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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

69315 Views

18 replies

94 likes

  • 69315 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

133734 Views

69 replies

10 likes

Premium for Family
  • 133734 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

70871 Views

89 replies

4 likes

  • 70871 Views
  • 89 replies
  • 4 likes

Premium trial to student

Hi, I was going to try the 3month trial for 0.99 if I end up wanting to keep Spotify can I switch to the student account?

Newbie

Hi, I was going to try the 3month trial for 0.99 if I end up wanting to keep Spotify can I switch to the student account? 

Bethany_Dawn

Community Legend

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

wechsel zu Spotify 1 Jahr 99€

meine monatliche Zahlung geaendert auf Angebot 1Jahr fuer 99€bezahlt mit Paypal!In meinen Kontodaten steht jedoch noch naechste Zahlung 25.12 9,99€ faengt ab da das Jahr mit den 99€ an?

Casual Listener

meine monatliche Zahlung  geaendert auf Angebot 1Jahr fuer 99€ bezahlt mit Paypal! In meinen Kontodaten steht jedoch noch naechste Zahlung 25.12  9,99€  faengt ab da das Jahr mit den...

THZ_BS

Casual Listener

1044 Views

6 replies

0 likes

  • 1044 Views
  • 6 replies
  • 0 likes

Solved!! Won't let me use Spotify trial

Heya, I just created my account to get the 0.99/3 months trial but when I went to pay it said something along the lines of "You already used a similar trial"???? I just created this account, how is this even possible?????

Casual Listener

Heya, I just created my account to get the 0.99/3 months trial but when I went to pay it said something along the lines of "You already used a similar trial"???? I just created this account, how is t...

KtKP

Casual Listener

429 Views

2 replies

0 likes

  • 429 Views
  • 2 replies
  • 0 likes

cannot download music on premium

Hi there spotify friends, I need help, i'm in the middle of complete desperation i just so love music! my prob with spotify goes like this->>> i have availd the premium 1 year promo since my 3 months first try had expired already and as i have availd...

Newbie

Hi there spotify friends, I need help, i'm in the middle of complete desperation i just so love music! my prob with spotify goes like this->>> i have availd the premium 1 year promo sin...

MattSuda

Spotify Star

273 Views

2 replies

0 likes

  • 273 Views
  • 2 replies
  • 0 likes

Payments

My banking card was cancel, i have Spotify premium, its ok if i ask someone else to pay my account? And if that person already has one account its ok to pay my account? Is with PayPal.

Newbie

My banking card was cancel, i have Spotify premium, its ok if i ask someone else to pay my account? And if that person already has one account its ok to pay my account? Is with PayPal. 

253 Views

0 replies

0 likes

  • 253 Views
  • 0 replies
  • 0 likes

Old playlist

Hey so I just bought Spotify premium and was using the free app before I have playlists on the free app that didn't get added to my premium how do I get them back to my new account. Help me please

Casual Listener

Hey so I just bought Spotify premium and was using the free app before I have playlists on the free app that didn't get added to my premium how do I get them back to my new account. Help me please

Candace-may15

Casual Listener

332 Views

2 replies

0 likes

  • 332 Views
  • 2 replies
  • 0 likes

#10161077 Starbucks premium subscription changed to free without notice

My company provided premium subscription was changed from premium to free without notice. I would like to restore my premium account from free back to premium. Thank you.

Newbie

My company provided premium subscription was changed from premium to free without notice. I would like to restore my premium account from free back to premium. Thank you.

231 Views

0 replies

0 likes

  • 231 Views
  • 0 replies
  • 0 likes

Spotify doesn't care about music collectors

I keep this notification undismissed to remind me that Spotify refuses to increase the bookmark limit beyond 10k despite thousands of complaints since 2014. Please, do it for the music lovers. You can still redeem yourselves!

Regular

I keep this notification undismissed to remind me that Spotify refuses to increase the bookmark limit beyond 10k despite thousands of complaints since 2014. Please, do it for the music lovers. You ca...

misterbrian

Regular

475 Views

4 replies

0 likes

  • 475 Views
  • 4 replies
  • 0 likes

Premium - Change Country:

Hi, Spotify is telling me my card payment is failing. It will not allow me to resend by current card details. I have also moved country and the drop-down menu to change the country has been frozen out as an option. Please help: Thank you.

Newbie

Hi,    Spotify is telling me my card payment is failing. It will not allow me to resend by current card details. I have also moved country and the drop-down menu to change the country has...

214 Views

0 replies

0 likes

  • 214 Views
  • 0 replies
  • 0 likes

Family Plan

hi! does someone know how do I get the subsciption with my family plan again? I was in the plan once but when the month got over I didn't get started the premium again and I'm not available to accept the invitation, so I don't know what to do. Can so...

Newbie

hi! does someone know how do I get the subsciption with my family plan again? I was in the plan once but when the month got over I didn't get started the premium again and I'm not available to accept...

231 Views

0 replies

0 likes

  • 231 Views
  • 0 replies
  • 0 likes

Cannot pay for Premium - $99/year deal

I'm a current monthly premium subscriber and I'm trying to take advantage of the deal sent to me by email for the $99/year pricing. When I try to pay, it says "Payment failed" and confusingly takes me to the yellow "Premium for Family" page (which I ...

Newbie

I'm a current monthly premium subscriber and I'm trying to take advantage of the deal sent to me by email for the $99/year pricing.   When I try to pay, it says "Payment failed" and confusingl...

295 Views

0 replies

0 likes

  • 295 Views
  • 0 replies
  • 0 likes

Double Payment

Hello,currently i have Spotify Premium for 9,99€/Month.It got debited on 7.12.On 9.12. I ordered the 99€/12Month Spotify Premium Package. This got debited on 12.12.My Abbonement Tab says that it will extend at 5.1.18 for 9,99. No word about the 12Mon...

Newbie

Hello, currently i have Spotify Premium for 9,99€/Month. It got debited on 7.12. On 9.12. I ordered the 99€/12Month Spotify Premium Package.  This got debited on 12.12. My Abbonement T...

256 Views

0 replies

0 likes

  • 256 Views
  • 0 replies
  • 0 likes

Superuser Contribution Student Discount revoked??

I have had a student discount for about 2 years now, and it just charged me the full 10.99 price for a non-student account, even though I am still in school!! I got a new card because my old one expired, but that shouldn't cancel my subsription statu...

Newbie

I have had a student discount for about 2 years now, and it just charged me the full 10.99 price for a non-student account, even though I am still in school!! I got a new card because my old one expi...

MrsKJ

Casual Listener

609 Views

2 replies

0 likes

  • 609 Views
  • 2 replies
  • 0 likes

Statut etudiant

Le lien ne marche pas pour finaliser mon achat apres la confirmation de mon statut etudiant comment faire ?

Newbie

Le lien ne marche pas pour finaliser mon achat apres la confirmation de mon statut etudiant comment faire ? 

339 Views

0 replies

0 likes

  • 339 Views
  • 0 replies
  • 0 likes

Italy-Sconto studenti: mancato reindirizzamento

Premesso che: ho già contattato l'assistenza clienti e mi hanno detto di porre il quesito alla community. Dunque, ho avviato la procedura per il pagamento dello sconto studenti. Tuttavia, una volta inseriti i dati della carta di credito, sono stata r...

Visitor

Premesso che: ho già contattato l'assistenza clienti e mi hanno detto di porre il quesito alla community. Dunque, ho avviato la procedura per il pagamento dello sconto studenti. Tuttavia, u...

imattolo

Community Legend

5020 Views

13 replies

0 likes

addebito
Premium
sconto studenti
sheerID
studenti
Subscriptions
  • 5020 Views
  • 13 replies
  • 0 likes

My bank refunded the money, but i wan't to pay again now to get my premium account back.

Hi. My bank refunded the money for the premium sportify account to me. I would like to pay it again ( the money for the premium account, which i have for more than a year) and get my premium account back. Which banknumer belongs to you or how does th...

Newbie

Hi. My bank refunded the money for the premium sportify account to me. I would like to pay it again ( the money for the premium account, which i have for more than a year) and get my premium account ...

333 Views

0 replies

0 likes

  • 333 Views
  • 0 replies
  • 0 likes

Premium account deactivated - paid for by fido, should still be active until DEc 31st.

My premium account seems to not longer be active. it is paid for through my Fido account, I called them and they said I should still be receiving premium until December 31st. How do I get it reactivated?

Casual Listener

My premium account seems to not longer be active.  it is paid for through my Fido account, I called them and they said I should still be receiving premium until December 31st. How do I get it re...

Maxim

Spotify Star

316 Views

3 replies

0 likes

  • 316 Views
  • 3 replies
  • 0 likes

Charges

Why was I charged P129 when the promo says P9 for 3months?

Regular

Why was I charged P129 when the promo says P9 for 3months?

Fab16

Regular

642 Views

9 replies

0 likes

  • 642 Views
  • 9 replies
  • 0 likes

Premium user in Ireland

I jave just moved to Ireland and I am trying to change my payment details to use a Ireland card however it says: "Spotify isn't available in your country yet. Change your location or choose a different payment method." What can I do!?

Newbie

I jave just moved to Ireland and I am trying to change my payment details to use a Ireland card however it says: "Spotify isn't available in your country yet. Change your location or choose...

260 Views

0 replies

0 likes

  • 260 Views
  • 0 replies
  • 0 likes

Payment

So I paid my premium a couple days ago and then just today it took more money for premium i don’t know what to do

Newbie

So I paid my premium a couple days ago and then just today it took more money for premium i don’t know what to do 

204 Views

0 replies

0 likes

  • 204 Views
  • 0 replies
  • 0 likes