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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152916 Views

69 replies

10 likes

Premium for Family
  • 152916 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98899 Views

89 replies

4 likes

  • 98899 Views
  • 89 replies
  • 4 likes

monthly membership fee is more expensive than regular membership

monthly membership fee is 29.99TL and 3-month membership fee is 95.99TL. 3 months membership is more expensive than regular membership. Why is it 6TL expensive when it should be cheap?

Newbie

monthly membership fee is 29.99TL and 3-month membership fee is 95.99TL. 3 months membership is more expensive than regular membership. Why is it 6TL expensive when it should be cheap?

Jose_M

Spotify Star

567 Views

1 replies

0 likes

  • 567 Views
  • 1 replies
  • 0 likes

Why cant i upgrade to spotify premium?

When i try to upgrade from a free to a family account it lets me put all my information in but when i hit pay it just loads for a bit and says "The payment failed. Please try again, use a different payment card or a different payment method. Go to ou...

Visitor

When i try to upgrade from a free to a family account it lets me put all my information in but when i hit pay it just loads for a bit and says "The payment failed. Please try again, use a different p...

Jose_M

Spotify Star

574 Views

1 replies

0 likes

  • 574 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hey, I payed for a premium and deleted the app and got it, it wasn't workin

Before I deleted the app I got a link with a family plan thing which I entered and then the premium features stopped working and then i deleted the app, then got it again and got my account and my premium wasn't working

Visitor

Before I deleted the app I got a link with a family plan thing which I entered and then the premium features stopped working and then i deleted the app, then got it again and got my account and my pr...

Lyubka

Moderator

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Fiz uma conta duo pra usar com meu namorado mas ele não consegue entrar

PlanPremium DuoCountryBrasil My Question or IssueEu e meu namorado começamos a morar juntos a pouco tempo e mudei meu premium pra duo pra ele poder usar tb, antes ele tava num premium com o pai dele. ele não ta conseguindo entrar no meu pq diz que el...

Newbie

  Plan Premium Duo Country Brasil   My Question or Issue Eu e meu namorado começamos a morar juntos a pouco tempo e mudei meu premium pra duo pra ele poder usar tb, antes ele tava nu...

Bittencourt

Spotify Star

519 Views

1 replies

0 likes

  • 519 Views
  • 1 replies
  • 0 likes

Superuser Contribution I pop aged the £13.99 for premium & on the app it’s still saying I haven’t?

I payed the £14 for my premium duos and on the app i’m still getting the popup saying that I haven’t payed it. What do I do?

Visitor

I payed the £14 for my premium duos and on the app i’m still getting the popup saying that I haven’t payed it. What do I do?

AlejaR

Moderator

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Old account still getting charged can’t log in

My old account is still getting charged and I can’t log in as I can’t remember the password

Visitor

My old account is still getting charged and I can’t log in as I can’t remember the password

kaworu_bloodpaw

Roadie

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution how i can get my money back

you took a 55EGP from my credit card without any excuse that makes me mad and I need back my money

Visitor

you took a 55EGP from my credit card without any excuse that makes me mad and I need back my money

Alex

Spotify Legend

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Setting up Duo where partner already had unactivated Duo

PlanDuoCountryUnited statesDeviceS22 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI set up Duo today (uograded from premium to duo) and attempted to add my partner. I didn't know beforehand that her account had already ...

Casual Listener

  Plan Duo Country United states Device S22  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I set up Duo today (uograded from premium t...

Lyubka

Moderator

526 Views

2 replies

0 likes

  • 526 Views
  • 2 replies
  • 0 likes

Superuser Contribution Pourquoi je constate "Votre dernier paiement n'est pas passé" ?

Je constate ceci en ouvrant l'application sur iphone, alors que je participe à un abonnement famille, sachant que les autres utilisateurs n'ont aucun problème. Celui qui paye est un autre utilisateur de l'abonnement, j'ai essayé de quitter l'abonneme...

Visitor

Je constate ceci en ouvrant l'application sur iphone, alors que je participe à un abonnement famille, sachant que les autres utilisateurs n'ont aucun problème. Celui qui paye est un autre utilisateur...

Alex

Spotify Legend

518 Views

1 replies

0 likes

  • 518 Views
  • 1 replies
  • 0 likes

Solved!! will my spotify stats be deleted if I change the country?

PlanPremiumCountryAzerbaijanDevice(Iphone 12 mini)Operating System(iOS 16.) Hello! I have a 3 months trial subscriptions which will end on march (Azerbaijan). The thing is, I fly to Turkey very often, and sometimes might stay there for almost a year,...

Newbie

Plan Premium Country Azerbaijan Device (Iphone 12 mini) Operating System (iOS 16.)   Hello! I have a 3 months trial subscriptions which will end on march (Azerbaijan). The thing is, I f...

Maxim

Spotify Star

986 Views

1 replies

0 likes

  • 986 Views
  • 1 replies
  • 0 likes

Paid for premium but I still have free

I paid for spotify premium, but I haven’t recieved it. What happens now?

Visitor

I paid for spotify premium, but I haven’t recieved it. What happens now?

Bittencourt

Spotify Star

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Mudança de plano

Meu plano mudou sem meu consentimento.

Visitor

Meu plano mudou sem meu consentimento.

Bittencourt

Spotify Star

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Hello, can you help me? Spotify take money on my card for premium two time

Hello, can you help me? Spotify take money on my card for premium two times, Ferbruary,2 and Ferbuary,6 2023 years. Why took 2 times money?

Visitor

Hello, can you help me? Spotify take money on my card for premium two times, Ferbruary,2 and Ferbuary,6 2023 years. Why took 2 times money?

Bittencourt

Spotify Star

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution Im being charged twice monthly for my aubscription

Hi I subscribed long time ago for an individual plan and then I upgraded to family sharing plan with the same account but you guys charge me twice each month for two or three months now for both individual and family plan can you please refund me for...

Visitor

Hi I subscribed long time ago for an individual plan and then I upgraded to family sharing plan with the same account but you guys charge me twice each month for two or three months now for both indi...

AlejaR

Moderator

488 Views

3 replies

0 likes

  • 488 Views
  • 3 replies
  • 0 likes

My card doesnt work

I accidentally used a 30 dollar gift card while not logged into a account and now the card doesnt work.

Visitor

I accidentally used a 30 dollar gift card while not logged into a account and now the card doesnt work.  

Luan

Spotify Star

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Premium Duo

Hello! I have a premium Duo account for me and my boyfriend. He didn't have the lyrics of the songs so he updated the application. After the update he loged out and now he cannot log in again even though he uses the right Password and email. Any idea...

Visitor

Hello! I have a premium Duo account for me and my boyfriend. He didn't have the lyrics of the songs so he updated the application. After the update he loged out and now he cannot log in again even th...

Billy-J

Spotify Star

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes