house. Can I sign up for a Duo account to give him his own account? If so, can someone walk me through how I do that? When I try to create an account for him it says that he does not meet the age requirements....

  • Casual Listener
  • It's just me and my 9 year old son at my house. Can I sign up for a Duo account to give him his own account? If so, can someone walk me through how I do that? When I try to create an account for him ...
  • -p0f9m_wqo6jb
  • Casual Listener
  • 293 Views
  • 6 replies
  • 0 likes
  • 293 Views
  • 6 replies
  • 0 likes

Solved!! Change Premium family in Premium duo

PlanPremiumCountryNetherlandsDevice(iPhone 10X, Macbook Pro 2021)Operating SystemWindows My Question or IssueI want to change my Premium family account into Premium Duo since it’s just me and my daughter. But Premium duo is missing from the duels of ...

  • Newbie
  •   Plan Premium Country Netherlands Device (iPhone 10X, Macbook Pro 2021) Operating System Windows   My Question or Issue I want to change my Premium family account into Premium D...
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Premium: doesn't change the country

PlanPremium StudentCountry Used to be Ukraine, now Germany DeviceOneplus nord 2Operating SystemAndroid My Question or IssueSo, I have premium student and I moved from Ukraine to Germany due to war a some time ago (I am still a student in Ukraine, stu...

  • Casual Listener
  • Plan Premium Student Country  Used to be Ukraine, now Germany   Device Oneplus nord 2 Operating System Android   My Question or Issue So, I have premium student and I moved ...
  • Maxim
  • Spotify Star
  • 145 Views
  • 3 replies
  • 0 likes
  • 145 Views
  • 3 replies
  • 0 likes

Solved!! Changing membership level

5 months ago I changed my membership from Premium to Family. I want to revert back to Premium but all I can find is ‘deleting’ my account. How do I revert back without having to first delete my account?Thanks, Chris

  • Casual Listener
  • 5 months ago I changed my membership from Premium to Family. I want to revert back to Premium but all I can find is ‘deleting’ my account. How do I revert back without having to first delete my accou...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

App won’t update from free to premium

My credit card expired so it downgraded me to free…I corrected the card and returned to premium, but my app won’t update..,help

  • Newbie
  • My credit card expired so it downgraded me to free…I corrected the card and returned to premium, but my app won’t update..,help 
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

premium duo

i been paying the premium duo for a few months and next month payment going up and Just realise my partner she still get everything like a free spotify . i call that a rip off lolll

  • Visitor
  • i been paying the premium duo for a few months and next month payment going up and Just realise my partner she still get everything like a free spotify . i call that a rip off lolll
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

linking my spotify premium to my iphone

How do I link my spotify premium that works good on my tablet, to my iphone?

  • Visitor
  • How do I link my spotify premium that works good on my tablet, to my iphone? 
  • Maxim
  • Spotify Star
  • 569 Views
  • 1 replies
  • 0 likes
  • 569 Views
  • 1 replies
  • 0 likes

60€ gift card but never managed to use it cuz it doesn't have a code

hello! for christmas i got gifted a 60€ gift card but i haven't managed to use it ever since. I looked up the problem on the specific article on spotify assistance and it says that the code should be scratched off the coupon but there isn't any code ...

  • Casual Listener
  • hello! for christmas i got gifted a 60€ gift card but i haven't managed to use it ever since. I looked up the problem on the specific article on spotify assistance and it says that the code should be...
  • Maxim
  • Spotify Star
  • 219 Views
  • 5 replies
  • 0 likes
  • 219 Views
  • 5 replies
  • 0 likes

Superuser Contribution I have a student plan but it also charges me an individual plan

I have the student plan, since the previous month Spotify charges me $2.99 ​​for that plan and immediately after it charges me again for an individual account $5.99 that I don't have, I just use my bank details for my current student plan account. I ...

  • Casual Listener
  • I have the student plan, since the previous month Spotify charges me $2.99 ​​for that plan and immediately after it charges me again for an individual account $5.99 that I don't have, I just use my b...
  • Matifran
  • Casual Listener
  • 128 Views
  • 2 replies
  • 0 likes
  • 128 Views
  • 2 replies
  • 0 likes

Is premium individual and student premium is same

None of the below information is required. However, the more you provide the easier it will be for us to try and help.Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pr...
  • Maxim
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't accept invitation to join Duo - "Your addresses don't match"

PlanDuoCountryItalyDeviceSamsung Galaxy /Windows PCOperating SystemWindows 11 My Question or IssueHello, I am getting the error message "you must reside at the same address", which we actually do, when trying to accept the invitation from my wife to ...

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  • Casual Listener
  •   Plan Duo Country Italy Device Samsung Galaxy /Windows PC Operating System Windows 11   My Question or Issue Hello, I am getting the error message "you must reside at the same a...
  • Eni
  • Moderator
  • 188 Views
  • 3 replies
  • 0 likes
  • 188 Views
  • 3 replies
  • 0 likes

Cant add my daughter on Duo

Hi, I just started Duo for me and my daughter, but when she accepts the invite and enters the same address as me, Spotify reply's by saying we are not on the same address? Apps are up to date, I've tried a family members address as well to see if tha...

  • Visitor
  • Hi, I just started Duo for me and my daughter, but when she accepts the invite and enters the same address as me, Spotify reply's by saying we are not on the same address? Apps are up to date, I've t...
  • Maxim
  • Spotify Star
  • 182 Views
  • 3 replies
  • 0 likes
  • 182 Views
  • 3 replies
  • 0 likes

can not purchase premium anymore

After changing my region from Germany to Thailand it is litteraly impossible for me to buy premium. No Thailand giftcard found online or anywhere in stores. Why is there no warning that you cant use your PayPal anymore when changing regions? How does...

  • Newbie
  • After changing my region from Germany to Thailand it is litteraly impossible for me to buy premium. No Thailand giftcard found online or anywhere in stores.   Why is there no warning that yo...
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Tying to change payment method and country

I am trying to change both my payment method and country. I am trying to follow the workflow describe in the support docs, but it does not work. Here's what I'm doing:Sign in to accountGo to payment; updateFill in credit card informationGet error tha...

  • Casual Listener
  • I am trying to change both my payment method and country. I am trying to follow the workflow describe in the support docs, but it does not work. Here's what I'm doing: Sign in to account Go to ...
  • Maxim
  • Spotify Star
  • 199 Views
  • 3 replies
  • 1 likes
  • 199 Views
  • 3 replies
  • 1 likes

Starting grad school and says I’m not eligible for premium student

I’m starting grad school and I wanted to change my subscription to premium student but it says I’m not eligible to even verify I’m a student. Is this because I had premium student in undergrad?

  • Visitor
  • I’m starting grad school and I wanted to change my subscription to premium student but it says I’m not eligible to even verify I’m a student. Is this because I had premium student in undergrad?
  • Maxim
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Cannot connect to duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes