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[M4GiC1]

So I have bought the free 1 month trial, but my account still says that I am a free member, and it doesn't seem to be working.

I've already tried everything and it just won't work, even thought the payment has gone through.

[Ivan]

Hey there @M4GiC1, 

Thanks for reaching out to the Community about this. 
 

If you’re having trouble signing up to an introductory offer, remember that you won’t be eligible if you’ve already had or tried Premium in the past. 

Check this help page to find out if you had Premium before. 

Hope this helps. Let us know how it goes. 

[M4GiC1]

No I haven't had a Spotify account before and this is my very first time trying it.

[Ivan]

Hey there @M4GiC1, 

Thanks for getting back to us.
 

In such a case we'd suggest you contact your payment service provider as the issue might be related to the payment method you've used. 

Even if there’s no initial charge, we may require a valid payment method to begin a free offer. This is so Spotify can confirm your country and process payments if you decide to remain on Premium after your trial period ends. 

Hope this helps. Keep us posted. 

[M4GiC1]

There was no problem with my payment as it has gone through, it's just that my account is still being showed as non-premium.
I have also received an E-Mail as confirmation that my payment has gone through.