My credit card keeps being charged

[JessicaShir]

I had a premium account and cancelled it multiple times, only to realize that I keep being charged on my credit card for this premium account. I upgraded to premium thanks to an e-mail promotion, so I think maybe it was a phishing thing? Could someone please tell me where or how to contact somebody that can cancel this account? As I said I already did all the process to cancel my account multiple times but to no use. Thank you.

[Alfredo]

Hey @JessicaShir, welcome to the community!

Sorry to hear you've been charged for Spotify after cancelling the service.

Just to confirm, did you receive a confirmation email after cancelling the subscription following these steps? Once you completely cancel the service, you'll receive an email with a playlist.

I also suggest checking if you have other Spotify accounts set up with your information. Here's a nice support page with all the info on how to find out if you have a Spotify account.

Keep me in the loop.