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My credit card information can not be changed

My credit card information can not be changed

Hi Experts,

My credit was stolen and they sent me a new one (with new credit card number). I wanted to change old my credit card information with the new one from accounts page. I entered my new credit card information and hit apply.

After that its like the update takes forever (or the screen get frozen) and after 20-30 minutes still no sign that the information has changed succesfully.

When I close the window after a long time and have a look at the credit card info from my account, I can see that it was not changed. I've tried it with different credit cards and from different computers, the result is the same.

I just have couple of days before my acconut is closed. it I'd appreciate if you help me as soon as possible.

Thanks in advance,

Reply
3 Replies

Hey @BuzAdam,

 

Have you tried it in a different browser and/or while being connected to another network connection?

 

Let me know.

MaximSpotify Star
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It worked with Chrome. Thanks man I owe you 🙂

I'm glad to hear that 🙂 Let me know if you need help with anything else, otherwise... spotify:track:6JWddKPdqvDc2WkPEi9grC:small  🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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