No subscription currently selected and can't access Spotify

[Ericriminal]

Plan

Free

Country

South Korea

Operating System

Windows 10

My Question or Issue

Hey,

I had the free 3 months premium Spotify.

I finished my 3 months, I wanted to end spotify premium and everything was alright, until the day spotify premium ended.

It seems I can't access spotify because I don't even have spotify free as a subscription.

I am not sure if this is the reason but I changed country and I am in Korea, I made sure to change my country but I still can't access any spotify application.

I need some help to check if I can reselect spotify free because right now I can't select it myself.

[snavemarc]

Hello, please see the following article which should help you revert to a free plan.

https://support.spotify.com/us/article/cancel-premium/

[Ericriminal]

I already did that, but since my premium subscription ended, I can't access any Spotify application

[Ver]

Hey @Ericriminal,

Thanks for posting here 🙂

Could you share with us more information regarding this so we can look into this further?

 Are you getting an error message when try logging in to the app? If you do, you can send us a screenshot of it. Just make sure to hide any private or sensitive info. 

Keep us posted.

[Ericriminal]

Hello,

When I open Spotify, this popup appear and there seems to be no solution other than disconnection or join premium.

I tried clicking on both and they do as they say.

[Ericriminal]

Here is the picture

[Ericriminal]

Oops

[Ver]

Hey @Ericriminal,

Thanks for getting back to us 🙂

Could you restart your device and then try logging in to the account to see if that helps?

It's also a good idea to try with another network to see if that changes anything.

Keep us posted.

[Ericriminal]

Hello, I already restarted my computer and it didn't help.

I tried with my 4g to see if there is any difference but no I still can't access anything in Spotify application.

[Ericriminal]

I can access the application on my phone but there is no music that I can launch,
On the pc application, I am stuck with the popup and can't do anything, same on the web application.

[MafeG · Accepted solution]

Hi @Ericriminal,

Thank you for keeping us in the loop.

Apologies for the late notice, but the free service is not available in South Korea at the moment, that's the reason you keep getting this pop up.

If you want to use Premium you can head here to subscribe.

Hope this clears things up. Don't hesitate to reach out again if you have questions.