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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
125806 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
51691 Views
87 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
223012 Views
139 replies
12 likes
Hello! When I was trying to update my payment information with a new card after I got as new one, I kept getting a try again error ,but then I was charged 5 times and it still hasn't renewed my supcription for this month! Please Help Me!!
Hello! When I was trying to update my payment information with a new card after I got as new one, I kept getting a try again error ,but then I was charged 5 times and it still hasn't renewe...
Not applicable
161 Views
1 replies
0 likes
I signed up for Spotify Premium Student yesterday, and I got three charges. 2 for the $5.29 of the Student and one full-price $10.59. What's going on?
I signed up for Spotify Premium Student yesterday, and I got three charges. 2 for the $5.29 of the Student and one full-price $10.59. What's going on?
Not applicable
235 Views
1 replies
0 likes
I originally signed up for student Spotify and graduated, so the payments switched to regular premium. I'm trying to change my card detail information and when I go to Account overview > Subscription > Payment method Update, it brings me to a page wh...
I originally signed up for student Spotify and graduated, so the payments switched to regular premium. I'm trying to change my card detail information and when I go to Account overview > Subscript...
Spotify Star
183 Views
1 replies
0 likes
Hi, I recently permanently deleted my facebook account, not realising it was connected to my spotify account. I am now unable to log into the account and am still subscribed. Does anyone have any advice for being able to swap the subscription to a ne...
Hi, I recently permanently deleted my facebook account, not realising it was connected to my spotify account. I am now unable to log into the account and am still subscribed. Does a...
Roadie
201 Views
1 replies
0 likes
I just recently got an iPhone 8, I had Spotify premium on my 7 now it’s telling me that I have a free account when I literally was just charged for premium. Tried to see if I had a different account, tried logging out of everything. Nothing is workin...
I just recently got an iPhone 8, I had Spotify premium on my 7 now it’s telling me that I have a free account when I literally was just charged for premium. Tried to see if I had a different account,...
Regular
233 Views
2 replies
0 likes
Hi, i'm giuseppe.I just did my registration on spotify and it automatically gave me 7 days of trial. Then by the pc i did also the 30 days trial premium. On my account information it says that 26th of november i'll get a charge of €0,00. Does it mean...
Hi, i'm giuseppe. I just did my registration on spotify and it automatically gave me 7 days of trial. Then by the pc i did also the 30 days trial premium. On my account information it says that 26th...
Spotify Star
328 Views
1 replies
0 likes
I cancelled my premium subscription, because I'm broke, but will I still be charged for this month?
I cancelled my premium subscription, because I'm broke, but will I still be charged for this month?
Spotify Star
172 Views
1 replies
0 likes
spotify I made two charges to pass to student premium, however it did not become a premium my account and de money dissappeared
spotify I made two charges to pass to student premium, however it did not become a premium my account and de money dissappeared
Roadie
177 Views
1 replies
0 likes
I signed up for the spotify premium trial for 30 days. On the 29th day (10/15/17) I canceled my subscription so I would not be charaged for another month. However, I was charaged $10.59 for the next month even though under my subscription status it s...
I signed up for the spotify premium trial for 30 days. On the 29th day (10/15/17) I canceled my subscription so I would not be charaged for another month. However, I was charaged $10.59 f...
Roadie
186 Views
1 replies
0 likes
Hi, i accidentally subscribed for the premium account on my friend's account because my phone was logged in into his account. Is there any chance i could cancel and get a refund? Please assist thanks!
Hi, i accidentally subscribed for the premium account on my friend's account because my phone was logged in into his account. Is there any chance i could cancel and get a refund? Please assist thanks...
Spotify Star
191 Views
1 replies
0 likes
Hi hopefully someone can help me i'm having problems i activated three new accounts 6 months free through my cellular provider and two of them are working fine. They sent me a confirmation for the two that work but one of them are still saying it's a...
Hi hopefully someone can help me i'm having problems i activated three new accounts 6 months free through my cellular provider and two of them are working fine. They sent me a confirmation ...
Newbie
652 Views
2 replies
0 likes
Hi,i need to delete an old facebook account and my spotify account is connected to this account. I tried settings and couldn't find the 'disconnect from facebook' button. What do i do?
Hi, i need to delete an old facebook account and my spotify account is connected to this account. I tried settings and couldn't find the 'disconnect from facebook' button. What do i do?
113 Views
0 replies
0 likes
Hi,im asking if spotify make 3 month 0.99$ ? because deezer make it...So did i stop my subscription and i go on deezer or spotify make it too ? Sorry for my bad english but i speak normally only baguette.
Hi, im asking if spotify make 3 month 0.99$ ? because deezer make it... So did i stop my subscription and i go on deezer or spotify make it too ? Sorry for my bad english but i speak norma...
Spotify Star
266 Views
1 replies
0 likes
hola,como se puede coseguir una factura por lo que pago a spotify? Gracias
hola, como se puede coseguir una factura por lo que pago a spotify? Gracias
229 Views
0 replies
0 likes
So i just got Studnet premium and it still hasnt updated. Ive tried signing out and signing back in but i havent got premium. Anyone help me with this??
So i just got Studnet premium and it still hasnt updated. Ive tried signing out and signing back in but i havent got premium. Anyone help me with this??
Community Legend
238 Views
1 replies
0 likes
So this is what happened i tried to sign up for student premiun using my paymaya account but after i put in the card details it says my card wasnt charged and i still have to verify if im really a student so i did upload documents and such but i got ...
So this is what happened i tried to sign up for student premiun using my paymaya account but after i put in the card details it says my card wasnt charged and i still have to verify if im really a st...
Casual Listener
231 Views
2 replies
0 likes
Im enrolled in a premium promo, i was charged automatically, all my downloaded songs are to be downloaded again... but evertime i attempt to do a download, i got an error saying that i need to still subscribe on the premium promo... i need help...
Im enrolled in a premium promo, i was charged automatically, all my downloaded songs are to be downloaded again... but evertime i attempt to do a download, i got an error saying that i need to still ...
Newbie
354 Views
3 replies
0 likes
I went to play music won't let me in my account
I went to play music won't let me in my account
Casual Listener
202 Views
1 replies
0 likes
i entered the card details of my debit card. it showed a message saying "please enter a valid credit card number", so i figured you mustnt be able to use debit cards for payments. but on the help pages i saw that other people were able to pay for the...
i entered the card details of my debit card. it showed a message saying "please enter a valid credit card number", so i figured you mustnt be able to use debit cards for payments. but on the help pag...
Newbie
6243 Views
3 replies
0 likes
Hi Spotify, I have seen some posts on this topic but yet been able to find myself a solution. I have been using Premium with a UK debit card until 3 months ago, when I wanted to switch my payment method to a Hong Kong credit card as I no longer live ...
Hi Spotify, I have seen some posts on this topic but yet been able to find myself a solution. I have been using Premium with a UK debit card until 3 months ago, when I wanted to switch my&nb...
159 Views
0 replies
0 likes
