Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Wednesday
crazzzychel
Casual Listener
88980 Views
54 replies
5 likes

88980 Views
54 replies
5 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
yesterday
6350281638
Visitor
11118 Views
25 replies
2 likes

11118 Views
25 replies
2 likes

Superuser Contribution how to cancel spotify account

PlanFree/PremiumCountryso if you want to know how to cancel spotify premium plan i am leave an article here Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

harsh69
Casual Listener
Plan Free/Premium Country so if you want to know how to cancel spotify premium plan i am leave an article here Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System ...
2022-04-12 6:56:34 PM
2022-04-13 4:39:02 PM
Jeremy
Spotify Legend
578 Views
2 replies
1 likes

578 Views
2 replies
1 likes

Solved!!Superuser Contribution Can't change Russian region to another country, where I've moved to recently

PlanFree/PremiumCountryArmenia My Question or IssueHi, Spotify community. After you've closed Russian HQ and made Spotify unavailable, I've decided to change RU region for Armenia (where I've moved to). The thing is, that I had 1 year premium activat...

Sergey_Zend
Casual Listener
Plan Free/Premium Country Armenia My Question or Issue Hi, Spotify community. After you've closed Russian HQ and made Spotify unavailable, I've decided to change RU region for Arm...
2022-04-11 10:45:49 AM
2022-04-13 12:15:16 PM
Maxim
Spotify Star
4471 Views
31 replies
5 likes

4471 Views
31 replies
5 likes

premium subscription changed to free after country change

PlanPremiumCountry Netherlands DeviceAndroid, PCOperating System(Android, Windows 10) I had a premium subscription for 1 year. After changing the country, my subscription disappeared.How to restore it?

Flest
Casual Listener
Plan Premium Country Netherlands Device Android, PC Operating System (Android, Windows 10) I had a premium subscription for 1 year. After changing the country, my subscrip...
2022-04-12 12:12:04 PM
2022-04-13 9:09:20 AM
Maxim
Spotify Star
233 Views
1 replies
0 likes

233 Views
1 replies
0 likes

Subscription changed to free.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI wanted to add a family member to my premium family account but was unable to I logged out a...

Carl_fro
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I wante...
2022-04-12 11:17:48 AM
2022-04-13 8:45:37 AM
Maxim
Spotify Star
845 Views
1 replies
0 likes

845 Views
1 replies
0 likes

Russian subscription

CountryRussiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWill trial subscription come back after letting Russia use Spotify freely? My free trial supposed to end...

Alexandrit
Newbie
Country Russia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Will trial subscription com...
2022-04-12 10:55:28 PM
2022-04-13 7:11:41 AM
Flest
Casual Listener
201 Views
1 replies
0 likes

201 Views
1 replies
0 likes

Subscription

I'm unable to pay for my premium and I've tried different debit cards, still payment failed .PlanStudent planCountryNigeria DeviceSamsung s8 My Question or IssueWhat other means can I use for payment

Polgamous
Newbie
I'm unable to pay for my premium and I've tried different debit cards, still payment failed . Plan Student plan Country Nigeria Device Samsung s8 My Question or Issue Wh...
2022-04-11 2:40:52 PM
2022-04-12 8:43:36 AM
Maxim
Spotify Star
283 Views
1 replies
0 likes

283 Views
1 replies
0 likes

I am being charged from a plan I do not longer have!!

2 months ago, I changed from Spotify Duo to the family plan. I am not the admin in the new plan so my colleague `pays for it, however, I am still being charged for the Duo plan! it is being two months now paying something I do not have! I request my ...

Eleneta8
Visitor
2 months ago, I changed from Spotify Duo to the family plan. I am not the admin in the new plan so my colleague `pays for it, however, I am still being charged for the Duo plan! it is being ...
2022-04-11 3:45:45 PM
2022-04-12 8:42:14 AM
Maxim
Spotify Star
172 Views
1 replies
0 likes

172 Views
1 replies
0 likes

Superuser Contribution Shuffle the bane of my life.

I apologize in advance for any passive aggressive tendencies in the following.I am extremely aggravated by this problem. I'm sick and tired of shuffle, I hate it with a seething passion. I didn't buy premium for anything other than to remove the auto...

Dangfoo
Newbie
I apologize in advance for any passive aggressive tendencies in the following. I am extremely aggravated by this problem. I'm sick and tired of shuffle, I hate it with a seething passion. ...
2022-04-10 7:56:07 PM
2022-04-11 10:34:43 AM
Vasil
Moderator
208 Views
1 replies
0 likes

208 Views
1 replies
0 likes

Superuser Contribution Changed plans from Premium Family to Premium Individual Playlist issue

We had a Premium Family account in Spotify but only one son uses it so we decided to switch to Premium Individual. Unfortunately, his account that has all his playlists and likes on it is a different account to the main account that now has premium. ...

Rachel143
Visitor
We had a Premium Family account in Spotify but only one son uses it so we decided to switch to Premium Individual. Unfortunately, his account that has all his playlists and likes on it is a different...
2022-04-10 1:29:17 PM
2022-04-11 9:24:45 AM
Yordan
Moderator
166 Views
1 replies
0 likes

166 Views
1 replies
0 likes

Can't login on my Premium account and don't know the email

Hi, I was logged out of my Premium account and don't know the email that I was signed up with. The payment keeps on running but I can't log in to close it. I have tried with all the different emails that I have but just can't find the right one. Anyo...

user-removed
Visitor
Hi, I was logged out of my Premium account and don't know the email that I was signed up with. The payment keeps on running but I can't log in to close it. I have tried with all the di...
2022-04-10 8:43:50 PM
2022-04-11 9:16:22 AM
Maxim
Spotify Star
187 Views
1 replies
0 likes

187 Views
1 replies
0 likes

How can I cancel my Subscription (on my own) after I joined Family premium?

Hi, I've been using a normal subscription, but now I joined Family premium.Would my previous subscription be cancelled automatically?I don't want to be double-billed. Thank you!

naturaltastes
Visitor
Hi, I've been using a normal subscription, but now I joined Family premium. Would my previous subscription be cancelled automatically? I don't want to be double-billed. Thank you!
2022-04-11 4:33:54 AM
2022-04-11 9:12:23 AM
Maxim
Spotify Star
213 Views
1 replies
0 likes

213 Views
1 replies
0 likes

Superuser Contribution Problema con mi tarjeta de regalo

Mi mamá por navidad me había regalado una tarjeta de regalo de $30 dólares, al canjearla me decía que me darían los primeros tres meses gratis y luego se comenzaría a usar el dinero de la tarjeta. Pasaron los tres meses gratis y ahora se puso el plan...

fn8x2u82u2dynv4veru3
Newbie
Mi mamá por navidad me había regalado una tarjeta de regalo de $30 dólares, al canjearla me decía que me darían los primeros tres meses gratis y luego se comenzaría a usar el dinero de la tarjeta.&nb...
2022-04-09 6:24:54 PM
2022-04-11 2:06:31 AM
Eni
Moderator
179 Views
1 replies
0 likes

179 Views
1 replies
0 likes

Superuser Contribution reembolso

olicito o cancelamento da cobrança no meu cartão de crédito pois não utilizava o serviço é habilitei a versão Premium somente para um teste, não sabia que seria cobrado sem nenhum aviso prévio. Aguardo solução.País: BrasilDispotivo: iphoneemail:**ble...

Cayane
Visitor
olicito o cancelamento da cobrança no meu cartão de crédito pois não utilizava o serviço é habilitei a versão Premium somente para um teste, não sabia que seria cobrado sem nenhum aviso prévio. Aguar...
2022-04-09 10:38:09 PM
2022-04-11 1:25:49 AM
OscarDC
Moderator
202 Views
1 replies
0 likes

202 Views
1 replies
0 likes

Spotify will not let me sign up for Premium "Something went wrong. Please try again."

PlanFreeCountryUnited StatesDevice(TMobile REVVL 5G, Acer Chromebook Spin 11)Operating System(Android?, Chrome OS) My Question or IssueEvery time I try to sign up for Premium, I put in all my credentials correctly but I get a popup that says "Somethi...

Ketsueki
Casual Listener
Plan Free Country United States Device (TMobile REVVL 5G, Acer Chromebook Spin 11) Operating System (Android?, Chrome OS) My Question or Issue Every time I try to sign up for Premium...
2022-04-10 6:43:52 AM
2022-04-10 4:06:34 PM
Maxim
Spotify Star
963 Views
3 replies
0 likes

963 Views
3 replies
0 likes

Reimbursement

I requested the cancellation of the Premium subscription, as I did not know that I would be charged without prior notice before the end of the free period, I canceled the purchase on 04/08/2022 But I still haven't received the refund in my account, I...

itzgamingpro
Newbie
I requested the cancellation of the Premium subscription, as I did not know that I would be charged without prior notice before the end of the free period, I canceled the purchase on 04/08/2022 But I...
2022-04-10 1:20:54 AM
2022-04-10 9:09:59 AM
Maxim
Spotify Star
493 Views
1 replies
0 likes

493 Views
1 replies
0 likes

Address Not Accepted/Matching

PlanFree, switching to PremiumCountryUSADeviceiPhone 12 and PCOperating SystemiOS15 and Windows 10My Question or IssueI'm trying to purchase the $9.99/3 months deal through PayPal. However, it's giving me a message under the address box saying, "Make...

Psyducke
Casual Listener
Plan Free, switching to Premium Country USA Device iPhone 12 and PC Operating System iOS15 and Windows 10 My Question or Issue I'm trying to purchase the $9.99/3 months deal through PayPal. ...
2021-12-16 11:51:10 PM
2022-04-09 9:30:33 PM
kylemeador
Newbie
3050 Views
5 replies
0 likes

3050 Views
5 replies
0 likes

Superuser Contribution Failed payment issue

PlanPremium for StudentsCountryNigeriaDevicetecno CC7Operating SystemAndroid version 9 My Question or IssueI have been trying to update my Premium for Students subscription but it's declining my new card. I have tried complaining to my bank, but they...

awwalrighthere
Newbie
Plan Premium for Students Country Nigeria Device tecno CC7 Operating System Android version 9 My Question or Issue I have been trying to update my Premium for Students subscription b...
2022-04-08 4:52:01 PM
2022-04-09 1:31:51 PM
Yordan
Moderator
235 Views
1 replies
0 likes

235 Views
1 replies
0 likes

Superuser Contribution Pago premium familiar

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHice el pago de premium familiar y no se refleja en la aplicación, me sale que no pudieron co...

Zaymus
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hice el...
2022-04-08 4:24:53 PM
2022-04-09 12:19:01 PM
Elena
Moderator
201 Views
1 replies
0 likes

201 Views
1 replies
0 likes

Solved!! Cannot access my Premium account anymore after changing my phone

Hi All,I'm really hoping this community can help me! I'm based in the UK.I pay for a premium account on Spotify and have done so for about 2-3 years and I have a profile on there (Username: Grier Woodford - see attachment of photo screenshot from my ...

GrierA
Newbie
Hi All, I'm really hoping this community can help me! I'm based in the UK. I pay for a premium account on Spotify and have done so for about 2-3 years and I have a profile on there (Username:...
2022-04-08 8:16:59 PM
2022-04-09 9:18:39 AM
Maxim
Spotify Star
265 Views
1 replies
0 likes

265 Views
1 replies
0 likes

I request to have premium and gave all information required an can’t use premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

user-removed
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2022-04-08 8:09:43 PM
2022-04-09 9:14:47 AM
Maxim
Spotify Star
162 Views
1 replies
0 likes

162 Views
1 replies
0 likes

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