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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76193 Views
  • 27 replies
  • 5 likes
  • 76193 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43356 Views
  • 19 replies
  • 2 likes
  • 43356 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31383 Views
  • 17 replies
  • 3 likes
  • 31383 Views
  • 17 replies
  • 3 likes

Superuser Contribution Some songs are not playing

When I want to play a song I couldn't find it first after some time the actual album of the song finally got but those songs ane not playing so I don't no how play from this music player.

  • Visitor
  • When I want to play a song I couldn't find it first after some time the actual album of the song finally got but those songs ane not playing so I don't no how play from this music player.
  • Novy
  • Moderator
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution I’ve purchased twice by mistake due to so confusing I’d like to cancel both thank you

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Vasil
  • Moderator
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do i unsubscribe from a free trial of Premium Spotify. I do not want it

I was offered a 3 month free trial of Premium which i agreed too, but I am not making use of it, so i want to stop it before being charged anything.

  • Visitor
  • I was offered a 3 month free trial of Premium which i agreed too, but I am not making use of it, so i want to stop it before being charged anything.
  • Yordan
  • Moderator
  • 141 Views
  • 2 replies
  • 0 likes
  • 141 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment can't process while abroad

I live in the US and am currently abroad in Germany. I received an email saying there was trouble collecting my Spotify Premium payment. I am trying to pay with my US credit card while in Germany.My current US credit card (on file) works and has plen...

  • Newbie
  • I live in the US and am currently abroad in Germany. I received an email saying there was trouble collecting my Spotify Premium payment. I am trying to pay with my US credit card while in Germany. ...
  • MihailY
  • Moderator
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Cancel subscription

hi i realise your not an employee but i need some help and im not getting any from the support people , i opened a free account ive got charged $60 for the privilege of that i emailed support they took the details said they would get back to me and j...

  • Newbie
  • hi i realise your not an employee but i need some help and im not getting any from the support people , i opened a free account ive got charged $60  for the privilege of that i emailed support&n...
  • Hubo
  • Community Legend
  • 1031 Views
  • 2 replies
  • 0 likes
  • 1031 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Premium Podcast ads inserted by Spotify

I have Spotify Premium and I've been getting ads within podcasts and the podcast creators said some of them are being inserted by Spotify (and quite poorly in fact). Here was my journey to the truth. I first became suspicious when I noticed ads cutti...

  • Newbie
  • I have Spotify Premium and I've been getting ads within podcasts and the podcast creators said some of them are being inserted by Spotify (and quite poorly in fact).  Here was my journey to the ...
  • marcounitech
  • Visitor
  • 2609 Views
  • 5 replies
  • 8 likes
  • ads
    Podcasts
    Premium
  • 2609 Views
  • 5 replies
  • 8 likes

Superuser Contribution Cannot change my current plan to a yearly subsciption

PlanPremium (119.00 INR per month plan)CountryIndiaDevice(PC, Mobile)Operating System(Android Oreo, Windows 10) My Question or IssueHi, my current plan is 119.00 INR. I want to switch to the yearly plan as I have been using Spotify for 2 years now an...

  • Casual Listener
  • Plan Premium (119.00 INR per month plan) Country India Device (PC, Mobile) Operating System (Android Oreo, Windows 10)   My Question or Issue Hi, my current plan is &nbs...
  • OscarDC
  • Moderator
  • 416 Views
  • 6 replies
  • 1 likes
  • 416 Views
  • 6 replies
  • 1 likes

Superuser Contribution I am trying to get premium but it is not accepting my street.

I am trying to sign up for premium but it is saying that I need to enter a valid address but i've been entering my real address!!

  • Visitor
  • I am trying to sign up for premium but it is saying that I need to enter a valid address but i've been entering my real address!!
  • Jeremy
  • Spotify
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Superuser Contribution my premium plan not working

meny apna spotify account premium plan buy kya tha abi 3 din pehly or 1 din premium chala phr band hogya khud ba khud 1 month wala plan tha please solve kardo sir

  • Newbie
  • meny apna spotify account premium plan buy kya tha abi 3 din pehly or 1 din premium chala phr band hogya khud ba khud 1 month wala plan tha please solve kardo sir 
  • Jeremy
  • Spotify
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for students

I was told to renew my subscription for Spotify Premium student discount and it says I am ok for the next year for student premium, yet, on my account it says I am not. I am still a student and would like to continue getting student premium.

  • Visitor
  • I was told to renew my subscription for Spotify Premium student discount and it says I am ok for the next year for student premium, yet, on my account it says I am not. I am still a student and would...
  • Alex
  • Moderator
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution A Payment Failed message keeps appearing on my Spotify and I'm getting ads.

I keep getting a message on Spotify that my payment failed. It didn't. I can see where the money for my subscription was taking out of my bank account and also have a receipt for the payment on my Spotify account. Now, I'm getting ads even though I s...

  • Newbie
  • I keep getting a message on Spotify that my payment failed. It didn't. I can see where the money for my subscription was taking out of my bank account and also have a receipt for the payment on my S...
  • Yordan
  • Moderator
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola, buenas tardes. Spotify me cambió de plan

Al entrar a mi cuenta, Vi que mi pago no se había procesado. Cuando lo pagué me pasó de plan familiar a plan individual cuando lo único que quería era pagar el plan familiar. Luego al regresar al plan familiar, me di cuenta que ya no estaban los miem...

  • Visitor
  • Al entrar a mi cuenta, Vi que mi pago no se había procesado. Cuando lo pagué me pasó de plan familiar a plan individual cuando lo único que quería era pagar el plan familiar. Luego al regresar al p...
  • Lyubka
  • Moderator
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your payment method and country don't match.

PlanFree/PremiumCountrySouth koreaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) galaxy a22 5gOperating System(iOS 10, Android Oreo, Windows 10,etc.)Android 12My Question or IssueI want to upgrade to a premium, but Spotify says my credit c...

  • Visitor
  • Plan Free/Premium Country South korea Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) galaxy a22 5g Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android 12 My Que...
  • MihailY
  • Moderator
  • 537 Views
  • 1 replies
  • 0 likes
  • 537 Views
  • 1 replies
  • 0 likes

release radar and discover weekly skip limits

in the past, release radar and discover weekly had no skip limits in the free version. Was this changed?

  • Newbie
  • in the past, release radar and discover weekly had no skip limits in the free version. Was this changed?
  • 89 Views
  • 0 replies
  • 0 likes
  • 89 Views
  • 0 replies
  • 0 likes

Superuser Contribution I subscribed to Premium Mini and Full Premium at the same time. I want access to Full Premium.

PlanPremiumCountryIndiaDevice(PC)Operating System(Windows 10) My Question or IssueI made a subscription to Premium Mini thinking it'll provide "Very High" quality music. Later I found out it doesn't. Then I immediately made a subscription to Full Pre...

  • Casual Listener
  • Plan Premium Country India Device (PC) Operating System (Windows 10)   My Question or Issue I made a subscription to Premium Mini thinking it'll provide "Very High" quality music. Late...
  • Lyubka
  • Moderator
  • 670 Views
  • 5 replies
  • 0 likes
  • 670 Views
  • 5 replies
  • 0 likes

Superuser Contribution Free to Duo not letting me select plan

PlanFreeCountrySouth AfricaDevice(Samsung Galaxy S9)Operating System(Android) My Question or IssueI have a free account and would like to upgrade to the Premium Duo for myself and my wife. When selecting join premium, it comes up with the individual ...

  • Newbie
  • Plan Free Country South Africa Device (Samsung Galaxy S9) Operating System (Android)   My Question or Issue I have a free account and would like to upgrade to the Premium Duo for mysel...
  • Alex
  • Moderator
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes