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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

151146 Views

69 replies

10 likes

Premium for Family
  • 151146 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

DeeDee36

Visitor

96958 Views

90 replies

4 likes

  • 96958 Views
  • 90 replies
  • 4 likes

Superuser Contribution PREMIUM ON SITE NOT ON PHONE

1 Mon PREMIUM GC loads site PREMIUM but on phone as Free why? How do I fix?Thank You for any suggestions you might have!

Newbie

🔥 1 Mon PREMIUM GC loads site PREMIUM but on phone as Free why? How do I fix?Thank You for any suggestions you might have! 🔥  

Dian

Spotify Legend

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution 12 months/99 euros not accepted

Planchanging fomr Free to PremiumCountryItaly My Question or IssueI asked if, using 3 different gift cards (60, 30 and 10 euros, for a total of 100 euros), I could redeem the Induviual Plan 12 months/99 euros and I was told yes, I could do that (Geor...

Newbie

Plan changing fomr Free to Premium Country Italy   My Question or Issue I asked if, using 3 different gift cards (60, 30 and 10 euros, for a total of 100 euros), I could redeem the Induviu...

Alex

Spotify Legend

1560 Views

1 replies

0 likes

  • 1560 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Subscriptions Different on Phone / Laptop

My phone says that I have a premium individual subscription but when I login on my laptop it says that I have a premium + hulu subscription. I am using the same exact login information so I am not sure why it says a different plan on different device...

Visitor

My phone says that I have a premium individual subscription but when I login on my laptop it says that I have a premium + hulu subscription. I am using the same exact login information so I am not su...

Lyubka

Moderator

570 Views

1 replies

0 likes

  • 570 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hace 5 días pagué Spotify premium con mi tarjeta pero me aparece impago

Pagué Spotify premium con mi tarjeta de débito Prex hace 5 días el importe se débito pero me sigue saliendo la notificando de cuenta impaga, ¿me pueden solucionar el problema?

Visitor

Pagué Spotify premium con mi tarjeta de débito Prex hace 5 días el importe se débito pero me sigue saliendo la notificando de cuenta impaga, ¿me pueden solucionar el problema?

Lyubka

Moderator

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿por que me cobra de mas?

El detalle del recibo de Spotify es menor que lo que se me cobra en la tarjeta! hace meses que estoy pagando casi el doble

Visitor

El detalle del recibo de Spotify es menor que lo que se me cobra en la tarjeta! hace meses que estoy pagando casi el doble

MihailY

Moderator

705 Views

1 replies

1 likes

  • 705 Views
  • 1 replies
  • 1 likes

Superuser Contribution How do I identify who has a Spotify account on the company credit card?

My Company has a company credit card and I realised today that the card has charges for 2 Spotify Memberships going through every month. Can anyone advise how I can identify who has been using the card for this? If not, is there a way to cancel this ...

Visitor

My Company has a company credit card and I realised today that the card has charges for 2 Spotify Memberships going through every month. Can anyone advise how I can identify who has been using the c...

Lyubka

Moderator

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

Re: Error al agregar a miembro a plan familiar

no me deja acceder al plan familiar, todos mis hermanos ya pudieron pero a mi me sale que no puedo unirme a ese plan, que solo puedo unirte al plan Premium de otra persona solo una vez cada 12 meses. Pero no tengo ningún otro plan ni nada de eso.

Newbie

no me deja acceder al plan familiar, todos mis hermanos ya pudieron pero a mi me sale que no puedo unirme a ese plan, que solo puedo unirte al plan Premium de otra persona solo una vez cada...

Lyubka

Moderator

546 Views

1 replies

0 likes

  • 546 Views
  • 1 replies
  • 0 likes

Superuser Contribution Parallel streams on Alexa devices

Hi, what subscription do I need to listen to different music on different Alexa devices in different rooms? (i e. Wife is listening in the kitchen, daughter is listening in her room and me listens to music in the living room) I have some Alexa device...

Casual Listener

Hi,   what subscription do I need to listen to different music on different Alexa devices in different rooms? (i e. Wife is listening in the kitchen, daughter is listening in her room and me l...

Lyubka

Moderator

975 Views

3 replies

1 likes

  • 975 Views
  • 3 replies
  • 1 likes

I have a problem with joining a subscription

Can someone help me? I had Spotify Duo subscription and wanted to change to Family, recieve the invitation but it appears "It ocurred an Error, try later" . I put the same address as the owner and everything but still not working.

Visitor

Can someone help me? I had Spotify Duo subscription and wanted to change to Family, recieve the invitation but it appears "It ocurred an Error, try later" . I put the same address as the owner a...

Maxim

Spotify Star

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

just bought spotify premium want to change plan

hello spotify, I just bought a plan of spotify but mistakenly i bought for individual account can you please help me to upgrade it for duo? ThanksNew User.

Visitor

hello spotify,   I just bought a plan of spotify but mistakenly i bought for individual account can you please help me to upgrade it for duo?   Thanks New User.

AdamDamon

Community Legend

684 Views

1 replies

0 likes

  • 684 Views
  • 1 replies
  • 0 likes

Superuser Contribution my digital gift card isn't being recognised

I have a digital gift of 12 months premium via PayPal. The claim button links to error page and PayPal say to contact you

Visitor

I have a digital gift of 12 months premium via PayPal. The claim button links to error page and PayPal say to contact you

MihailY

Moderator

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se produjo un error con el pago. Intentalo de nuevo, usá otra tarjeta o pro

Se produjo un error con el pago. Intentalo de nuevo, usá otra tarjeta o probá con otro método de pago.

Newbie

Se produjo un error con el pago. Intentalo de nuevo, usá otra tarjeta o probá con otro método de pago.

MihailY

Moderator

942 Views

1 replies

0 likes

  • 942 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio de fecha de facturación

Necesito ayuda, deje de pagar premium y me espere 15 días, ya despues de eso pague nuevamente, cuando mire las facturas estavan correctas, mire que la menbrecia se me vencia el 19 de abril, pero de echo se me acaba de vencer antes con el día de la fe...

Newbie

Necesito ayuda, deje de pagar premium y me espere 15 días, ya despues de eso pague nuevamente, cuando mire las facturas estavan correctas, mire que la menbrecia se me vencia el 19 de abril, pero de e...

Eni

Moderator

3598 Views

5 replies

0 likes

  • 3598 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify student annual premium plan not redirecting to GPay & sending a req

My spotify student annual premium plan is not redirecting to GPay and sending a payment request to my UPI ID. I am verified as a student till 2024. I even tried using another wifi/data network, another device and the incognito mode. If this continues...

Visitor

My spotify student annual premium plan is not redirecting to GPay and sending a payment request to my UPI ID. I am verified as a student till 2024. I even tried using another wifi/data network, anoth...

OscarDC

Moderator

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes

Subscription is missing

I signed up for 3 months about a week ago. everything worked fine, but now I noticed that the subscription was gone. according to the payment history, the payment is displayed, there is a letter with a successful payment in the mail. there are no oth...

Visitor

I signed up for 3 months about a week ago. everything worked fine, but now I noticed that the subscription was gone. according to the payment history, the payment is displayed, there is a letter with...

Jose_M

Spotify Star

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

I currently pay for the Hulu student subscription and need to activate it.

I signed up for Hulu's student subscription, which includes free Spotify student premium. I can't find where to active it anywhere.

Visitor

I signed up for Hulu's student subscription, which includes free Spotify student premium. I can't find where to active it anywhere.

Jose_M

Spotify Star

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Spotify Unsubscribed my Hulu

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S21+, PCOperating SystemAndroid OS, Windows 10 Pro My Question or IssueThere was a payment lapse - I forgot to change my card information after having to get all new cards issued end of 2022 due to ...

Visitor

Plan Premium Country United States Device Samsung Galaxy S21+, PC Operating System Android OS, Windows 10 Pro   My Question or Issue There was a payment lapse - I forgot to change my c...

Jose_M

Spotify Star

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

Se me está cobrando más de lo que incluye el plan Premium Duo

El plan Duo vale 389 AR$ y en el recibo de mi tarjeta me aparece como que estoy pagando 6796 AR$ y no entiendo porque en el recibo no salen detalles de IVA o de otros impuestos

Visitor

El plan Duo vale 389 AR$ y en el recibo de mi tarjeta me aparece como que estoy pagando 6796 AR$ y no entiendo porque en el recibo no salen detalles de IVA o de otros impuestos

Jose_M

Spotify Star

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes