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Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

ssurrounds

Visitor

75153 Views

31 replies

2 likes

Account
  • 75153 Views
  • 31 replies
  • 2 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Iva

Moderator

159375 Views

71 replies

10 likes

Premium for Family
  • 159375 Views
  • 71 replies
  • 10 likes

Solved!!Superuser Contribution Being double charged by Apple and Spotify

Up until June last year, I was getting charged $14.99 by iTunes for my spotify subscription, which was coming into my bank account like this: VISA DEBIT PURCHASE CARD xxxx APPLE ITUNES STORE SYDNEY Then, in June last year, I started to get charged by...

Newbie

Up until June last year, I was getting charged $14.99 by iTunes for my spotify subscription, which was coming into my bank account like this: VISA DEBIT PURCHASE CARD xxxx APPLE ITUNES STOR...

AlejaR

Moderator

9751 Views

11 replies

2 likes

  • 9751 Views
  • 11 replies
  • 2 likes

Can I stream music via discord to my audience using Spotify premium?

Can I stream music via discord to my audience using Spotify premium?I want to stream music on my friend discord server and I want to know if I can stream music there if I have premium spotify.

Casual Listener

Can I stream music via discord to my audience using Spotify premium? I want to stream music on my friend discord server and I want to know if I can stream music there if I have premium spotify.

BelieveInBunny

Casual Listener

901 Views

4 replies

0 likes

  • 901 Views
  • 4 replies
  • 0 likes

Superuser Contribution Problemas para atualizar o método de pagamento.

Me esqueci de deixar um saldo para a cobrança do spotify. Foi-me solicitado atualizar o método de pagamento, para voltar a utilizar o Premium.Infelizmente, estou há semanas tentando e simplesmente não consigo. Sempre dá o mesmo erro:"Houve falha no p...

Casual Listener

Me esqueci de deixar um saldo para a cobrança do spotify. Foi-me solicitado atualizar o método de pagamento, para voltar a utilizar o Premium. Infelizmente, estou há semanas tentando e simplesment...

Joan

Moderator

476 Views

1 replies

0 likes

  • 476 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am getting 12 months premium for Rs499 but my friends are getting for 299

The new offer by spotify in which many people are getting the annual plan for only 299 INR but the same offer it is showing me for 499 why ? I have always been a member to spotify. What is this partiality:(

Newbie

The new offer by spotify in which many people are getting the annual plan for only 299 INR but the same offer it is showing me for 499 why ? I have always been a member to spotify. What is this parti...

Vasil

Moderator

3652 Views

1 replies

1 likes

  • 3652 Views
  • 1 replies
  • 1 likes

Superuser Contribution I changed my account from individual to family, but I can't add members

PlanPremiumCountryBrazilDeviceSamsung Galaxy S22 UltraOperating SystemWindows 10 My Question or IssueI changed my account from individual to family, but I can't add members

Newbie

Plan Premium Country Brazil Device Samsung Galaxy S22 Ultra Operating System Windows 10   My Question or Issue I changed my account from individual to family, but I can't add members

Joan

Moderator

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to activate Valentines Day gift?

I deleted the first message of the valentines day offer. Now I cant find how to activate this gift.

Visitor

I deleted the first message of the valentines day offer. Now I cant find how to activate this gift.

Dian

Spotify Legend

954 Views

1 replies

0 likes

  • 954 Views
  • 1 replies
  • 0 likes

Superuser Contribution Im STILL getting adds. I'm PREMIUM. And i'm quite fed up with this crappy service

PlanPremiumCountrySpainDeviceXiaomi redmi note 7Operating SystemAndroid nosecuantos My Question or IssueWhy in the world do i keep hearing annoying adds WHEN I'M A PAYING CUSTOMER. You say "pay and won't get adds" THAT'S FALSE. You should say "Pay to...

Regular

Plan Premium Country Spain Device Xiaomi redmi note 7 Operating System Android nosecuantos   My Question or Issue Why in the world do i keep hearing annoying adds WHEN I'M A PAYING CUS...

Vasil

Moderator

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

Superuser Contribution não consigo entrar no plano duo

olá. Meu esposo e eu usávamos o plano família, ele foi furtado e sem o cartão o bloqueamos. Ele fez o duo, voltamos normal porém ele teve um problema com o cartão de novo e ficamos mais uma vez com o plano cancelado. agora ele foi adicionar o duo mai...

Newbie

olá. Meu esposo e eu usávamos o plano família, ele foi furtado e sem o cartão o bloqueamos. Ele fez o duo, voltamos normal porém ele teve um problema com o cartão de novo e ficamos mais uma vez com o...

Bittencourt

Spotify Star

3487 Views

1 replies

0 likes

  • 3487 Views
  • 1 replies
  • 0 likes

Family invite link not working

I have a premium family subscription and have sent the link to a family member, they received the link but when they try to oprn it, it goes to the spotify site saying "unexpected error has occurred".

Newbie

I have a premium family subscription and have sent the link to a family member, they received the link but when they try to oprn it, it goes to the spotify site saying "unexpected error has occurred".

Jose_M

Spotify Star

1574 Views

3 replies

0 likes

  • 1574 Views
  • 3 replies
  • 0 likes

Superuser Contribution I need to update payment information and don't know who the Plan Manager is

We have a family plan that only my son uses. I need to update the payment method but it says to contact the Plan Manager. I don't have another login and don't know who the Plan Manager is.

Visitor

We have a family plan that only my son uses. I need to update the payment method but it says to contact the Plan Manager. I don't have another login and don't know who the Plan Manager is.

Joan

Moderator

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola, a la persona que recomendé premium no le aparece su oferta de 2 meses

Me llegó una notificación de que puedo recomendar a una persona y obtiene 2 meses gratis pero ya lo hice y no le aparece, sigue apareciendo que es la versión gratis

Visitor

Me llegó una notificación de que puedo recomendar a una persona y obtiene 2 meses gratis pero ya lo hice y no le aparece, sigue apareciendo que es la versión gratis

Alex

Spotify Legend

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bireysel Premium Aboneliğim Uzatılamıyor

maalesef bu planı kullanamazsın. premium'u edinmenin diğer yollarına göz atabilirsin. hatası alıyorum ve bireysel premiuma devam edemiyorum.

Visitor

maalesef bu planı kullanamazsın. premium'u edinmenin diğer yollarına göz atabilirsin. hatası alıyorum ve bireysel premiuma devam edemiyorum.

Lyubka

Moderator

427 Views

1 replies

0 likes

  • 427 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo Not Working

PlanPremium DuoCountrySouth Africa DeviceSamsung Galaxy A2Operating SystemAndroid Oreo My Question or IssueMy mother and I were using spotify duo without issue throughout 2022 but since the new year I have been unable to sign into the spotify duo. My...

Visitor

Plan Premium Duo Country South Africa   Device Samsung Galaxy A2 Operating System Android Oreo   My Question or Issue My mother and I were using spotify duo without issue th...

Alex

Spotify Legend

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes