My premium doesn't work at all

[Solioavilez]

So I have the family package and all was fine until I tried to change the song , it said I had to be premium to do that but I can download them and chose any I want but if I try to change it it goes random and I have already tried logging out , what can I do?

[Erika]

Hey @Solioavilez!

Can you try the steps here for us: https://support.spotify.com/article/reinstallation-of-spotify/? They should help with this.

Keep us posted.

[Johnny404]

I'm having the same problem so I'll have to try this thank you!!!

[Solioavilez]

I have the Motorola moto z play, the latest Spotify update available in play store and it's running Android 7.0 , thank you for your time but I already solved this problem by deleting and reinstalling the Spotify app, anyways thanks again for your time.

[Erika]

Cool @Johnny404!

Let us know how it goes. We're here to help you out.

Have a nice day 🙂

[Erika]

Awesome @Solioavilez!

Glad to hear it's working. Just let us know if we can help with anything else.

Take care 🙂

[Johnny404]

Deleting and reinstalling seems to have worked, thank you very much!!

[Erika]

Awesome @Johnny404!

Give us a shout if you need us again. We're here to help.

Have a nice weekend 🙂

[sathsaliendra · Accepted solution]

Subscribed to student premium earlier, was deducted twice already (65php x 2) in my account and was also verified by sheerID.com,sent link in my email was not working,what should I do?please help.thanks.