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Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

ssurrounds

Visitor

76212 Views

31 replies

2 likes

Account
  • 76212 Views
  • 31 replies
  • 2 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Iva

Moderator

160019 Views

71 replies

10 likes

Premium for Family
  • 160019 Views
  • 71 replies
  • 10 likes

Superuser Contribution 4ヶ月間学生認証がされず、通常の料金で払い続けています。どうすればよろしいでしょうか。お問い合わせできず、困っています

昨年の10月に学生であることを認証する手続きをしたのですが、一向に承認がおりません。何をすればいいか分かりません。

Visitor

昨年の10月に学生であることを認証する手続きをしたのですが、一向に承認がおりません。何をすればいいか分かりません。

Vasil

Moderator

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

How to subscribe to PREMIUM when living in Quebec CANADA

Extremely frustrating to not be able to subscribe to the free 1 month-9.99$ each following month solo Premium since it is not available in this province. But it's even more frustrating to not find anywhere how to subscribe to the regular Solo Premium...

Visitor

Extremely frustrating to not be able to subscribe to the free 1 month-9.99$ each following month solo Premium since it is not available in this province. But it's even more frustrating to not find an...

Jose_M

Spotify Star

2349 Views

1 replies

0 likes

  • 2349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abo geändert?

Ich habe seit Jahren ein Abo Indem auch meine Familie drin war, auf einmal sind die Mitglieder gelöscht und nur ich habe einen Premium Account. Wurden die Bedingungen einfach geändert?

Visitor

Ich habe seit Jahren ein Abo Indem auch meine Familie drin war, auf einmal sind die Mitglieder gelöscht und nur ich habe einen Premium Account. Wurden die Bedingungen einfach geändert?

MihailY

Moderator

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ingrese una GiftCard hace una semana y ahora ya no tengo premium

Aún tenía premium, pero estaba a punto de terminarse, ingrese la giftcard pero hoy, una semana después, me dice que ya no tengo premium.

Visitor

Aún tenía premium, pero estaba a punto de terminarse, ingrese la giftcard pero hoy, una semana después, me dice que ya no tengo premium.

MihailY

Moderator

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Activating another subscription

Hello, I have a question. I am a student, and I activated the student plan more than once, after the end of the subscription, my plan was automatically changed to individual and the amount was deducted for the individual plan. Is it possible to retur...

Visitor

Hello, I have a question. I am a student, and I activated the student plan more than once, after the end of the subscription, my plan was automatically changed to individual and the amount was deduct...

Joan

Moderator

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I downloaded Spotify Premium on my Samsung Tablet. The issue is that Spotif PREMIUM is not being rec

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify Premium is not syncing with my I Phone Still shows FREE subscription

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify...

Alex

Spotify Legend

1077 Views

3 replies

0 likes

  • 1077 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment difficulties in Nigeria – Spotify, please Clarify

Plan: PremiumCountry: NigeriaDevice: iPhone 14, PCOperating System: iOS 16, Windows 11My Question or Issue I’ve received a couple of emails from Spotify in recent days, indicating that they can’t collect my subscription from my card. Browsing through...

Casual Listener

Plan: Premium Country: Nigeria Device: iPhone 14, PC Operating System: iOS 16, Windows 11 My Question or Issue   I’ve received a couple of emails from Spotify in recent days, indicating th...

Pneumatikos731

Casual Listener

5116 Views

2 replies

0 likes

  • 5116 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Being double charged by Apple and Spotify

Up until June last year, I was getting charged $14.99 by iTunes for my spotify subscription, which was coming into my bank account like this: VISA DEBIT PURCHASE CARD xxxx APPLE ITUNES STORE SYDNEY Then, in June last year, I started to get charged by...

Newbie

Up until June last year, I was getting charged $14.99 by iTunes for my spotify subscription, which was coming into my bank account like this: VISA DEBIT PURCHASE CARD xxxx APPLE ITUNES STOR...

AlejaR

Moderator

9777 Views

11 replies

2 likes

  • 9777 Views
  • 11 replies
  • 2 likes

Can I stream music via discord to my audience using Spotify premium?

Can I stream music via discord to my audience using Spotify premium?I want to stream music on my friend discord server and I want to know if I can stream music there if I have premium spotify.

Casual Listener

Can I stream music via discord to my audience using Spotify premium? I want to stream music on my friend discord server and I want to know if I can stream music there if I have premium spotify.

BelieveInBunny

Casual Listener

906 Views

4 replies

0 likes

  • 906 Views
  • 4 replies
  • 0 likes

Superuser Contribution Problemas para atualizar o método de pagamento.

Me esqueci de deixar um saldo para a cobrança do spotify. Foi-me solicitado atualizar o método de pagamento, para voltar a utilizar o Premium.Infelizmente, estou há semanas tentando e simplesmente não consigo. Sempre dá o mesmo erro:"Houve falha no p...

Casual Listener

Me esqueci de deixar um saldo para a cobrança do spotify. Foi-me solicitado atualizar o método de pagamento, para voltar a utilizar o Premium. Infelizmente, estou há semanas tentando e simplesment...

Joan

Moderator

479 Views

1 replies

0 likes

  • 479 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am getting 12 months premium for Rs499 but my friends are getting for 299

The new offer by spotify in which many people are getting the annual plan for only 299 INR but the same offer it is showing me for 499 why ? I have always been a member to spotify. What is this partiality:(

Newbie

The new offer by spotify in which many people are getting the annual plan for only 299 INR but the same offer it is showing me for 499 why ? I have always been a member to spotify. What is this parti...

Vasil

Moderator

3864 Views

1 replies

1 likes

  • 3864 Views
  • 1 replies
  • 1 likes

Superuser Contribution I changed my account from individual to family, but I can't add members

PlanPremiumCountryBrazilDeviceSamsung Galaxy S22 UltraOperating SystemWindows 10 My Question or IssueI changed my account from individual to family, but I can't add members

Newbie

Plan Premium Country Brazil Device Samsung Galaxy S22 Ultra Operating System Windows 10   My Question or Issue I changed my account from individual to family, but I can't add members

Joan

Moderator

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to activate Valentines Day gift?

I deleted the first message of the valentines day offer. Now I cant find how to activate this gift.

Visitor

I deleted the first message of the valentines day offer. Now I cant find how to activate this gift.

Dian

Spotify Legend

956 Views

1 replies

0 likes

  • 956 Views
  • 1 replies
  • 0 likes

Superuser Contribution Im STILL getting adds. I'm PREMIUM. And i'm quite fed up with this crappy service

PlanPremiumCountrySpainDeviceXiaomi redmi note 7Operating SystemAndroid nosecuantos My Question or IssueWhy in the world do i keep hearing annoying adds WHEN I'M A PAYING CUSTOMER. You say "pay and won't get adds" THAT'S FALSE. You should say "Pay to...

Regular

Plan Premium Country Spain Device Xiaomi redmi note 7 Operating System Android nosecuantos   My Question or Issue Why in the world do i keep hearing annoying adds WHEN I'M A PAYING CUS...

Vasil

Moderator

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

Superuser Contribution não consigo entrar no plano duo

olá. Meu esposo e eu usávamos o plano família, ele foi furtado e sem o cartão o bloqueamos. Ele fez o duo, voltamos normal porém ele teve um problema com o cartão de novo e ficamos mais uma vez com o plano cancelado. agora ele foi adicionar o duo mai...

Newbie

olá. Meu esposo e eu usávamos o plano família, ele foi furtado e sem o cartão o bloqueamos. Ele fez o duo, voltamos normal porém ele teve um problema com o cartão de novo e ficamos mais uma vez com o...

Bittencourt

Spotify Star

3493 Views

1 replies

0 likes

  • 3493 Views
  • 1 replies
  • 0 likes