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Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

ssurrounds

Visitor

74261 Views

31 replies

2 likes

Account
  • 74261 Views
  • 31 replies
  • 2 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

158661 Views

69 replies

10 likes

Premium for Family
  • 158661 Views
  • 69 replies
  • 10 likes

Superuser Contribution How to activate Valentines Day gift?

I deleted the first message of the valentines day offer. Now I cant find how to activate this gift.

Visitor

I deleted the first message of the valentines day offer. Now I cant find how to activate this gift.

Dian

Spotify Legend

952 Views

1 replies

0 likes

  • 952 Views
  • 1 replies
  • 0 likes

Superuser Contribution Im STILL getting adds. I'm PREMIUM. And i'm quite fed up with this crappy service

PlanPremiumCountrySpainDeviceXiaomi redmi note 7Operating SystemAndroid nosecuantos My Question or IssueWhy in the world do i keep hearing annoying adds WHEN I'M A PAYING CUSTOMER. You say "pay and won't get adds" THAT'S FALSE. You should say "Pay to...

Regular

Plan Premium Country Spain Device Xiaomi redmi note 7 Operating System Android nosecuantos   My Question or Issue Why in the world do i keep hearing annoying adds WHEN I'M A PAYING CUS...

Vasil

Moderator

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution não consigo entrar no plano duo

olá. Meu esposo e eu usávamos o plano família, ele foi furtado e sem o cartão o bloqueamos. Ele fez o duo, voltamos normal porém ele teve um problema com o cartão de novo e ficamos mais uma vez com o plano cancelado. agora ele foi adicionar o duo mai...

Newbie

olá. Meu esposo e eu usávamos o plano família, ele foi furtado e sem o cartão o bloqueamos. Ele fez o duo, voltamos normal porém ele teve um problema com o cartão de novo e ficamos mais uma vez com o...

Bittencourt

Spotify Star

3477 Views

1 replies

0 likes

  • 3477 Views
  • 1 replies
  • 0 likes

Family invite link not working

I have a premium family subscription and have sent the link to a family member, they received the link but when they try to oprn it, it goes to the spotify site saying "unexpected error has occurred".

Newbie

I have a premium family subscription and have sent the link to a family member, they received the link but when they try to oprn it, it goes to the spotify site saying "unexpected error has occurred".

Jose_M

Spotify Star

1559 Views

3 replies

0 likes

  • 1559 Views
  • 3 replies
  • 0 likes

Superuser Contribution I need to update payment information and don't know who the Plan Manager is

We have a family plan that only my son uses. I need to update the payment method but it says to contact the Plan Manager. I don't have another login and don't know who the Plan Manager is.

Visitor

We have a family plan that only my son uses. I need to update the payment method but it says to contact the Plan Manager. I don't have another login and don't know who the Plan Manager is.

Joan

Moderator

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola, a la persona que recomendé premium no le aparece su oferta de 2 meses

Me llegó una notificación de que puedo recomendar a una persona y obtiene 2 meses gratis pero ya lo hice y no le aparece, sigue apareciendo que es la versión gratis

Visitor

Me llegó una notificación de que puedo recomendar a una persona y obtiene 2 meses gratis pero ya lo hice y no le aparece, sigue apareciendo que es la versión gratis

Alex

Spotify Legend

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bireysel Premium Aboneliğim Uzatılamıyor

maalesef bu planı kullanamazsın. premium'u edinmenin diğer yollarına göz atabilirsin. hatası alıyorum ve bireysel premiuma devam edemiyorum.

Visitor

maalesef bu planı kullanamazsın. premium'u edinmenin diğer yollarına göz atabilirsin. hatası alıyorum ve bireysel premiuma devam edemiyorum.

Lyubka

Moderator

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo Not Working

PlanPremium DuoCountrySouth Africa DeviceSamsung Galaxy A2Operating SystemAndroid Oreo My Question or IssueMy mother and I were using spotify duo without issue throughout 2022 but since the new year I have been unable to sign into the spotify duo. My...

Visitor

Plan Premium Duo Country South Africa   Device Samsung Galaxy A2 Operating System Android Oreo   My Question or Issue My mother and I were using spotify duo without issue th...

Alex

Spotify Legend

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution Overcharged!!!

I've just been going over credit card statements and there are a bunch of double charges, I'm being charged 2x a month, 5 days apart. How do a apply for a reimbursement?

Casual Listener

I've just been going over credit card statements and there are a bunch of double charges, I'm being charged 2x a month, 5 days apart. How do a apply for a reimbursement?

Vasil

Moderator

724 Views

4 replies

1 likes

  • 724 Views
  • 4 replies
  • 1 likes

Superuser Contribution Why can't I play other chapters to my audio books

I paid for premium but when I try to open the next chapter of my book it says send email. No email ever arrived

Visitor

I paid for premium but when I try to open the next chapter of my book it says send email. No email ever arrived

Joan

Moderator

736 Views

1 replies

0 likes

  • 736 Views
  • 1 replies
  • 0 likes

Solved!! premium duo is not available in my country

Hello Spotify team. Please activate Family and duo packages in my country. The country where I use the Spotify application is Azerbaijan. Please activate other packages in our country.

Casual Listener

Hello Spotify team. Please activate Family and duo packages in my country. The country where I use the Spotify application is Azerbaijan. Please activate other packages in our country.

Miri98

Casual Listener

542 Views

2 replies

0 likes

  • 542 Views
  • 2 replies
  • 0 likes

Duo

I currently have Spotify premium. I live with my grandson who also wants Spotify. If I switch to Spotify duo, will we each have our own individual music or will I have to see his music on my account?

Visitor

I currently have Spotify premium. I live with my grandson who also wants Spotify. If I switch to Spotify duo, will we each have our own individual music or will I have to see his music on my account?

Douchiest_Cabin

Community Legend

476 Views

1 replies

0 likes

  • 476 Views
  • 1 replies
  • 0 likes

Superuser Contribution From Spotify Family by KPN to Spotify

We currently have a Family account in the Netherlands through Dutch partner KPN. We will end the KPN subscription because we are going to provider Ziggo and KPN says teh will automatically end as Spotify. We want to keep Spotify family (KPN offers th...

Visitor

  We currently have a Family account in the Netherlands through Dutch partner KPN. We will end the KPN subscription because we are going to provider Ziggo and KPN says teh  will automatica...

AlejaR

Moderator

921 Views

3 replies

0 likes

  • 921 Views
  • 3 replies
  • 0 likes

Superuser Contribution Name: Nurhan name

Hello, I have an Individual Premium subscription in Spotify and money was withdrawn from me today how can I cancel the subscription and return my money because they were for a gift to my mother, I saved up for a long time and just today I wanted to g...

Newbie

Hello, I have an Individual Premium subscription in Spotify and money was withdrawn from me today how can I cancel the subscription and return my money because they were for a gift to my mother, I sa...

Eni

Moderator

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

cancel subscription but can't access account

I can't log into my Spotify account and i need to cancel my subscription

Visitor

I can't log into my Spotify account and i need to cancel my subscription

kaworu_bloodpaw

Roadie

556 Views

2 replies

0 likes

  • 556 Views
  • 2 replies
  • 0 likes