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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21937 Views

28 replies

4 likes

  • 21937 Views
  • 28 replies
  • 4 likes

Unable to purchase 12 month plan

I got 12 months coupon code from flipkart, but I am not able to use that coupon. I need a solution now, because my plan is over.

Visitor

I got 12 months coupon code from flipkart, but I am not able to use that coupon. I need a solution now, because my plan is over.

Maxim

Spotify Star

179 Views

1 replies

0 likes

  • 179 Views
  • 1 replies
  • 0 likes

Money deducted but premium account not given

Money was deducted from my account on 14th September and I have not been given my premium account it is showing that my payment is failed so either refund the money and give me my premium account

Visitor

Money was deducted from my account on 14th September and I have not been given my premium account it is showing that my payment is failed so either refund the money and give me my premium account

Maxim

Spotify Star

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

it won't let me join my duo account even though i've updated my address

my partner and I are making a duo account and even though I've input the correct address it keeps telling me it can't verify I live with my partner and I can't join their duo plan

Visitor

my partner and I are making a duo account and even though I've input the correct address it keeps telling me it can't verify I live with my partner and I can't join their duo plan

ribezaz

Spotify Star

189 Views

1 replies

1 likes

  • 189 Views
  • 1 replies
  • 1 likes

Paypal payment not removing

I linked my paypal account to my Spotify To get the 3 month free trial of premium, now i cancelled it from spotify, but it still counts as an open transaction for PayPal so I cant remove the payment Subscription from paypal, rn im currently on the fr...

Visitor

I linked my paypal account to my Spotify To get the 3 month free trial of premium, now i cancelled it from spotify, but it still counts as an open transaction for PayPal so I cant remove the payment ...

ribezaz

Spotify Star

220 Views

1 replies

1 likes

  • 220 Views
  • 1 replies
  • 1 likes

Dislike button marked "good idea" five years ago, then utter silence.

Was considering going premium, but any out-of-touch company that withholds such an essential and useful feature is probably catering to (and being paid by) crappy artists who want to push their drivel through the platform and down our throats. Why in...

Visitor

Was considering going premium, but any out-of-touch company that withholds such an essential and useful feature is probably catering to (and being paid by) crappy artists who want to push their drive...

309 Views

0 replies

0 likes

  • 309 Views
  • 0 replies
  • 0 likes

Superuser Contribution I pay money for spotfy premium and mara pass premium nhi aya

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Susan_GP

Moderator

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution PREMIUM DUO

Hi, tengo contratado premium duo y la otra cuenta que agregué ahora figura como si no tuviera subscripción, no puede hacer cosas que pertenecen a premium

Visitor

Hi, tengo contratado premium duo y la otra cuenta que agregué ahora figura como si no tuviera subscripción, no puede hacer cosas que pertenecen a premium

OscarDC

Moderator

482 Views

1 replies

0 likes

  • 482 Views
  • 1 replies
  • 0 likes

Gift Card is Invalid?

Hi, for my birthday my mom purchased me a $60 Spotify gift card, issue is is that whenever I try to redeem it it says the code isn't recognized or that it's invalid. On some other posts dealing with the same issue people suggested making sure they're...

Newbie

Hi, for my birthday my mom purchased me a $60 Spotify gift card, issue is is that whenever I try to redeem it it says the code isn't recognized or that it's invalid. On some other posts dealing with ...

Not applicable

662 Views

2 replies

0 likes

  • 662 Views
  • 2 replies
  • 0 likes

Spotify op zaak zetten (BTW-nr)

Vanaf 1 april 2018 word ik zelfstandige en wil ik mijn abonnement via mijn zaak laten lopen en de domiciliëring opzeggen. Hoe kan ik dit doen?

Newbie

Vanaf 1 april 2018 word ik zelfstandige en wil ik mijn abonnement via mijn zaak laten lopen en de domiciliëring opzeggen. Hoe kan ik dit doen?

Stepnwolf78

Newbie

11087 Views

2 replies

1 likes

  • 11087 Views
  • 2 replies
  • 1 likes

Solved!! Charged for Hulu

Hey yall. I’ve discovered that I am being charged the monthly $7 for Spotify Student Premium, which claims to include Hulu with ads for free. However, I am also being charged $9/month for Hulu, and my Hulu account just says to adjust the plan through...

Newbie

Hey yall. I’ve discovered that I am being charged the monthly $7 for Spotify Student Premium, which claims to include Hulu with ads for free. However, I am also being charged $9/month for Hulu, and m...

Ladymeri

Newbie

1303 Views

2 replies

1 likes

  • 1303 Views
  • 2 replies
  • 1 likes

Money to pirchase 3 months free

None of the below information is required. Hi. I hace a question. I need money in my card to purchase de 3 months free promotion? Because i try to purchase with with debit card directly. And PayPal and Anything works. I dont have money in batería pay...

Visitor

None of the below information is required. Hi. I hace a question.  I need money in my card to purchase de 3 months free promotion? Because i try to purchase with with debit card directly. And Pa...

ribezaz

Spotify Star

711 Views

1 replies

1 likes

  • 711 Views
  • 1 replies
  • 1 likes

Superuser Contribution payment fail reactivate help

I was in a bad car accident, my attorney recommended canceling the cards I had on me as my clothes were removed in hospital. I was recovering when I realized my payment got declined, I paid for family account with new card, but all our accounts are d...

Visitor

I was in a bad car accident, my attorney recommended canceling the cards I had on me as my clothes were removed in hospital. I was recovering when I realized my payment got declined, I paid for famil...

OscarDC

Moderator

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro en dólares a suscripción contratada en soles

PlanPremium para estudiantesCountryPerú Buen día, mi duda o problema es que contraté el plan Premium para estudiantes en Perú cuyo costo es de S/11.90 (moneda peruana), pero en mi estado de cuenta del banco BCP se me está cobrando en dólares(USD). El...

Casual Listener

Plan Premium para estudiantes Country Perú   Buen día, mi duda o problema es que contraté el plan Premium para estudiantes en Perú cuyo costo es de S/11.90 (moneda peruana), pero en mi esta...

Sotespiv

Visitor

2286 Views

6 replies

0 likes

  • 2286 Views
  • 6 replies
  • 0 likes

Superuser Contribution Can't join husband's Duo account invite

I am currently on the free plan but my husband sent me a Duo account invite. When I click the prompts to join his plan, I get a message that says, "You can't join this plan. We couldn't confirm that you live with the plan manager for this plan. You c...

Newbie

I am currently on the free plan but my husband sent me a Duo account invite. When I click the prompts to join his plan, I get a message that says, "You can't join this plan. We couldn't confirm that ...

Maxim

Spotify Star

300 Views

1 replies

1 likes

  • 300 Views
  • 1 replies
  • 1 likes

I just came back from spain and tried to join my bf’s duo account and it tells me that I am in spain

PlanFree/PremiumCountryColombiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country Colombia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

510 Views

1 replies

0 likes

  • 510 Views
  • 1 replies
  • 0 likes

My husband cannot join on our duo account

Everytime I am invitingmy husband, it keep on telling us that he lives in a differnt place. I am the one who entered both of our address and i have verified it multiple times!!

Casual Listener

Everytime I am invitingmy husband, it keep on telling us that he lives in a differnt place. I am the one who entered both of our address and i have verified it multiple times!!

Maxim

Spotify Star

198 Views

1 replies

1 likes

  • 198 Views
  • 1 replies
  • 1 likes

Chicken & Egg problem - cant update country or payment - AND it demotes my subscription

PlanPremium DUO (for 2 people)CountryAccount was for the Netherlands, but now trying to update for Switzerland based. My Question or IssueSo i've relocated from Netherlands to Switzerland recently. Firstly It does not update my country in my edit pro...

Casual Listener

Plan Premium DUO (for 2 people) Country Account was for the Netherlands, but now trying to update for Switzerland based.    My Question or Issue So i've relocated from Netherlands to ...

Maxim

Spotify Star

201 Views

1 replies

0 likes

  • 201 Views
  • 1 replies
  • 0 likes