Valid subscription but cannot login or reset password!

[Dav1129]

• Plan

  Premium

• Country

  Australia

• Device

  (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

  Operating System

  (Android 12 & Windows 10 Pro)

  My Question or Issue

  So I just cleared caches etc without remembering that I would have to login in again into some apps like Spotify.

  I have an email confirming the subscription and bizarre username I don't remember creating, but neither are recognised and though I get a message that a password reset link has been sent I'm not receiving any such emails. And as such I'm not able to login to contact Spotify support directly.

[Dav1129]

Worse I have had to sign up and create another account just to be able to post this cry for help.

<moderator edit - removed screenshot with sensitive data>

[Dian]

Hey @Dav1129,

Thanks for posting in the Community.

Let's first go over the steps described here to find out if you have multiple accounts. If this doesn't bring any results, you can contact our customer support team so they can help you recover your account. Here is how to reach out to them.

Hope this helps.

Cheers!

[anoniiimous]

I finally found a way to message and get help. It seems that Spotify disabled my account due to a policy violation. My account has since been reinstated.