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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

192924 Views

123 replies

12 likes

  • 192924 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22007 Views

28 replies

4 likes

  • 22007 Views
  • 28 replies
  • 4 likes

Superuser Contribution Vodafone entertainment plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Lyubka

Moderator

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Student

I changed my account form the original premium to spotify student.. Will I be charged again? If I already paid the original amount this month..

Newbie

I changed my account form the original premium to spotify student.. Will I be charged again? If I already paid the original amount this month..

Alex

Spotify Legend

332 Views

3 replies

0 likes

  • 332 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't renew family plan after cancelling

PlanFamilyCountrySwitzerland My Question or IssueAs the title says, I have cancelled my family plan, it will end on the 23.12.22. Now I would like to subscribe again, but I can't choose the family plan. No matter what interface/button use, i always g...

Casual Listener

Plan Family Country Switzerland   My Question or Issue As the title says, I have cancelled my family plan, it will end on the 23.12.22. Now I would like to subscribe again, but I can't cho...

Dian

Spotify Legend

541 Views

4 replies

0 likes

  • 541 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Payment method

PlanPremiumCountryGermanyDevice)Operating System Android 12, Windows 10 My Question or IssueHello community,I'm a premium member and at first wanted to change the payment method so I clicked "direct debit". But now I decided to stay with payment over...

Regular

Plan Premium Country Germany Device ) Operating System  Android 12, Windows 10   My Question or Issue Hello community, I'm a premium member and at first wanted to change the paym...

Casper_drums

Regular

1037 Views

8 replies

0 likes

  • 1037 Views
  • 8 replies
  • 0 likes

Superuser Contribution Renew subscription

Plan Premium Duo is what I wantCountryUKDeviceiPhone 11Operating System My Question or IssueHiBecause John Lewis cancelled all of their credit cards, my last ddr failed and I'm being told to downgrade. In fact, I want to continue with Spotify but on ...

Visitor

Plan  Premium Duo is what I want Country UK Device iPhone 11 Operating System     My Question or Issue Hi Because John Lewis cancelled all of their credit cards, my last ddr...

Alex

Spotify Legend

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change credit card

PlanPremiumCountrySpain My Question or IssueHello,I live in Spain, and till now I was using a French credit card to pay. However, my card does not exist anymore. I want to change it to a Spanish credit card, but I cant do it from the web. Thanks for ...

Visitor

Plan Premium Country Spain     My Question or Issue Hello, I live in Spain, and till now I was using a French credit card to pay. However, my card does not exist anymore. I want to ...

Kiril

Moderator

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Pago Bono cultural/Payment Bono Cultural

Hey! So, in Spain we where given the "Bono Cultural" and when trying to pay with it it wont let me do the payment, but we are supposed to be able to pay with it

Casual Listener

Hey! So, in Spain we where given the "Bono Cultural" and when trying to pay with it it wont let me do the payment, but we are supposed to be able to pay with it 

Jose_M

Spotify Star

1254 Views

3 replies

0 likes

  • 1254 Views
  • 3 replies
  • 0 likes

Updated payment for premium but still cant access it.

Hello all,I had to switch credit card for my individual premium on Spotify. I got a receipt saying I paid for the premium but now it still keeps showing that I have not made a payment. Is there a Tech support I can contact? ThanksBella Jackson Chemba...

Visitor

Hello all, I had to switch credit card for my individual premium on Spotify. I got a receipt saying I paid for the premium but now it still keeps showing that I have not made a payment. Is there a T...

Bittencourt

Spotify Star

194 Views

1 replies

0 likes

  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Det uppstod ett problem, försök igen senare when trying to invite duo plan

My fiancé tried to activate her spotify duo invite that i gave her after i upgraded to spotify duo from spotify private. upon filling in her address she was greeted with a message "det uppstod ett problem". we are on the same wifi, we filled in the s...

Music Fan

My fiancé tried to activate her spotify duo invite that i gave her after i upgraded to spotify duo from spotify private. upon filling in her address she was greeted with a message "det uppstod ett pr...

HendrikPetertje

Music Fan

434 Views

4 replies

0 likes

  • 434 Views
  • 4 replies
  • 0 likes

Superuser Contribution cambie de plan duo a familiar, pero sigue apareciendo plan duo

tenía una cuenta duo, y acabé de pagar a una cuentra familiar pero aparece como si hubiera actualizado mi premium duo

Visitor

tenía una cuenta duo, y acabé de pagar a una cuentra familiar pero aparece como si hubiera actualizado mi premium duo

OscarDC

Moderator

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

Premium in Quebec 12/2022

Hi there Spotify community, not able to subscribe to the Solo Premium plan, not interested in any trials I know the laws but I just can’t find a link recent enough that brings me to the right place to buy premium without any free trials. Thank you.

Visitor

Hi there Spotify community, not able to subscribe to the Solo Premium plan, not interested in any trials I know the laws but I just can’t find a link recent enough that brings me to the right place t...

Jose_M

Spotify Star

305 Views

4 replies

0 likes

  • 305 Views
  • 4 replies
  • 0 likes

Why am I being told I can't I continue my individual plan?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Jose_M

Spotify Star

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

Hi. I can’t use my premium duo. I payed it but the app doesn’t refresh it

My last subscription ended because my credit card changed. After that, I choose to change of plan. I select the premium duo and pay it, but the app doesn’t permit me to use it. It still appears a message saying that I need to pay a new plan! Please, ...

Visitor

My last subscription ended because my credit card changed. After that, I choose to change of plan. I select the premium duo and pay it, but the app doesn’t permit me to use it. It still appears a mes...

Jose_M

Spotify Star

201 Views

1 replies

0 likes

  • 201 Views
  • 1 replies
  • 0 likes

Missing pin

I have a Spotify premium card and when trying to scratch the pin off it tore so we are missing numbers. How can I get my pin back?

Visitor

I have a Spotify premium card and when trying to scratch the pin off it tore so we are missing numbers. How can I get my pin back? 

Jose_M

Spotify Star

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

¿Porque se terminó mi suscripción tan rápido?

Pague mi suscripción el 4 de diciembre de 2022 y hoy 18 de diciembre del mismo año me pide pagarlo otra vez

Visitor

Pague mi suscripción el 4 de diciembre de 2022 y hoy 18 de diciembre del mismo año me pide pagarlo otra vez

Jose_M

Spotify Star

160 Views

1 replies

0 likes

  • 160 Views
  • 1 replies
  • 0 likes

Sub hasn't changed from free to prem duo even though I accepted the invite

Brother updated his subscription to premium duo so we could share. I accepted the invitation and on his account it says premium duo but mine still says free. It's been like this for a few weeks.

Visitor

Brother updated his subscription to premium duo so we could share. I accepted the invitation and on his account it says premium duo but mine still says free. It's been like this for a few weeks.

Jose_M

Spotify Star

163 Views

1 replies

0 likes

  • 163 Views
  • 1 replies
  • 0 likes