Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
michelleng
Newbie
62415 Views
43 replies
3 likes

62415 Views
43 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
8078 Views
23 replies
2 likes

8078 Views
23 replies
2 likes

Premium accounts

I have been paying for Spotify premium on the individual plan. My mum has just set up family premium, which I’ve joined. I can’t seem to able to cancel my individual premium plan. Has my plan automatically been cancelled since I’ve joined the family ...

amy_tilbury
Visitor
I have been paying for Spotify premium on the individual plan. My mum has just set up family premium, which I’ve joined. I can’t seem to able to cancel my individual premium plan. Has my plan automat...
2023-10-15 5:05:05 PM
2023-10-15 8:05:26 PM
Billy-J
Spotify Star
183 Views
1 replies
0 likes

183 Views
1 replies
0 likes

Spotify Duo adress not matching

Hi all,I just upgraded my premium account to a Duo account, But when I tried to accept the invite on behalve of my girlfriend I get the error notification that the indicated address does not match. I tried filling in the same address on multiple devi...

Rywo
Newbie
Hi all, I just upgraded my premium account to a Duo account, But when I tried to accept the invite on behalve of my girlfriend I get the error notification that the indicated address does not match....
2022-11-19 10:22:03 AM
2023-10-15 1:20:23 PM
Maxim
Spotify Star
281 Views
3 replies
0 likes

281 Views
3 replies
0 likes

Superuser Contribution Previous Spotify plan cancled when I got a duo plan

PlanPremiumDeviceWindows 10, Samsung Android A51My Question or IssueI previously had 3 months of Spotify Premium and used 2 days worth of it. Then I got a duo plan thinking that it would just activate the subscription then transfer over to my 3 month...

Dunlap
Newbie
Plan Premium Device Windows 10, Samsung Android A51 My Question or Issue I previously had 3 months of Spotify Premium and used 2 days worth of it. Then I got a duo plan thinking th...
2023-10-14 3:09:36 AM
2023-10-14 4:02:17 PM
Joan
Moderator
173 Views
1 replies
0 likes

173 Views
1 replies
0 likes

Superuser Contribution [India] Payment for prepaid plan failing on debit card

PlanFree (As of now)CountryIndiaDeviceN/AOperating SystemWindowsMy Question or IssueI am unable to buy the prepaid version of spotify premium. I am using a debit card, so I understand why this doesn't allow subscriptions, however, the same issue exis...

InfernalismSF
Newbie
Plan Free (As of now) Country India Device N/A Operating System Windows My Question or Issue I am unable to buy the prepaid version of spotify premium. I am using a debit card, so I understa...
2022-11-15 3:13:19 PM
2023-10-14 1:57:57 PM
Not applicable
186 Views
2 replies
0 likes

186 Views
2 replies
0 likes

I was charged twice this month for subscription

The first was on the 10th of this month but I go a notification to change my payment method after being charged. I did today and got charged again.

Noblest
Casual Listener
The first was on the 10th of this month but I go a notification to change my payment method after being charged. I did today and got charged again.
2023-10-12 5:27:55 AM
2023-10-14 9:41:41 AM
Maxim
Spotify Star
249 Views
3 replies
0 likes

249 Views
3 replies
0 likes

Solved!! My subscription was discontinued without notice

I just got an email from Apple that my subscription with Spotify was discontinued - but I did not receive any explanation (contact Spotify for more information was all it said). When I tried to re-establish premium for myself, it won't let me...says ...

rmkinaus
Casual Listener
I just got an email from Apple that my subscription with Spotify was discontinued - but I did not receive any explanation (contact Spotify for more information was all it said). When I tried...
2023-10-13 6:10:03 PM
2023-10-14 9:17:28 AM
Maxim
Spotify Star
523 Views
1 replies
0 likes

