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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 13817 Views
  • 27 replies
  • 2 likes
  • 13817 Views
  • 27 replies
  • 2 likes

Can't signup to Duo because it doesn't accept my address

PlanPremium duo Country Brasil My Question or Issue I'm trying to be added to my girlfriend's Duo SIM plan, we're living in the same house but Spotify is saying that the addresses aren't the same but I'm inserting the same address that's on my Gf acc...

  • Visitor
  • Plan Premium duo  Country  Brasil    My Question or Issue   I'm trying to be added to my girlfriend's Duo SIM plan, we're living in the same house but Spotify is sayin...
  • MauriceMV
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Spotify Premium Subscription Page

PlanPremiumCountryNigeriaDeviceGionee M12Operating SystemAndroid 10 My Question or IssueHi there, i've tried countless times to renew my Spotify premium subscription. Most times, the payment page loads but it doesn't load the precise spot for me to i...

  • Visitor
  •   Plan Premium Country Nigeria Device Gionee M12 Operating System Android 10   My Question or Issue Hi there, i've tried countless times to renew my Spotify premium subscription....
  • Hubo
  • Community Legend
  • 1436 Views
  • 1 replies
  • 0 likes
  • 1436 Views
  • 1 replies
  • 0 likes

Re: Using Spotify in Turkey

Hello there, thank you for the question, the answer I am looking for if my US Spotify account will work in Turkey? its a lot cheaper in Turkey so Spotify don't allow Turkish accounts to be used in US. How about vice versa? I willlive 2 months outof a...

  • Visitor
  • Hello there, thank you for the question, the answer I am looking for if my US Spotify account will work in Turkey? its a lot cheaper in Turkey so Spotify don't allow Turkish accounts to be used in US...
  • Maxim
  • Spotify Star
  • 1089 Views
  • 1 replies
  • 0 likes
  • 1089 Views
  • 1 replies
  • 0 likes

Cannot redeem US gift card on UK Spotify

My Question or Issue HI, My friend in the US bought me a Spotify gift e-voucher on Amazon.com. When Ive tried redeeming on my UK Spotify account it says its invalid for this country. Anyone got any idea how I go about redeeming it or am I going to lo...

  • Newbie
  •   My Question or Issue  HI, My friend in the US bought me a Spotify gift e-voucher on Amazon.com. When Ive tried redeeming on my UK Spotify account it says its invalid for this country. A...
  • Maxim
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Premium was renewed but no money was charged from my bank account

My premium subscription was renewed but no money was charged from my bank account. This is a consistent issue every single month. It says my subscription was renewed, no money was charged, and after a few days my account goes back to free.Another iss...

  • Newbie
  • My premium subscription was renewed but no money was charged from my bank account. This is a consistent issue every single month. It says my subscription was renewed, no money was charged, and after ...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify duo- i try to invite my partner it says we aren't in same country

I set up my account from a different city as I was travelling but not when we are living in the same house he still can't join. It keeps saying we are in different countries

  • Visitor
  • I set up my account from a different city as I was travelling but not when we are living in the same house he still can't join. It keeps saying we are in different countries
  • Jeremy
  • Spotify Legend
  • 404 Views
  • 3 replies
  • 0 likes
  • 404 Views
  • 3 replies
  • 0 likes

Superuser Contribution Mauvais abonnement pris en compte

Bonjour, Spotify a pris en compte un abonnement auquel je n'ai pas souscris. J'ai été débité de 9,99€ (abonnement premium) alors que je suis toujours étudiant et que mon abonnement était de 4,99€ (abonnement étudiant). J'aimerais savoir comment résou...

  • Casual Listener
  • Bonjour,   Spotify a pris en compte un abonnement auquel je n'ai pas souscris. J'ai été débité de 9,99€ (abonnement premium) alors que je suis toujours étudiant et que mon abonnement était de...
  • Jeremy
  • Spotify Legend
  • 272 Views
  • 2 replies
  • 0 likes
  • 272 Views
  • 2 replies
  • 0 likes

Subscriptions

I have Spotify app that was downloaded on my phone that was January then I open it, I remember I didn't subscribe for any subscription i deleted the app and then just recently saw it that they charged for $11.29 since April so 3 months in a row they ...

  • Casual Listener
  • I have Spotify app that was downloaded on my phone that was January then I open it, I remember I didn't subscribe for any subscription i deleted the app and then just recently saw it that they charge...
  • Luan
  • Spotify Star
  • 254 Views
  • 3 replies
  • 0 likes
  • 254 Views
  • 3 replies
  • 0 likes

Solved!! Duo Premium - how to cancel other subscription and have only one account?

Hello! Me and my wife wanted to merge our premium accounts and take Duo Premium. Anyway, we both seem to have now the subscription and both will have the invoice. How can we cancel other subscription and have only one joint account / invoice? Thanks ...

  • Casual Listener
  • Hello! Me and my wife wanted to merge our premium accounts and take Duo Premium. Anyway, we both seem to have now the subscription and both will have the invoice. How can we cancel other subscription...
  • Luan
  • Spotify Star
  • 7680 Views
  • 5 replies
  • 0 likes
  • 7680 Views
  • 5 replies
  • 0 likes

Superuser Contribution No se reconoce mi pago Domiciliado

Hola... tengo muchos años con mi cuenta activa... y este último mes no se se pudo realizar el cobro domiciliado a mi tarjeta, ya agregué otra tarjeta incluso cambié a plan dúo y sigo sin poder tener servicio premium

  • Newbie
  • Hola... tengo muchos años con mi cuenta activa... y este último mes no se se pudo realizar el cobro domiciliado a mi tarjeta, ya agregué otra tarjeta incluso cambié a plan dúo y sigo sin poder tener ...
  • OscarDC
  • Moderator
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money

I cancelled my Spotify June 24th knowing I wouldn't have the money to pay for it and on June 25th a payment to spotify was takin from my bank account and I didn't have the money for it to be takin so now I'm in the negative and I'd like my money out ...

  • Visitor
  • I cancelled my Spotify June 24th knowing I wouldn't have the money to pay for it and on June 25th a payment to spotify was takin from my bank account and I didn't have the money for it to be takin so...
  • OscarDC
  • Moderator
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Not elegible for samsung member free trial

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountryBrazilDeviceSamsung Galaxy M12Operating System(Android 11 My Question or IssueWith my new samsung phone, i noticed th...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country Brazil Device Samsung Galaxy M12 Operating System (An...
  • Luan
  • Spotify Star
  • 284 Views
  • 3 replies
  • 0 likes
  • 284 Views
  • 3 replies
  • 0 likes

i cant get premium trial

i cant get the premium trial and i have checked my recipes and i don't have any purchases. And it also keeps saying to choose another payment method so i did my other card and it still not works.

  • Visitor
  • i cant get the premium trial and i have checked my recipes and i don't have any purchases. And it also keeps saying to choose another payment method so i did my other card and it still not works.
  • Luan
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Only got 1 premium trial month instead of 2 like the app says

I just signed up for spotify premium after seeing on the app that we get 2 months for free. I entered my info and it says my trial expires in 1 month instead of 2. I’ve never signed up for premium before so I should’ve gotten 2.

  • Visitor
  • I just signed up for spotify premium after seeing on the app that we get 2 months for free. I entered my info and it says my trial expires in 1 month instead of 2. I’ve never signed up for premium be...
  • Luan
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Billed twice via Spotify and Apple

I have Premium Duo registered through Spotify with a billing date and credit card on fill. I was billed/invoiced via Spotify direct to my CC and then also billed via Apple. How can I fix this?

  • Visitor
  • I have Premium Duo registered through Spotify with a billing date and credit card on fill. I was billed/invoiced via Spotify direct to my CC and then also billed via Apple. How can I fix this?
  • Luan
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Availability of spotify in Mauritius

Hello, I have seen other posts about the availability of spotify in Mauritius but noticed that you are expecting a certain number of votes to launch it, but the thing is that most people are not aware of this community thus, a lot of people cannot vo...

  • Newbie
  • Hello,  I have seen other posts about the availability of spotify in Mauritius but noticed that you are expecting a certain number of votes to launch it, but the thing is that most people are n...
  • RCharter
  • Casual Listener
  • 20457 Views
  • 13 replies
  • 7 likes
  • Spotify Mauritius
  • 20457 Views
  • 13 replies
  • 7 likes

My subscription for premium student didn’t apply

PlanPremiumCountryMexico DeviceiPhone 12 Pro MaxOperating SystemiOS 15.5 I applied to update my students plan for Spotify on May the 2nd and the same day it was approved by SheerID verification. I didn’t noticed that I had to press that option of the...

  • Newbie
  •   Plan Premium Country Mexico   Device iPhone 12 Pro Max Operating System iOS 15.5   I applied to update my students plan for Spotify on May the 2nd and the same day it was ...
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Please cancel account…husband died, March 2, 2022

You keep billing a closed credit card. I am not paying billing onG**g A******e, Reff # on US BANK CREDIT CARD. Last four digits of card

  • Visitor
  • You keep billing a closed credit card. I am not paying billing on G**g A******e, Reff #<removed sensitive info> on US BANK CREDIT CARD. Last four digits of card <removed sensitive info>
  • Maxim
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Não estou conseguindo pagar meu Spotify atrasado

Já tentei de várias formas para efetuar o pagamento e não conseguir

  • Visitor
  • Já tentei de várias formas para efetuar o pagamento e não conseguir
  • Luan
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes