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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1357 Views
  • 19 replies
  • 1 likes
  • 1357 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47288 Views
  • 20 replies
  • 3 likes
  • 47288 Views
  • 20 replies
  • 3 likes

Registering for Premium in Quebec; how do I skip the Trial Period?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 133 Views
  • 2 replies
  • 0 likes
  • 133 Views
  • 2 replies
  • 0 likes

why can't i use on the tv & on my phone without one shutting the other off?

I'm in my studio trying to work. My 8 year old is at home trying to do her chores. When she turns on her playlist on my account on our Roku TV, it stops the music I am playing on my phone and switches to her control. I also don't get to hear music. I...

  • Regular
  • I'm in my studio trying to work. My 8 year old is at home trying to do her chores. When she turns on her playlist on my account on our Roku TV, it stops the music I am playing on my phone and switche...
  • Maxim
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Superuser Contribution HBL Debit Mastercard not working in Pakistan

PlanPremiumCountryPakistanDeviceSamsung Galaxy A52sOperating SystemAndroid 12 My Question or IssueI am trying to get the 3 months free promotional offer by spotify for samsung users. I tried to start my subscription with my HBL debit Mastercard and I...

  • Casual Listener
  • Plan Premium Country Pakistan Device Samsung Galaxy A52s Operating System Android 12   My Question or Issue I am trying to get the 3 months free promotional offer by spotify for samsun...
  • Smants
  • Visitor
  • 1316 Views
  • 6 replies
  • 0 likes
  • debit
    HBL
    mastercard
    Pakistan
    Payment Failed
  • 1316 Views
  • 6 replies
  • 0 likes

What's new bell doesn't show the new episodes

I update yesterday my Spotify and now when I check in the bell sign that shows the new episodes release it shows me an old episodes and when I go to the podcast channel I see there the new episodes.

  • Visitor
  • I update yesterday my Spotify and now when I check in the bell sign that shows the new episodes release it shows me an old episodes and when I go to the podcast channel I see there the new episodes.
  • Prague
  • Rising Star 3
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cerré sesión en mi y al abrir cesión ya no me aparece activó el plan premiu

Activé la promoción de dos meses grátis con el plan Premium individual de $115.00, di de alta mi tarjeta para el cobro automático. Pero cerré sesión por error. Abrí cesión de nuevo pero no se si abrió otra cuenta con mi nombre pero el detalle es que ...

  • Visitor
  • Activé la promoción de dos meses grátis con el plan Premium individual de $115.00, di de alta mi tarjeta para el cobro automático. Pero cerré sesión por error. Abrí cesión de nuevo pero no se si abri...
  • Alex
  • Spotify Legend
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo pagar mi plan, me aparece error. ¿Que puedo hacer?

Intento pagar mi plan mensual y no me permite pagar. Intenté con diferentes tarjetas y seguía apareciendo error. Necesito saber que está pasando por favor.

  • Newbie
  • Intento pagar mi plan mensual y no me permite pagar. Intenté con diferentes tarjetas y seguía apareciendo error. Necesito saber que está pasando por favor.
  • Alex
  • Spotify Legend
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do i cancel an unpaid charge on my card

I ran out of spotify premium and was charged when it was cancelled, I recancelled it and would like to have the charge removed please, it was overdue by like a couple hours and I no longer should have premium as I cancelled it twice.

  • Visitor
  • I ran out of spotify premium and was charged when it was cancelled, I recancelled it and would like to have the charge removed please, it was overdue by like a couple hours and I no longer should hav...
  • Dian
  • Spotify Legend
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't my duo account holder verify the address

I sent the link to my partner and she cannot verify the address, it says shes trying to join from another country

  • Visitor
  • I sent the link to my partner and she cannot verify the address, it says shes trying to join from another country
  • Dian
  • Spotify Legend
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution Didn't receive my receipt For payment

PlanPremiumCountryKenyaDeviceXiaomi Redmi Note 5Operating SystemAndroid 9 My Question or IssuePaid For One Week Premium through M-PESA platform on 8th March 2021 .Received the Transaction Message from M-PESA to show the payment went through. I have n...

  • Newbie
  • Plan Premium Country Kenya Device Xiaomi Redmi Note 5 Operating System Android 9   My Question or Issue Paid For One Week Premium through M-PESA platform on 8th March 2021 . Received ...
  • Alex
  • Spotify Legend
  • 1108 Views
  • 7 replies
  • 0 likes
  • 1108 Views
  • 7 replies
  • 0 likes

I can't get spotify premium

spotify blocked me to get premium they say im not enable

  • Visitor
  • spotify blocked me to get premium they say im not enable
  • Bittencourt
  • Spotify Star
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing "Your Services" tab / Unable to activate Hulu

PlanPremium For StudentsCountryThe United States of America (USA)Device(iPhone 8+, Ideapad Flex 5, PS4)Operating System(iOS 10, Windows 10) My Question or IssueHello, I have Premium for Students (Country: USA) and am unable to find the Your Services ...

  • Casual Listener
  • Plan Premium For Students Country The United States of America (USA) Device (iPhone 8+, Ideapad Flex 5, PS4) Operating System (iOS 10, Windows 10)   My Question or Issue Hello, I have ...
  • Eni
  • Moderator
  • 228 Views
  • 5 replies
  • 0 likes
  • Hulu Activation
  • 228 Views
  • 5 replies
  • 0 likes

Superuser Contribution Ya no cuento con el número telefónico con el que registre mi cuenta

Registre una cuenta con un número telefónico y con pago domiciliado a mi tarjeta de débito, ahora no puedo entrar a Spotify por que ya cambie de número y me sigue cobrando la aplicación que no estoy usando, quiero cancelarla pero no me permite mi ban...

  • Visitor
  • Registre una cuenta con un número telefónico y con pago domiciliado a mi tarjeta de débito, ahora no puedo entrar a Spotify por que ya cambie de número y me sigue cobrando la aplicación que no estoy ...
  • Eni
  • Moderator
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se me pago automáticamente el plan individual teniendo el de estudiante

Se realzó el pago automático del plan individual debido a que el Olán de estudiante se renueva anualmente, hoy mismo hice el trámite de reno la cuanta de estudiante y se cancelaron los dos planes, el individual y el de estudiante, me gustaría solicit...

  • Visitor
  • Se realzó el pago automático del plan individual debido a que el Olán de estudiante se renueva anualmente, hoy mismo hice el trámite de reno la cuanta de estudiante y se cancelaron los dos planes, el...
  • Vasil
  • Moderator
  • 53 Views
  • 1 replies
  • 0 likes
  • 53 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Country error, money withdrawn and student fee not issued

I had an error with the country, supposedly it was not the same as on the account, but I was where I was when I created the account.I have no confirmation from the bank about the withdrawal of money.So I tried 2 times through paypal, an error came ou...

  • Newbie
  • I had an error with the country, supposedly it was not the same as on the account, but I was where I was when I created the account. I have no confirmation from the bank about the withdrawal of mone...
  • Lyubka
  • Moderator
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution Assinei mas sem ter feito login e agora perdi o celular

Eu tinha um celular Samsung e assinei o período grátis de 2 meses, só que não fiz login em nenhuma conta só com o celular mesmo. E agora o Samsung estragou e eu não consigo acessar minha conta no meu novo celular, pq todos os e-mails que poderiam ser...

  • Newbie
  • Eu tinha um celular Samsung e assinei o período grátis de 2 meses, só que não fiz login em nenhuma conta só com o celular mesmo. E agora o Samsung estragou e eu não consigo acessar minha conta no meu...
  • Vasil
  • Moderator
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your Services Tab

PlanPremiumCountryUnited StatesDevice(Web)Operating System(Windows 10) My Question or IssueI am trying to activate my Hulu free offer. I already have a premium account, but I am unable to locate "Your Services" in order to link my Hulu account.

  • Casual Listener
  •   Plan Premium Country United States Device (Web) Operating System (Windows 10)   My Question or Issue I am trying to activate my Hulu free offer. I already have a premium a...
  • coppoliv
  • Casual Listener
  • 15200 Views
  • 15 replies
  • 3 likes
  • 15200 Views
  • 15 replies
  • 3 likes

Premium Options

PlanPremium and Family PremiumCountryUSA Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy doesn't Spotify not make all Premium plans have the option to do add-ons and purchase those add-ons. Example: HULU add-on HULU (a...

  • Casual Listener
  • Plan Premium and Family Premium Country USA   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why doesn't Spotify not make all Premium plans ha...
  • QKiser
  • Newbie
  • 542 Views
  • 2 replies
  • 1 likes
  • Hulu
    Premium
  • 542 Views
  • 2 replies
  • 1 likes