523 Views
1 replies
0 likes

Error adding me to a family premium account

PlanPremiumCountrySpainDevice(iPhone 12 and Macbook Pro) My Question or IssueGood morning! I currently have the Spotify Premium Duo and I unsubscribed a few days ago to switch to Spotify Premium Family. The 5 members of the house have been able to ad...

carlacortassa
Visitor
Plan Premium Country Spain Device (iPhone 12 and Macbook Pro) My Question or Issue Good morning! I currently have the Spotify Premium Duo and I unsubscribed a few days ago to s...
2023-10-13 9:59:15 AM
2023-10-13 1:52:54 PM
Maxim
Spotify Star
198 Views
1 replies
0 likes

198 Views
1 replies
0 likes

How to change my currency?

I don't live in america and my payment address is in pakistan but it is showing to put american address. What to do?

New user
Visitor
I don't live in america and my payment address is in pakistan but it is showing to put american address. What to do?
2023-10-13 4:49:31 AM
2023-10-13 5:39:44 AM
Maxim
Spotify Star
309 Views
1 replies
0 likes

309 Views
1 replies
0 likes

Superuser Contribution Valid subscription but cannot login or reset password!

PlanPremiumCountry Australia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(Android 12 & Windows 10 Pro) My Question or IssueSo I just cleared caches etc without remembering that I would have to login in again into some app...

Dav1129
Casual Listener
Plan Premium Country Australia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (Android 12 & Windows 10 Pro) My Question or Issue ...
2023-10-05 12:52:34 AM
2023-10-13 1:16:15 AM
anoniiimous
Casual Listener
308 Views
3 replies
0 likes

308 Views
3 replies
0 likes

Spam Spotify trying to ask me to rejoin and give personal details

I left Spotify because you increased my payment when I changed my credit card details and somehow I now get spam Spotify offering me to sign up again for free but asking my account and persoanl details.How did they know I left Spotify and how did the...

Yankovreid
Casual Listener
I left Spotify because you increased my payment when I changed my credit card details and somehow I now get spam Spotify offering me to sign up again for free but asking my account and persoanl detai...
2023-10-11 8:27:51 PM
2023-10-12 5:32:14 AM
Maxim
Spotify Star
156 Views
1 replies
0 likes

156 Views
1 replies
0 likes

Solved!! Cobro desconicodo

Hola para saber sobre un cobro que se me hizo por el monto de 53.32 que no tiene nada que ver con mi plan. Tengo una cuenta premiun familiar. Como haria para reponerme este cobro, tengo para mandar imagen de la misma. Si me ayudan con esto, soy de Pa...

LukZhi
Newbie
Hola para saber sobre un cobro que se me hizo por el monto de 53.32 que no tiene nada que ver con mi plan. Tengo una cuenta premiun familiar. Como haria para reponerme este cobro, t...
2023-10-11 9:33:56 PM
2023-10-12 4:24:44 AM
Luan
Spotify Star
315 Views
1 replies
0 likes

315 Views
1 replies
0 likes

Why is it so hard to upgrade

PlanFreeCountryNew Zealamd DeviceiPhone 7Operating SystemiOS 10 My Question or Issue I open Spotify, click on Premium, it takes me to a page that tells me all about how cool Premium is. With no option to upgrade to Premium. So I click on Settings, Ac...

Woodyiswoody
Newbie
Plan Free Country New Zealamd Device iPhone 7 Operating System iOS 10 My Question or Issue I open Spotify, click on Premium, it takes me to a page that tells me all abo...
2018-11-20 9:39:47 AM
2023-10-11 7:07:41 PM
KJjdkfæsæshæ
Visitor
968 Views
2 replies
2 likes

968 Views
2 replies
2 likes

Solved!!Superuser Contribution Hi I recharged for my premium subscription three days ago for 119 for

PlanFree as of now..Recharged for 119 for 3 monthsCountryIndiaDeviceNote 5 proOperating System(Android) My Question or IssueI recharged for my premium 3 days ago the amount was deducted though neither my premium subscription was started neither the a...

