NT$19 Offer

[laurent1229]

Hi there. 

I had spotify premium trial before, but the subscription page did not mentioned that I am not eligible until I fill in my susbcription form and press ok. But still I am charged NT$19 for it (I received message from my bank), and not able to access the premium plan. Please let me know why, and return my money back. Thank you. 

[Maxim]

Hey @laurent1229,

It’s very likely just a pending charge if you haven’t received a receipt from Spotify via Email 🙂

A pending charge is a part of your bank or credit card company’s authorization process. When you submit a payment, they place a temporary authorization on the funds.

If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.