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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152039 Views

69 replies

10 likes

Premium for Family
  • 152039 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

97979 Views

89 replies

4 likes

  • 97979 Views
  • 89 replies
  • 4 likes

Superuser Contribution Pourquoi je constate "Votre dernier paiement n'est pas passé" ?

Je constate ceci en ouvrant l'application sur iphone, alors que je participe à un abonnement famille, sachant que les autres utilisateurs n'ont aucun problème. Celui qui paye est un autre utilisateur de l'abonnement, j'ai essayé de quitter l'abonneme...

Visitor

Je constate ceci en ouvrant l'application sur iphone, alors que je participe à un abonnement famille, sachant que les autres utilisateurs n'ont aucun problème. Celui qui paye est un autre utilisateur...

Alex

Spotify Legend

515 Views

1 replies

0 likes

  • 515 Views
  • 1 replies
  • 0 likes

Solved!! will my spotify stats be deleted if I change the country?

PlanPremiumCountryAzerbaijanDevice(Iphone 12 mini)Operating System(iOS 16.) Hello! I have a 3 months trial subscriptions which will end on march (Azerbaijan). The thing is, I fly to Turkey very often, and sometimes might stay there for almost a year,...

Newbie

Plan Premium Country Azerbaijan Device (Iphone 12 mini) Operating System (iOS 16.)   Hello! I have a 3 months trial subscriptions which will end on march (Azerbaijan). The thing is, I f...

Maxim

Spotify Star

981 Views

1 replies

0 likes

  • 981 Views
  • 1 replies
  • 0 likes

Paid for premium but I still have free

I paid for spotify premium, but I haven’t recieved it. What happens now?

Visitor

I paid for spotify premium, but I haven’t recieved it. What happens now?

Bittencourt

Spotify Star

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Mudança de plano

Meu plano mudou sem meu consentimento.

Visitor

Meu plano mudou sem meu consentimento.

Bittencourt

Spotify Star

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Hello, can you help me? Spotify take money on my card for premium two time

Hello, can you help me? Spotify take money on my card for premium two times, Ferbruary,2 and Ferbuary,6 2023 years. Why took 2 times money?

Visitor

Hello, can you help me? Spotify take money on my card for premium two times, Ferbruary,2 and Ferbuary,6 2023 years. Why took 2 times money?

Bittencourt

Spotify Star

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution Im being charged twice monthly for my aubscription

Hi I subscribed long time ago for an individual plan and then I upgraded to family sharing plan with the same account but you guys charge me twice each month for two or three months now for both individual and family plan can you please refund me for...

Visitor

Hi I subscribed long time ago for an individual plan and then I upgraded to family sharing plan with the same account but you guys charge me twice each month for two or three months now for both indi...

AlejaR

Moderator

487 Views

3 replies

0 likes

  • 487 Views
  • 3 replies
  • 0 likes

My card doesnt work

I accidentally used a 30 dollar gift card while not logged into a account and now the card doesnt work.

Visitor

I accidentally used a 30 dollar gift card while not logged into a account and now the card doesnt work.  

Luan

Spotify Star

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Premium Duo

Hello! I have a premium Duo account for me and my boyfriend. He didn't have the lyrics of the songs so he updated the application. After the update he loged out and now he cannot log in again even though he uses the right Password and email. Any idea...

Visitor

Hello! I have a premium Duo account for me and my boyfriend. He didn't have the lyrics of the songs so he updated the application. After the update he loged out and now he cannot log in again even th...

Billy-J

Spotify Star

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Keep songs upgrading the account

Hi everyone!i’m about to upgrade my account into Spotify premium but i’m worried I’m gonna lose all my songs. I did’t save them in a playlist I just added them in my library.Will I lose everything if I’m going to upgrade the account?

Newbie

Hi everyone! i’m about to upgrade my account into Spotify premium but i’m worried I’m gonna lose all my songs. I did’t save them in a playlist I just added them in my library. Will I lose everythin...

Hurricane2458

Visitor

400 Views

2 replies

0 likes

  • 400 Views
  • 2 replies
  • 0 likes

Superuser Contribution PREMIUM ON SITE NOT ON PHONE

1 Mon PREMIUM GC loads site PREMIUM but on phone as Free why? How do I fix?Thank You for any suggestions you might have!

Newbie

🔥 1 Mon PREMIUM GC loads site PREMIUM but on phone as Free why? How do I fix?Thank You for any suggestions you might have! 🔥  

Dian

Spotify Legend

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution 12 months/99 euros not accepted

Planchanging fomr Free to PremiumCountryItaly My Question or IssueI asked if, using 3 different gift cards (60, 30 and 10 euros, for a total of 100 euros), I could redeem the Induviual Plan 12 months/99 euros and I was told yes, I could do that (Geor...

Newbie

Plan changing fomr Free to Premium Country Italy   My Question or Issue I asked if, using 3 different gift cards (60, 30 and 10 euros, for a total of 100 euros), I could redeem the Induviu...

Alex

Spotify Legend

1614 Views

1 replies

0 likes

  • 1614 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Subscriptions Different on Phone / Laptop

My phone says that I have a premium individual subscription but when I login on my laptop it says that I have a premium + hulu subscription. I am using the same exact login information so I am not sure why it says a different plan on different device...

Visitor

My phone says that I have a premium individual subscription but when I login on my laptop it says that I have a premium + hulu subscription. I am using the same exact login information so I am not su...

Lyubka

Moderator

575 Views

1 replies

0 likes

  • 575 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hace 5 días pagué Spotify premium con mi tarjeta pero me aparece impago

Pagué Spotify premium con mi tarjeta de débito Prex hace 5 días el importe se débito pero me sigue saliendo la notificando de cuenta impaga, ¿me pueden solucionar el problema?

Visitor

Pagué Spotify premium con mi tarjeta de débito Prex hace 5 días el importe se débito pero me sigue saliendo la notificando de cuenta impaga, ¿me pueden solucionar el problema?

Lyubka

Moderator

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿por que me cobra de mas?

El detalle del recibo de Spotify es menor que lo que se me cobra en la tarjeta! hace meses que estoy pagando casi el doble

Visitor

El detalle del recibo de Spotify es menor que lo que se me cobra en la tarjeta! hace meses que estoy pagando casi el doble

MihailY

Moderator

707 Views

1 replies

1 likes

  • 707 Views
  • 1 replies
  • 1 likes

Superuser Contribution How do I identify who has a Spotify account on the company credit card?

My Company has a company credit card and I realised today that the card has charges for 2 Spotify Memberships going through every month. Can anyone advise how I can identify who has been using the card for this? If not, is there a way to cancel this ...

Visitor

My Company has a company credit card and I realised today that the card has charges for 2 Spotify Memberships going through every month. Can anyone advise how I can identify who has been using the c...

Lyubka

Moderator

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

Re: Error al agregar a miembro a plan familiar

no me deja acceder al plan familiar, todos mis hermanos ya pudieron pero a mi me sale que no puedo unirme a ese plan, que solo puedo unirte al plan Premium de otra persona solo una vez cada 12 meses. Pero no tengo ningún otro plan ni nada de eso.

Newbie

no me deja acceder al plan familiar, todos mis hermanos ya pudieron pero a mi me sale que no puedo unirme a ese plan, que solo puedo unirte al plan Premium de otra persona solo una vez cada...

Lyubka

Moderator

547 Views

1 replies

0 likes

  • 547 Views
  • 1 replies
  • 0 likes

Superuser Contribution Parallel streams on Alexa devices

Hi, what subscription do I need to listen to different music on different Alexa devices in different rooms? (i e. Wife is listening in the kitchen, daughter is listening in her room and me listens to music in the living room) I have some Alexa device...

Casual Listener

Hi,   what subscription do I need to listen to different music on different Alexa devices in different rooms? (i e. Wife is listening in the kitchen, daughter is listening in her room and me l...

Lyubka

Moderator

982 Views

3 replies

1 likes

  • 982 Views
  • 3 replies
  • 1 likes