My payment is not being accepted

[khaleeli]

I'm a user since 2015 and i have been paying the monthly fee with the same credit card ever since. This month due to some unintended events i filled up my credit card limit and sadly, Spotify tried to take the payment just before the day my card limit was reset. Just after that day i got into my account and tried to pay but couldn't. (it says my provider is having a bad day or so..) It has been two days since and i still cannot pay the fee even though my card is open for use now. I tried it with two other cards (all of them master), still no success. PLEASE HELP!

[Luke]

Hey @khaleeli,

Apologies for the late reply, but maybe I can still help 🙂

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at the Spotify Answers board.

Hope this helps!