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bbrownstein1991 · 2017-06-05

Below I have a screenshot of my reciept that says I paid for the 3 month promotion. However it also says I was charged the full $9.99. How can I get a refund, extra months or a fix to my problem for this payment error.

osornios · 2017-06-07

Hey @bbrownstein1991

The .99 offer is available to users that have never had Premium on their account before (via a subscription or a trial).

Also, It's not possible to get one of the offers with a payment method that's already been used to purchase a subscription or another offer before.

Hope it helps. 🙂

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osornios · 2017-06-07

Hey @bbrownstein1991

The .99 offer is available to users that have never had Premium on their account before (via a subscription or a trial).

Also, It's not possible to get one of the offers with a payment method that's already been used to purchase a subscription or another offer before.

Hope it helps. 🙂

osorniosSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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