Announcements
The Spotify Community is in read-only mode while we move to a new platform. We expect to be back up and running October 6th. During this time you can read existing content but take no other actions. If you still need help, visit our Support Site or contact us.

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

ssurrounds

Visitor

78823 Views

31 replies

2 likes

Account
  • 78823 Views
  • 31 replies
  • 2 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Iva

Moderator

161858 Views

71 replies

10 likes

Premium for Family
  • 161858 Views
  • 71 replies
  • 10 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31upxuv5o7idsnncjmdo

Visitor

318126 Views

175 replies

13 likes

  • 318126 Views
  • 175 replies
  • 13 likes

Superuser Contribution Why am i charged a fee for free plan

I was billed and funds removed from my account for "free plan" why? How do i get refunded?

Visitor

I was billed and funds removed from my account for "free plan" why? How do i get refunded?

Vasil

Moderator

1996 Views

3 replies

0 likes

  • 1996 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't change my country to the US

I recently moved back to the US and can't find it anywhere under the country section. I am a student, so I want to use the discount, but it won't let me change my card to the US one, and I can't find the US option anywhere. Should I wait until my sub...

Casual Listener

I recently moved back to the US and can't find it anywhere under the country section. I am a student, so I want to use the discount, but it won't let me change my card to the US one, and I can't find...

Vasil

Moderator

2720 Views

10 replies

0 likes

  • 2720 Views
  • 10 replies
  • 0 likes

je ne suis pas capable de m'abonner à Prenium

À chaque fois que j'essaie de m'abonner, ça dit: Désolés, vous n'êtes pas admissible à ce forfait. Voici d’autres façons de vous abonner à Spotify Premium.

Visitor

À chaque fois que j'essaie de m'abonner, ça dit: Désolés, vous n'êtes pas admissible à ce forfait. Voici d’autres façons de vous abonner à Spotify Premium.

Bittencourt

Spotify Star

699 Views

1 replies

0 likes

  • 699 Views
  • 1 replies
  • 0 likes

Can I keep my account if I cancel my premium plan and start a new one?

I want to start a new premium plan to get the student discount. I'm currently paying for Spotify via my mobile operator. Will I be able to log in to my old account or will all my playlists disappear?

Visitor

I want to start a new premium plan to get the student discount. I'm currently paying for Spotify via my mobile operator. Will I be able to log in to my old account or will all my playlists disappear?

Douchiest_Cabin

Community Legend

655 Views

1 replies

0 likes

  • 655 Views
  • 1 replies
  • 0 likes

Duplicação de valor

Pago todo mês 40 reais sendo q é só 19,90 é só uso uma conta, não sei porque está cobrando 2 vezes

Visitor

Pago todo mês 40 reais sendo q é só 19,90 é só uso uma conta, não sei porque está cobrando 2 vezes

Bittencourt

Spotify Star

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

Superuser Contribution account doesn't reflect Premium subscription

Have single membership and can see $9.99 recurring pmts but my online profile account doesn't reflect my Premium membership

Visitor

Have single membership and can see $9.99 recurring pmts but my online profile account doesn't reflect my Premium membership

Vasil

Moderator

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have been charged but the account does not recognize payment

Yesterday i paid for the duo anual fee the bank make the charge and my account does not recognize the payment

Visitor

Yesterday i paid for the duo anual fee the bank make the charge and my account does not recognize the payment

Vasil

Moderator

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Giftcard

PlanPremiumCountryBelgiumDeviceiPhoneOperating SystemiOS 10My Question or IssueHello, i received a gift card for a 3 month subscription (30€) but I just paid for 1 month student premium (5€) so I wanted to know if now I have just 3 month premium or i...

Visitor

Plan Premium Country Belgium Device iPhone Operating System iOS 10 My Question or Issue Hello, i received a gift card for a 3 month subscription (30€) but I just paid for 1 month student pre...

Lyubka

Moderator

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution I had an existing Spotify account and they added Hulu.

I want to cancel Hulu. Hulu will not allow it as it has to be done thru Spotify. Can’t find a way to cancel Hulu.

Visitor

I want to cancel Hulu. Hulu will not allow it as it has to be done thru Spotify. Can’t find a way to cancel Hulu.

Joan

Moderator

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution nie dostałem zwrotu pieniędzy i anulowało premuim

pobrało mi 20zł z konta za konto premium na spotify anulowałem premium i anulowało mi premium zamiast być do następnej zapłaty i nie zwróciło pieniędzy na konto

Visitor

pobrało mi 20zł z konta za konto premium na spotify anulowałem premium i anulowało mi premium zamiast być do następnej zapłaty i nie zwróciło pieniędzy na konto

MihailY

Moderator

664 Views

1 replies

0 likes

  • 664 Views
  • 1 replies
  • 0 likes

Superuser Contribution 4ヶ月間学生認証がされず、通常の料金で払い続けています。どうすればよろしいでしょうか。お問い合わせできず、困っています

昨年の10月に学生であることを認証する手続きをしたのですが、一向に承認がおりません。何をすればいいか分かりません。

Visitor

昨年の10月に学生であることを認証する手続きをしたのですが、一向に承認がおりません。何をすればいいか分かりません。

Vasil

Moderator

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

How to subscribe to PREMIUM when living in Quebec CANADA

Extremely frustrating to not be able to subscribe to the free 1 month-9.99$ each following month solo Premium since it is not available in this province. But it's even more frustrating to not find anywhere how to subscribe to the regular Solo Premium...

Visitor

Extremely frustrating to not be able to subscribe to the free 1 month-9.99$ each following month solo Premium since it is not available in this province. But it's even more frustrating to not find an...

Jose_M

Spotify Star

2394 Views

1 replies

0 likes

  • 2394 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abo geändert?

Ich habe seit Jahren ein Abo Indem auch meine Familie drin war, auf einmal sind die Mitglieder gelöscht und nur ich habe einen Premium Account. Wurden die Bedingungen einfach geändert?

Visitor

Ich habe seit Jahren ein Abo Indem auch meine Familie drin war, auf einmal sind die Mitglieder gelöscht und nur ich habe einen Premium Account. Wurden die Bedingungen einfach geändert?

MihailY

Moderator

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ingrese una GiftCard hace una semana y ahora ya no tengo premium

Aún tenía premium, pero estaba a punto de terminarse, ingrese la giftcard pero hoy, una semana después, me dice que ya no tengo premium.

Visitor

Aún tenía premium, pero estaba a punto de terminarse, ingrese la giftcard pero hoy, una semana después, me dice que ya no tengo premium.

MihailY

Moderator

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution Activating another subscription

Hello, I have a question. I am a student, and I activated the student plan more than once, after the end of the subscription, my plan was automatically changed to individual and the amount was deducted for the individual plan. Is it possible to retur...

Visitor

Hello, I have a question. I am a student, and I activated the student plan more than once, after the end of the subscription, my plan was automatically changed to individual and the amount was deduct...

Joan

Moderator

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I downloaded Spotify Premium on my Samsung Tablet. The issue is that Spotif PREMIUM is not being rec

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify Premium is not syncing with my I Phone Still shows FREE subscription

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify...

Alex

Spotify Legend

1097 Views

3 replies

0 likes

  • 1097 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment difficulties in Nigeria – Spotify, please Clarify

Plan: PremiumCountry: NigeriaDevice: iPhone 14, PCOperating System: iOS 16, Windows 11My Question or Issue I’ve received a couple of emails from Spotify in recent days, indicating that they can’t collect my subscription from my card. Browsing through...

Casual Listener

Plan: Premium Country: Nigeria Device: iPhone 14, PC Operating System: iOS 16, Windows 11 My Question or Issue   I’ve received a couple of emails from Spotify in recent days, indicating th...

Pneumatikos731

Casual Listener

5412 Views

2 replies

0 likes

  • 5412 Views
  • 2 replies
  • 0 likes