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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 12318 Views
  • 24 replies
  • 2 likes
  • 12318 Views
  • 24 replies
  • 2 likes

Duo account for my teenage kids

PlanPremium DuoMy Question or IssueHi,Is it possible for me to set up a duo account for my 2 teenagers to share?I will be paying but it seems that if i set it up then the Duo would be me and 1 other, can I not be a member and just a manger of the Duo...

  • Newbie
  • Plan Premium Duo My Question or Issue Hi, Is it possible for me to set up a duo account for my 2 teenagers to share? I will be paying but it seems that if i set it up then the Duo would be me an...
  • Maxim
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Need payment back

Hello there I cancelled my subscription and this month money was still taken out please check my account and refund my funds I would appreciate it thank you and have a great day

  • Visitor
  • Hello there I cancelled my subscription and this month money was still taken out please check my account and refund my funds I would appreciate  it thank you and have a great day
  • Maxim
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancel subscription

How I cancel subscription for soundtrap. I cant find anything there and bcoz it's Spotify's platform so I'm asking here. Thanks

  • Visitor
  • How I cancel subscription for soundtrap. I cant find anything there and bcoz it's Spotify's platform so I'm asking here. Thanks 
  • OscarDC
  • Moderator
  • 576 Views
  • 1 replies
  • 0 likes
  • 576 Views
  • 1 replies
  • 0 likes

Superuser Contribution hello

i have monthly deducted from my gcash account since 2021 and when i open my spotify its not premium!

  • Visitor
  • i have monthly deducted from my gcash account since 2021 and when i open my spotify its not premium!
  • OscarDC
  • Moderator
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution pubblicità

PianofortePremio La mia domanda o il mio problemabuongiorno ho un abbonamento premium con scadenza maggio 2022 come mai ho pubblicità durante l'ascolto?

  • Visitor
  •   Pianoforte Premio     La mia domanda o il mio problema buongiorno ho un abbonamento premium con scadenza maggio 2022 come mai ho pubblicità durante l'ascolto?
  • Elena
  • Moderator
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify stockholm debit

PlanPremiumCountryECUADORDeviceiPhone SE 2020Operating SystemiOS 15I contracted a family plan of 9.99 on Monday, April 11, 2022, which was debited from my account using a debit card, which you can see in the first photo, on Tuesday, April 19, 2022, i...

  • Newbie
  • Plan Premium Country ECUADOR Device iPhone SE 2020 Operating System iOS 15 I contracted a family plan of 9.99 on Monday, April 11, 2022, which was debited from my account using a debit card...
  • Elena
  • Moderator
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution My 3 months of free spotify premium for Samsung won't go through

I recently bought a Samsung tab s8 and am trying to redeem my 3 month premium and once I filled out my information it says "something went wrong. Please try again." I've looked for anything that could help me but nothing has worked.

  • Visitor
  • I recently bought a Samsung tab s8 and am trying to redeem my 3 month premium and once I filled out my information it says "something went wrong. Please try again." I've looked for anything that coul...
  • Alex
  • Spotify Legend
  • 953 Views
  • 1 replies
  • 0 likes
  • 953 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have a premium account on my mobile plan, but cannot go into premium mode on my PC?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Alex
  • Spotify Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pq me cobraram 7,00 qdo tentei fazer o teste de 3 meses gratis?

Recebi um e-mail dizendo que se voltasse a ser Premium teria 3 meses gratos , qdo tentei ativar a promoção foi cobrado 7,00 e não ativou o prêmium

  • Visitor
  • Recebi um e-mail dizendo que se voltasse a ser Premium teria 3 meses gratos , qdo tentei ativar a promoção foi cobrado 7,00 e não ativou o prêmium
  • Alex
  • Spotify Legend
  • 404 Views
  • 3 replies
  • 0 likes
  • 404 Views
  • 3 replies
  • 0 likes

HELP// Payment issue

Hello I recently saw in my bank account that I have paid twice my monthly subscription - i do not understand the issue and called my bank but they cannot provide the help - What is the solution you can give me and how can I stop paying twice, please....

  • Visitor
  • Hello   I recently saw in my bank account that I have paid twice my monthly subscription - i do not understand the issue  and called my bank but they cannot provide the help - What is the...
  • Billy-J
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Subscription not renewed after payment has been made

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Plans

So every month Spotify has been charging me an individual plan and a duo plan and I have to pay for both and it's been getting quite annoying, any help, also this is on the same account

  • Casual Listener
  • So every month Spotify has been charging me an individual plan and a duo plan and I have to pay for both and it's been getting quite annoying, any help, also this is on the same account  
  • Billy-J
  • Spotify Star
  • 28446 Views
  • 1 replies
  • 0 likes
  • 28446 Views
  • 1 replies
  • 0 likes

Superuser Contribution username not seeing the premium option activated

i have the premium option DUO active and operating in APP, 8I have just updated my payment details) but I am unable to access on the web app cause the email seems to be associated to a different username with no options activated.

  • Visitor
  • i have the premium option DUO active and operating in APP, 8I have just updated my payment details) but I am unable to access on the web app cause the email seems to be associated to a different use...
  • Julian
  • Moderator
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I not eligible for three mo free premium while I received an offer?

I have receive a free 3 month premium offer. I try to upgrade but I received a message that I am not eligible.

  • Visitor
  • I have receive a free 3 month premium offer. I try to upgrade but I received a message that I am not eligible.
  • Elena
  • Moderator
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have had premium service, I've been billed twice this month a week apart

This has happened before, I've gotten nowhere, so how do I get the 10.00 back beings this company is a ghost company??

  • Visitor
  • This has happened before, I've gotten nowhere, so how do I get the 10.00 back beings this company is a ghost company??
  • Jeremy
  • Spotify Legend
  • 185 Views
  • 3 replies
  • 0 likes
  • 185 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why does premium duo have ads during podcasts, when regular premium didn't?

I recently added my husband and upgraded to duo. Now when we listen to podcasts, there are a ton of ads. We have logged out and back in multiple time to try and resync the app, but that only worked with music.

  • Visitor
  • I recently added my husband and upgraded to duo. Now when we listen to podcasts, there are a ton of ads. We have logged out and back in multiple time to try and resync the app, but that only worked w...
  • Yordan
  • Moderator
  • 252 Views
  • 1 replies
  • 1 likes
  • 252 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Each month, my subscription Premuim DUO gets changed to Individual !

My subscription stops and when I go to pay (Because yes, it doesn't do it automatically for some reason) They suggest I pay for Individual, like I don't already have DUO ! So I have to do it all again and invite the person again each month ! It's get...

  • Casual Listener
  • My subscription stops and when I go to pay (Because yes, it doesn't do it automatically for some reason) They suggest I pay for Individual, like I don't already have DUO ! So I have to do it all agai...
  • Elena
  • Moderator
  • 956 Views
  • 3 replies
  • 1 likes
  • 956 Views
  • 3 replies
  • 1 likes

Superuser Contribution Hola, me gustaría probar el plan Duo, mi hija estudia fuera, qué hago? grac

Me gustaría que mi hija y yo pudiéramos usar el mismo plan pero ella estudia fuera, ¿qué podríamos hacer para compartirlo? Muchas gracias. Ana.

  • Visitor
  • Me gustaría que mi hija y yo pudiéramos usar el mismo plan pero ella estudia fuera, ¿qué podríamos hacer para compartirlo? Muchas gracias. Ana.
  • Alex
  • Spotify Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes