New phone doesn't show Premium

[Laura136]

I have had a Premium subscription for years. I bought a new phone after breaking my old one and logged in on the new one. It showed my account as Free. I thought maybe I was logged on too many devices (including the old, broken phone), used the log out on all devices option and tried logging in. Now the account shows as Free on all my devices! When I visit my profile page and click on payment methods, my credit card doesn't show up. It's like I never had a Premium subscription! What's going on? Did I lose all my playlists?

Please, begging for quick help.

Plan

Free/Premium

Country Finland

Device

Nothing Phone 2

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Laura136 · Accepted solution]

Nevermind, it was my own fault! I had logged in with a different username... Mea culpa, mea maxima culpa!

[Eni]

Hey there @Laura136, 

Thanks for getting in touch about this here in the Community. 

No worries, we're glad to know that it was sorted out. 

We understand that you've logged into another account. If that account belongs to you, we'd recommend closing it by following these specific steps to avoid any future mix-ups. 

On another note, you can always check if you have another accounts on Spotify by following the steps in this article. 

Hope this helps. If you need a hand with anything else, the Community is here for you.