No Activation After Switching from Student to Duo

[shefa28]

Plan

Premium

Country

India

Device

(iPhone SE Gen 2)

Operating System

(iOS 10, Windows 10)

My Question or Issue

Hi!

I tried to change my plan from the Student Premium to the Duo Premium (as the renewal was next month), and cancelled my student plan after paying this month's charge on the 6th of May. I paid for the Duo plan (6 months) on the 9th of May as the Primary account holder of the plan. 

It has not been activated yet, as I cannot add my partner to the plan (it does not display an option to do so in my account overview, as suggested by spotify FAQs.)

Will it be activated next month, at the end of my current billing cycle, and will I be then able to avail 6 months of 5 months of the Duo Plan? 

Any information would be helpful as I have been charged for the Duo Plan already! 

Thank you!

[Billy-J]

Hey @shefa28, thanks for reaching out to the Community!

Can you send me a screenshot of what you're seeing on your account page here? Make sure to hide sensitive info when posting to the Community.

Also, can you let me know if you have been charged for Premium Duo yet?
Keep me posted. 

[shefa28]

Hey Billy, 

Thanks for reaching out so quickly!

You can find an overview of my account page.

As mentioned, I have been charged twice, once on the 6th of May 2021 for my monthly Student discount plan and on the 9th of May 2021 for switching to Duo.

You'll find the screenshots attached.

Thanks again!

[Mario · Accepted solution]

Hey @shefa28,

Thanks for replying with the info @Billy-J needed. 

Jumping in to confirm that it'd be great for you to get in touch with the Customer Support team here (Contact Us). They'll handle any charges-related inquiries backstage. 

Hope you'll find this useful. Cheers!