t5xyan88dqk7u3s
Regular
Plan Free as of now..Recharged for 119 for 3 months Country India Device Note 5 pro Operating System (Android) My Question or Issue I recharged for my premium 3 days ago the amount w...
2020-06-11 2:43:32 PM
2023-10-11 5:47:53 PM
Akshara2
Visitor
668 Views
5 replies
0 likes

668 Views
5 replies
0 likes

can i get my money back if i only had a subscription for a few hours

my child brought premium only a few hours ago on my card without my permission, could i get my money back since i didn’t use it for a month

New user
Visitor
my child brought premium only a few hours ago on my card without my permission, could i get my money back since i didn’t use it for a month
2023-10-11 8:05:55 AM
2023-10-11 10:18:15 AM
Maxim
Spotify Star
154 Views
1 replies
0 likes

154 Views
1 replies
0 likes

Superuser Contribution Ayer me suscribí a Spoty dúo pero no me actualiza el plan.

A mi compañero si lo deja ya que le envíe la invitación y accedió sin problemas. Pero a mi no se me actualiza y sigo sin poder acceder al plan dúo

New user
Visitor
A mi compañero si lo deja ya que le envíe la invitación y accedió sin problemas. Pero a mi no se me actualiza y sigo sin poder acceder al plan dúo
2023-10-10 1:46:27 PM
2023-10-11 7:46:06 AM
Dian
Spotify Legend
150 Views
1 replies
0 likes

150 Views
1 replies
0 likes

Solved!! I can't change my payment method because I moved to another country

I subscribed to Spotify premium in France, and I recently moved to Canada, so I'd like to use my Canadian credit card to pay my subscription. I click the "change country" button on the page where I can enter my credit card infos, and it redirect me t...

New user
Visitor
I subscribed to Spotify premium in France, and I recently moved to Canada, so I'd like to use my Canadian credit card to pay my subscription. I click the "change country" button on the page where I c...
2023-10-11 2:30:36 AM
2023-10-11 5:30:02 AM
Maxim
Spotify Star
202 Views
1 replies
0 likes

202 Views
1 replies
0 likes

Superuser Contribution i can't cancel my premium subscribe

Help me to cancel my mini premium to student premium

nanae
Visitor
Help me to cancel my mini premium to student premium
2023-10-06 7:53:27 AM
2023-10-11 1:46:22 AM
Eni
Moderator
225 Views
1 replies
0 likes

225 Views
1 replies
0 likes

Acount

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had to update my debit card info & some how activated an individual account. I switched it ...

ChrisN72
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I had t...
2023-10-10 7:29:11 AM
2023-10-10 7:28:33 PM
Maxim
Spotify Star
186 Views
1 replies
0 likes

186 Views
1 replies
0 likes

country code error

I am in USA, using a credit card from USA. I am not able to upgrade to premium. I am receiving card and country different error. PlanFreeCountryusaDevices21Operating System My Question or Issue

spamham
Casual Listener
I am in USA, using a credit card from USA. I am not able to upgrade to premium. I am receiving card and country different error. Plan Free Country usa Device s21 Operating ...
2023-10-10 6:29:19 PM
2023-10-10 7:21:17 PM
Maxim
Spotify Star
162 Views
1 replies
0 likes

162 Views
1 replies
0 likes

Superuser Contribution I bought duo plan

My wife lives in mexico but cant use spotify duo link. can i get my refund since my wife is not using the second account and stay with 1 premium account? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating Syste...

Xjmore
Visitor
My wife lives in mexico but cant use spotify duo link. can i get my refund since my wife is not using the second account and stay with 1 premium account? Plan Free/Premium Country D...
2023-10-10 3:23:28 AM
2023-10-10 4:51:19 PM
Elena
Moderator
151 Views
1 replies
0 likes

151 Views
1 replies
0 likes

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