Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

150153 Views

69 replies

10 likes

Premium for Family
  • 150153 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

95864 Views

89 replies

4 likes

  • 95864 Views
  • 89 replies
  • 4 likes

Superuser Contribution Parallel streams on Alexa devices

Hi, what subscription do I need to listen to different music on different Alexa devices in different rooms? (i e. Wife is listening in the kitchen, daughter is listening in her room and me listens to music in the living room) I have some Alexa device...

Casual Listener

Hi,   what subscription do I need to listen to different music on different Alexa devices in different rooms? (i e. Wife is listening in the kitchen, daughter is listening in her room and me l...

Lyubka

Moderator

961 Views

3 replies

1 likes

  • 961 Views
  • 3 replies
  • 1 likes

I have a problem with joining a subscription

Can someone help me? I had Spotify Duo subscription and wanted to change to Family, recieve the invitation but it appears "It ocurred an Error, try later" . I put the same address as the owner and everything but still not working.

Visitor

Can someone help me? I had Spotify Duo subscription and wanted to change to Family, recieve the invitation but it appears "It ocurred an Error, try later" . I put the same address as the owner a...

Maxim

Spotify Star

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

just bought spotify premium want to change plan

hello spotify, I just bought a plan of spotify but mistakenly i bought for individual account can you please help me to upgrade it for duo? ThanksNew User.

Visitor

hello spotify,   I just bought a plan of spotify but mistakenly i bought for individual account can you please help me to upgrade it for duo?   Thanks New User.

ThisCommunitySucks

Community Legend

676 Views

1 replies

0 likes

  • 676 Views
  • 1 replies
  • 0 likes

Superuser Contribution my digital gift card isn't being recognised

I have a digital gift of 12 months premium via PayPal. The claim button links to error page and PayPal say to contact you

Visitor

I have a digital gift of 12 months premium via PayPal. The claim button links to error page and PayPal say to contact you

MihailY

Moderator

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se produjo un error con el pago. Intentalo de nuevo, usá otra tarjeta o pro

Se produjo un error con el pago. Intentalo de nuevo, usá otra tarjeta o probá con otro método de pago.

Newbie

Se produjo un error con el pago. Intentalo de nuevo, usá otra tarjeta o probá con otro método de pago.

MihailY

Moderator

941 Views

1 replies

0 likes

  • 941 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio de fecha de facturación

Necesito ayuda, deje de pagar premium y me espere 15 días, ya despues de eso pague nuevamente, cuando mire las facturas estavan correctas, mire que la menbrecia se me vencia el 19 de abril, pero de echo se me acaba de vencer antes con el día de la fe...

Newbie

Necesito ayuda, deje de pagar premium y me espere 15 días, ya despues de eso pague nuevamente, cuando mire las facturas estavan correctas, mire que la menbrecia se me vencia el 19 de abril, pero de e...

Eni

Moderator

3588 Views

5 replies

0 likes

  • 3588 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify student annual premium plan not redirecting to GPay & sending a req

My spotify student annual premium plan is not redirecting to GPay and sending a payment request to my UPI ID. I am verified as a student till 2024. I even tried using another wifi/data network, another device and the incognito mode. If this continues...

Visitor

My spotify student annual premium plan is not redirecting to GPay and sending a payment request to my UPI ID. I am verified as a student till 2024. I even tried using another wifi/data network, anoth...

OscarDC

Moderator

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes

Subscription is missing

I signed up for 3 months about a week ago. everything worked fine, but now I noticed that the subscription was gone. according to the payment history, the payment is displayed, there is a letter with a successful payment in the mail. there are no oth...

Visitor

I signed up for 3 months about a week ago. everything worked fine, but now I noticed that the subscription was gone. according to the payment history, the payment is displayed, there is a letter with...

Jose_M

Spotify Star

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

I currently pay for the Hulu student subscription and need to activate it.

I signed up for Hulu's student subscription, which includes free Spotify student premium. I can't find where to active it anywhere.

Visitor

I signed up for Hulu's student subscription, which includes free Spotify student premium. I can't find where to active it anywhere.

Jose_M

Spotify Star

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Spotify Unsubscribed my Hulu

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S21+, PCOperating SystemAndroid OS, Windows 10 Pro My Question or IssueThere was a payment lapse - I forgot to change my card information after having to get all new cards issued end of 2022 due to ...

Visitor

Plan Premium Country United States Device Samsung Galaxy S21+, PC Operating System Android OS, Windows 10 Pro   My Question or Issue There was a payment lapse - I forgot to change my c...

Jose_M

Spotify Star

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Se me está cobrando más de lo que incluye el plan Premium Duo

El plan Duo vale 389 AR$ y en el recibo de mi tarjeta me aparece como que estoy pagando 6796 AR$ y no entiendo porque en el recibo no salen detalles de IVA o de otros impuestos

Visitor

El plan Duo vale 389 AR$ y en el recibo de mi tarjeta me aparece como que estoy pagando 6796 AR$ y no entiendo porque en el recibo no salen detalles de IVA o de otros impuestos

Jose_M

Spotify Star

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Tengo suscripción premium hasta noviembre 2023 y avisan aumentar en marzo?

Me avisan que aumenta la suscripción premium duo en marzo 2023 y tengo pagado hasta noviembre 2023. No entiendo por qué si ya está pagado?

Visitor

Me avisan que aumenta la suscripción premium duo en marzo 2023 y tengo pagado hasta noviembre 2023. No entiendo por qué si ya está pagado?

Jose_M

Spotify Star

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Necesito saber si no me van a cobrar los 3 meses premium gratis

Soy de Argentina y me suscribí al plan premium de 3 meses gratis en diciembre y lo cancelé en enero, quiero saber si me van a cobrar igual aunque sea gratis?

Visitor

Soy de Argentina y me suscribí al plan premium de 3 meses gratis en diciembre y lo cancelé en enero, quiero saber si me van a cobrar igual aunque sea gratis?

Jose_M

Spotify Star

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

My new credit card cannot be used for payment

I'm trying to change my payment method from my existing credit card to a new one, and I receive an error message that my "payment method does not match my land" or something (original: "Deine Zahlungsmethode passt nicht zu deinem Land."), despite thi...

Newbie

I'm trying to change my payment method from my existing credit card to a new one, and I receive an error message that my "payment method does not match my land" or something (original: "Deine Zahlung...

Jose_M

Spotify Star

555 Views

1 replies

1 likes

  • 555 Views
  • 1 replies
  • 1 likes

Cual seria el precio del plan individual?

Quisiera saber el precio actualizado del plan individual. Para comparar si es más bajo que el plan dúo. Gracias y espero una pronta respuesta

Visitor

Quisiera saber el precio actualizado del plan individual. Para comparar si es más bajo que el plan dúo. Gracias y espero una pronta respuesta

Jose_M

Spotify Star

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

My application for the Student Plan was aproved but it says im not elegible

My application for the Student Plan was aproved butwhen it try to subscribe it says "Sorry, you are not eligible for that plan. Here are some other ways to get". do i have to wait for the Family Premium subscription to end?

Casual Listener

My application for the Student Plan was aproved butwhen it try to subscribe it says "Sorry, you are not eligible for that plan. Here are some other ways to get". do i have to wait for the Family Prem...

Jose_M

Spotify Star

335 Views

1 replies

1 likes

  • 335 Views
  • 1 replies
  • 1 likes

Pelo app continuo ouvindo propaganda mesmo pagando o premium.

Troquei a assinatura do premium normal para o universitário, e desde então aparecem propagandas como se não fosse premium. Só acontece isso no app, pois já testei no computador e não acontece.

Visitor

Troquei a assinatura do premium normal para o universitário, e desde então aparecem propagandas como se não fosse premium. Só acontece isso no app, pois já testei no computador e não acontece.

Jose_M

Spotify Star

1461 Views

1 replies

0 likes

  • 1461 Views
  • 1 replies
  • 0 likes

sem acesso a minha conta família

não consigo acesso a minha conta familia, ele fica desconectando todos os dias

Visitor

não consigo acesso a minha conta familia, ele fica desconectando todos os dias

Jose_M

Spotify Star

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes