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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

153490 Views

69 replies

10 likes

Premium for Family
  • 153490 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

99451 Views

89 replies

4 likes

  • 99451 Views
  • 89 replies
  • 4 likes

Doesn't accept payment but reserves on bank account

Hi, for some reason when I try to update my Spotify premium subscribtion with my new Visa card, i get an error message saying "Payment failed. Try again, or use a different payment method." yet my bank account shows reserved payments that immediately...

Casual Listener

Hi, for some reason when I try to update my Spotify premium subscribtion with my new Visa card, i get an error message saying "Payment failed. Try again, or use a different payment method." yet my ba...

Richas123

Casual Listener

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Not able to get spotify premium

Hey im trying to activate spotify premium but it says the i have already tried premium but i havent can someone help please ?

Newbie

Hey im trying to activate spotify premium but it says the i have already tried premium but i havent can someone help please ?

Maxim

Spotify Star

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

Charged after canceling

Hi! I was recently charged for another month of premium when I had not agreed to pay. Is there a way I can cancel the payment and get my money back?

Newbie

Hi! I was recently charged for another month of premium when I had not agreed to pay. Is there a way I can cancel the payment and get my money back? 

Luke

Community Legend

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

Hi could someone pls help me..i have Premium subscription but im not getting premium features..

Im from the Philippines..im subscribed to Spotify premium yet im not getting its features ..could someone pls help me,or maybe share how i can reach out to someone from Spotify on a live chat support?thanks

Newbie

Im from the Philippines..im subscribed to Spotify premium yet im not getting its features ..could someone pls help me,or maybe share how i can reach out to someone from Spotify on a live chat support...

Luke

Community Legend

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

12 months subscription

I want to get the offer of the 12 months subscription for 69€ however I already have a Spotify premium membership paid until April of next year thanks to some gift cards I received. If I get the offer will I lose the 4 months or will they be transfer...

Newbie

I want to get the offer of the 12 months subscription for 69€ however I already have a Spotify premium membership paid until April of next year thanks to some gift cards I received. If I get the offe...

Luke

Community Legend

473 Views

1 replies

0 likes

  • 473 Views
  • 1 replies
  • 0 likes

Solved!! 12 month subscriptiopn offer paid but monthly charge still shows

I have a monthly premium subscription and I have just paid for a special offer 12 month subscription but the monthly charge still shows on the subscription page - not the 12 month charge - but the receipt for the payment shows in my receipt list do I...

Casual Listener

I have a monthly premium subscription and I have just paid for a special offer 12 month subscription but the monthly charge still shows on the subscription page - not the 12 month charge - but the re...

bkkguy

Casual Listener

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Premium family been paying double

Hi! Me and my wife got married about a month ago and she got a new card since she changed her name. Then we we noticed she’s been paying for Spotify Premium even though she stands as active in my premium family account. So now you have been billing u...

Newbie

Hi!   Me and my wife got married about a month ago and she got a new card since she changed her name.    Then we we noticed she’s been paying for Spotify Premium even though she st...

Benski105

Casual Listener

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Solved!! Spotify gift cards in canada?

Hi!I would like to know if spotify gift cards are available in canada? I live at montreal and i failed to see them in store. If they are available, where can i get them? Thank you!

Newbie

Hi! I would like to know if spotify gift cards are available in canada? I live at montreal and i failed to see them in store.   If they are available, where can i get them?    Tha...

jeffreycurtis

Newbie

41654 Views

3 replies

1 likes

  • 41654 Views
  • 3 replies
  • 1 likes

Promotion 9php for 3 months

I’ve been seeing advertisements online that Spotify is offering 3php for 3months. I think I need this promo since I’ve been a customer for almost 2 years or more now. How can I avail this promotion?

Newbie

I’ve been seeing advertisements online that Spotify is offering 3php for 3months. I think I need this promo since I’ve been a customer for almost 2 years or more now. How can I avail this promotion?

378 Views

0 replies

0 likes

  • 378 Views
  • 0 replies
  • 0 likes

Payment

Someone can help me, pls!I created a new acc Spotify using my Facebook profile and I did the payment but my acc premium doesn't work.

Newbie

Someone can help me, pls! I created a new acc Spotify using my Facebook profile and I did the payment but my acc premium doesn't work.

romero17andrea

Newbie

478 Views

2 replies

0 likes

  • 478 Views
  • 2 replies
  • 0 likes

Wrong Payment

Hi, I signed up to the 3 months or 99p deal with a new account etc.... All fine, email comes through and i have been charged 9.99 for one month instead. My friend who did it same time has got the 99p deal. I have contacted my credit card people wo he...

Visitor

Hi, I signed up to the 3 months or 99p deal with a new account etc.... All fine, email comes through and i have been charged 9.99 for one month instead. My friend who did it same time has got the 99p...

195 Views

0 replies

0 likes

  • 195 Views
  • 0 replies
  • 0 likes

Getting charged twice a month

I have been getting charged $9.99 a month & $14.99 a month as well. I upgraded and continue to get charged both.

Newbie

I have been getting charged $9.99 a month & $14.99 a month as well. I upgraded and continue to get charged both. 

shinnphyllis

Newbie

390 Views

1 replies

1 likes

Android
  • 390 Views
  • 1 replies
  • 1 likes

I accidently have 2 subscriptions

I have made a stupid mistake.When i wanted to get the 1 year pay up front deal, i logged in via facebook to get this subscription. Now, after i paid, I see i accidently connected via my old account instead of the one i've used the last few months. Th...

Newbie

I have made a stupid mistake. When i wanted to get the 1 year pay up front deal, i logged in via facebook to get this subscription. Now, after i paid, I see i accidently connected via my old account...

232 Views

0 replies

0 likes

  • 232 Views
  • 0 replies
  • 0 likes

spotify no playstation

nao assinei spotify premium e mesmo assim tive que paga 16.90 reais . Quero reebolso

Newbie

nao assinei spotify premium e mesmo assim tive que paga 16.90 reais . Quero reebolso

198 Views

0 replies

0 likes

  • 198 Views
  • 0 replies
  • 0 likes

Premium for Family not working

I bought Premium for Family subscription a couple of months ago and have not been able to get my two sons set up on it. They click the link in the invitation email and that all works fine but when they open the app it still says they're on the Free v...

Visitor

I bought Premium for Family subscription a couple of months ago and have not been able to get my two sons set up on it. They click the link in the invitation email and that all works fine but when th...

186 Views

0 replies

0 likes

  • 186 Views
  • 0 replies
  • 0 likes

Premium nie dziala Premium dosn't work

Dlaczego spotify premium przez tydzien dzialal a teraz sie zepsol i jak wlaczam spotify na komputerze to jest napisane "spotify free" a na telefonie wyskakuja reklamy... Why spotify premium was working about week and now when i turn of spotify its no...

Newbie

Dlaczego spotify premium przez tydzien dzialal a teraz sie zepsol i jak wlaczam spotify na komputerze to jest napisane "spotify free" a na telefonie wyskakuja reklamy...   Why spotify premium ...

240 Views

0 replies

0 likes

  • 240 Views
  • 0 replies
  • 0 likes

Upgrade to premium family account

Hello,I have premium account where I recently made a one-time payment so next scheduled monthly payment is planned for 19-01-06.Now I would like to upgrade to Premium Family - will that be handled accordingly by Spotify so I will only be charged "the...

Newbie

Hello, I have premium account where I recently made a one-time payment so next scheduled monthly payment is planned for 19-01-06. Now I would like to upgrade to Premium Family - will that be handle...

199 Views

0 replies

0 likes

  • 199 Views
  • 0 replies
  • 0 likes

1 Paypal account for 2 spotify accounts

I payed for a couple of months of spotify premium some years ago, but for someone else's account. I realize that that impedes me of taking advantage of the 3 months for 0,99€, thought I would still be interested in paying the 6,99€ per month, though ...

Newbie

I payed for a couple of months of spotify premium some years ago, but for someone else's account. I realize that that impedes me of taking advantage of the 3 months for 0,99€, thought I would st...

328 Views

0 replies

0 likes

  • 328 Views
  • 0 replies
  • 0 likes

Bought yearly premium while having monthly payment

Hello, currently i have premium with monthly payment. Today i bought premium with yearly payment. In my account overview i see that my monthly payment will be renew in january. Do i have to cancel the monthly payment or will the monthly be replaced b...

Casual Listener

Hello,   currently i have premium with monthly payment. Today i bought premium with yearly payment. In my account overview i see that my monthly payment will be renew in january. Do i have to ...

Freakzlike

Casual Listener

465 Views

3 replies

1 likes

  • 465 Views
  • 3 replies
  • 1 likes