Announcements

Having trouble seeing your Wrapped stories? To fix this, update the Spotify app to the latest version.

Find more info on our community FAQ.

My credit card keeps being charged

My credit card keeps being charged

I had a premium account and cancelled it multiple times, only to realize that I keep being charged on my credit card for this premium account. I upgraded to premium thanks to an e-mail promotion, so I think maybe it was a phishing thing? Could someone please tell me where or how to contact somebody that can cancel this account? As I said I already did all the process to cancel my account multiple times but to no use. Thank you.

Reply
1 Reply

Hey @JessicaShir, welcome to the community!

 

Sorry to hear you've been charged for Spotify after cancelling the service.

 

Just to confirm, did you receive a confirmation email after cancelling the subscription following these steps? Once you completely cancel the service, you'll receive an email with a playlist.

 

I also suggest checking if you have other Spotify accounts set up with your information. Here's a nice support page with all the info on how to find out if you have a Spotify account.

 

Keep me in the loop.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Suggested posts