My son is unable to partake in Family Premium despite having the same adress

[ffdp]

Dear Spotify Support,

We recently bought Family Premium, but for some reason my son is unable to use it because "his adress cannot be verified". He lives with us in the same house.

Could you help solve this issue?

Kind Regards,

Ines Baumann

[Bittencourt]

Hi @ffdp, welcome to the Community 🙂

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!