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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5308 Views
  • 23 replies
  • 2 likes
  • 5308 Views
  • 23 replies
  • 2 likes

Superuser Contribution CONTRATE EL PLAN INDIVIDUAL, PERO EN LA APP NO APARECE

CONTRATE EL PLAN INDIVIDUAL PERO CUANDO INICIO SESION EN LA APP ME APARECE QUE ESTOY EN MODO GRATIS, NO SE ACTUALIZA O NO SE SI REALMENTE SE CONTRATO EL PLAN

  • Visitor
  • CONTRATE EL PLAN INDIVIDUAL PERO CUANDO INICIO SESION EN LA APP ME APARECE QUE ESTOY EN MODO GRATIS, NO SE ACTUALIZA O NO SE SI REALMENTE SE CONTRATO EL PLAN
  • Alex
  • Spotify Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Plan Duo

Witam, mam obecnie plan duo proszę mi podpowiedzieć jak przejść na plan family żeby dodać więcej osób w moim domu

  • Casual Listener
  • Witam, mam obecnie plan duo proszę mi podpowiedzieć jak przejść na plan family żeby dodać więcej osób w moim domu 🙂  
  • Agnes_Energy5555
  • Casual Listener
  • 324 Views
  • 4 replies
  • 0 likes
  • 324 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify Duo

Hello, I hope someone can help us. My husband and I have the premium plan. It was originally set up by him. We then signed up for and are paying for the Duo. When he invites me, it says I already have an account. Currently my playlist is on his and h...

  • Visitor
  • Hello, I hope someone can help us.  My husband and I have the premium plan. It was originally set up by him. We then signed up for and are paying for the Duo. When he invites me, it says I alrea...
  • Eni
  • Moderator
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Advert despite being a Premium member

Hi, I have been a premium member for a while and my membership is still valid. Unfortunately, I recently started to get adverts. They are advert about new features of the app things like this.I thought there was a setting I could turn off to avoid ge...

  • Regular
  • Hi,   I have been a premium member for a while and my membership is still valid. Unfortunately, I recently started to get adverts. They are advert about new features of the app things like thi...
  • 112 Views
  • 0 replies
  • 0 likes
  • advert
  • 112 Views
  • 0 replies
  • 0 likes

technical log

how to change technichal logPlanFree/PremiumCountryamericuhDevicemotorola or smthnOperating Systemandroid and pc My Question or Issuehow to use technical log

  • Visitor
  • how to change technichal log Plan Free/Premium Country americuh Device motorola or smthn Operating System android and pc   My Question or Issue how to use technical log  
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change day of payment

Hello, could I change my monthly day of payment somewhere, like from the 6th to the 26th every month?

  • Visitor
  • Hello, could I change my monthly day of payment somewhere, like from the 6th to the 26th every month? 
  • Eni
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Por que me cobraron 10 pesos después de querer contratar premium?

Quise contratar premium pero me decía que no era candidata para un mes gratis por lo tanto intente otras 2 veces más pero no me dejaba, no me interesaba el mes gratis, solo quería contratar el premium, y al meterme a mi cuenta bancaria resulta que me...

  • Visitor
  • Quise contratar premium pero me decía que no era candidata para un mes gratis por lo tanto intente otras 2 veces más pero no me dejaba, no me interesaba el mes gratis, solo quería contratar el premiu...
  • Vasil
  • Moderator
  • 1319 Views
  • 1 replies
  • 0 likes
  • 1319 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alterei o plano sem querer

fiz o pagamento da mensalidade pelo app através da minha conta,porém paguei o plano individual,entrei no site e alterei o plano para familiar novamente,porém vai ser feita cobrança do valor integral do plano família daqui a uma semana o que fazer?

  • Newbie
  • fiz o pagamento da mensalidade pelo app através da minha conta,porém paguei o plano individual,entrei no site e alterei o plano para familiar novamente,porém vai ser feita cobrança do valor integral ...
  • Yordan
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Receiving ‘payment not successful’ from Spotify

I’ve already payed this months subscription, and it’s processing in my bank account. Why then, does my Spotify say the payment is unsuccessful and that I’m going to lose my account? I haven’t changed any info

  • Visitor
  • I’ve already payed this months subscription, and it’s processing in my bank account. Why then, does my Spotify say the payment is unsuccessful and that I’m going to lose my account? I haven’t changed...
  • Yordan
  • Moderator
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does the 100 artist block limit go away with premium?

PlanFreeCountry USADeviceiPhone 10Operating SystemIOS My Question or Issue Does the 100 artist block limit go away with premium? Is there suppose to be a limit at all?

  • Casual Listener
  • Plan Free Country  USA Device iPhone 10 Operating System IOS   My Question or Issue  Does the 100 artist block limit go away with premium? Is there suppose to be a limit at a...
  • ParentalControl
  • Composer
  • 942 Views
  • 8 replies
  • 2 likes
  • 942 Views
  • 8 replies
  • 2 likes

Superuser Contribution Had no issue with Spotify payment until I got a different debit card

I’ve had zero issue with the monthly payment while I had my old card but about a month ago I had to get a new debit card do to the old one being compromised. I’ve called my bank and they can’t see any restrictions on my card and I’ve also been trying...

  • Visitor
  • I’ve had zero issue with the monthly payment while I had my old card but about a month ago I had to get a new debit card do to the old one being compromised. I’ve called my bank and they can’t see an...
  • Lyubka
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Currently Premium + Hulu. Want to add partner with Duo. Will I lose Hulu?

I joined up with Premium + Hulu many years ago. I wanted to get Duo so that I can add my partner, but will I lose Hulu?

  • Newbie
  • I joined up with Premium + Hulu many years ago. I wanted to get Duo so that I can add my partner, but will I lose Hulu?
  • Lyubka
  • Moderator
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Öğrenci planını seçemiyorum

Öğrenci planı doğrulamasını yapamıyorum daha önce kullanmışsınız uyarısı alıyorum .

  • Visitor
  • Öğrenci planı doğrulamasını yapamıyorum daha önce kullanmışsınız uyarısı alıyorum .
  • Lyubka
  • Moderator
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment came out twice in 3 days. This has happend for the second month in a row

I check my plan and it's due around the last days of the month. Spotify came out for 15.99 on the 29th like planned but I see on my bank statement another payment for 15.99 from spotify on the 2nd. This happened in June-July (29th and 2nd) and May-Ju...

  • Newbie
  • I check my plan and it's due around the last days of the month. Spotify came out for 15.99 on the 29th like planned but I see on my bank statement another payment for 15.99 from spotify on the 2nd. T...
  • Lyubka
  • Moderator
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment went through but no premium

My Question or IssueMy payment went through but I have no premium access. Can someone help me, thanks :).

  • Visitor
  • My Question or Issue My payment went through but I have no premium access. Can someone help me, thanks :).
  • Joan
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Says that it couldn’t take my payment when i paid for premium on June 23rd

I paid for my premium account June 23rd, i got a email saying they couldn’t pay for my premium account, it took the money out of my account so i’m not sure it’s why it’s wanting me to do it again, and i can’t loose any money right now.

  • Visitor
  • I paid for my premium account June 23rd, i got a email saying they couldn’t pay for my premium account, it took the money out of my account so i’m not sure it’s why it’s wanting me to do it again, an...
  • Yordan
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Solved!! Will my father keep his playlists if we start a Premium Duo plan together?

My father has been using Spotify for free for years now. I already use my own Spotify Premium Individual account and I would like to switch to a Duo plan with him as we live together. Will my father keep his playlists, saved music, follows if I start...

  • Casual Listener
  • My father has been using Spotify for free for years now. I already use my own Spotify Premium Individual account and I would like to switch to a Duo plan with him as we live together. Will my father ...
  • wikibiswiki
  • Casual Listener
  • 594 Views
  • 2 replies
  • 0 likes
  • 594 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Contínuas falhas no método de pagamento

PlanFree/PremiumCountryBrazilDevice(Samsung Galaxy S7/Dell Inspiron 11)Operating System(Android Oreo/Windows 10) My Question or IssueBom, estou há quatro dias tentando voltar a ser assinante Premium após ter tido minha assinatura cancelada em razão d...

pedroprimeiro_1-1583199308629.png
  • Casual Listener
  • Plan Free/Premium Country Brazil Device (Samsung Galaxy S7/Dell Inspiron 11) Operating System (Android Oreo/Windows 10)   My Question or Issue Bom, estou há quatro dias tentando v...
  • natsousasilva
  • Visitor
  • 26396 Views
  • 51 replies
  • 12 likes
  • payment issue
  • 26396 Views
  • 51 replies
  • 12 likes

Superuser Contribution Changed from premium family to duo, got charged an extra month. Charge back?

There wasn't an option to switch from premium to duo on the subscription page, only revert to free. I did that and then switched to duo and was immediately charged an extra month... pretty sleezey ball from spotify. Any way to get a credit for this o...

  • Newbie
  • There wasn't an option to switch from premium to duo on the subscription page, only revert to free. I did that and then switched to duo and was immediately charged an extra month... pretty sleezey ba...
  • Lyubka
  • Moderator
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes