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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

145640 Views

69 replies

10 likes

Premium for Family
  • 145640 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

90963 Views

89 replies

4 likes

  • 90963 Views
  • 89 replies
  • 4 likes

Why is my Spotify letting me use Premium features for free

I’ve never upgraded my plan from Free and yet somehow I’m getting all these Premium features for free these past couple of days. It can’t be free trial since I’m way past that period and I really can’t think of a reason. Does anyone know why this is ...

Casual Listener

I’ve never upgraded my plan from Free and yet somehow I’m getting all these Premium features for free these past couple of days.   It can’t be free trial since I’m way past that period and I r...

really_unreal

Casual Listener

529 Views

2 replies

0 likes

  • 529 Views
  • 2 replies
  • 0 likes

Superuser Contribution Address don't match

Family plan and they say cannot find the address and it is THE EXACT SAME

Visitor

Family plan and they say cannot find the address and it is THE EXACT SAME

Not applicable

563 Views

2 replies

0 likes

  • 563 Views
  • 2 replies
  • 0 likes

Spotify Premium for Samsung

I Recently got my Samsung Z fold but unfortunately it's not letting me get my 3 months of free spotify it does not give me the option for the spotify premium for Samsung. I did receive an email about the free 3 months. What I can do to get that prom ...

Visitor

I  Recently got my Samsung Z fold but unfortunately it's not letting me get my 3 months of free spotify it does not give me the option for the spotify premium for Samsung. I did receive an email...

okwi

Newbie

1389 Views

2 replies

0 likes

  • 1389 Views
  • 2 replies
  • 0 likes

Pagué, se cobró 2 veces y no me activaron el plan.

Pagué el plan y se me cobró 2 veces, aun asi no me activaron el servicio, pagué el servicio de estudiante.

Visitor

Pagué el plan y se me cobró 2 veces, aun asi no me activaron el servicio, pagué el servicio de estudiante.

Jose_M

Spotify Star

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

me cobraron 2 veces en el mismo mes

Me llego hoy 31/1/23 el informe de la targeta y me dice que el dia 23/12/22 tengo 2 pagos identicos de spotify

Visitor

Me llego hoy 31/1/23 el informe de la targeta y me dice que el dia 23/12/22 tengo 2 pagos identicos de spotify

Jose_M

Spotify Star

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Not using premium and not showing in account but amount get deducted from last 8 month.

Not using premium and not showing in the account but the amount gets deducted from the last 8 months.Please check all these transactions and refund the same Invoice IdDebit date9T56AB0Y73976U12-Jan-233IXF1QPPAZBCB12-Dec-229S14J7KUZR657V12-Nov-22Z5A10...

Visitor

Not using premium and not showing in the account but the amount gets deducted from the last 8 months. Please check all these transactions and refund the same   Invoice Id Debit date ...

Jose_M

Spotify Star

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola en el mes d diciembr m cambie a plan premium de 3 meses gratis yyy no

M cambie a plan premium de 3 meses gratis uno están respetando yaq m lo quitaron en este mes yya m están cobrando

Visitor

M cambie a plan premium de 3 meses gratis uno están respetando yaq m lo quitaron en este mes yya m están cobrando

Alex

Spotify Legend

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Solved!! Cancelar assinatura -

ola, eu assinei ao premium tem meses e não consigo utilizar.Gostaria de cancelar e nao pagar mais este serviço, mas eu nao sei qual conrta esta cadastrada o premium. Não consigo encontrar.

Newbie

  ola, eu assinei ao premium tem meses e não consigo utilizar. Gostaria de cancelar e nao pagar mais este serviço, mas eu nao sei qual conrta esta cadastrada o premium. Não consigo encontrar.

Luan

Spotify Star

1450 Views

3 replies

0 likes

  • 1450 Views
  • 3 replies
  • 0 likes

Superuser Contribution Pago automatico

Acabo de pagar un recibo. No quiero que el siguiente se me pase automáticamente. ¿Si me desubscribo ahora de Premium para que no se me pase el siguiente recibo automáticamente pierdo el derecho a Premium este mes?

Newbie

Acabo de pagar un recibo. No quiero que el siguiente se me pase automáticamente. ¿Si me desubscribo ahora de Premium para que no se me pase el siguiente recibo automáticamente pierdo el derecho a Pre...

AlejaR

Moderator

9446 Views

3 replies

0 likes

  • 9446 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify deletes downloads

I have premium and when i download a playlist 1 day later the playlist is automatically deleted

Casual Listener

I have premium and when i download a playlist 1 day later the playlist is automatically deleted

Walter23

Casual Listener

619 Views

4 replies

0 likes

  • 619 Views
  • 4 replies
  • 0 likes

Como puedo cambiar el metodo de pago?

El metodo de pago que tenia vinculado caduco, vencio y quiero incorporar otra tarj de credito.

Visitor

El metodo de pago que tenia vinculado caduco, vencio y quiero incorporar otra tarj de credito.

Jose_M

Spotify Star

518 Views

1 replies

0 likes

  • 518 Views
  • 1 replies
  • 0 likes

Solved!! Free Trial Problem

I just got a notification that my 14 day free trial just ended except I don’t remember clicking anything. Maybe I did by mistake. Does it automatically cancel after the 14 days or do I have to cancel it. If so how do I do that? I don’t want to get ch...

Casual Listener

I just got a notification that my 14 day free trial just ended except I don’t remember clicking anything. Maybe I did by mistake. Does it automatically cancel after the 14 days or do I have to cancel...

Maxim

Spotify Star

590 Views

1 replies

0 likes

  • 590 Views
  • 1 replies
  • 0 likes

Pague por medio de nequi (colombia) y el servicio no funciona

pague por medio de nequi para pasar a un plan premium, recibi el correo confirmando el pago pero en mi cuenta sigue apareciendo que tengo plan gratis y no premium

Visitor

pague por medio de nequi para pasar a un plan premium, recibi el correo confirmando el pago pero en mi cuenta sigue apareciendo que tengo plan gratis y no premium

Jose_M

Spotify Star

805 Views

1 replies

0 likes

  • 805 Views
  • 1 replies
  • 0 likes

Pop up ads for paid subscripers

PlanpremiumCountryCanadaDevice(Pixel 5)Operating System(Android most up to date) My Question or IssueI've a great idea. It would be brilliant if no more recommendations... full page pop ups appear on the app which I have to click X to remove before I...

Casual Listener

Plan premium Country Canada Device (Pixel 5) Operating System (Android most up to date)   My Question or Issue I've a great idea. It would be brilliant if no more recommendations...&nb...

Jose_M

Spotify Star

447 Views

1 replies

0 likes

  • 447 Views
  • 1 replies
  • 0 likes

Solved!! Your payment method and country don't match

This has been asked multiple times but I can't find any satisfying answers. I'm a subscriber who's started my premium membership while living in the UK, I have now moved to Austria and have opened a new bank account through an online banking bank. Th...

Casual Listener

This has been asked multiple times but I can't find any satisfying answers.   I'm a subscriber who's started my premium membership while living in the UK, I have now moved to Austria and have ...

_HighLow_

Casual Listener

5699 Views

3 replies

0 likes

  • 5699 Views
  • 3 replies
  • 0 likes

Changing Region

PlanPremiumCountryUSADeviceiPhone 11 Pro My Question or IssueHello! I am trying to change my region in Spotify from Mexico to USA in order to update my form of payment, but when I try to change it, Spotify won’t allow it. Why is this? How can I fix i...

Newbie

Plan Premium Country USA Device iPhone 11 Pro   My Question or Issue Hello! I am trying to change my region in Spotify from Mexico to USA in order to update my form of payment, but when ...

kaworu_bloodpaw

Roadie

580 Views

1 replies

0 likes

Account subscription
regional
Regional lock
  • 580 Views
  • 1 replies
  • 0 likes

Upgrading from Premium to Duo issues

I've just spent a frustrating 5 hours on chat with Spotify Advisors in an attempt to upgrade my Premium account to a Duo. I have credit on my Premium account from Christmas Gift Cards although this should not be an issue to upgrading as confirmed by ...

Newbie

I've just spent a frustrating 5 hours on chat with Spotify Advisors in an attempt to upgrade my Premium account to a Duo.  I have credit on my Premium account from Christmas Gift Cards although ...

Maxim

Spotify Star

486 Views

1 replies

0 likes

  • 486 Views
  • 1 replies
  • 0 likes