Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
74091 Views
31 replies
2 likes
Moderator
121307 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
158497 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
310253 Views
174 replies
13 likes
I recently moved from the US to the Netherlands. Reading up on how to change one's country (https://support.spotify.com/us/article/How-can-I-change-my-country-setting/) notes that just changing your payment method to one issued in the new country sho...
I recently moved from the US to the Netherlands. Reading up on how to change one's country (https://support.spotify.com/us/article/How-can-I-change-my-country-setting/) notes that just changing your ...
265 Views
0 replies
0 likes
Hey there everybody, I just wanted to pay for an student subscription in Belgium because here I am studying and my Spotify account correspond to the country/uni. However, I get stuck when I want to pay. My credit card is from France and I get an mess...
Hey there everybody, I just wanted to pay for an student subscription in Belgium because here I am studying and my Spotify account correspond to the country/uni. However, I get stuck when I wa...
Spotify Star
772 Views
3 replies
0 likes
I purchased premium on my 1st spotify account, 3 months for 99c became available and i wanted to purchase it so i made a new account in order to purchase it using the same paypal account and payment details but it never goes through and instead bring...
I purchased premium on my 1st spotify account, 3 months for 99c became available and i wanted to purchase it so i made a new account in order to purchase it using the same paypal account and payment ...
Casual Listener
1120 Views
2 replies
0 likes
You may have already tried it, but for offline listening, you must download the songs previously. My question is, I already have a premium account, and I want to access to the prepayment offer (paying the whole year in advance with a 2 month discount...
You may have already tried it, but for offline listening, you must download the songs previously. My question is, I already have a premium account, and I want to access to the prepayment off...
Community Legend
455 Views
1 replies
0 likes
I just recently bought the premium account and I have been charged for this, however, i still can't listen to music offline? what do I do?
I just recently bought the premium account and I have been charged for this, however, i still can't listen to music offline? what do I do?
Casual Listener
590 Views
3 replies
0 likes
Hi there,i'd like to know how many devices per users each one can connect to his account if he's part of a Premium for Family subscription
Hi there, i'd like to know how many devices per users each one can connect to his account if he's part of a Premium for Family subscription
Community Legend
546 Views
1 replies
0 likes
Hello community, so as I try to pay for Premium with Paypal, Paypal keeps telling me to add a new bank account, although I already have one, which is working fine (tested on other purchases).Any solutions to my problem ?
Hello community, so as I try to pay for Premium with Paypal, Paypal keeps telling me to add a new bank account, although I already have one, which is working fine (tested on other purchases)...
Community Legend
303 Views
1 replies
0 likes
Hello, I'm trying to pay the 0,99€ with the pre-paid mastercard from paysafecard, but it says that it's from a country where there's no spotify so I need to use another card. I live in Europe, more specifically in Portugal. What can I do? Thanks
Hello, I'm trying to pay the 0,99€ with the pre-paid mastercard from paysafecard, but it says that it's from a country where there's no spotify so I need to use another card. I live...
356 Views
0 replies
1 likes
i was charged £9.99 when i don't even have an account
i was charged £9.99 when i don't even have an account
Community Legend
341 Views
1 replies
0 likes
I've receive the email regarding an offer ends on this year for upgrading the account to premium for three months with low cost. I accepted the offer and my credit card being charged. But the account status still keep in "free" status. So what can I ...
I've receive the email regarding an offer ends on this year for upgrading the account to premium for three months with low cost. I accepted the offer and my credit card being charged. But the ...
Community Legend
388 Views
3 replies
0 likes
I am now a 4 month user of spotify always paid nicely on time and now I had to pay today but I didn't had the money on my account where it get's charged. Now They did pick up the money after I placed it, it says spotify took it too, I logged in I log...
I am now a 4 month user of spotify always paid nicely on time and now I had to pay today but I didn't had the money on my account where it get's charged. Now They did pick up the money after I placed...
371 Views
0 replies
0 likes
spotify made duplicate payment, What should I do to stop this
spotify made duplicate payment, What should I do to stop this
Casual Listener
282 Views
1 replies
0 likes
I’ve been trying to subscribe for premium using Smartload but the system kept on saying that something went wrong ang try it again. After how many trials, it still didn’t work. How do I deal with it?
I’ve been trying to subscribe for premium using Smartload but the system kept on saying that something went wrong ang try it again. After how many trials, it still didn’t work. How do I deal with it?
Community Legend
346 Views
1 replies
0 likes
I have received a premium offer of £99 for one year but I am already a premium member and have just paid my 9.99 monthly payment. If I take up the annual offer, will my payment be taken NEXT MONTH when the normal monthly payment would be due or will ...
I have received a premium offer of £99 for one year but I am already a premium member and have just paid my 9.99 monthly payment. If I take up the annual offer, will my payment be taken NEXT MO...
Community Legend
475 Views
1 replies
0 likes
Ho attivato Spotify family fino a 5 membri ad un costo di euro 14,99 correttamente addebitati. Perche ho ricevuto un addebito ulteriore di euro 9.99? Qualcuno puo aiutarmi?
Ho attivato Spotify family fino a 5 membri ad un costo di euro 14,99 correttamente addebitati. Perche ho ricevuto un addebito ulteriore di euro 9.99? Qualcuno puo aiutarmi?
Community Legend
2399 Views
7 replies
0 likes
Just bought the one payment unlimited music deal, family member told me that it was $99 for 5 people (like the family premium one) but turns out it wasn’t, why would anyone pay $10 a month for one account when you can get 6 for $14.99? Is there any w...
Just bought the one payment unlimited music deal, family member told me that it was $99 for 5 people (like the family premium one) but turns out it wasn’t, why would anyone pay $10 a month for one ac...
Community Legend
392 Views
1 replies
0 likes
Hi, I had to cancel my Spotify premium subscription right after I subscribed. Will I still get charged for the first month even though I cancelled right away? Thanks!
Hi, I had to cancel my Spotify premium subscription right after I subscribed. Will I still get charged for the first month even though I cancelled right away? Thanks!
Community Legend
480 Views
1 replies
0 likes
Hello,I've had a premium family plan for a long time and am just now getting around to asking why I am limited to only one stream at a time.If my son is listening to Spotify (on his own account) I can't stream at the same time. We have different play...
Hello, I've had a premium family plan for a long time and am just now getting around to asking why I am limited to only one stream at a time. If my son is listening to Spotify (on his own account...
Spotify Star
451 Views
3 replies
0 likes
After giving you money for so darn long, i feel a tiny bit pissed off. Please give me my month or my money.
After giving you money for so darn long, i feel a tiny bit pissed off. Please give me my month or my money.
182 Views
0 replies
0 likes
