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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
77516 Views
31 replies
2 likes
Moderator
122020 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Moderator
160918 Views
71 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
315890 Views
174 replies
13 likes
I'm a new premium user - but still seeing the Shuffle Play Green Button - is this normal? I'm able to switch off shuffle play and listent to a whole album in the right order - but - is there a way to remove viewing that Shuffle Play big green button ...
I'm a new premium user - but still seeing the Shuffle Play Green Button - is this normal? I'm able to switch off shuffle play and listent to a whole album in the right order - but - is there...
Newbie
1223 Views
4 replies
0 likes
My Mastercard is issued in another country and the company I am currently working for can only provide us with these cards. I haven't moved to another country but in order to use this card it wants me to change my country. How do I proceed withouth c...
My Mastercard is issued in another country and the company I am currently working for can only provide us with these cards. I haven't moved to another country but in order to use this card it wants m...
Casual Listener
846 Views
3 replies
0 likes
Hi! I subscribed for Spotify premium 7month ago, with a 3month for 9SEK deal. But spotify only worked for 1month, even though it said I have premium. So I unsubscribed after about 5-6weeks. But I am still charged every month and for the last 4month t...
Hi! I subscribed for Spotify premium 7month ago, with a 3month for 9SEK deal. But spotify only worked for 1month, even though it said I have premium. So I unsubscribed after about 5-6weeks. Bu...
345 Views
0 replies
0 likes
Hello, I get this message up when I look at my profile; Spotify PremiumYour plan is associated with our partner TeliaSonera, please refer to TeliaSonera for questions regarding your plan. When I contact Telia Norway they say it is not associated with...
Hello, I get this message up when I look at my profile; Spotify Premium Your plan is associated with our partner TeliaSonera, please refer to TeliaSonera for questions regardin...
242 Views
0 replies
0 likes
i did apply for student discount and send my student document to sheerid. There is no turning mails or okey mails to my e-mail account. How can i track the what happens or did sheerid get my files? i dont know nothing. help me thanks
i did apply for student discount and send my student document to sheerid. There is no turning mails or okey mails to my e-mail account. How can i track the what happens or did sheerid get my files? i...
Newbie
488 Views
1 replies
1 likes
PLEASE HELP! Not able to get toll-free assistance is hindering my problem solving.I redeemed a $60 gift card and want to upgrade to Premium. I do not want to register with my credit card. Including the $60 gift card that I applied, I want to add $90 ...
PLEASE HELP! Not able to get toll-free assistance is hindering my problem solving. I redeemed a $60 gift card and want to upgrade to Premium. I do not want to register with my cred...
221 Views
0 replies
0 likes
Hi community,I would like to give a premium account to a friend who is travelling. Am I correct in understanding that a gift voucher for Premium would be sent via e-mail and that my friend can activate the gift/account upgrade without any physical vo...
Hi community, I would like to give a premium account to a friend who is travelling. Am I correct in understanding that a gift voucher for Premium would be sent via e-mail and that my friend can...
238 Views
0 replies
0 likes
hace dos dias cancele la cuenta por motivos personales y hoy tengo intentando todo el dia y me sale con un mensaje "Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de ...
hace dos dias cancele la cuenta por motivos personales y hoy tengo intentando todo el dia y me sale con un mensaje "Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te pre...
Newbie
339 Views
1 replies
0 likes
I want to buy the 12-month promotion at $99 but I im a few days after having paid the month... will i be reimbursed for the days I'll be paying double ?
I want to buy the 12-month promotion at $99 but I im a few days after having paid the month... will i be reimbursed for the days I'll be paying double ?
228 Views
0 replies
0 likes
I already have a premium account, and I want to access to the prepayment offer (paying the whole year in advance with a 2 month discount). I haven´t been able to activate this option, being elligible for this offer as stated in the offer itself (it d...
I already have a premium account, and I want to access to the prepayment offer (paying the whole year in advance with a 2 month discount). I haven´t been able to activate this option, being...
Newbie
754 Views
4 replies
0 likes
Hey Guys,I activated a spotify card yesterday and now it says my premium is paused. It even shows up that I paid the money. It wants me to update my Payment method. But I am using a new bank and dont have any Credit card or something so I cant and I ...
Hey Guys, I activated a spotify card yesterday and now it says my premium is paused. It even shows up that I paid the money. It wants me to update my Payment method. But I am using a new bank and do...
276 Views
0 replies
0 likes
I just subscibe to premium but it's still on free account. And i didn't get an email that i've subscribe or anything. Please help.
I just subscibe to premium but it's still on free account. And i didn't get an email that i've subscribe or anything. Please help.
230 Views
0 replies
0 likes
A receipt was sent to an old email address I no longer have access to. I have the reference number. Is there a way of accessing this receipt.
A receipt was sent to an old email address I no longer have access to. I have the reference number. Is there a way of accessing this receipt.
249 Views
0 replies
0 likes
Hi there, I've got Spotify Premium and I cant find the offer of 69E for 1 year (the package which gives you 2 months for free). Can someone give the link to this offer?Thank you
Hi there, I've got Spotify Premium and I cant find the offer of 69E for 1 year (the package which gives you 2 months for free). Can someone give the link to this offer? Thank you
Community Legend
834 Views
5 replies
0 likes
I would like to buy the 3 months premium at HK$4.90 offered at this Christmas however after I paid I found that I have bought at HK$58. Is there any way to refund the extra charge of HK$55.1? Thank you.
I would like to buy the 3 months premium at HK$4.90 offered at this Christmas however after I paid I found that I have bought at HK$58. Is there any way to refund the extra charge of HK$55.1? Thank y...
222 Views
0 replies
0 likes
Hello, could anyone here pls inform me if, when changing from Premium to Family Premium subscription, one’s card is immediately charged with the respective amount, or this is done in the following month? Cheers!
Hello, could anyone here pls inform me if, when changing from Premium to Family Premium subscription, one’s card is immediately charged with the respective amount, or this is done in the following mo...
Newbie
356 Views
2 replies
0 likes
I recently moved back to Ireland and have attempted to change my subscription to irish bank account, it says spotify is not in my country and won't allow me to proceed? I know lots of people who are subscribed in ireland, how do I rectify this? I wan...
I recently moved back to Ireland and have attempted to change my subscription to irish bank account, it says spotify is not in my country and won't allow me to proceed? I know lots of people who are ...
Community Legend
730 Views
3 replies
0 likes
Hi,I would like to lnow if having already a vodafone bundle with Spotify Premium, if I can upgrade to Premium for Family and just pay the difference in price\? Vodafone support said I need to contact Spotify to do this. Thanks
Hi, I would like to lnow if having already a vodafone bundle with Spotify Premium, if I can upgrade to Premium for Family and just pay the difference in price\? Vodafone support said I need to conta...
Community Legend
697 Views
1 replies
0 likes
Hi, In my Spotify App on my mobile phone, the Add payment method reminder up top keeps popping out. a bit irritating, as I need to constantly close it. I have already susbcribed to a 12 month Spotify Premium just recently.I already did the following ...
Hi, In my Spotify App on my mobile phone, the Add payment method reminder up top keeps popping out. a bit irritating, as I need to constantly close it. I have already susbcribed to a 12 month Spotify...
437 Views
0 replies
1 likes
I purchased a Student Premium subscription a year ago. I love the fact that Spotify offers such a good deal for students. My only issue with the offer was that they did not remind me in any way that my Student Subscription will end. I totally forgot ...
I purchased a Student Premium subscription a year ago. I love the fact that Spotify offers such a good deal for students. My only issue with the offer was that they did not remind me in any wa...
239 Views
0 replies
0 likes
