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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6231 Views
  • 23 replies
  • 2 likes
  • 6231 Views
  • 23 replies
  • 2 likes

Superuser Contribution when does spotify charge my card?

Just realized my card had no money and got premium. I cancelled because I was worried that it would get charged. So I was wondering does spotify charge you as soon as you get premium? Or the month after? Also this isn't my first time with premium.

  • Newbie
  • Just realized my card had no money and got premium. I cancelled because I was worried that it would get charged. So I was wondering does spotify charge you as soon as you get premium? Or the month af...
  • Eni
  • Moderator
  • 643 Views
  • 1 replies
  • 0 likes
  • 643 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does anyone have any input on a user or artist profile being better for a record label?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Does anyone have any input on a user or artist profile being better for a record label? What...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Jeremy
  • Spotify Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keep getting redirected to the wrong market

I recently moved from Hungary to the UK and previous Family plan was discontinued, so I tried to sign up for a Student plan. However, Spotify keeps redirecting me to the plans available in Hungary (even though I changed the country in the settings), ...

  • Newbie
  • I recently moved from Hungary to the UK and previous Family plan was discontinued, so I tried to sign up for a Student plan. However, Spotify keeps redirecting me to the plans available in Hungary (e...
  • Alex
  • Spotify Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Premium but ads while listening to music

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADevice Samsung J7Operating SystemAndroid My Question or IssueI bought premium account so I could listen to musi...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device  Samsung J7 Operating System Andro...
  • OneByBoo
  • Roadie
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago adelantado.

¿Puedo hacer un pago por el servicio de Spotify dúo de manera adelantada? Quiero pagar doce meses en un solo pago

  • Casual Listener
  • ¿Puedo hacer un pago por el servicio de Spotify dúo de manera adelantada? Quiero pagar doce meses en un solo pago
  • Jeremy
  • Spotify Legend
  • 640 Views
  • 1 replies
  • 0 likes
  • 640 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am i getting ads on podcasts? I canceled my subscription until fixed

I started getting ads on podcast, this is not acceptable in any way. I've heard your excuses and now I am no longer a premium user.PlanWas PremiumCountry DeviceAndroidOperating SystemAndroid My Question or Issue

  • Newbie
  • I started getting ads on podcast, this is not acceptable in any way. I've heard your excuses and now I am no longer a premium  user. Plan Was Premium Country   Device Android Operati...
  • Ver
  • Spotify Legend
  • 974 Views
  • 1 replies
  • 2 likes
  • primium
  • 974 Views
  • 1 replies
  • 2 likes

Superuser Contribution Descuento universitario y dúo

Soy estudiante y actualmente hago uso de Spotify dúo. Mi duda es, ¿Puedo utilizar mi descuento en este otro plan?

  • Casual Listener
  • Soy estudiante y actualmente hago uso de Spotify dúo. Mi duda es, ¿Puedo utilizar mi descuento en este otro plan?  
  • Alex
  • Spotify Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot select payment using card

PlanPremiumCountryMalaysiaDeviceSamsung Galaxy A71Operating SystemAndroid Oreo My Question or IssueI want to move from Premium to Premium Duo/Family. I already cancelled my current subscription which will be ended next 3 days. Now, I want to subscrib...

  • Casual Listener
  • Plan Premium Country Malaysia Device Samsung Galaxy A71 Operating System Android Oreo   My Question or Issue I want to move from Premium to Premium Duo/Family. I already cancelled...
  • Jeremy
  • Spotify Legend
  • 8349 Views
  • 11 replies
  • 8 likes
  • 8349 Views
  • 11 replies
  • 8 likes

Premium subscription not automatically renewing?

PlanPremiumCountryUnited StatesDeviceiPhone 11Operating SystemiOS 14.4My QuestionI keep getting notified that my Spotify premium subscription is ending in a few days (February 17, I guess). Shouldn’t it be set to automatically renew/charge me each mo...

  • Casual Listener
  • Plan Premium Country United States Device iPhone 11 Operating System iOS 14.4 My Question I keep getting notified that my Spotify premium subscription is ending in a few days (February 17, I...
  • Billy-J
  • Spotify Star
  • 468 Views
  • 3 replies
  • 0 likes
  • 468 Views
  • 3 replies
  • 0 likes

Superuser Contribution Automatic renewal fails every time

Automatic renewal fails every month and the bank claims that spotify doesnt send the card's CVV along with the withdrawal request! Yet if i remove the card and re-add it , it just works! Its driving me crazy having to renew my subscription manually b...

  • Newbie
  • Automatic renewal fails every month and the bank claims that spotify doesnt send the card's CVV along with the withdrawal request! Yet if i remove the card and re-add it , it just works! Its driving ...
  • Ver
  • Spotify Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution money deducted but premium not working

Planindividual premiumCountryIndiaDevicesamsungOperating Systemandroid My Question or Issuelast month i got individual premium for which i was charged 119 rupees but i never recieved premium. Today i again tried getting individual premium, my money w...

  • Newbie
  • Plan individual premium Country India Device samsung Operating System android   My Question or Issue last month i got individual premium for which i was charged 119 rupees but i never ...
  • CarlosE
  • Moderator
  • 3999 Views
  • 1 replies
  • 0 likes
  • 3999 Views
  • 1 replies
  • 0 likes

Superuser Contribution hello....my Subscription expired

Plan PremiumFree/PremiumCountry Malaysia Device iphone(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) ios My Question or Issuehello....my Subscription expired so i bought Spotify six month Gi...

  • Newbie
  • Plan Premium Free/Premium Country Malaysia    Device iphone (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) ios &nb...
  • Eni
  • Moderator
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a really hard time justifying my spotify subscription when some of my favorite things ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • CarlosE
  • Moderator
  • 1156 Views
  • 5 replies
  • 5 likes
  • 1156 Views
  • 5 replies
  • 5 likes

Why am I getting ads on Premium? NOT PODCASTS!!!

PlanPremium CountryU.S. DeviceHP laptop Operating SystemWindows 7 Pro Service Pack 1 My Question or IssueI'm getting ads on my Premium account between MUSIC songs (NOT PODCASTS!!). I've tried logging out and logging in, closing the app, rebooting, et...

  • Newbie
  • Plan Premium   Country U.S.   Device HP laptop   Operating System Windows 7 Pro Service Pack 1   My Question or Issue I'm getting ads on my Premium account between MU...
  • OneByBoo
  • Roadie
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Solved!! Switching to Premium Family

PlanPremiumCountryUS My Question or IssueI am thinking about switching from Premium to Premium Family. There is four people in my house and we share a premium account, using separate playlists. Is there anyway to bring our playlist with us to the new...

  • Casual Listener
  • Plan Premium Country US   My Question or Issue I am thinking about switching from Premium to Premium Family. There is four people in my house and we share a premium account, using separate...
  • Billy-J
  • Spotify Star
  • 507 Views
  • 3 replies
  • 0 likes
  • 507 Views
  • 3 replies
  • 0 likes

Paying For Premium But It is not Applied to my account

my credit card is being charged $10 per month for over 2 years now.My account is set to FREEI can not cancel this subscription and i never use spoitfy.I can not cancel and would like toThe CC company is unable to stop payment.There is no one i can ca...

  • Newbie
  • my credit card is being charged $10 per month for over 2 years now. My account is set to FREE I can not cancel this subscription and i never use spoitfy. I can not cancel and would like to The CC...
  • OneByBoo
  • Roadie
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Estorno de pagamento

Fui efetuar a compra do Premium e selecionar o plano para 1 mes no valor de 16,90 Quando finalizai todo o processo recebi um aviso do cartão de um débito de 169 reais de um plano para 12 meses, eu nao selecionei essa opção . Solicito o estorno do val...

  • Newbie
  • Fui efetuar a compra do Premium e selecionar o plano para 1 mes no valor de 16,90  Quando finalizai todo o processo recebi um aviso do cartão de um débito de 169 reais de um plano para 12 meses...
  • OneByBoo
  • Roadie
  • 417 Views
  • 1 replies
  • 0 likes
  • Premium
  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution subscribing via Screenacy - I prefer Spotify itsel, directly

PlanFree/PremiumCountrybelgiumDevice(iPhone 10 and pc)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueon Jan 23 I subscribed to Premium but apparently did so via a certain "Screenacy", which internet says is not so reliabl...

  • Newbie
  •   Plan Free/Premium Country belgium Device (iPhone 10 and pc) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue on Jan 23 I subscribed to Premi...
  • Novy
  • Moderator
  • 539 Views
  • 1 replies
  • 0 likes
  • 539 Views
  • 1 replies
  • 0 likes

My Premium is renewed but I am receiving a message that will expire in a few days

I renewed the subscription to my spotfiy earlier this month, so the expiration date is 3/15. Even so, I have been receiving notices in my email and in the mobile application that the premium will expire in a few days ... I must ignore the message? Or...

  • Casual Listener
  • I renewed the subscription to my spotfiy earlier this month, so the expiration date is 3/15. Even so, I have been receiving notices in my email and in the mobile application that the premium will exp...
  • osornios
  • Spotify Star
  • 667 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 667 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment with bank does not work

PlanpremiumCountrySweden Windows 10 My Question or Issue. I am suspended from Spotify Premium because the latest payments from the bank did not work, which they have previously done for many years. I got on Spotify website the opportunity to make the...

  • Casual Listener
  • Plan premium Country Sweden     Windows 10   My Question or Issue.    I am suspended from Spotify Premium because the latest payments from the bank did not work, whic...
  • Eni
  • Moderator
  • 367 Views
  • 2 replies
  • 0 likes
  • 367 Views
  • 2 replies
  • 0 likes