Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62474 Views
- 43 replies
- 3 likes
- 62474 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8090 Views
- 23 replies
- 2 likes
- 8090 Views
- 23 replies
- 2 likes
Problems to pay and activate my suscriptions
Why I can't pay with my other debit card?, the first time I used a similar card from other Bank.
- Why I can't pay with my other debit card?, the first time I used a similar card from other Bank.
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- Spotify Star
- 127 Views
- 1 replies
- 0 likes
- 127 Views
- 1 replies
- 0 likes
Probleme de compte
Jai un compte prenium et je suis débité sur mon compte chaque mois mais je ne sais plus quel est mon compte comment faire svp
- Jai un compte prenium et je suis débité sur mon compte chaque mois mais je ne sais plus quel est mon compte comment faire svp
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- Spotify Star
- 157 Views
- 1 replies
- 0 likes
- 157 Views
- 1 replies
- 0 likes
Charged twice per month
I signed up for the .99cent 3 month trial subscription and it charged both .99 and 9.99... kinda upset since it took the 10$ from the account and caused isf for another payment
- I signed up for the .99cent 3 month trial subscription and it charged both .99 and 9.99... kinda upset since it took the 10$ from the account and caused isf for another payment
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- Spotify Star
- 130 Views
- 1 replies
- 0 likes
- 130 Views
- 1 replies
- 0 likes
Solved!! Just subscribed for 99 cents and was charged $9.99 for 3 months.
Below I have a screenshot of my reciept that says I paid for the 3 month promotion. However it also says I was charged the full $9.99. How can I get a refund, extra months or a fix to my problem for this payment error.
- Below I have a screenshot of my reciept that says I paid for the 3 month promotion. However it also says I was charged the full $9.99. How can I get a refund, extra months or a fix to my problem for ...
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- Spotify Star
- 194 Views
- 1 replies
- 0 likes
- 194 Views
- 1 replies
- 0 likes
cancelling spotify premium
I stupidly installed the spotify app on my phone, although wasnt asked for any payment details. My husband tehn informed me that we got it free with our phone contract. I cannot create an account with vodaphone becuase it says that I am currently pay...
- I stupidly installed the spotify app on my phone, although wasnt asked for any payment details. My husband tehn informed me that we got it free with our phone contract. I cannot create an account wit...
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- Spotify Star
- 142 Views
- 1 replies
- 0 likes
- 142 Views
- 1 replies
- 0 likes
Help
Hello want to buy a premium akount, I've already paid 3 times 0.99 cents and continues to write when "you on the map is not the money but the bank reserve. And I am already looking forward to a week but I do not have premium is not. Please for helpin...
- Hello want to buy a premium akount, I've already paid 3 times 0.99 cents and continues to write when "you on the map is not the money but the bank reserve. And I am already looking forward to a week ...
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- Spotify Star
- 122 Views
- 1 replies
- 0 likes
- 122 Views
- 1 replies
- 0 likes
3 month for $.99 doesn't work
I went to purchase the 99 cent 3 month trial of spotify premium only to get the error message that I had already used a trial. So, I further investigated to see when I used this and found that if I went to my receipt page, I could find when I purchas...
- I went to purchase the 99 cent 3 month trial of spotify premium only to get the error message that I had already used a trial. So, I further investigated to see when I used this and found that if I w...
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- Spotify Star
- 308 Views
- 1 replies
- 0 likes
- 308 Views
- 1 replies
- 0 likes
Solved!! .99 cents for 3 months move to Spotify Family
Hi, I just signed up for the .99 cent deal for 3 months and was considering going to the Spotify Family. Will my subscription be changed and charge 14.99 a month or will it be charged 14/month for the next 3 months?
- Hi, I just signed up for the .99 cent deal for 3 months and was considering going to the Spotify Family. Will my subscription be changed and charge 14.99 a month or will it be charged 14/month for th...
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- Spotify Star
- 609 Views
- 1 replies
- 0 likes
- 609 Views
- 1 replies
- 0 likes
Wrong incasso?
01/06 I ended my spotify premium account. My app said that it would expire at the 1st of june so in the morning I downgraded to the free version again, thinking that I wouldnt had to pay anymore. But suddenly in the evening there was an incasso stati...
- 01/06 I ended my spotify premium account. My app said that it would expire at the 1st of june so in the morning I downgraded to the free version again, thinking that I wouldnt had to pay anymore. But...
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- Spotify Star
- 147 Views
- 1 replies
- 0 likes
- 147 Views
- 1 replies
- 0 likes
Charged for .99 deal but still isn't working
My sister used my card to register for the 99c trial, several payments were taken from my account but the trial hasn't worked. Is there a way to be refunded these chagres? As the product is not working, I would like this money reimbursed.
- My sister used my card to register for the 99c trial, several payments were taken from my account but the trial hasn't worked. Is there a way to be refunded these chagres? As the product is not...
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- Spotify Star
- 125 Views
- 1 replies
- 0 likes
- 125 Views
- 1 replies
- 0 likes
Paid for premium and it still won't let me play music
I paid 0,99 zł for three months and it still won't let me play music and it still says I'm on a free subscription
- I paid 0,99 zł for three months and it still won't let me play music and it still says I'm on a free subscription
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- Spotify Star
- 142 Views
- 1 replies
- 0 likes
- 142 Views
- 1 replies
- 0 likes
Double Charged
Hi,I was previously on a free 6 month trial through Rogers and when it ended, we put our accounts on a Spotify Family Plan. I was charged both on my Rogers account and through Spotify for last month, for the same spotify accounts. I tried contacting ...
- Hi, I was previously on a free 6 month trial through Rogers and when it ended, we put our accounts on a Spotify Family Plan. I was charged both on my Rogers account and through Spotify for last mont...
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- Spotify Star
- 202 Views
- 1 replies
- 0 likes
- 202 Views
- 1 replies
- 0 likes
Doble cobro en tarjeta en dos meses seguidos.
Alguien me puede explicar porque pasa esto, al principio seguí el consejo de la pagina oficial y ya termino ese mes y ahora se me ha vuelto hacer el cobro 2 veces...
- Alguien me puede explicar porque pasa esto, al principio seguí el consejo de la pagina oficial y ya termino ese mes y ahora se me ha vuelto hacer el cobro 2 veces...
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- Spotify Star
- 122 Views
- 1 replies
- 0 likes
- 122 Views
- 1 replies
- 0 likes
Payment
This is since April I am charged twice a month, first by a Spotify Stockholm, then followed by Spotify France, I don't think it's normal, because I have only one Spotify account, I should pay €10 and not € 20! I'd like to quickly find a solution, tha...
- This is since April I am charged twice a month, first by a Spotify Stockholm, then followed by Spotify France, I don't think it's normal, because I have only one Spotify account, I should pay €10 and...
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- Spotify Star
- 104 Views
- 1 replies
- 0 likes
- 104 Views
- 1 replies
- 0 likes
Solved!! Family Activation not requested!
I have a premium account and today I've discovered that a family membership has been activated on my account.Please remove it and don't charge anything, because I've never requested it. I can't disable by myself because the only option is to go back ...
- I have a premium account and today I've discovered that a family membership has been activated on my account. Please remove it and don't charge anything, because I've never requested it. I ...
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- Spotify Star
- 165 Views
- 1 replies
- 0 likes
- 165 Views
- 1 replies
- 0 likes
Spotify for a friend
I want to offer a spotify account to my friend but I don't want them to have access to my bank datas. Is it possible without offering them a gift card? I want to get the three mounth for 0,99 aha
- I want to offer a spotify account to my friend but I don't want them to have access to my bank datas. Is it possible without offering them a gift card? I want to get the three mounth for 0,99 aha
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- Spotify Star
- 129 Views
- 1 replies
- 0 likes
- 129 Views
- 1 replies
- 0 likes
premium with debit card
how can i pay for premium, with the .99 cents for 3 months deal, with a debit card?
- how can i pay for premium, with the .99 cents for 3 months deal, with a debit card?
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- Community Legend
- 159 Views
- 1 replies
- 0 likes
- 159 Views
- 1 replies
- 0 likes
Ho do i get back to Premium
I missed verifying my account after 7 days, hence I was back to free from being premium. How do i get back to premium?
- I missed verifying my account after 7 days, hence I was back to free from being premium. How do i get back to premium?
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- Community Legend
- 105 Views
- 1 replies
- 0 likes
- 105 Views
- 1 replies
- 0 likes
Offer not offer
I subscribe to Spotify Premium because it offered to give 3 months subscription for the prize of a month. But when i finally subscribed, they say my validity is for a month! This is so disappointing. Stop doing promotion if you are not going to give ...
- I subscribe to Spotify Premium because it offered to give 3 months subscription for the prize of a month. But when i finally subscribed, they say my validity is for a month! This is so disappointing....
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- Community Legend
- 154 Views
- 3 replies
- 0 likes
- 154 Views
- 3 replies
- 0 likes
Premium can't pay
Hi, Every time I want to pay for the 3 Month Premium for 99ct with paypal, the paypal page is opened, but after I click the pay button, I get send back to the previous page. There isn't any money taken from my paypal account, but I also can't buy pre...
- Hi, Every time I want to pay for the 3 Month Premium for 99ct with paypal, the paypal page is opened, but after I click the pay button, I get send back to the previous page. There isn't any mo...
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- Newbie
- 120 Views
- 1 replies
- 0 likes
- 120 Views
- 1 replies
- 0 likes