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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76247 Views
  • 27 replies
  • 5 likes
  • 76247 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43374 Views
  • 19 replies
  • 2 likes
  • 43374 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31400 Views
  • 17 replies
  • 3 likes
  • 31400 Views
  • 17 replies
  • 3 likes

Re: I was double billed Twice

The same thing has happened to me, i can only see 90 days back into my back account and i was billed twice this month and twice last month, i'm extremely frustrated as it's seemed impossible to get an answer from anyone here. I do not want to close m...

  • Newbie
  • The same thing has happened to me, i can only see 90 days back into my back account and i was billed twice this month and twice last month, i'm extremely frustrated as it's seemed impossible to get a...
  • Bittencourt
  • Spotify Star
  • 837 Views
  • 1 replies
  • 0 likes
  • 837 Views
  • 1 replies
  • 0 likes

I was double billed twice

I was double billed last month and it looks like it is trying to do it again this month. Is there a customer service number where I can contact someone to get this corrected?

  • Newbie
  • I was double billed last month and it looks like it is trying to do it again this month.  Is there a customer service number where I can contact someone to get this corrected?
  • Maxim
  • Spotify Star
  • 1089 Views
  • 1 replies
  • 0 likes
  • 1089 Views
  • 1 replies
  • 0 likes

Sub.

I tried buying the student deal before I realized it was for college students only. So I backed out of it and it didn't say anything about charging me, I went out and bought the normal subscription for 10, and I check my bank account and it had charg...

  • Newbie
  • I tried buying the student deal before I realized it was for college students only. So I backed out of it and it didn't say anything about charging me, I went out and bought the normal subscription f...
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

premium subscription

does premium subscripstion expire after 12 months like student discount does or is it that once you have it, your account is premium for good? thanks!

  • Casual Listener
  • does premium subscripstion expire after 12 months like student discount does or is it that once you have it, your account is premium for good? thanks!
  • Maxim
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Solved!! I WANT TO TRAVEL AND USE SPOTIFY AROUND THE WORLD FOR MONTHS

I WILL LIVE IN LITHUANIA AND I CANT MAKE A CREDIT CARD THERE, SO I WANT TO PAY FROM BRAZIL MY COUNTRY. HERE I HAVE AN OPTION FOR ANTECIPATED PAYMENT (ticket, title) AND I WANT TO KNOW IF I PAY FOR SEVERAL MONTHS HERE I COULD USE SPOTIFY IN LITHUANIA?...

  • Casual Listener
  • I WILL LIVE IN LITHUANIA AND I CANT MAKE A CREDIT CARD THERE, SO I WANT TO PAY FROM BRAZIL MY COUNTRY. HERE I HAVE AN OPTION FOR ANTECIPATED PAYMENT (ticket, title) AND I WANT TO KNOW IF I PAY FOR SE...
  • mu2sic
  • Casual Listener
  • 249 Views
  • 2 replies
  • 0 likes
  • 249 Views
  • 2 replies
  • 0 likes

Some songs disappeared once joining premium

Hello, I am currently in Taiwan, and have been using Free Spotify for about two years (in Taiwan).This morning I started the free Premium Trial, with a Japanese credit card. After I started the trial, many of my songs became unavailable, by my unders...

  • Visitor
  • Hello,   I am currently in Taiwan, and have been using Free Spotify for about two years (in Taiwan). This morning I started the free Premium Trial, with a Japanese credit card.   After...
  • Henrii3
  • Gig Goer
  • 214 Views
  • 3 replies
  • 0 likes
  • Premium
  • 214 Views
  • 3 replies
  • 0 likes

Charged Twice!

I´ve neen charged twice, saturday I spoke with one moderator and he told me I should send my bank status so I went to the bank and they told me that one payment is still pending and one has been already charged, I ned to cancel the one which is pendi...

  • Regular
  • I´ve neen charged twice, saturday I spoke with one moderator and he told me I should send my bank status so I went to the bank and they told me that one payment is still pending and one has been alre...
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • Android
    Payment
  • 200 Views
  • 1 replies
  • 0 likes

Re: Double billed - Seems to be a common subject.

I have Spotify premium,but I notice that I was being bill twice a month on my Visa Card.i discontinued one of the accounts,I was just bill $9.99 for the month of April 2017 my information: -------@gmail.com I'm being charge but I cannot access Spotif...

  • Casual Listener
  • I have Spotify premium,but I notice that I was being bill twice a month on my Visa Card.i discontinued one of the accounts,I was just bill $9.99 for the month of April 2017 my information: -------@gm...
  • grayfox1617
  • Casual Listener
  • 226 Views
  • 2 replies
  • 0 likes
  • 226 Views
  • 2 replies
  • 0 likes

Premium Failed to Activate?

I have been paying for Spotify Premium for nearly a year now. For my birthday I got a 3-month Spotify gift card. I activated it on my account and I stopped paying the subscription fee assuming that I had three months. Now my premium account is deacti...

  • Newbie
  • I have been paying for Spotify Premium for nearly a year now. For my birthday I got a 3-month Spotify gift card. I activated it on my account and I stopped paying the subscription fee assuming that I...
  • MattSuda
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

I am charged but I do not have subscribed account

I am a Maxis user in Malaysia, I am not sure why Spotify charged me some amount for subscription by Maxis while I’m not sure for which account I am charged.I tried all the suggested ways to find my subscribed account but I couldn’t find.Any help high...

  • Newbie
  • I am a Maxis user in Malaysia, I am not sure why Spotify charged me some amount for subscription by Maxis while I’m not sure for which account I am charged. I tried all the suggested ways to find my...
  • MattSuda
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Premium account reverting to free subscription

My Spotify account logged me out of my Spotify app on my computer and phone and when I logged back into it, my account had reverted back to before I upgraded to premium. About a year ago I upgraded from free to a student premium subscription and abou...

  • Visitor
  • My Spotify account logged me out of my Spotify app on my computer and phone and when I logged back into it, my account had reverted back to before I upgraded to premium. About a year ago I upgraded f...
  • MattSuda
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
  • 164 Views
  • 1 replies
  • 0 likes

Discount Family Subscriptions!

hello everyone i will have a problem with my subscription and is that a month ago paid a premium year and everything normal as a premium but today i realized that I had not activate the premium that comes

  • Casual Listener
  • hello everyone i will have a problem with my subscription and is that a month ago paid a premium year and everything normal as a premium but today i realized that I had not activate the premium that ...
  • MattSuda
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

familiar and premium

I used to have a premium subscription, and I wanted to join me into a familiar account, but be a member instead the admin, but by mistake subscribed me as a familiar admin, I can't cancel the familiar subscription with the instructions you give me he...

  • Visitor
  • I used to have a premium subscription, and I wanted to join me into a familiar account, but be a member instead the admin, but by mistake subscribed me as a familiar admin, I can't cancel the familia...
  • guillermo1684h
  • Newbie
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Invoice history

I need an invoice from 09/16, but my transaction history only shows invoices from 10/16. Where can I find the rest of them?

  • Newbie
  • I need an invoice from 09/16, but my transaction history only shows invoices from 10/16. Where can I find the rest of them?
  • MattSuda
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Premium Subscription

Hi, I do not have any active premium accounts username : somesh4ever, somesh569, but i am still charged for the premium subscription for the past few months. I am being charges 9.99 per month to my amex card ending - . last transaction id : 320170960...

  • Newbie
  • Hi, I do not have any active premium accounts username : somesh4ever, somesh569, but i am still charged for the premium subscription for the past few months. I am being charges 9.99 per month to my...
  • MattSuda
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Paying £9.99 every month but have no access to account

I have been paying £9.99 from my bank account for months and have tried to contact Spotify previously regarding the situation.I do not have a valid log in for this account and as far as I am aware have never used it as I already have free version of ...

  • Newbie
  • I have been paying £9.99 from my bank account for months and have tried to contact Spotify previously regarding the situation. I do not have a valid log in for this account and as far as I am awar...
  • wherethepugat
  • Casual Listener
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Automatic renewal

Hi, I had a 3 months promo with spotify, but I'm not actually using it so much, however i forgot to cancel the automatic renewal fot the account and only today I realised that the premium account is still active, because of automatic renewal. I've ac...

  • Newbie
  • Hi,  I had a 3 months promo with spotify, but I'm not actually using it so much, however i forgot to cancel the automatic renewal fot the account and only today I realised that the premium ac...
  • wherethepugat
  • Casual Listener
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Payment of Family Account with giftcards

Hey Community, I've a Premium Family Account with monthly balances via Paypal. Now I just got a 30€ Spotify Giftcard and I wondered that I can't use the Giftcard with my Premium Account? Is there any workaround? Thank you a lot in advance. pppla

  • Newbie
  • Hey Community,   I've a Premium Family Account with monthly balances via Paypal. Now I just got a 30€ Spotify Giftcard and I wondered that I can't use the Giftcard with my Premium Account? &n...
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

student discount ended without notice

I purchased spotify to student conditions (4,99€) , since I still am a student. Now, I noticed that for 2 months the regular price (9,99€) was charged, eventhough one year has not passed yet and I am still a student. Also, I didn't receive any e-mail...

  • Newbie
  • I purchased spotify to student conditions (4,99€) , since I still am a student. Now, I noticed that for 2 months the regular price (9,99€) was charged, eventhough one year has not passed yet and I am...
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Subscription: Mobile Payment

Why can't I subsribe to Premium with Payment through Mobile?

  • Newbie
  • Why can't I subsribe to Premium with Payment through Mobile?
  • lcolling
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes