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Please see below the most popular frequently asked questions.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • 6350281638
  • Visitor
  • 11118 Views
  • 25 replies
  • 2 likes
  • 11118 Views
  • 25 replies
  • 2 likes

Superuser Contribution how to cancel spotify account

PlanFree/PremiumCountryso if you want to know how to cancel spotify premium plan i am leave an article here Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country so if you want to know how to cancel spotify premium plan i am leave an article here  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System ...
  • Jeremy
  • Spotify Legend
  • 578 Views
  • 2 replies
  • 1 likes
  • 578 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Can't change Russian region to another country, where I've moved to recently

PlanFree/PremiumCountryArmenia My Question or IssueHi, Spotify community. After you've closed Russian HQ and made Spotify unavailable, I've decided to change RU region for Armenia (where I've moved to). The thing is, that I had 1 year premium activat...

  • Casual Listener
  • Plan Free/Premium Country Armenia   My Question or Issue Hi, Spotify community.  After you've closed Russian HQ and made Spotify unavailable, I've decided to change RU region for Arm...
  • Maxim
  • Spotify Star
  • 4471 Views
  • 31 replies
  • 5 likes
  • 4471 Views
  • 31 replies
  • 5 likes

premium subscription changed to free after country change

PlanPremiumCountry Netherlands DeviceAndroid, PCOperating System(Android, Windows 10) I had a premium subscription for 1 year. After changing the country, my subscription disappeared.How to restore it?

  • Casual Listener
  • Plan Premium Country Netherlands   Device Android, PC Operating System (Android, Windows 10)   I had a premium subscription for 1 year. After changing the country, my subscrip...
  • Maxim
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Subscription changed to free.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI wanted to add a family member to my premium family account but was unable to I logged out a...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I wante...
  • Maxim
  • Spotify Star
  • 845 Views
  • 1 replies
  • 0 likes
  • 845 Views
  • 1 replies
  • 0 likes

Russian subscription

CountryRussiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWill trial subscription come back after letting Russia use Spotify freely? My free trial supposed to end...

  • Newbie
  • Country Russia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Will trial subscription com...
  • Flest
  • Casual Listener
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Subscription

I'm unable to pay for my premium and I've tried different debit cards, still payment failed .PlanStudent planCountryNigeria DeviceSamsung s8 My Question or IssueWhat other means can I use for payment

  • Newbie
  • I'm unable to pay for my premium and I've tried different debit cards, still payment failed . Plan Student plan Country Nigeria  Device Samsung s8     My Question or Issue Wh...
  • Maxim
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

I am being charged from a plan I do not longer have!!

2 months ago, I changed from Spotify Duo to the family plan. I am not the admin in the new plan so my colleague `pays for it, however, I am still being charged for the Duo plan! it is being two months now paying something I do not have! I request my ...

  • Visitor
  • 2 months ago, I changed from Spotify Duo to the family plan.   I am not the admin in the new plan so my colleague `pays for it, however, I am still being charged for the Duo plan! it is being ...
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle the bane of my life.

I apologize in advance for any passive aggressive tendencies in the following.I am extremely aggravated by this problem. I'm sick and tired of shuffle, I hate it with a seething passion. I didn't buy premium for anything other than to remove the auto...

  • Newbie
  • I apologize in advance for any passive aggressive tendencies in the following. I am extremely aggravated by this problem.   I'm sick and tired of shuffle, I hate it with a seething passion. ...
  • Vasil
  • Moderator
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changed plans from Premium Family to Premium Individual Playlist issue

We had a Premium Family account in Spotify but only one son uses it so we decided to switch to Premium Individual. Unfortunately, his account that has all his playlists and likes on it is a different account to the main account that now has premium. ...

  • Visitor
  • We had a Premium Family account in Spotify but only one son uses it so we decided to switch to Premium Individual. Unfortunately, his account that has all his playlists and likes on it is a different...
  • Yordan
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Can't login on my Premium account and don't know the email

Hi, I was logged out of my Premium account and don't know the email that I was signed up with. The payment keeps on running but I can't log in to close it. I have tried with all the different emails that I have but just can't find the right one. Anyo...

  • Visitor
  • Hi,    I was logged out of my Premium account and don't know the email that I was signed up with. The payment keeps on running but I can't log in to close it. I have tried with all the di...
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

How can I cancel my Subscription (on my own) after I joined Family premium?

Hi, I've been using a normal subscription, but now I joined Family premium.Would my previous subscription be cancelled automatically?I don't want to be double-billed. Thank you!

  • Visitor
  • Hi,   I've been using a normal subscription, but now I joined Family premium. Would my previous subscription be cancelled automatically? I don't want to be double-billed.   Thank you!
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con mi tarjeta de regalo

Mi mamá por navidad me había regalado una tarjeta de regalo de $30 dólares, al canjearla me decía que me darían los primeros tres meses gratis y luego se comenzaría a usar el dinero de la tarjeta. Pasaron los tres meses gratis y ahora se puso el plan...

  • Newbie
  • Mi mamá por navidad me había regalado una tarjeta de regalo de $30 dólares, al canjearla me decía que me darían los primeros tres meses gratis y luego se comenzaría a usar el dinero de la tarjeta.&nb...
  • Eni
  • Moderator
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution reembolso

olicito o cancelamento da cobrança no meu cartão de crédito pois não utilizava o serviço é habilitei a versão Premium somente para um teste, não sabia que seria cobrado sem nenhum aviso prévio. Aguardo solução.País: BrasilDispotivo: iphoneemail:**ble...

  • Visitor
  • olicito o cancelamento da cobrança no meu cartão de crédito pois não utilizava o serviço é habilitei a versão Premium somente para um teste, não sabia que seria cobrado sem nenhum aviso prévio. Aguar...
  • OscarDC
  • Moderator
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Spotify will not let me sign up for Premium "Something went wrong. Please try again."

PlanFreeCountryUnited StatesDevice(TMobile REVVL 5G, Acer Chromebook Spin 11)Operating System(Android?, Chrome OS) My Question or IssueEvery time I try to sign up for Premium, I put in all my credentials correctly but I get a popup that says "Somethi...

Ketsueki_0-1649565813035.png
  • Casual Listener
  • Plan Free Country United States Device (TMobile REVVL 5G, Acer Chromebook Spin 11) Operating System (Android?, Chrome OS)   My Question or Issue Every time I try to sign up for Premium...
  • Maxim
  • Spotify Star
  • 963 Views
  • 3 replies
  • 0 likes
  • 963 Views
  • 3 replies
  • 0 likes

Reimbursement

I requested the cancellation of the Premium subscription, as I did not know that I would be charged without prior notice before the end of the free period, I canceled the purchase on 04/08/2022 But I still haven't received the refund in my account, I...

  • Newbie
  • I requested the cancellation of the Premium subscription, as I did not know that I would be charged without prior notice before the end of the free period, I canceled the purchase on 04/08/2022 But I...
  • Maxim
  • Spotify Star
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes

Address Not Accepted/Matching

PlanFree, switching to PremiumCountryUSADeviceiPhone 12 and PCOperating SystemiOS15 and Windows 10My Question or IssueI'm trying to purchase the $9.99/3 months deal through PayPal. However, it's giving me a message under the address box saying, "Make...

  • Casual Listener
  • Plan Free, switching to Premium Country USA Device iPhone 12 and PC Operating System iOS15 and Windows 10 My Question or Issue I'm trying to purchase the $9.99/3 months deal through PayPal. ...
  • kylemeador
  • Newbie
  • 3050 Views
  • 5 replies
  • 0 likes
  • 3050 Views
  • 5 replies
  • 0 likes

Superuser Contribution Failed payment issue

PlanPremium for StudentsCountryNigeriaDevicetecno CC7Operating SystemAndroid version 9 My Question or IssueI have been trying to update my Premium for Students subscription but it's declining my new card. I have tried complaining to my bank, but they...

  • Newbie
  • Plan Premium for Students Country Nigeria Device tecno CC7 Operating System Android version 9   My Question or Issue I have been trying to update my Premium for Students subscription b...
  • Yordan
  • Moderator
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago premium familiar

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHice el pago de premium familiar y no se refleja en la aplicación, me sale que no pudieron co...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hice el...
  • Elena
  • Moderator
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Solved!! Cannot access my Premium account anymore after changing my phone

Hi All,I'm really hoping this community can help me! I'm based in the UK.I pay for a premium account on Spotify and have done so for about 2-3 years and I have a profile on there (Username: Grier Woodford - see attachment of photo screenshot from my ...

  • Newbie
  • Hi All, I'm really hoping this community can help me!  I'm based in the UK. I pay for a premium account on Spotify and have done so for about 2-3 years and I have a profile on there (Username:...
  • Maxim
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

I request to have premium and gave all information required an can’t use premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes