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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

131996 Views

69 replies

10 likes

Premium for Family
  • 131996 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

66274 Views

89 replies

4 likes

  • 66274 Views
  • 89 replies
  • 4 likes

Premium duo echo dot problems

Recently ive been experimenting some problems with my alexa, for example, i try order her to play an especific song, instead, she plays the radio of the song, basically, i dont have the Premium features

Newbie

Recently ive been experimenting some problems with my alexa, for example, i try order her to play an especific song, instead, she plays the radio of the song, basically, i dont have the Premium featu...

Jose_M

Spotify Star

453 Views

3 replies

0 likes

  • 453 Views
  • 3 replies
  • 0 likes

Paying for Premium but I'm getting ads

Hello. I just got an ad but I pay for Premium. I'm logged into my Premium account. I've been paying for Premium for years with no ads. If Spotify is now showing ads on Premium accounts, I'm out. Anyone know what's up?

Regular

Hello. I just got an ad but I pay for Premium. I'm logged into my Premium account. I've been paying for Premium for years with no ads. If Spotify is now showing ads on Premium accounts, I'm out. Anyo...

jamros

Casual Listener

631 Views

4 replies

1 likes

  • 631 Views
  • 4 replies
  • 1 likes

Boa tarde meu plano foi bloqueado por falta de pagamento

Assinei por três meses e me bloqueou antes disseram que era tes meses grátis por 19.90

Visitor

Assinei por três meses e me bloqueou antes disseram que era tes meses grátis por 19.90

Jose_M

Spotify Star

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

he pagado suscripción premium 10€ y acabo de hacerme un plan de estudiantes

Hoy mismo me han cobrado la cuota PREMIUM de Spotify de 9,99€ pero hoy mismo también he adjuntado los documentos para mi cuenta de estudiante, solicito me devuelvan la diferencia.Además he visto que los 3 primeros meses deberían ser gratisMi correo e...

Visitor

Hoy mismo me han cobrado la cuota PREMIUM de Spotify de 9,99€ pero hoy mismo también he adjuntado los documentos para mi cuenta de estudiante, solicito me devuelvan la diferencia. Además he visto ...

Jose_M

Spotify Star

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

family premium account

Hello!Currently I have contracted the individual premium plan but I have joined a family premium. Do I have to unsubscribe from the individual premium or when I join the family premium is the individual automatically canceled? How can I cancel my pre...

Visitor

  Hello! Currently I have contracted the individual premium plan but I have joined a family premium.   Do I have to unsubscribe from the individual premium or when I join the family pre...

AdamDamon

Community Legend

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Can a person move from their own Spotify plan to the family plan?

My husband is getting charged for his own Spotify account even though he is on my family account? Any suggestion? Does he delete his own account?

Visitor

My husband is getting charged for his own Spotify account even though he is on my family account? Any suggestion? Does he delete his own account?

Maxim

Spotify Star

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

WHY DO I HAVE TO PURSUE THE MATTER FURTHER.

I SPENT MORE THAN 3 HOURS MESSAGING WITH SANTIAGO A. AND FERNANDO T. TO NO AVAIL. ID:7c1dfc92-2cdf-41ae-8cle-d8e10a9334ea.WHAT WILL IT TAKE TO SPEAK TO A PERSON THAT CAN ASSIST ME

Visitor

I SPENT MORE THAN 3 HOURS MESSAGING WITH SANTIAGO A. AND FERNANDO T. TO NO AVAIL. ID:7c1dfc92-2cdf-41ae-8cle-d8e10a9334ea. WHAT WILL IT TAKE TO SPEAK TO A PERSON THAT CAN ASSIST ME

Jose_M

Spotify Star

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

Yesterday, I was charged $9.99 for a free service, Why?

Please refund my $9.99. I must have hit something by mistake. So, please refund asap!

Visitor

Please refund my $9.99. I must have hit something by mistake. So, please refund asap!

Jose_M

Spotify Star

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Payment didn't go through

So I already paid for the spotify service and the money already went through but I'm still getting ads. I've tried speaking to the customer care guys but they've done nothing to help me. Is there anything I can do?

Visitor

So I already paid for the spotify service and the money already went through but I'm still getting ads. I've tried speaking to the customer care guys but they've done nothing to help me. Is there any...

Jose_M

Spotify Star

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Solved!! what happens to my 1 week premium mini if i buy a premium individual?

what happens to my 1 week premium mini if i buy a premium individual? will it the premium mini disappear or it'll take a week until the premium mini ends for my premium individual to apply?

Newbie

what happens to my 1 week premium mini if i buy a premium individual? will it the premium mini disappear or it'll take a week until the premium mini ends for my premium individual to apply?

Jose_M

Spotify Star

953 Views

1 replies

0 likes

  • 953 Views
  • 1 replies
  • 0 likes

Gibt es einen Vertrag für Arbeitgeber / Firmen?

Kann ich als Arbeitgeber meinen Mitarbeitern Spotify anbieten zur privaten Nutzung?

Visitor

Kann ich als Arbeitgeber meinen Mitarbeitern Spotify anbieten zur privaten Nutzung?

Jose_M

Spotify Star

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

I am no longer eligible for Spotify Premium Individual.

I used to live in Ireland and had a subscription from there. Now I've moved back to Denmark and want to renew my membership with a Danish credit card. When I select Denmark as my current country it says that I am no longer eligible for Spotify Premiu...

Visitor

I used to live in Ireland and had a subscription from there. Now I've moved back to Denmark and want to renew my membership with a Danish credit card. When I select Denmark as my current country it s...

Jose_M

Spotify Star

507 Views

1 replies

0 likes

  • 507 Views
  • 1 replies
  • 0 likes

duo invite link is expired. Why will it not make a new one?

I pay for duo the invite linked I send my husband expired So I tried to get a new invite link and when I tap invite nothing happens??

Visitor

I pay for duo the invite linked I send my husband expired So I tried to get a new invite link and when I tap invite nothing happens??

Jose_M

Spotify Star

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

How do I add a gift card to my payment?

I have the 3 month premium plan right now. But I recently got a gift card for the plan. Is there any way I can add the gift card to my payment I already paid?

Visitor

I have the 3 month premium plan right now. But I recently got a gift card for the plan. Is there any way I can add the gift card to my payment I already paid?

Jose_M

Spotify Star

665 Views

1 replies

0 likes

  • 665 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How can I get back my playlists or liked songs when my Spotify Premium expired?

Hello, I have been subscribed to Spotify Premium, but my Premium membership expired months ago. I would like to access my old liked songs or playlists, but when I log into my account I keep seeing "Get Spotify Premium" advertisement. I cannot click a...

Visitor

Hello,   I have been subscribed to Spotify Premium, but my Premium membership expired months ago.   I would like to access my old liked songs or playlists, but when I log into my a...

Lyubka

Moderator

890 Views

3 replies

0 likes

  • 890 Views
  • 3 replies
  • 0 likes

Ads in Podcasts

PlanPremiumCountryUSDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy are ads in podcasts allowed for Premium subscribers?

Visitor

Plan Premium Country US Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why are ads in podcasts allowed for Premium subscribers? 

user-removed

Not applicable

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Didnt recieve my benifits for buying Spotify Premium

I payed the $49MXN to get spotify Universal Premium (or whatever) and they already Charged it to my credit card, but i still havent recieved my premium on my account, i didnt put it on any other account becouse i never sign out of the same one i use ...

Casual Listener

I payed the $49MXN to get spotify Universal Premium (or whatever) and they already Charged it to my credit card, but i still havent recieved my premium on my account, i didnt put it on any other acco...

MihailY

Moderator

482 Views

5 replies

0 likes

  • 482 Views
  • 5 replies
  • 0 likes