Renew subscription

[user-removed]

Plan 

Premium Duo is what I want

Country

UK

Device

iPhone 11

Operating System

My Question or Issue

Hi

Because John Lewis cancelled all of their credit cards, my last ddr failed and I'm being told to downgrade.

In fact, I want to continue with Spotify but on the Premium Duo tariff and I want to keep my library and playlists.  I'm 71 and struggle with this technology; is there a an idiots guide as to how I can get back on track ( which does not assume I'm a teenager who instinctively knows how to do these things )?

Thanks

[Alex]

Hi there @user-removed,

Welcome to the Spotify Community and thank you for reaching out.

In order to activate your Premium Duo, follow these steps:

1. Click HERE to open up the Premium Duo sign up page.
2. Click on Get Started. (Here you might be prompted to log in your account, so make sure you enter your correct log in details and make sure you recognize your profile picture and username when you log in. You can look at the top right corner of the page for that).
3. Choose your preferred payment method and enter your bank details from the card issued by your new bank.
4. That's it! You should then receive a confirmation email on the email address associated with your Spotify account.

All of you Liked songs and playlists will stay in your Library even if your account switches to the free service. You can still play your music or podcasts even if the account downgrades.

Once your Premium Duo is set up, you can follow the guide HERE to see how you can send an invitation to your other family member so they can join the Premium plan with their account.

Hope this helps. We're here if you have any questions or need more help 🙂