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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
77511 Views
31 replies
2 likes
Moderator
122018 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Moderator
160917 Views
71 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
315877 Views
174 replies
13 likes
My son has a Spotify account and pays with his bank card . I want to open a family account and pay with my bank card . We have tried to cancel his account but it won't let you click on subscription so we can't close his account .what do we do?
My son has a Spotify account and pays with his bank card . I want to open a family account and pay with my bank card . We have tried to cancel his account but it won't let you click on subscription s...
Community Legend
385 Views
1 replies
0 likes
I'm being charged for Spotify when I don't even use it in the first place. I'd like my money back.
I'm being charged for Spotify when I don't even use it in the first place. I'd like my money back.
Community Legend
267 Views
1 replies
0 likes
To whom it may concern: My wife and I both have premium accounts. I just purchased the family plan and sent her an invitation to I also sent it to my sons at gmail addresses. They both got the invite, but she did not. How do we get her set up in the...
To whom it may concern: My wife and I both have premium accounts. I just purchased the family plan and sent her an invitation to <removed sensitive information> I also sent ...
Community Legend
371 Views
1 replies
0 likes
I was trying to buy Student Premium, i entered my information and then next page said that; Are you not sure if you are eligible? Check it here. Also we didn't charge you yet so don't worry. End quote. Something like this and i was like oh cool and w...
I was trying to buy Student Premium, i entered my information and then next page said that; Are you not sure if you are eligible? Check it here. Also we didn't charge you yet so don't worry. End quot...
Community Legend
512 Views
1 replies
0 likes
I recently moved from the US to the Netherlands. Reading up on how to change one's country (https://support.spotify.com/us/article/How-can-I-change-my-country-setting/) notes that just changing your payment method to one issued in the new country sho...
I recently moved from the US to the Netherlands. Reading up on how to change one's country (https://support.spotify.com/us/article/How-can-I-change-my-country-setting/) notes that just changing your ...
277 Views
0 replies
0 likes
Hey there everybody, I just wanted to pay for an student subscription in Belgium because here I am studying and my Spotify account correspond to the country/uni. However, I get stuck when I want to pay. My credit card is from France and I get an mess...
Hey there everybody, I just wanted to pay for an student subscription in Belgium because here I am studying and my Spotify account correspond to the country/uni. However, I get stuck when I wa...
Spotify Star
794 Views
3 replies
0 likes
I purchased premium on my 1st spotify account, 3 months for 99c became available and i wanted to purchase it so i made a new account in order to purchase it using the same paypal account and payment details but it never goes through and instead bring...
I purchased premium on my 1st spotify account, 3 months for 99c became available and i wanted to purchase it so i made a new account in order to purchase it using the same paypal account and payment ...
Casual Listener
1141 Views
2 replies
0 likes
You may have already tried it, but for offline listening, you must download the songs previously. My question is, I already have a premium account, and I want to access to the prepayment offer (paying the whole year in advance with a 2 month discount...
You may have already tried it, but for offline listening, you must download the songs previously. My question is, I already have a premium account, and I want to access to the prepayment off...
Community Legend
462 Views
1 replies
0 likes
I just recently bought the premium account and I have been charged for this, however, i still can't listen to music offline? what do I do?
I just recently bought the premium account and I have been charged for this, however, i still can't listen to music offline? what do I do?
Casual Listener
602 Views
3 replies
0 likes
Hi there,i'd like to know how many devices per users each one can connect to his account if he's part of a Premium for Family subscription
Hi there, i'd like to know how many devices per users each one can connect to his account if he's part of a Premium for Family subscription
Community Legend
551 Views
1 replies
0 likes
Hello community, so as I try to pay for Premium with Paypal, Paypal keeps telling me to add a new bank account, although I already have one, which is working fine (tested on other purchases).Any solutions to my problem ?
Hello community, so as I try to pay for Premium with Paypal, Paypal keeps telling me to add a new bank account, although I already have one, which is working fine (tested on other purchases)...
Community Legend
313 Views
1 replies
0 likes
Hello, I'm trying to pay the 0,99€ with the pre-paid mastercard from paysafecard, but it says that it's from a country where there's no spotify so I need to use another card. I live in Europe, more specifically in Portugal. What can I do? Thanks
Hello, I'm trying to pay the 0,99€ with the pre-paid mastercard from paysafecard, but it says that it's from a country where there's no spotify so I need to use another card. I live...
366 Views
0 replies
1 likes
i was charged £9.99 when i don't even have an account
i was charged £9.99 when i don't even have an account
Community Legend
345 Views
1 replies
0 likes
I've receive the email regarding an offer ends on this year for upgrading the account to premium for three months with low cost. I accepted the offer and my credit card being charged. But the account status still keep in "free" status. So what can I ...
I've receive the email regarding an offer ends on this year for upgrading the account to premium for three months with low cost. I accepted the offer and my credit card being charged. But the ...
Community Legend
402 Views
3 replies
0 likes
I am now a 4 month user of spotify always paid nicely on time and now I had to pay today but I didn't had the money on my account where it get's charged. Now They did pick up the money after I placed it, it says spotify took it too, I logged in I log...
I am now a 4 month user of spotify always paid nicely on time and now I had to pay today but I didn't had the money on my account where it get's charged. Now They did pick up the money after I placed...
377 Views
0 replies
0 likes
spotify made duplicate payment, What should I do to stop this
spotify made duplicate payment, What should I do to stop this
Casual Listener
288 Views
1 replies
0 likes
I’ve been trying to subscribe for premium using Smartload but the system kept on saying that something went wrong ang try it again. After how many trials, it still didn’t work. How do I deal with it?
I’ve been trying to subscribe for premium using Smartload but the system kept on saying that something went wrong ang try it again. After how many trials, it still didn’t work. How do I deal with it?
Community Legend
354 Views
1 replies
0 likes
I have received a premium offer of £99 for one year but I am already a premium member and have just paid my 9.99 monthly payment. If I take up the annual offer, will my payment be taken NEXT MONTH when the normal monthly payment would be due or will ...
I have received a premium offer of £99 for one year but I am already a premium member and have just paid my 9.99 monthly payment. If I take up the annual offer, will my payment be taken NEXT MO...
Community Legend
491 Views
1 replies
0 likes
Ho attivato Spotify family fino a 5 membri ad un costo di euro 14,99 correttamente addebitati. Perche ho ricevuto un addebito ulteriore di euro 9.99? Qualcuno puo aiutarmi?
Ho attivato Spotify family fino a 5 membri ad un costo di euro 14,99 correttamente addebitati. Perche ho ricevuto un addebito ulteriore di euro 9.99? Qualcuno puo aiutarmi?
Community Legend
2416 Views
7 replies
0 likes
