No longer premium

[Guilee]

Suddenly my premium account turned Into free and I still pay every month for me and my family but It only happened on my phone. What can I do?

[MonicaM_Bogota]

Hi, @Guilee!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Let us know how it goes.