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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

67379 Views

18 replies

94 likes

  • 67379 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132634 Views

69 replies

10 likes

Premium for Family
  • 132634 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

68163 Views

89 replies

4 likes

  • 68163 Views
  • 89 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31qlcxpr2dx7ofyp6dsc

Visitor

251102 Views

154 replies

13 likes

  • 251102 Views
  • 154 replies
  • 13 likes

How do I get my money refunded

I want to get my money refunded from 01-12-2023

Visitor

I want to get my money refunded from 01-12-2023

Jose_M

Spotify Star

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Student Plan Expired!

Hello, so i recently saw on my bank account that spotify charged me 5$ for 2 months, for an individual plan when i had the Student Plan. When I sign into the spotify premium for students it said that when it's about to expire i will recieve an email ...

Casual Listener

Hello, so i recently saw on my bank account that spotify charged me 5$ for 2 months, for an individual plan when i had the Student Plan. When I sign into the spotify premium for students it said that...

Jose_M

Spotify Star

618 Views

3 replies

0 likes

  • 618 Views
  • 3 replies
  • 0 likes

Superuser Contribution 환불

환불요청을해서 환불을 해주시겠다고하는데 돈이 안 들어옵니다

Visitor

환불요청을해서 환불을 해주시겠다고하는데 돈이 안 들어옵니다

Eni

Moderator

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Won't accept my payment

Doesn't accept my credit card

Visitor

Doesn't accept my credit card

Jose_M

Spotify Star

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

offre premium gratuite ne fonctionne pas

avec l'achat d'une enceinte JBL, j'avais une offre de 4 mois gratuits de Spotify Premium, j'ai activé l'offre mais j'ai les pubs et mon compte indique Spotify Free. Je crains d'être prélevé à l'expiration de l'offre de 4 mois (qui n'a jamais fonction...

Visitor

avec l'achat d'une enceinte JBL, j'avais une offre de 4 mois gratuits de Spotify Premium, j'ai activé l'offre mais j'ai les pubs et mon compte indique Spotify Free. Je crains d'être prélevé à l'expir...

Jose_M

Spotify Star

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

I was charged the money and I have no premium

I was charged the money and I have no premiumtoday I am about to buy spotify family premium when I buy it says that there is an error in the card however I was charged the money I want to know if there is a possibility that I get my money back or act...

Visitor

I was charged the money and I have no premium today I am about to buy spotify family premium when I buy it says that there is an error in the card however I was charged the money I want to know if t...

Jose_M

Spotify Star

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Abbonamento

Ho annullato l'abbonamento Studenti e se clicco su "rinnovo" mi fa pagare 9.99 al mese invece di 4.99

Visitor

Ho annullato l'abbonamento Studenti e se clicco su "rinnovo" mi fa pagare 9.99 al mese invece di 4.99

Jose_M

Spotify Star

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

me cobraron un monto que no corresponde

el detalle que me acaban de cobrar no corresponde porque ya me descontaron el plan.

Visitor

el detalle que me acaban de cobrar no corresponde porque ya me descontaron el plan.

Jose_M

Spotify Star

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Cannot Redeem Gift Card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Jose_M

Spotify Star

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Premium duo echo dot problems

Recently ive been experimenting some problems with my alexa, for example, i try order her to play an especific song, instead, she plays the radio of the song, basically, i dont have the Premium features

Newbie

Recently ive been experimenting some problems with my alexa, for example, i try order her to play an especific song, instead, she plays the radio of the song, basically, i dont have the Premium featu...

Jose_M

Spotify Star

460 Views

3 replies

0 likes

  • 460 Views
  • 3 replies
  • 0 likes

Paying for Premium but I'm getting ads

Hello. I just got an ad but I pay for Premium. I'm logged into my Premium account. I've been paying for Premium for years with no ads. If Spotify is now showing ads on Premium accounts, I'm out. Anyone know what's up?

Regular

Hello. I just got an ad but I pay for Premium. I'm logged into my Premium account. I've been paying for Premium for years with no ads. If Spotify is now showing ads on Premium accounts, I'm out. Anyo...

jamros

Casual Listener

640 Views

4 replies

1 likes

  • 640 Views
  • 4 replies
  • 1 likes

Boa tarde meu plano foi bloqueado por falta de pagamento

Assinei por três meses e me bloqueou antes disseram que era tes meses grátis por 19.90

Visitor

Assinei por três meses e me bloqueou antes disseram que era tes meses grátis por 19.90

Jose_M

Spotify Star

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

he pagado suscripción premium 10€ y acabo de hacerme un plan de estudiantes

Hoy mismo me han cobrado la cuota PREMIUM de Spotify de 9,99€ pero hoy mismo también he adjuntado los documentos para mi cuenta de estudiante, solicito me devuelvan la diferencia.Además he visto que los 3 primeros meses deberían ser gratisMi correo e...

Visitor

Hoy mismo me han cobrado la cuota PREMIUM de Spotify de 9,99€ pero hoy mismo también he adjuntado los documentos para mi cuenta de estudiante, solicito me devuelvan la diferencia. Además he visto ...

Jose_M

Spotify Star

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

family premium account

Hello!Currently I have contracted the individual premium plan but I have joined a family premium. Do I have to unsubscribe from the individual premium or when I join the family premium is the individual automatically canceled? How can I cancel my pre...

Visitor

  Hello! Currently I have contracted the individual premium plan but I have joined a family premium.   Do I have to unsubscribe from the individual premium or when I join the family pre...

AdamDamon

Community Legend

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Can a person move from their own Spotify plan to the family plan?

My husband is getting charged for his own Spotify account even though he is on my family account? Any suggestion? Does he delete his own account?

Visitor

My husband is getting charged for his own Spotify account even though he is on my family account? Any suggestion? Does he delete his own account?

Maxim

Spotify Star

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes