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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

147999 Views

69 replies

10 likes

Premium for Family
  • 147999 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

93500 Views

89 replies

4 likes

  • 93500 Views
  • 89 replies
  • 4 likes

Se me está cobrando más de lo que incluye el plan Premium Duo

El plan Duo vale 389 AR$ y en el recibo de mi tarjeta me aparece como que estoy pagando 6796 AR$ y no entiendo porque en el recibo no salen detalles de IVA o de otros impuestos

Visitor

El plan Duo vale 389 AR$ y en el recibo de mi tarjeta me aparece como que estoy pagando 6796 AR$ y no entiendo porque en el recibo no salen detalles de IVA o de otros impuestos

Jose_M

Spotify Star

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Tengo suscripción premium hasta noviembre 2023 y avisan aumentar en marzo?

Me avisan que aumenta la suscripción premium duo en marzo 2023 y tengo pagado hasta noviembre 2023. No entiendo por qué si ya está pagado?

Visitor

Me avisan que aumenta la suscripción premium duo en marzo 2023 y tengo pagado hasta noviembre 2023. No entiendo por qué si ya está pagado?

Jose_M

Spotify Star

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Necesito saber si no me van a cobrar los 3 meses premium gratis

Soy de Argentina y me suscribí al plan premium de 3 meses gratis en diciembre y lo cancelé en enero, quiero saber si me van a cobrar igual aunque sea gratis?

Visitor

Soy de Argentina y me suscribí al plan premium de 3 meses gratis en diciembre y lo cancelé en enero, quiero saber si me van a cobrar igual aunque sea gratis?

Jose_M

Spotify Star

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

My new credit card cannot be used for payment

I'm trying to change my payment method from my existing credit card to a new one, and I receive an error message that my "payment method does not match my land" or something (original: "Deine Zahlungsmethode passt nicht zu deinem Land."), despite thi...

Newbie

I'm trying to change my payment method from my existing credit card to a new one, and I receive an error message that my "payment method does not match my land" or something (original: "Deine Zahlung...

Jose_M

Spotify Star

529 Views

1 replies

1 likes

  • 529 Views
  • 1 replies
  • 1 likes

Cual seria el precio del plan individual?

Quisiera saber el precio actualizado del plan individual. Para comparar si es más bajo que el plan dúo. Gracias y espero una pronta respuesta

Visitor

Quisiera saber el precio actualizado del plan individual. Para comparar si es más bajo que el plan dúo. Gracias y espero una pronta respuesta

Jose_M

Spotify Star

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

My application for the Student Plan was aproved but it says im not elegible

My application for the Student Plan was aproved butwhen it try to subscribe it says "Sorry, you are not eligible for that plan. Here are some other ways to get". do i have to wait for the Family Premium subscription to end?

Casual Listener

My application for the Student Plan was aproved butwhen it try to subscribe it says "Sorry, you are not eligible for that plan. Here are some other ways to get". do i have to wait for the Family Prem...

Jose_M

Spotify Star

325 Views

1 replies

1 likes

  • 325 Views
  • 1 replies
  • 1 likes

Pelo app continuo ouvindo propaganda mesmo pagando o premium.

Troquei a assinatura do premium normal para o universitário, e desde então aparecem propagandas como se não fosse premium. Só acontece isso no app, pois já testei no computador e não acontece.

Visitor

Troquei a assinatura do premium normal para o universitário, e desde então aparecem propagandas como se não fosse premium. Só acontece isso no app, pois já testei no computador e não acontece.

Jose_M

Spotify Star

1432 Views

1 replies

0 likes

  • 1432 Views
  • 1 replies
  • 0 likes

sem acesso a minha conta família

não consigo acesso a minha conta familia, ele fica desconectando todos os dias

Visitor

não consigo acesso a minha conta familia, ele fica desconectando todos os dias

Jose_M

Spotify Star

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Why is my Spotify letting me use Premium features for free

I’ve never upgraded my plan from Free and yet somehow I’m getting all these Premium features for free these past couple of days. It can’t be free trial since I’m way past that period and I really can’t think of a reason. Does anyone know why this is ...

Casual Listener

I’ve never upgraded my plan from Free and yet somehow I’m getting all these Premium features for free these past couple of days.   It can’t be free trial since I’m way past that period and I r...

really_unreal

Casual Listener

538 Views

2 replies

0 likes

  • 538 Views
  • 2 replies
  • 0 likes

Superuser Contribution Address don't match

Family plan and they say cannot find the address and it is THE EXACT SAME

Visitor

Family plan and they say cannot find the address and it is THE EXACT SAME

Not applicable

569 Views

2 replies

0 likes

  • 569 Views
  • 2 replies
  • 0 likes

Spotify Premium for Samsung

I Recently got my Samsung Z fold but unfortunately it's not letting me get my 3 months of free spotify it does not give me the option for the spotify premium for Samsung. I did receive an email about the free 3 months. What I can do to get that prom ...

Visitor

I  Recently got my Samsung Z fold but unfortunately it's not letting me get my 3 months of free spotify it does not give me the option for the spotify premium for Samsung. I did receive an email...

okwi

Newbie

1407 Views

2 replies

0 likes

  • 1407 Views
  • 2 replies
  • 0 likes

Pagué, se cobró 2 veces y no me activaron el plan.

Pagué el plan y se me cobró 2 veces, aun asi no me activaron el servicio, pagué el servicio de estudiante.

Visitor

Pagué el plan y se me cobró 2 veces, aun asi no me activaron el servicio, pagué el servicio de estudiante.

Jose_M

Spotify Star

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

me cobraron 2 veces en el mismo mes

Me llego hoy 31/1/23 el informe de la targeta y me dice que el dia 23/12/22 tengo 2 pagos identicos de spotify

Visitor

Me llego hoy 31/1/23 el informe de la targeta y me dice que el dia 23/12/22 tengo 2 pagos identicos de spotify

Jose_M

Spotify Star

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Not using premium and not showing in account but amount get deducted from last 8 month.

Not using premium and not showing in the account but the amount gets deducted from the last 8 months.Please check all these transactions and refund the same Invoice IdDebit date9T56AB0Y73976U12-Jan-233IXF1QPPAZBCB12-Dec-229S14J7KUZR657V12-Nov-22Z5A10...

Visitor

Not using premium and not showing in the account but the amount gets deducted from the last 8 months. Please check all these transactions and refund the same   Invoice Id Debit date ...

Jose_M

Spotify Star

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola en el mes d diciembr m cambie a plan premium de 3 meses gratis yyy no

M cambie a plan premium de 3 meses gratis uno están respetando yaq m lo quitaron en este mes yya m están cobrando

Visitor

M cambie a plan premium de 3 meses gratis uno están respetando yaq m lo quitaron en este mes yya m están cobrando

Alex

Spotify Legend

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Solved!! Cancelar assinatura -

ola, eu assinei ao premium tem meses e não consigo utilizar.Gostaria de cancelar e nao pagar mais este serviço, mas eu nao sei qual conrta esta cadastrada o premium. Não consigo encontrar.

Newbie

  ola, eu assinei ao premium tem meses e não consigo utilizar. Gostaria de cancelar e nao pagar mais este serviço, mas eu nao sei qual conrta esta cadastrada o premium. Não consigo encontrar.

Luan

Spotify Star

1455 Views

3 replies

0 likes

  • 1455 Views
  • 3 replies
  • 0 likes

Superuser Contribution Pago automatico

Acabo de pagar un recibo. No quiero que el siguiente se me pase automáticamente. ¿Si me desubscribo ahora de Premium para que no se me pase el siguiente recibo automáticamente pierdo el derecho a Premium este mes?

Newbie

Acabo de pagar un recibo. No quiero que el siguiente se me pase automáticamente. ¿Si me desubscribo ahora de Premium para que no se me pase el siguiente recibo automáticamente pierdo el derecho a Pre...

AlejaR

Moderator

9468 Views

3 replies

0 likes

  • 9468 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify deletes downloads

I have premium and when i download a playlist 1 day later the playlist is automatically deleted

Casual Listener

I have premium and when i download a playlist 1 day later the playlist is automatically deleted

Walter23

Casual Listener

635 Views

4 replies

0 likes

  • 635 Views
  • 4 replies
  • 0 likes