Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Moderator
- 12879 Views
- 6 replies
- 0 likes
- 12879 Views
- 6 replies
- 0 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 1263 Views
- 19 replies
- 1 likes
- 1263 Views
- 19 replies
- 1 likes
Solved!! Cannot Redeem Gift Card
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
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- Casual Listener
- 47180 Views
- 20 replies
- 3 likes
- 47180 Views
- 20 replies
- 3 likes
Solved!! Payment for Students
Hello, Why is the payment for students different from the premium? i want to get a students deal on my account but the paymant is only visa/mastercard.i don't want any of that.premiumstudents andif i click on get premium.. wich is 4,99 monthly more, ...
- Hello, Why is the payment for students different from the premium? i want to get a students deal on my account but the paymant is only visa/mastercard. i don't want any of that. premium s...
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- Community Legend
- 426 Views
- 3 replies
- 0 likes
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Help
- 426 Views
- 3 replies
- 0 likes
Headspace for existing premium users.
Hi all, and soz if this been asked earlier. I want to try the 3 months 'free' headspace promotion, but i get sent to a link where i need to fill my CC details. I'm an existing Premium user. Does this mean I'll get charged immediately or? Kind regards...
- Hi all, and soz if this been asked earlier. I want to try the 3 months 'free' headspace promotion, but i get sent to a link where i need to fill my CC details. I'm an existing Premium user. Does this...
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- Community Legend
- 460 Views
- 5 replies
- 0 likes
- 460 Views
- 5 replies
- 0 likes
Meu premiun não veio
Preciso de ajuda,ja faz uma semana que paguei o boleto para o premiun ,mas até hoje não veio.Recebi o boleto confirmando o pagamento mas ainta aparece que eu sou conta Free
- Preciso de ajuda,ja faz uma semana que paguei o boleto para o premiun ,mas até hoje não veio.Recebi o boleto confirmando o pagamento mas ainta aparece que eu sou conta Free
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- 67 Views
- 0 replies
- 0 likes
- 67 Views
- 0 replies
- 0 likes
Payment stopped working
About a month or two ago I changed my visa card and as recently as my Spotify Premium bill didn't go through I tried to update my payment information to no avail. I cancelled my Spotify Premium and upgrade to to Spotify Premium again as I thought tha...
- About a month or two ago I changed my visa card and as recently as my Spotify Premium bill didn't go through I tried to update my payment information to no avail. I cancelled my Spotify Premium and u...
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- 91 Views
- 0 replies
- 0 likes
- 91 Views
- 0 replies
- 0 likes
am on 7 day trial but cannot get spotify without internet connection. Thought it worked anywhere?
why can i not get spotify away from my internet connection. Thought one could
- why can i not get spotify away from my internet connection. Thought one could
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- Community Legend
- 119 Views
- 1 replies
- 0 likes
- 119 Views
- 1 replies
- 0 likes
Pay using Airtime Load isn't listedon Spotify Premium payment options
Paying Premium with airtime load (Smart Telco, Globe Telco) isn't listed? Why is that?
- Paying Premium with airtime load (Smart Telco, Globe Telco) isn't listed? Why is that?
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- Community Legend
- 361 Views
- 1 replies
- 0 likes
- 361 Views
- 1 replies
- 0 likes
Re: I paid for my premium account but it still says I haven't paid.
what a **bleep**?????que merda é essa?Eu fiz a inclusão de dados do meu cartão eassim mesmo diz que estou no spotfy free e que devo fazer o premium.Daí voupara o premium e diz que já tenho conta...ou seja uma desgraça...
- what a **bleep**?????que merda é essa?Eu fiz a inclusão de dados do meu cartão e assim mesmo diz que estou no spotfy free e que devo fazer o premium.Daí vou para o premium e diz que já tenho conta....
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- 112 Views
- 0 replies
- 0 likes
- 112 Views
- 0 replies
- 0 likes
Payment Declined
Hi, Yesterday I received a message that my payment has been declined. However it is my mobile provider who pays the bill, not myself (it is included as part of my monthly phone bill) south there shouldn't be this problem?
- Hi, Yesterday I received a message that my payment has been declined. However it is my mobile provider who pays the bill, not myself (it is included as part of my monthly phone bill) s...
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- Community Legend
- 139 Views
- 1 replies
- 0 likes
- 139 Views
- 1 replies
- 0 likes
Premium not working
I've used Spotify premium for years and just downloaded it on my new phone. I recently changed my facebook password and I'm unable to log in unless it's via facebook, which usually I don't have to do. My account keeps saying I need to upgrade but I j...
- I've used Spotify premium for years and just downloaded it on my new phone. I recently changed my facebook password and I'm unable to log in unless it's via facebook, which usually I don't have to do...
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- Community Legend
- 148 Views
- 2 replies
- 0 likes
- 148 Views
- 2 replies
- 0 likes
Premium doesnt work!???
I just subscribed to have premium account, I already received na e-mail with the bill.But when I log in, I still cant choose the songs. When I click in settings, it atilo does appear: Account: Free. Why my phone doesnt get updated??
- I just subscribed to have premium account, I already received na e-mail with the bill. But when I log in, I still cant choose the songs. When I click in settings, it atilo does appear: Account: Free...
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- Casual Listener
- 163 Views
- 2 replies
- 0 likes
- 163 Views
- 2 replies
- 0 likes
Re: Premium doesnt work!???
Have the same problem! I can't choose songs and always stands there I should get premium! Had paid 30 minutes for a month and entered the code. I received an e-mail. Does't go anyway! There always came “advertisement“
- Have the same problem! I can't choose songs and always stands there I should get premium! Had paid 30 minutes for a month and entered the code. I received an e-mail. Does't go anyway! There always ca...
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- 100 Views
- 0 replies
- 0 likes
- 100 Views
- 0 replies
- 0 likes
Re: Premium doesnt work!???
Same happened to me! I just got a free trial but it does not update!!!!
- Same happened to me! I just got a free trial but it does not update!!!!
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- Community Legend
- 152 Views
- 1 replies
- 0 likes
- 152 Views
- 1 replies
- 0 likes
New phone - premium doesn't work anymore
Got a new iPhone 7 a few days ago and since then it says I no longer have premium. How come? Spotify have charged me this month so I have payed for premium!
- Got a new iPhone 7 a few days ago and since then it says I no longer have premium. How come? Spotify have charged me this month so I have payed for premium!
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- Spotify Star
- 133 Views
- 1 replies
- 0 likes
- 133 Views
- 1 replies
- 0 likes
Premium only works on 1 device
So i pay monthly for premium which works on my laptop but i still get ads and can't download on my ipad or mobile?All via the same log in.How do i get the premium to sync across the three devices?H x
- So i pay monthly for premium which works on my laptop but i still get ads and can't download on my ipad or mobile? All via the same log in. How do i get the premium to sync across the three dev...
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- Community Legend
- 171 Views
- 2 replies
- 0 likes
- 171 Views
- 2 replies
- 0 likes
Re: I bought Premium for students, they charged me but I do not have Premium
I've got the same problem. Still don't have Premium but has been charged.
- I've got the same problem. Still don't have Premium but has been charged.
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- Regular
- 158 Views
- 4 replies
- 0 likes
- 158 Views
- 4 replies
- 0 likes
Charged although I cancelled
I cancelled my subscription 3 days before it was due to be taken out, I struggled to do so on the app as there is no option to do it, so I logged onto the desktop site and cancelled it, but Spotify have still taken £9.99. HOW DO I CANCEL THIS AND GET...
- I cancelled my subscription 3 days before it was due to be taken out, I struggled to do so on the app as there is no option to do it, so I logged onto the desktop site and cancelled it, but Spotify h...
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- Community Legend
- 106 Views
- 1 replies
- 0 likes
- 106 Views
- 1 replies
- 0 likes
Re: They charged me without getting the premium, what do i do?
I have the same problem, I am getting a charge every month but my account says "free". i have checked twice and no receipt is on my inbox or spam. No other accounts according to your manual.How can I stop receiving this charge (or get the premium acc...
- I have the same problem, I am getting a charge every month but my account says "free". i have checked twice and no receipt is on my inbox or spam. No other accounts according to your manu...
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- Community Legend
- 128 Views
- 1 replies
- 0 likes
- 128 Views
- 1 replies
- 0 likes
Cancelling Premium Subscription and Availability of Music Thereafter
Hey all, So I've been reading up about downgrading my subscription and I'm still a little unsure as to how it works with the offline availability of my music. I'm going to pay for my month's worth of premium subscription coming up shortly. After that...
- Hey all, So I've been reading up about downgrading my subscription and I'm still a little unsure as to how it works with the offline availability of my music. I'm going to pay for my month's...
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- Community Legend
- 117 Views
- 1 replies
- 0 likes
- 117 Views
- 1 replies
- 0 likes
Get charged twice in two months.
Hello!I got charged twice a month, for two months now.How I can fix it?Thank you
- Hello! I got charged twice a month, for two months now. How I can fix it? Thank you
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- Community Legend
- 109 Views
- 1 replies
- 0 likes
- 109 Views
- 1 replies
- 0 likes
Error Message When Try To Cancel Premium Subscription: Page Not Available
Our credit card expired, so our Premium account could not be renewed. We want to switch to a Free account. When I logged into our Premium account, clicked on Subscriptions, and then clicked on Cancel Premium and Convert To a Free Account, I receive a...
- Our credit card expired, so our Premium account could not be renewed. We want to switch to a Free account. When I logged into our Premium account, clicked on Subscriptions, and then clicked ...
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- Community Legend
- 131 Views
- 1 replies
- 0 likes
- 131 Views
- 1 replies
- 0 likes