Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
- 105817 Views
- 70 replies
- 8 likes
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Ask here for help with Premium, payments and trials.
Start a topicI dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
I've had my own premium plan for years. Now I've joined a family plan that my spouse manages. Do I need to cancel my previous plan to avoid double billing or does that happen automatically?
Last Saturday, I paid for my premium subscription, my credit card was charged, but the premium subscription was not activated, and the email confirmation never arrived. How can I activate my subscription?Thank you.
I bought the Premium plan and am getting ads. Make it stop
Cambié de plan pero no se actualiza como realizó el cambio de plan en mi cuenta
I have been paying for Spotify Premium Duo for a long time (maybe over a year) and sending the link to my husband to join. Every time he tries the link it says error. This seems like a rip off, but life gets so busy we keep saying we’ll get to the bo...
PlanPremium/ Premium Duo CountryGermany Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMe and my partner have to separate Spotify premium accounts for years. We do ...
My account says I'm not part of our household DUO subscription. But when my husband sends me the link to subscribe, it tells me that I am already part of the subscription?
Hello there fellow Spotify users! I've been using my account for about two years now and recently I lost the ability to pay for subscription (credit card issues), so i had to go to another streaming service where i got a nice offer to use it for 1 wh...
charged for premium but account is cancelled. Please refund my money and cancel the premium subscription
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
I am unable to upgrade to premium because I am being shown premium charges in SGD instead of INR. How do I fix this?
Hello,Is it possible to subscribe to premium duo and pay it with a 12 month spotify giftcard? If not which gift card should I use? Thank you in advance for your response. Best regards, Catherine Trebuchet
I get the error: "You can't apply this Premium code to your account. This is likely because you have an existing Premium subscription that cannot be combined with a Premium code." However, my subscription is a Premium Individual, which should be usab...
Mye wifes Spotify account show Premium DUO. But she are not allowed to download sengs. When trying to download Spotify ask her to upgrade to Premium.How to solve this?
I cancelled my subscription on the da my plan ended; however, I was debited for the next month's payment. When I cancelled, it appeared that my plan had cancelled for that day (March 22) and that I would go to a free plan today, March 23, but I still...
Spotify sent an email and indicated that auto-pay was now turned off.
Just wanted to see if I can go in and make a payment myself to go ahead and get it over with.
Estoy registrada hice todo el trámite para que me cobraran el plan de estudiante y me están cobrando normal y no es justo
J'ai renouvelé mon abonnement étudiant en décembre et j'ai reçu le mail sur mon adresse mail étudiante pour confirmer que j'avais un abonnement étudiant (prélèvement en décembre 5.99€). Depuis janvier je suis prélevé comme un abonnement adulte (10.99...
How can I leave family plan and start individual plan but will I keep all liked songs and playlists?