Not elegible for samsung member free trial

[Guizon]

1. None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free

Country

Brazil

Device

Samsung Galaxy M12

Operating System

(Android 11

My Question or Issue

With my new samsung phone, i noticed that on samsung member app, i can redeem a 3 month trial for samsung members on spotify, but attempting to get the promotion on the app, i get the error saying i'm not elegible for the promotion. Do i have to create another account? With the gmail linked to both spotify and samsung member app, i never had premium before.

[Luan]

Hey, @Guizon 
Welcome to Spotify Community and thanks for reaching out here!

The offer is only available for users who haven't previously signed up for another trial or used the same payment details on another account. If even meeting all criteria you continue to get the error message, I recommend that you try a clean reinstall of Spotify app on your phone. Make sure you follow the steps from this guide and not just delete and re-download the app, as the clean reinstallation involves deleting the app cache which may cause issues some times.

After that try to redeem the offer once again.

Stay awesome!

If you have further questions or if you need anything else, let me know! I'd love to help!

Regards,
Luan

[Guizon]

I tried it and still says i'm not eligible for the offer. Even with a new account.

[Luan]

Hey, again! Thanks for keeping me in the loop.

I suggest that you contact the Customer Support team to get help with it. Just go on there and choose the best channel for you and explain your issue or doubt. Someone will help you as soon as possible.

The Customer Support team usually replies within 24-48 hours by email.

You can also tweet to @SpotifyCares on Twitter or message Spotify Cares on Facebook.

Stay awesome!

If you have further questions or if you need anything else, let me know! I'd love to help!

Regards,
Luan