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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61548 Views
  • 25 replies
  • 5 likes
  • 61548 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36704 Views
  • 19 replies
  • 2 likes
  • 36704 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28008 Views
  • 16 replies
  • 3 likes
  • 28008 Views
  • 16 replies
  • 3 likes

Editing out songs and genres from my weekly discover

Hey there. I sometimes play Spotify in our shared office space, and my colleagues ask me to play certain songs every now and then. The problem is that these songs affect my weekly playlist, and not in a good way. Is there a way in which I can listen ...

  • Newbie
  • Hey there. I sometimes play Spotify in our shared office space, and my colleagues ask me to play certain songs every now and then. The problem is that these songs affect my weekly playlist, and ...
  • 52 Views
  • 0 replies
  • 0 likes
  • 52 Views
  • 0 replies
  • 0 likes

Me cobraron dos veces

Habia iniciado mi suscripcion hace dos dias de spotify para universitarios porque le faltaba subir un documento, revisando mi cuenta tengo un cargo el viernes y ahorita que termine la suscripcion, me hicieron otro cargo

  • Newbie
  • Habia iniciado mi suscripcion hace dos dias de spotify para universitarios porque le faltaba subir un documento, revisando mi cuenta tengo un cargo el viernes y ahorita que termine la suscripcion, me...
  • 76 Views
  • 0 replies
  • 0 likes
  • 76 Views
  • 0 replies
  • 0 likes

Solved!! I need help. With my free trial

Hello. Today I downloaded spotify. And I received a free trial when I pressed the offline thing at a playlist. Now I have a free trial I think. How can I cancel it. Because I won't pay after. I am really scared please help me. I can't affroid paying ...

  • Newbie
  • Hello. Today I downloaded spotify. And I received a free trial when I pressed the offline thing at a playlist. Now I have a free trial I think. How can I cancel it. Because I won't pay after. I am re...
  • Jessiemariea
  • Newbie
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

charged me when I didnt buy anything

I entered my card info for the student discount but then never finished signing up but it stilll charged me. Spotify doesn't help at all becuase they dont have an email or whatever to contact them so i really need help please

  • Newbie
  • I entered my card info for the student discount but then never finished signing up but it stilll charged me. Spotify doesn't help at all becuase they dont have an email or whatever to contact them so...
  • 43 Views
  • 0 replies
  • 0 likes
  • 43 Views
  • 0 replies
  • 0 likes

Problemas con cuenta premium

Tengo el siguiente problema, no puedo agregar canciones a la cola y no me permite cambiar las canciones solo sald este mensaje

  • Newbie
  • Tengo el siguiente problema, no puedo agregar canciones a la cola y no me permite cambiar las canciones solo sald este mensaje
  • 42 Views
  • 0 replies
  • 0 likes
  • 42 Views
  • 0 replies
  • 0 likes

Cannot change credit card info.

I need to change my credit card info 

  • Newbie
  • I need to change my credit card info 
  • rossi1911
  • Community Legend
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Premium subscription issie

Paid for premium a few days ago, says premium under my account details, have logged in and out of Facebook and the only thing that works is I have no ads. It won't let me skip more than 5 songs and then it won't let me skip anymore and it won't let m...

  • Regular
  • Paid for premium a few days ago, says premium under my account details, have logged in and out of Facebook and the only thing that works is I have no ads. It won't let me skip more than 5 songs and t...
  • 64 Views
  • 0 replies
  • 1 likes
  • 64 Views
  • 0 replies
  • 1 likes

Help. Premium is being weird

I bought student premium and it is being odd. I can download songs and select songs, but I can't go forward or backward and it won't allow me to press the shuffle button. It keeps telling me to go buy premium but I have checked the page and I own it....

  • Newbie
  • I bought student premium and it is being odd. I can download songs and select songs, but I can't go forward or backward and it won't allow me to press the shuffle button. It keeps telling me to go bu...
  • 83 Views
  • 0 replies
  • 0 likes
  • 83 Views
  • 0 replies
  • 0 likes

Superuser Contribution pago sin premium

hola queria hacer el pago de spotify y no me deja hacer la descarga dice que sigo en free ,pero el cargo si se hizo

  • Newbie
  • hola queria hacer el pago de spotify y no me deja hacer la descarga dice que sigo en free ,pero el cargo si se hizo 
  • Maria_B
  • Moderator
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Solved!! Ending the supscription

I've i end my supscirption of my 3 months free spotify and it wil pay another month on 17-8-17 can i cancel it and still have the premium version to 17-8-17 or will it be directly free?

  • Newbie
  • I've i end my supscirption of my 3 months free spotify and it wil pay another month on 17-8-17 can i cancel it and still have the premium version to 17-8-17 or will it be directly free?
  • rossi1911
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reinstalling the app caused me to lose my playlist

I've reinstalled the app and installed it and all of a sudden my playlist changed. It's weird that I have some songs I've saved before but there is a lot of new music I've never even heard of. What happened there? I mean The new music is good music I...

  • Newbie
  • I've reinstalled the app and installed it and all of a sudden my playlist changed. It's weird that I have some songs I've saved before but there is a lot of new music I've never even heard of. What h...
  • Maria_B
  • Moderator
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Superuser Contribution doble cobro por suscripción que no se realizó

Estaba verificando la suscripción para universitarios pero no la finalicé, mi entidad bancaria me envió dos mensajes indicando que se me habia debitado el valor de la suscripción dos veces, actualmente no cuento con suscripción para universitarios en...

  • Newbie
  • Estaba verificando la suscripción para universitarios pero no la finalicé, mi entidad bancaria me envió dos mensajes indicando que se me habia debitado el valor de la suscripción dos veces, actualmen...
  • Maria_B
  • Moderator
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tarjeta de regalo

No sé activo mi tarjeta de regalo y erróneamente se activo la prueba de siete días gratis, como la puedo activar si seguí todos los pasos?

  • Newbie
  • No sé activo mi tarjeta de regalo y erróneamente se activo la prueba de siete días gratis, como la puedo activar si seguí todos los pasos?
  • Maria_B
  • Moderator
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscripcion

Acabo de meter mi tarjeta para obtener el premium de estudiantes, y mencionaron que me darían respuesta para ver si fue aprobado... pero aún no obtengo respuesta (ya tiene tiempo) y no se de que manera asegurarme o con quién contactarme para que no v...

  • Newbie
  • Acabo de meter mi tarjeta para obtener el premium de estudiantes, y mencionaron que me darían respuesta para ver si fue aprobado... pero aún no obtengo respuesta (ya tiene tiempo) y no se de que mane...
  • Carlosnuñez
  • Newbie
  • 100 Views
  • 2 replies
  • 0 likes
  • 100 Views
  • 2 replies
  • 0 likes

Superuser Contribution Duda sobre Plan Familiar

Buenas tardes, Estoy interesado en suscribirme al Plan Familiar, pero tengo algunas dudas. Espero que podáis resolvérmelas: -Si yo hago la suscripción con mi cuenta, mi hermano (que se ha independizado) podría beneficiarse del Plan Familiar? Lo mismo...

  • Newbie
  • Buenas tardes,   Estoy interesado en suscribirme al Plan Familiar, pero tengo algunas dudas. Espero que podáis resolvérmelas:   -Si yo hago la suscripción con mi cuenta, mi hermano (que...
  • Maria_B
  • Moderator
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Switch my premium to student or cancel my subscription.

I have been paying for this service for a little over a year now and I think I should take advantage of this student option or maybe I should just go to the free subscription. I did not want to keep paying the same amount because I cannot afford to p...

  • Newbie
  • I have been paying for this service for a little over a year now and I think I should take advantage of this student option or maybe I should just go to the free subscription. I did not want to keep ...
  • 47 Views
  • 0 replies
  • 0 likes
  • 47 Views
  • 0 replies
  • 0 likes

Não estou conseguindo incluir familiares no meu plano familiar!

Eu estou fazendo todo o procedimento para incluir os meus familiares a minha conta, porém diz que não tem como confirmar se realmente a pessoa mora comigo! Alguém poderia me ajudar?

  • Newbie
  • Eu estou fazendo todo o procedimento para incluir os meus familiares a minha conta, porém diz que não tem como confirmar se realmente a pessoa mora comigo!   Alguém poderia me ajudar?  
  • Kozlowski
  • Newbie
  • 171 Views
  • 3 replies
  • 0 likes
  • 171 Views
  • 3 replies
  • 0 likes

Solved!! Premium Problem

I cancelled my free spotify premium 30-day trial 2 days before it ends. It still charged me for the next month. HELP!!!

  • Newbie
  • I cancelled my free spotify premium 30-day trial 2 days before it ends. It still charged me for the next month. HELP!!!
  • marthas2003
  • Casual Listener
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution I Need help with my Premium Account

Hello!.. I need help.. I suscribe my Premium account in the Spotify site and already paid with my credit card but when I log in the spotify app in my cell phone still seens that I have a Free account... I already log off and log in a lot of time and ...

  • Newbie
  • Hello!.. I need help.. I suscribe my Premium account in the Spotify site and already paid with my credit card but when I log in the spotify app in my cell phone still seens that I have a Free account...
  • Aimee_T
  • Roadie
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Boleto bancário

Emiti o boleto bancário para o premium se eu não pagar ele é cancelado? Tem algum risco do meu nome ficar sujo?

  • Newbie
  • Emiti o boleto bancário para o premium se eu não pagar ele é cancelado? Tem algum risco do meu nome ficar sujo?
  • 75 Views
  • 0 replies
  • 0 likes
  • 75 Views
  • 0 replies
  • 0 likes