My premium doesn’t work

Reply

My premium doesn’t work

stassie1
Casual Listener

Plan

Premium

Country

 

Device

(iPhone 6s

Operating System

(iOS 12

 

My Question or Issue

Although I am a premium user when I try to listen to music without internet connection I can’t 

5 Replies

Re: My premium doesn’t work

Rock Star 21
Rock Star 21

Hi @stassie1, thanks for writing.

 

That's not cool! Have you tried using other devices?

 

Do you get any error messages?

 

Have you tried using wi-fi as well as your phone data?

 

Please give me any other details you might find relevant :)

BittencourtRock Star 21
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Re: My premium doesn’t work

stassie1
Casual Listener
Hi!
With internet connection I can listen to it with no problem but when I’m leaving home it doesn’t work and I have to turn on my data

Re: My premium doesn’t work

Rock Star 21
Rock Star 21

Ok @stassie1,

 

You know that in order to listen offline you have to save the songs, right?

 

Only those ones will be available when you have no internet signal.

BittencourtRock Star 21
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Re: My premium doesn’t work

stassie1
Casual Listener
Yes I do

Re: My premium doesn’t work

Rock Star 21
Rock Star 21

Right,

 

After saving the songs, do you see a green arrow on the left side of each one?

BittencourtRock Star 21
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