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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5112 Views
  • 23 replies
  • 2 likes
  • 5112 Views
  • 23 replies
  • 2 likes

Superuser Contribution Credit Card transaction description

What does the spotify premium subscription charge appear as on my credit card? There's nothing which appears as Spotify and the only item around the price of the spotify subscription looks dodgy.

  • Casual Listener
  • What does the spotify premium subscription charge appear as on my credit card? There's nothing which appears as Spotify and the only item around the price of the spotify subscription looks dodgy.&nbs...
  • Dian
  • Spotify Legend
  • 26757 Views
  • 13 replies
  • 2 likes
  • 26757 Views
  • 13 replies
  • 2 likes

Superuser Contribution My partner cannot join my Duo plan

My partner is trying to join my Spotify Duo plan. She just moved from Germany to Sweden. We made sure her country is switched to Sweden in her account as well. The error message we get: > Wir konnten nicht bestätigen, dass du mit der Person zusammenw...

  • Newbie
  • My partner is trying to join my Spotify Duo plan. She just moved from Germany to Sweden. We made sure her country is switched to Sweden in her account as well.   The error message we get: &nb...
  • Joan
  • Moderator
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kann ich Musik für meine private Nutzung brennen?

Ich habe eine Playliste erstellt, einen Ordner dafür eingerichtet, aber ich finde keine Möglichkeit die Liste irgendwo abzulegen, zu speichen, sie über ein Brennprogramm aufzurufen und zu brennen. daher interessiert mich Spotify nicht mehr. Ich hatte...

  • Visitor
  • Ich habe eine Playliste erstellt, einen Ordner dafür eingerichtet, aber ich finde keine Möglichkeit die Liste irgendwo abzulegen, zu speichen, sie über ein Brennprogramm aufzurufen und zu brennen. da...
  • Joan
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium cancelled with Vodafone but still showing as active

PlanFree/PremiumCountryUkDeviceHonor x7Operating system android My Question or IssueI'm trying to accept my duo invite but even though my premium has been cancelled with Vodafone (two days ago) it's still showing I have a subscription with them. I've...

  • Visitor
  • Plan Free/Premium Country Uk Device Honor x7 Operating system android   My Question or Issue I'm trying to accept my duo invite but even though my premium has been cancelled with Voda...
  • Joan
  • Moderator
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Remove my self as a member on premium duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AdamDam
  • Spotify Star
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why charged extra after switch from credit to debit card (Turkey)?

I have switched my monthly family account payment method from a credit to a debit card (different banks), in Turkey. Instead of the usual 49.99 tl, 50.91tl has been debited from my new card. I seem to have been charged the extra for a foreign currenc...

  • Casual Listener
  • I have switched my monthly family account payment method from a credit to a debit card (different banks), in Turkey. Instead of the usual 49.99 tl, 50.91tl has been debited from my new card. I seem t...
  • eb9ewu_a-78x
  • Casual Listener
  • 153 Views
  • 2 replies
  • 0 likes
  • 153 Views
  • 2 replies
  • 0 likes

Unable to purchase the 3 month Paypal x Spotify susbcription.

PlanFree > PremiumCountryUKDeviceIphone 12 and Chrome on PCOperating SystemIOS 17 & Win 11 My Question or IssueHello I tried to susbcribe to premium through Paypals 3 month offer and I have verified my card and account yet when I go to pay with paypa...

  • Casual Listener
  •   Plan Free  > Premium Country UK Device Iphone 12 and Chrome on PC Operating System IOS 17 & Win 11   My Question or Issue Hello I tried to susbcribe to premium thro...
  • Maxim
  • Spotify Star
  • 312 Views
  • 5 replies
  • 0 likes
  • 312 Views
  • 5 replies
  • 0 likes

Superuser Contribution Subscribed but it shows I'm not subscribed

I subscribed to duo plans but it's loading for super long to enter my address so I decided to refresh the app after doing that It shows that I'm on free plan and my money is already gone

  • Visitor
  • I subscribed to duo plans but it's loading for super long to enter my address so I decided to refresh the app after doing that It shows that I'm on free plan and my money is already gone
  • AlejaR
  • Moderator
  • 181 Views
  • 3 replies
  • 0 likes
  • 181 Views
  • 3 replies
  • 0 likes

Superuser Contribution el 09-06-23 se hizo el cobro de mi plan premium y ahora me pide pago

Cambie de plan Dua a Family el día 09-06-23 y se hizo el cobro a mi tarjeta, el monto fue debitado. Ayer 14-06-23 recibí notificación de Spotify está haciendo un cobro de 9,60 por plan Premium otra vez, el pago fallo y dice que debo pagar mi plan. No...

  • Visitor
  • Cambie de plan Dua a Family el día 09-06-23 y se hizo el cobro a mi tarjeta, el monto fue debitado. Ayer 14-06-23 recibí notificación de Spotify está haciendo un cobro de 9,60 por plan Premium otra v...
  • Lyubka
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelei minha conta Premium e a cobrança continua em outro cartão...??

Tenho cobrança no meu cartão de crédito e não sou mais Premium, como resolvo essa situação? Desde janeiro cancelei , e continua a cobrança.

  • Visitor
  • Tenho cobrança no meu cartão de crédito e não sou mais Premium, como resolvo essa situação? Desde janeiro cancelei , e continua a cobrança.
  • Lyubka
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution fraud

issue with my tyring to cancel my fathers account that he never sign up for

  • Visitor
  • issue with my tyring to cancel my fathers account that he never sign up for
  • Lyubka
  • Moderator
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't get Spotify Premium with PayPal

PlanFree --> PremiumCountryPhillipinesDeviceLaptopOperating SystemWindows 10 My Question or IssueTrying to subscribe to premium montly trial but I tried again today just now am still getting error and cannot use Paypal to make payment to my Spotify. ...

  • Regular
  • Plan Free --> Premium Country Phillipines Device Laptop Operating System Windows 10   My Question or Issue Trying to subscribe to premium montly trial but  I tried again t...
  • CxbraUK1
  • Casual Listener
  • 16100 Views
  • 13 replies
  • 3 likes
  • paypal
  • 16100 Views
  • 13 replies
  • 3 likes

Superuser Contribution Payment issue

Cannot renew premium mini plan payment option not showing

  • Visitor
  • Cannot renew premium mini plan payment option not showing
  • Eni
  • Moderator
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution DJ plays duo plan owners music, how do I only get my own music with duo?

Getting recommended musicals which I've never listened to on DJ which my partner listens to often. Generally hearing her music in DJ, nothing I listen to.

  • Visitor
  • Getting recommended musicals which I've never listened to on DJ which my partner listens to often. Generally hearing her music in DJ, nothing I listen to.
  • AlejaR
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Over debiting me even though I’m a student

Hello, spotify’s debiting me 9,99 € even though I’m a student and i have confirmed my status, I would like a refund for all the times that spotify has debited me 9,99 € even though I had the student status. Thank you.

  • Visitor
  • Hello, spotify’s debiting me 9,99 € even though I’m a student and i have confirmed my status, I would like a refund for all the times that spotify has debited me 9,99 € even though I had the student...
  • Kiril
  • Moderator
  • 143 Views
  • 2 replies
  • 0 likes
  • 143 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to log into hulu from spotify student plan

Trying to log into a Hulu account that is paid via a Spotify student plan but it will not activate and is asking to purchase a subscription.

  • Visitor
  • Trying to log into a Hulu account that is paid via a Spotify student plan but it will not activate and is asking to purchase a subscription.
  • Eni
  • Moderator
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook log in not working

PlanPremiumCountryCanada DeviceGoogle Pixel 6 proOperating SystemWindows 10 My Question or IssueMy spotify premium account was linked to my facebook account. For the last few days, the facebook log in isn't working. I tried logging in with the email ...

Airmina_0-1686672376904.png
  • Newbie
  • Plan Premium Country Canada   Device Google Pixel 6 pro Operating System Windows 10   My Question or Issue My spotify premium account was linked to my facebook account. For the l...
  • Eni
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

help to subscribe to premium without free week.

When I try to subscribe it tells me that I have already used a free month of service but I would like to resubscribe.

  • Visitor
  • When I try to subscribe it tells me that I have already used a free month of service but I would like to resubscribe.
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Superuser Contribution hola quiero hacerme premium y cuando ingreso mi tarjeta me rechaza el pago

hola quiero hacerme premium y cuando ingreso mi tarjeta me rechaza el pago y me dice que intente con otro metodo de pago, tengo una tarjeta de credito visa que tiene saldo pero no me deja. ¿Tienes que poder hacer compras internacionales con mi tarjet...

  • Visitor
  • hola quiero hacerme premium y cuando ingreso mi tarjeta me rechaza el pago y me dice que intente con otro metodo de pago, tengo una tarjeta de credito visa que tiene saldo pero no me deja. ¿Tienes qu...
  • Eni
  • Moderator
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot update payment details

I am trying to update my payment details, but whenever I click on the "Update payment", it reloads the same page. There is an error here - I have tried on both safari and chrome and cannot update payment details.Spotify is asking me to update since m...

  • Newbie
  • I am trying to update my payment details, but whenever I click on the "Update payment", it reloads the same page. There is an error here - I have tried on both safari and chrome and cannot update pay...
  • Alex
  • Spotify Legend
  • 1476 Views
  • 10 replies
  • 7 likes
  • 1476 Views
  • 10 replies
  • 7 likes