Help Wizard

Step 1


Not letting me into Premium

Not letting me into Premium

So i've tryed to get premium for some days now but when ever i klick to agree for the payment on paypal it loads me back to the start where you can choose the offers and payment methods.

3 Replies

Hey @cinoSonic! Welcome to the Spotify Community. ^^


That's odd.

Have you tried to use a different browser or clearing your browser cache/cookies?

Let me know how it goes!^^



Yea tryed on chrome,firefox and through the app. Even tryed in incognito but its always the same outcome.



You should contact customer support through this link:


They'll help you out. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.


If you get an automated email directing you to the community or help pages, you need to reply directly to and one of the customer services agents will get back to you.



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