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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5193 Views
  • 23 replies
  • 2 likes
  • 5193 Views
  • 23 replies
  • 2 likes

Spotify premium under email account but not connected to Facebook

I paid for Spotify premium I guess under my email account but it won't combine my Facebook account to premium.... What am I doing wrong?

  • Newbie
  • I paid for Spotify premium I guess under my email account but it won't combine my Facebook account to premium.... What am I doing wrong?
  • 102 Views
  • 0 replies
  • 0 likes
  • 102 Views
  • 0 replies
  • 0 likes

Spotify Premium suddenly changed to Free

I am using Spotify Family when suddenly my subscription became a Free subscription. I asked the person in charge of my Family account and they did not remove me and is still paying for the subscription. Anyone knows how to solve this?

  • Newbie
  • I am using Spotify Family when suddenly my subscription became a Free subscription. I asked the person in charge of my Family account and they did not remove me and is still paying for the subscripti...
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

Solved!! When to pay

Is it okay if I pay AFTER my premium subs has ended or at least 1 or 2 days BEFORE it's going to end? will I still be able to have my downloaded music?

  • Regular
  • Is it okay if I pay AFTER my premium subs has ended or at least 1 or 2 days BEFORE it's going to end? will I still be able to have my downloaded music?
  • ItsJamesJ
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

I paid 5$ for premium but i should only 0.99

Hello. Im from Poland and I bought few mins ago a premium account. In spotify I saw offer. "Only 0.99pln for 3months" I clicked it and I took 20pln from my bank. I didnt have premium before

  • Newbie
  • Hello. Im from Poland and I bought few mins ago a premium account. In spotify I saw offer. "Only 0.99pln for 3months" I clicked it and I took 20pln from my bank. I didnt have premium before
  • ItsJamesJ
  • Community Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Help

I recently signed up for spotify premium trial and got a new phone. When i downloaded spotify and logged in all the sudden all my playlists are gone and I am no longer premium. HELP. I want my playlists back.I am also worried that they will start cha...

  • Casual Listener
  • I recently signed up for spotify premium trial and got a new phone. When i downloaded spotify and logged in all the sudden all my playlists are gone and I am no longer premium. HELP. I want my playli...
  • ItsJamesJ
  • Community Legend
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Already a premium user, but spotify say that I'm not!

Why is my account suddenly the "free" version when I'm paying for "Premium"? All my playlists and music is gone if I can't get in to my Premium version. I'm able to log in and get access to a free version but after I deleted the app (because it was a...

  • Newbie
  • Why is my account suddenly the "free" version when I'm paying for "Premium"? All my playlists and music is gone if I can't get in to my Premium version. I'm able to log in and get access to a free&nb...
  • Hubo
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

I can't use my spotify premium acount on my new telephone

I have changed my mobile phone and even though I'm Premiun I don't get Premiun acces in the new mobile. I gone to settings and doesn't give the option to switch to Premium.

  • Newbie
  • I have changed my mobile phone and even though I'm Premiun I don't get Premiun acces in the new mobile. I gone to settings and doesn't give the option to switch to Premium.
  • ItsJamesJ
  • Community Legend
  • 273 Views
  • 5 replies
  • 0 likes
  • 273 Views
  • 5 replies
  • 0 likes

paying for someone else

My daughter is living in Germany. I jive in Italy. I will that she has Spotify but payed via my paypal account or credit card. Looks not possible. Anyway to do this?

  • Casual Listener
  • My daughter is living in Germany. I jive in Italy. I will that she has Spotify but payed via my paypal account or credit card. Looks not possible. Anyway to do this?
  • baharg
  • Casual Listener
  • 178 Views
  • 2 replies
  • 0 likes
  • 178 Views
  • 2 replies
  • 0 likes

Charged twice per month

Hi. I decided to get spotify premium. I accidentally took the student discount, but for some reason, it says that the process wasn't successful and that my bank account wasn't charged. Ao i decided to get the Php129.00 for three months and it was suc...

  • Newbie
  • Hi. I decided to get spotify premium. I accidentally took the student discount, but for some reason, it says that the process wasn't successful and that my bank account wasn't charged. Ao i decided t...
  • 79 Views
  • 0 replies
  • 0 likes
  • 79 Views
  • 0 replies
  • 0 likes

I can't switch from free to premium on the app

I can't change my subscription type. Please help! I was on premium but all of a sudden it doesn't work, and now it has just defaulted to 'free' on account type and I can't change it. Please help

  • Newbie
  • I can't change my subscription type. Please help! I was on premium but all of a sudden it doesn't work, and now it has just defaulted to 'free' on account type and I can't change it. Please help 😊
  • 91 Views
  • 0 replies
  • 0 likes
  • 91 Views
  • 0 replies
  • 0 likes

Reconnecting Facebook to your correct Spotify account

Hey there, I'm having trouble with my spotify account. I only realized that I may have two different accounts because of the fact that I signed up for a trial of spotify premium. When I signed up for the trial said to link it with my facebook account...

  • Newbie
  • Hey there, I'm having trouble with my spotify account. I only realized that I may have two different accounts because of the fact that I signed up for a trial of spotify premium. When I signed up for...
  • 111 Views
  • 0 replies
  • 0 likes
  • 111 Views
  • 0 replies
  • 0 likes

Pague Spotify para universitarios pero sigue apareciendo la versión geratuita.

Hola, me suscribí a Spotify para universitarios (mi institución esta en la lista y no tuve problemas para encontrarla, ni para subir el archivo que verifica mi inscripción) después de todo el proceso decia que debían verificar mis credenciales ¿Cuánt...

  • Casual Listener
  • Hola, me suscribí a Spotify para universitarios (mi institución esta en la lista y no tuve problemas para encontrarla, ni para subir el archivo que verifica mi inscripción)  después de todo el p...
  • 101 Views
  • 0 replies
  • 0 likes
  • 101 Views
  • 0 replies
  • 0 likes

Subscribe to off line doesn't work.

I've already paid for premium but it doesn't work ...I couldn't use all service for premium

  • Newbie
  • I've already paid for premium but it doesn't work ...I couldn't use all service for premium
  • 79 Views
  • 0 replies
  • 0 likes
  • 79 Views
  • 0 replies
  • 0 likes

Pagamento

Fiquei em efetuar o pagamento do desse mes com a Spotify, pois meu cartão foi cancelado, gosteria que emitir um boleto ou algo do tipo para que possa efetuar o pagamento. Infelismente nao tenho como colocar outro cartão de credito.Grato. Aguardo

  • Newbie
  • Fiquei em efetuar o pagamento do desse mes com a Spotify, pois meu cartão foi cancelado, gosteria que emitir um boleto ou algo do tipo para que possa efetuar o pagamento. Infelismente nao tenho como ...
  • 82 Views
  • 0 replies
  • 0 likes
  • 82 Views
  • 0 replies
  • 0 likes

Superuser Contribution I payed for 2 different subscriptions by mistake

I was looking into the student discount and $4.99 was taken out of my account but that didn't work and then I just had to pay another $9.99 to get my premium back.... is there anyway I can get my $4.99 back?

  • Newbie
  • I was looking into the student discount and $4.99 was taken out of my account but that didn't work and then I just had to pay another $9.99 to get my premium back.... is there anyway I can get my $4....
  • Leonardo
  • Roadie
  • 204 Views
  • 1 replies
  • 1 likes
  • 204 Views
  • 1 replies
  • 1 likes

Superuser Contribution No puedo unirme a un plan familiar

Me enviaron el link para unirme a un plan familiar pero me dice que no es posible debido a que ya me he unido a dos membresías en los últimos 12 meses, ¿qué puedo hacer?

  • Visitor
  • Me enviaron el link para unirme a un plan familiar pero me dice que no es posible debido a que ya me he unido a dos membresías en los últimos 12 meses, ¿qué puedo hacer?
  • Leonardo
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution I've paid for Spotify Students but my account still results free.

Hey everyone, as stated in the title I've paid for Spotify Students (this morning at 7am CEST) but my account still results as FREE. To answer your concerns already:- Yes, I've tried to log out and log back in.- Yes, I've tried to reinstall the app s...

  • Casual Listener
  • Hey everyone,  as stated in the title I've paid for Spotify Students (this morning at 7am CEST) but my account still results as FREE.   To answer your concerns already: - Yes, I've trie...
  • Leonardo
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution no se procesa el pago

como puedo hacer por que el pago no puede ser procesado, y ya le he intentado con varias tarjetas

  • Newbie
  • como puedo hacer por que el pago no puede ser procesado, y ya le he intentado con varias tarjetas 
  • Leonardo
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Premium

Hey, i just purchased 3 months premium for 1 euro, but it seems like spotify made 10€ reserve on my bank account and in recipes it even says 9,99€. In subscriptions it says it will renew 24.8, which is that 3 months. Why i am still being charged 10€?

  • Newbie
  • Hey, i just purchased 3 months premium for 1 euro, but it seems like spotify made 10€ reserve on my bank account and in recipes it even says 9,99€. In subscriptions it says it will renew  24.8,&...
  • osornios
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doble cobro en tarjeta en dos meses seguidos.

Me hicieron dos cargos de la mensualidad en su modalidad Estudiante, uno el 22/05/2017 a las 07:18 Am y el ultimo el 23/05/2017 a las 07:25 y sin activar la cuenta Premium.He notado que se repite mucho estos casos de dobles cobros y me gustaria una s...

  • Newbie
  • Me hicieron dos  cargos de la mensualidad en su modalidad Estudiante, uno el 22/05/2017 a las 07:18 Am y el ultimo el 23/05/2017 a las 07:25 y sin activar la cuenta Premium. He notado que se re...
  • Leonardo
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes