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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

128902 Views

69 replies

9 likes

Premium for Family
  • 128902 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

57312 Views

87 replies

4 likes

  • 57312 Views
  • 87 replies
  • 4 likes

Spotify Gift Card for Basic Individual

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello,I am interested in buying a Spotify gift card for myself. I use Basic Individual, the n...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, ...

Kofii24k

Casual Listener

1523 Views

3 replies

1 likes

  • 1523 Views
  • 3 replies
  • 1 likes

Am I still gonna get charged after deleting an account

I was getting bored using a shared account so I deleted it but I forgot to cancel the premium had before will I still get charged or will it will automatically remove the premium after someone deleted an account

Visitor

I was getting bored using a shared account so I deleted it but I forgot to cancel the premium had before will I still get charged or will it will automatically remove the premium after someone delete...

Maxim

Spotify Star

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

Can I use Duo overseas for extended periods?

I live with my husband at the same address but I will travel and work overseas for extended periods.

Visitor

I live with my husband at the same address but I will travel and work overseas for extended periods.

Maxim

Spotify Star

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money got debited from by bank but spotify app shows failed payment

Like every month money gets auto debited from my bank account for spotify premium duo plan. But this time although money got deducted from my bank account, the app shows that payments was not processed

Visitor

Like every month money gets auto debited from my bank account for spotify premium duo plan. But this time although money got deducted from my bank account, the app shows that payments was not process...

snsrmllw

Casual Listener

420 Views

4 replies

1 likes

  • 420 Views
  • 4 replies
  • 1 likes

Solved!! Can't Find Subscription End/Charge Date

Plan DuoCountry U.S.A.Device PC and Samsung Galaxy Note 20 UltraOperating System Windows 11 and Android 13My Question or Issue My other plan member on our Duo plan had to cancel our subscription due to financial issues and I was wondering how I find ...

Casual Listener

Plan    Duo Country    U.S.A. Device    PC and Samsung Galaxy Note 20 Ultra Operating System    Windows 11 and Android 13 My Question or Issue   ...

shadowthelight0

Casual Listener

388 Views

2 replies

0 likes

  • 388 Views
  • 2 replies
  • 0 likes

Superuser Contribution Fui atualizar meu cartao para pagamento me cobrou 7 reais duas vezes!

Estava revendo sobre a forma de pagamento do meu cartao e quando estava atualizando, me cobrou 7 reais duas vezes! Eu quero meu estorno

Visitor

Estava revendo sobre a forma de pagamento do meu cartao e quando estava atualizando, me cobrou 7 reais duas vezes! Eu quero meu estorno

Not applicable

401 Views

2 replies

0 likes

  • 401 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How to get an Yearly Plan and add a 6 months Voucher

PlanPremiumCountryPortugalThree QuestionsI started with a kind of trial price for 4 months, which will end in the 5th September 2024.1. I now want to continue Premium but with an YEARLY plan. However I cannot see such option, but there was one a few ...

Regular

Plan Premium Country Portugal Three Questions I started with a kind of trial price for 4 months, which will end in the 5th September 2024. 1. I now want to continue Premium but with an YEARLY p...

Yordan

Moderator

2291 Views

5 replies

1 likes

  • 2291 Views
  • 5 replies
  • 1 likes

I just got a new phone and signed into my account. Ally playlists transfered, but not my premium.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

I subscribe to premium family but am still hearing adverts

I lost all my playlists a few months ago. I reinstalled the spotify app, since, adverts are playing in between every few songs played. I am paying £19.99 for this

Visitor

I lost all my playlists a few months ago. I reinstalled the spotify app, since, adverts are playing in between every few songs played. I am paying £19.99 for this

Maxim

Spotify Star

833 Views

1 replies

0 likes

  • 833 Views
  • 1 replies
  • 0 likes

Add my wife's free account to my Duo sub

PlanFree/PremiumCountry UK DeviceIphoneOperating System(iOS 10, My Question or Issue I bought a Duo subscription over the weekend. My wife ahs a free Spotify account. She is unable to join my Duo plan from the invitaion URL which I had sent her. Any ...

Visitor

Plan Free/Premium Country UK   Device Iphone Operating System (iOS 10,     My Question or Issue I bought a Duo subscription over the weekend. My wife ahs a free Spotify acc...

Maxim

Spotify Star

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

WARNING!!! Spotify is scamming their long time customers

Warning to all the members on any basic plan as soon as you change anything on your payment for your account. You will lose the basic because “coincidentally you will have payment issues” which deletes your basic account and revert you to free. And y...

Newbie

Warning to all the members on any basic plan as soon as you change anything on your payment for your account. You will lose the basic because “coincidentally you will have payment issues” which delet...

430 Views

0 replies

0 likes

  • 430 Views
  • 0 replies
  • 0 likes

How to get Basic family premium

Planpremium family My Question or IssueI previously had basic duo premium with now switching over to family premium but not being able to switch to basic family premium. Any help on how to get basic family premium- thank you.

Visitor

  Plan premium family   My Question or Issue I previously had basic duo premium with now switching over to family premium but not being able to switch to basic family premium. Any help...

Maxim

Spotify Star

648 Views

1 replies

0 likes

  • 648 Views
  • 1 replies
  • 0 likes

Premium Duo subscription

Hey guys! I'm from Australia and I'm on a Premium Duo subscription with my brother. I'm heading to the UK for a few months to travel so I'm wondering if I can still access the Duo subscription whilst I'm overseas? Please help! Thanks!

Newbie

Hey guys!   I'm from Australia and I'm on a Premium Duo subscription with my brother. I'm heading to the UK for a few months to travel so I'm wondering if I can still access the Duo subscripti...

Knadziej

Casual Listener

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift card Paid for 1 year but will take payment as well

PlanFree/PremiumCountry Uk Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueJust purchased an annual gift card and uploaded to my account but shows you will continue ...

Visitor

  Plan Free/Premium Country Uk   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Iss...

Eni

Moderator

367 Views

2 replies

0 likes

  • 367 Views
  • 2 replies
  • 0 likes

Solved!! Change of plans Residual days

PlanCHANGED FROM PREMIUM INDIVISUAL TO DUOCountryINDIADevice(iPhone 13 pro max)Operating System(iOS ) My Question or IssueRecently changed from indivisual to duo Spotify premium and when I changed I had 156 days left now on duo it shows my next billi...

Newbie

  Plan CHANGED FROM PREMIUM INDIVISUAL TO DUO Country INDIA Device (iPhone 13 pro max) Operating System (iOS )   My Question or Issue Recently changed from indivisual to duo Spot...

osornios

Spotify Star

448 Views

1 replies

0 likes

  • 448 Views
  • 1 replies
  • 0 likes