Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 129169 Views
- 87 replies
- 10 likes
- 129169 Views
- 87 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 15399 Views
- 27 replies
- 3 likes
- 15399 Views
- 27 replies
- 3 likes
Why was I charged $14.99 instead of $9.99?
Shomehow without my input or approval my account was changed from a premium account to a family plan. Even though I specifically signed up for a premium account and never chose a family plan. This is unacceptable. Why did this happen?
- Shomehow without my input or approval my account was changed from a premium account to a family plan. Even though I specifically signed up for a premium account and never chose a family plan. Th...
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- 137 Views
- 0 replies
- 1 likes
- 137 Views
- 0 replies
- 1 likes
Question for Canadians
Until now I have not had a Premium account. When staying in the USA, the service disconnects after 14 days. Will this problem go away if I upgrade to Premium?
- Until now I have not had a Premium account. When staying in the USA, the service disconnects after 14 days. Will this problem go away if I upgrade to Premium?
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- 113 Views
- 0 replies
- 0 likes
- 113 Views
- 0 replies
- 0 likes
Charged full price after signing up for .99 cent promotion.
I signed up for the three-month .99 cent promotion and was charged the full price + tax.
- I signed up for the three-month .99 cent promotion and was charged the full price + tax.
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- 141 Views
- 0 replies
- 0 likes
- 141 Views
- 0 replies
- 0 likes
student discount
my student informations are verified and I've got a mail about it. They send me a link but I cannot open it and verify the discount. Is it possible to resend a link?
- my student informations are verified and I've got a mail about it. They send me a link but I cannot open it and verify the discount. Is it possible to resend a link?
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- 107 Views
- 0 replies
- 0 likes
- 107 Views
- 0 replies
- 0 likes
How can I talk to someone that can help me
I need assistance from someone at Spotify! I’ve been charged for the premium subscription for over 2 years yet it quit working in June and I was still charged. I’d like a refund for he months I haven’t been able to listen to any of the music I wanted...
- I need assistance from someone at Spotify! I’ve been charged for the premium subscription for over 2 years yet it quit working in June and I was still charged. I’d like a refund for he months I haven...
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- 147 Views
- 0 replies
- 0 likes
- 147 Views
- 0 replies
- 0 likes
On 99 cent Premium deal. Want to upgrade to Family. Can I do so for just $5 more ($5.99) or would
I be charged the full $14.99 right now? I hate to wait 3 months, but want to make sure I get the advantage of the $.99 deal...
- I be charged the full $14.99 right now? I hate to wait 3 months, but want to make sure I get the advantage of the $.99 deal...
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- 135 Views
- 0 replies
- 0 likes
- 135 Views
- 0 replies
- 0 likes
Can I switch premium from one accont to another
I just got premium, but I found out that I paid for it on a wrong account (an account I don`t use any more). Is there a way to switch the premium from my old account to the one I use now, without paing for the premium again?
- I just got premium, but I found out that I paid for it on a wrong account (an account I don`t use any more). Is there a way to switch the premium from my old account to the one I use now, without pai...
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- 143 Views
- 0 replies
- 0 likes
- 143 Views
- 0 replies
- 0 likes
I need to cancel an Account
Hello, I got an account with premium and I can’t remember the password so I can cancel that. And it’s my old mail so I can’t get a new password! Plz cancel my premium for me!
- Hello, I got an account with premium and I can’t remember the password so I can cancel that. And it’s my old mail so I can’t get a new password! Plz cancel my premium for me!
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- Roadie
- 201 Views
- 1 replies
- 0 likes
- 201 Views
- 1 replies
- 0 likes
weird premium trouble
hello , i just bought premium with the new 9,99 deal however it seems to be link to my FB profile? and it doesn't have my old playlists but when i log in with my normal username it seems to still be the spotify free client
- hello , i just bought premium with the new 9,99 deal however it seems to be link to my FB profile? and it doesn't have my old playlists but when i log in with my normal username it see...
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- Casual Listener
- 279 Views
- 3 replies
- 0 likes
- 279 Views
- 3 replies
- 0 likes
changed countries cannot update my family payment option
Hi all, I moved from the US to The Netherlands and I tried to update my payment method and to include the new Dutch credit card. However, I am not able to do so. Can you help me sort this out? I tried different ways of changing countries in my prefer...
- Hi all, I moved from the US to The Netherlands and I tried to update my payment method and to include the new Dutch credit card. However, I am not able to do so. Can you help me sort t...
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- 125 Views
- 0 replies
- 0 likes
- 125 Views
- 0 replies
- 0 likes
Solved!! From premium to Family
Hello Community, I had spotify premium but I accepted an invite voor spotify family. Does this automaticly stop my premium payments? Because I cant stop it online. Thank you in advance for the answers!
- Hello Community, I had spotify premium but I accepted an invite voor spotify family. Does this automaticly stop my premium payments? Because I cant stop it online. Thank you in advance for t...
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- Spotify Star
- 307 Views
- 1 replies
- 0 likes
- 307 Views
- 1 replies
- 0 likes
Spotify Connect - Same Network - Multiple Accounts
Hello , I want to subscribe to Spotify using my friend's account but it said that I already have same purchase but I just created this account
- Hello , I want to subscribe to Spotify using my friend's account but it said that I already have same purchase but I just created this account
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- Spotify Star
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
Just payed for Premium version but it doesn’t work
I’ve just payed for the Premium Version (with the promo) but it doesn’t work. What i have to do?
- I’ve just payed for the Premium Version (with the promo) but it doesn’t work. What i have to do?
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- Newbie
- 171 Views
- 1 replies
- 0 likes
- 171 Views
- 1 replies
- 0 likes
Could not add family member for Premium for Family
Previously it was ok but since last month I've noticed that my premium for family subscriber list was reset and I want to add my family back into it. I've reinvited them, but after they put in the details (street name, postal code etc.) and submit, t...
- Previously it was ok but since last month I've noticed that my premium for family subscriber list was reset and I want to add my family back into it. I've reinvited them, but afte...
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- Newbie
- 323 Views
- 4 replies
- 0 likes
- 323 Views
- 4 replies
- 0 likes
Tried to join a family plan and accidentally started my own
(I'm a broke college student SOS) I just tried joining an already exisiting family plan and I accidently ended up creating my own becasue I hadn't cancelled my own preimium first. Even though I immediatly cancled it, it says I still have the family a...
- (I'm a broke college student SOS) I just tried joining an already exisiting family plan and I accidently ended up creating my own becasue I hadn't cancelled my own preimium first. Even th...
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- Spotify Star
- 178 Views
- 1 replies
- 0 likes
- 178 Views
- 1 replies
- 0 likes
Stored music transfer
I had a shared premium account and recently downgraded to the free subscription. If I am now added to another person's premium acount do I still retain my current playlists and user name?
- I had a shared premium account and recently downgraded to the free subscription. If I am now added to another person's premium acount do I still retain my current playlists and user name?
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- Spotify Star
- 210 Views
- 1 replies
- 0 likes
- 210 Views
- 1 replies
- 0 likes
after 3 month of $0.99, do students receive $4.99 bill/month?
I see the offer that Spotify is holding now - 3 months for only $0.99. After the 3 months, the service will be $9.99/month. But if you are a student, will it be $4.99/month? The promo doesn't specify that it will be 4.99 for students so I just want t...
- I see the offer that Spotify is holding now - 3 months for only $0.99. After the 3 months, the service will be $9.99/month. But if you are a student, will it be $4.99/month? The promo doesn't specify...
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- Spotify Star
- 663 Views
- 1 replies
- 0 likes
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$0.99$4.993 monthsStudentstudents
- 663 Views
- 1 replies
- 0 likes
Payment
Hi I’ve had a £9.99 payment taken out but I’m pretty sure I’m not subscribed I would be great ful if you can take sort this out please. It shouldn’t be happening
- Hi I’ve had a £9.99 payment taken out but I’m pretty sure I’m not subscribed I would be great ful if you can take sort this out please. It shouldn’t be happening
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- Spotify Star
- 224 Views
- 1 replies
- 0 likes
- 224 Views
- 1 replies
- 0 likes
student membership with 99 cent for three months
thinking about joining spotify and was wondering do you get the 3 months membership for 99 cent if you get a student membership
- thinking about joining spotify and was wondering do you get the 3 months membership for 99 cent if you get a student membership
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- Spotify Star
- 201 Views
- 1 replies
- 0 likes
- 201 Views
- 1 replies
- 0 likes
Spotify are still taking payments after I have cancelled three times already
I have cancelled my premium three times now and still being charged. I have followed all the recommendations online and on the spotify website but to no avail. I just want spotify to stop charging me. Especially as I hardly ever use it.
- I have cancelled my premium three times now and still being charged. I have followed all the recommendations online and on the spotify website but to no avail. I just want spotify to stop charg...
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- Spotify Star
- 147 Views
- 1 replies
- 0 likes
- 147 Views
- 1 replies
- 0 likes