Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7888 Views
  • 23 replies
  • 2 likes
  • 7888 Views
  • 23 replies
  • 2 likes

Gift card problem

Plan Premium Country Austria Operating System (iOS.) My Question or Issue I redeemed a gift card last week. This would now have been valid from the end of October.Today spotify has announced that the prices in Austria will be adjusted.In the course o...

  • Newbie
  • Plan Premium Country Austria    Operating System (iOS.)   My Question or Issue I redeemed a gift card last week. This would now have been valid from the end of Octobe...
  • Maxim
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

I can't enter my gift card PIN...and I've tried 'zero' and 'uppercase O'

Tried entering the gift card PIN...considered that the 0 might be an O. Upper case I in there as well but pretty sure it is an uppercase I (eye). How many tries until I'm outta tries. Does it cue me that I'm out of tries? Why is this always so diffic...

  • Visitor
  • Tried entering the gift card PIN...considered that the 0 might be an O. Upper case I in there as well but pretty sure it is an uppercase I (eye). How many tries until I'm outta tries. Does it cue ...
  • AdamDam
  • Spotify Star
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Solved!! Spotify problems processing credit card payment

PlanFamilyCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHiMy credit card payment seems to not process. I'm having this issue since 31st December. Uptil...

  • Casual Listener
  • Plan Family Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi My credit ...
  • Not applicable
  • 505 Views
  • 4 replies
  • 0 likes
  • 505 Views
  • 4 replies
  • 0 likes

Solved!! First premium month free, but charged anyway ?

PlanPremiumCountryFranceDeviceAny...Operating Systemno impact My Question or IssueHi there I've been premium for a while. Few months ago I quit for (-caught-) a Deezer familly account, following my wife's advice.But Deezer... bah it's simply not Spot...

  • Casual Listener
  • Plan Premium Country France Device Any... Operating System no impact   My Question or Issue Hi there 🙂 I've been premium for a while. Few months ago I quit for (-caught-) a Deezer fa...
  • Not applicable
  • 422 Views
  • 6 replies
  • 0 likes
  • 422 Views
  • 6 replies
  • 0 likes

Payment cancellation

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue. Hi When I go into my account details, it says I'm on the free plan. However, 2 months ago I...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue. Hi When...
  • Maxim
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do i pay for a whole year, Premium, upfront?

Hey everyone, How do i pay for a whole year, Premium, upfront? It's a premium account, on Spotify France. Thanks for your help!HA

  • Casual Listener
  • Hey everyone,   How do i pay for a whole year, Premium, upfront?   It's a premium account, on Spotify France.   Thanks for your help! HA
  • Maxim
  • Spotify Star
  • 6716 Views
  • 9 replies
  • 0 likes
  • 6716 Views
  • 9 replies
  • 0 likes

Solved!! Can I get a refund?

Yesterday I was been charged $14.99 for the family premium. But after that I removed all my family members. So how can I get the $14.99 refund, and start my own premium account for $9.99 per month?

  • Newbie
  • Yesterday I was been charged $14.99 for the family premium. But after that I removed all my family members. So how can I get the $14.99 refund, and start my own premium account for $9.99 per month?
  • MythicalMusic1
  • Newbie
  • 389 Views
  • 2 replies
  • 0 likes
  • 389 Views
  • 2 replies
  • 0 likes

I can't use a VOUCHER on my Premium Duo plan

Plan Premium DUOCountry AUSTRIA My Question or IssueFollowing the advice of a colleague, I have purchased a voucher (not a gift card) but I can't validate it.When I try to, I receive the message that the voucher (.DE) can't be used in my country. But...

  • Casual Listener
  • Plan Premium DUO Country AUSTRIA   My Question or Issue Following the advice of a colleague, I have purchased a voucher (not a gift card) but I can't validate it. When I try to, I rece...
  • Impredictus
  • Casual Listener
  • 342 Views
  • 4 replies
  • 0 likes
  • 342 Views
  • 4 replies
  • 0 likes

Cannot change region or payment

PlanPremiumCountrySweden to UKDeviceOnePlus 7 pro and ASUS ZenBook My Question or IssueI've moved from Sweden to the UK and will start getting paid in pounds. Naturally, I'm trying to move all my accounts to my new card. However, Spotify is not letti...

  • Visitor
  •   Plan Premium Country Sweden to UK Device OnePlus 7 pro and ASUS ZenBook     My Question or Issue I've moved from Sweden to the UK and will start getting paid in pounds. Nat...
  • Maxim
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Subscribed with wrong username, canceled within 1 minute, lost free one month trial

Subscribed with wrong user, instantly canceled and tried using the same card under the right user, said that I already used my free month. I was planning on continuing my plan even after the free month, but I was hoping you could help me recover that...

  • Newbie
  • Subscribed with wrong user, instantly canceled and tried using the same card under the right user, said that I already used my free month. I was planning on continuing my plan even after the free mon...
  • Maxim
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Reedem Premium

I already paid Premium account from Go-Pay, and its Paid Rp 57,900 ,- , I already got the reedem code, but I just forgot to reedem it. How can I get my new reedem code to apply my premium account spotify ?

  • Visitor
  • I already paid Premium account from Go-Pay, and its Paid Rp 57,900 ,- , I already got the reedem code, but I just forgot to reedem it. How can I get my new reedem code to apply my premium account spo...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

duo invite not working

I'm trying to accept the invitation my boyfriend sent me, but all that happens is it wont accept the address. Keeps saying try again later.

  • Newbie
  • I'm trying to accept the invitation my boyfriend sent me, but all that happens is it wont accept the address. Keeps saying try again later.
  • Maxim
  • Spotify Star
  • 161 Views
  • 3 replies
  • 0 likes
  • 161 Views
  • 3 replies
  • 0 likes

I was charged for old tariff but I updated on new one.

I canceled premium duo and bought premium classic in September. I get message for cancellation and I have been charged for new tariff. I have been charged in this month (October) again for my this old tariff. Can I get refund for last and this month?...

  • Visitor
  • I canceled premium duo and bought premium classic in September. I get message for cancellation and I have been charged for new tariff. I have been charged in this month (October) again for my this ol...
  • Billy-J
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Spotify Account Premium

PlanPremiumCountryUSADeviceiPhone 13My Question or IssueI was logged out of my account unexpectedly and I had to reset my password because my previous password was not letting me log in. After resetting the password and successfully logging on, I don...

  • Visitor
  • Plan Premium Country USA Device iPhone 13 My Question or Issue I was logged out of my account unexpectedly and I had to reset my password because my previous password was not letting me log in...
  • Billy-J
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

student discount + duo

Hi, I'm a student from switzerland who's still living at home with his parents. My mom started to show some interest in spotify and i thought of getting her an own account, but was wondering if i'd do so via duo subscription, am i going to lose my st...

  • Newbie
  • Hi, I'm a student from switzerland who's still living at home with his parents. My mom started to show some interest in spotify and i thought of getting her an own account, but was wondering if i'd d...
  • Billy-J
  • Spotify Star
  • 3750 Views
  • 3 replies
  • 0 likes
  • Subscriptions
  • 3750 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why can I not pay if I have enough money and my card qualifies?

Everything spotify tells me to check about my card when it doesn’t go through is checked off and it still does not work.

  • Visitor
  • Everything spotify tells me to check about my card when it doesn’t go through is checked off and it still does not work.
  • Eni
  • Moderator
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Solved!! Unable to continue with Premium Duo after moving to a new country

PlanPremium DuoCountryWas: Kazakhstan, moved to Netherlands.DeviceTried on phone (S23 Ultra) and on Ubuntu PC with Firefox.Operating SystemAndroid, UbuntuMy Question or IssueMy girlfriend and I have been using Spotify Premium Duo for a while. We move...

  • Newbie
  • Plan Premium Duo Country Was: Kazakhstan, moved to Netherlands. Device Tried on phone (S23 Ultra) and on Ubuntu PC with Firefox. Operating System Android, Ubuntu My Question or Issue My girl...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't switch from premium to any other plan

Hi,I'm on my browser, trying to start a Family premium account, switching from Premium single, but I get the error that it's not possible. I have the same error when trying to use the Duo, so I'm not sure what is not working.I do have a stored paymen...

  • Visitor
  • Hi, I'm on my browser, trying to start a Family premium account, switching from Premium single, but I get the error that it's not possible. I have the same error when trying to use the Duo, so I'm n...
  • Eni
  • Moderator
  • 213 Views
  • 3 replies
  • 0 likes
  • 213 Views
  • 3 replies
  • 0 likes

Payment failed banner popping up after only 17 days of use.

PlanPremium duoCountryPhilippinesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe payment failed banner popped up after only 17 days from when I paid for my premi...

  • Visitor
  • Plan Premium duo Country Philippines Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue The...
  • Luan
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola , me cobraron el cambio a plan familiar pero sigue solo plan duo

Modifique mi plan de duo a familiar, se realizó el pago exitosamente, pero en mi cuenta no cambio, sigue en plan duo!! Por qué no se reflejó el cambio

  • Visitor
  • Modifique mi plan de duo a familiar, se realizó el pago exitosamente, pero en mi cuenta no cambio, sigue en plan duo!! Por qué no se reflejó el cambio
  • Vasil
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes