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Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

ssurrounds

Visitor

72415 Views

31 replies

2 likes

Account
  • 72415 Views
  • 31 replies
  • 2 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

157000 Views

69 replies

10 likes

Premium for Family
  • 157000 Views
  • 69 replies
  • 10 likes

Superuser Contribution Hola, a la persona que recomendé premium no le aparece su oferta de 2 meses

Me llegó una notificación de que puedo recomendar a una persona y obtiene 2 meses gratis pero ya lo hice y no le aparece, sigue apareciendo que es la versión gratis

Visitor

Me llegó una notificación de que puedo recomendar a una persona y obtiene 2 meses gratis pero ya lo hice y no le aparece, sigue apareciendo que es la versión gratis

Alex

Spotify Legend

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bireysel Premium Aboneliğim Uzatılamıyor

maalesef bu planı kullanamazsın. premium'u edinmenin diğer yollarına göz atabilirsin. hatası alıyorum ve bireysel premiuma devam edemiyorum.

Visitor

maalesef bu planı kullanamazsın. premium'u edinmenin diğer yollarına göz atabilirsin. hatası alıyorum ve bireysel premiuma devam edemiyorum.

Lyubka

Moderator

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo Not Working

PlanPremium DuoCountrySouth Africa DeviceSamsung Galaxy A2Operating SystemAndroid Oreo My Question or IssueMy mother and I were using spotify duo without issue throughout 2022 but since the new year I have been unable to sign into the spotify duo. My...

Visitor

Plan Premium Duo Country South Africa   Device Samsung Galaxy A2 Operating System Android Oreo   My Question or Issue My mother and I were using spotify duo without issue th...

Alex

Spotify Legend

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution Overcharged!!!

I've just been going over credit card statements and there are a bunch of double charges, I'm being charged 2x a month, 5 days apart. How do a apply for a reimbursement?

Casual Listener

I've just been going over credit card statements and there are a bunch of double charges, I'm being charged 2x a month, 5 days apart. How do a apply for a reimbursement?

Vasil

Moderator

716 Views

4 replies

1 likes

  • 716 Views
  • 4 replies
  • 1 likes

Superuser Contribution Why can't I play other chapters to my audio books

I paid for premium but when I try to open the next chapter of my book it says send email. No email ever arrived

Visitor

I paid for premium but when I try to open the next chapter of my book it says send email. No email ever arrived

Joan

Moderator

732 Views

1 replies

0 likes

  • 732 Views
  • 1 replies
  • 0 likes

Solved!! premium duo is not available in my country

Hello Spotify team. Please activate Family and duo packages in my country. The country where I use the Spotify application is Azerbaijan. Please activate other packages in our country.

Casual Listener

Hello Spotify team. Please activate Family and duo packages in my country. The country where I use the Spotify application is Azerbaijan. Please activate other packages in our country.

Miri98

Casual Listener

535 Views

2 replies

0 likes

  • 535 Views
  • 2 replies
  • 0 likes

Duo

I currently have Spotify premium. I live with my grandson who also wants Spotify. If I switch to Spotify duo, will we each have our own individual music or will I have to see his music on my account?

Visitor

I currently have Spotify premium. I live with my grandson who also wants Spotify. If I switch to Spotify duo, will we each have our own individual music or will I have to see his music on my account?

Douchiest_Cabin

Community Legend

474 Views

1 replies

0 likes

  • 474 Views
  • 1 replies
  • 0 likes

Superuser Contribution From Spotify Family by KPN to Spotify

We currently have a Family account in the Netherlands through Dutch partner KPN. We will end the KPN subscription because we are going to provider Ziggo and KPN says teh will automatically end as Spotify. We want to keep Spotify family (KPN offers th...

Visitor

  We currently have a Family account in the Netherlands through Dutch partner KPN. We will end the KPN subscription because we are going to provider Ziggo and KPN says teh  will automatica...

AlejaR

Moderator

916 Views

3 replies

0 likes

  • 916 Views
  • 3 replies
  • 0 likes

Superuser Contribution Name: Nurhan name

Hello, I have an Individual Premium subscription in Spotify and money was withdrawn from me today how can I cancel the subscription and return my money because they were for a gift to my mother, I saved up for a long time and just today I wanted to g...

Newbie

Hello, I have an Individual Premium subscription in Spotify and money was withdrawn from me today how can I cancel the subscription and return my money because they were for a gift to my mother, I sa...

Eni

Moderator

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

cancel subscription but can't access account

I can't log into my Spotify account and i need to cancel my subscription

Visitor

I can't log into my Spotify account and i need to cancel my subscription

kaworu_bloodpaw

Roadie

555 Views

2 replies

0 likes

  • 555 Views
  • 2 replies
  • 0 likes

cant redeem

2nd time this has happend, i buy a €10 card and can’t seem to redeem it online

Visitor

2nd time this has happend, i buy a €10 card and can’t seem to redeem it online

kaworu_bloodpaw

Roadie

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

do you get a discount for being a DA Veteran ?

me and the my better half wife are basically retired on a fixed income , I still work but the wife is completely disable to work. she is a DAV from the service of Air force, so i was wondering since you have discounts for students why not for either ...

Visitor

me and the my better half wife are basically retired on a fixed income , I still work but the wife is completely disable to work. she is a DAV from the service of Air force, so i was wondering since ...

kaworu_bloodpaw

Roadie

3931 Views

1 replies

0 likes

  • 3931 Views
  • 1 replies
  • 0 likes

Superuser Contribution cannot upgrade to Premium

I am receiving message that I am not eligible to planI never used Spotify Premium before.

Visitor

I am receiving message that I am not eligible to plan I never used Spotify Premium before.

Dian

Spotify Legend

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

I've signed up for premium individual but it's not working

my account shows as being a free account but when i click "sign up for premium" it says i already have premium individual and i can change subscription if i want to. none of the premium features work on any of my devices and i've checked multiple tim...

Visitor

my account shows as being a free account but when i click "sign up for premium" it says i already have premium individual and i can change subscription if i want to. none of the premium features work...

Jose_M

Spotify Star

523 Views

3 replies

0 likes

  • 523 Views
  • 3 replies
  • 0 likes

Superuser Contribution CÓMO PUEDO CAMBIAR EL PAÍS O REGIÓN ??? Ayuda

Por favor estoy cambiando la ubicación de mi residencia, ya cambié el método de pago por una tarjeta del nuevo país donde vivo, ya cambié mi dirección en el Apple ID q uso en mi celular, y encuentro una forma q me permita aceptar la invitación de pre...

Newbie

Por favor estoy cambiando la ubicación de mi residencia, ya cambié el método de pago por una tarjeta del nuevo país donde vivo, ya cambié mi dirección en el Apple ID q uso en mi celular, y encuentro ...

Eni

Moderator

2960 Views

1 replies

1 likes

  • 2960 Views
  • 1 replies
  • 1 likes

Superuser Contribution meu pagamento atrasou

PlanoPrêmioPaís: Brasil pagamento atrasado, hoje é dia 10/03, e acabou de não ser aprovado, meu cartão está liberado com limite de dia 15, antes dessa data meu spotify premium está cancelado?

Visitor

Plano Prêmio País: Brasil  pagamento atrasado, hoje é dia 10/03, e acabou de não ser aprovado, meu cartão está liberado com limite de dia 15, antes dessa data meu spotify premium está cancela...

Patr2

Casual Listener

3293 Views

2 replies

0 likes

  • 3293 Views
  • 2 replies
  • 0 likes