Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Sunday
pathansharma
Visitor
166013 Views
110 replies
12 likes

166013 Views
110 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
18566 Views
27 replies
4 likes

18566 Views
27 replies
4 likes

Superuser Contribution Cancele la suscripción familiar por error.

Buenas. Cancelé la cuenta premium familiar por error y ahora cuando la quiero renovar me sale que el cobro será la cuenta premium para un solo usuario. Hay alguna forma de renovar la cuenta familiar sin necesidad de volver a crearla? Me refiero a vol...

edsel94
Newbie
Buenas. Cancelé la cuenta premium familiar por error y ahora cuando la quiero renovar me sale que el cobro será la cuenta premium para un solo usuario. Hay alguna forma de renovar la cuenta familiar ...
2018-04-30 7:17:45 AM
2018-05-02 3:06:09 PM
ZullyB
Roadie
275 Views
1 replies
0 likes

275 Views
1 replies
0 likes

Superuser Contribution Cómo puedo salir de un plan familiar que sigue vigente?

Cómo puedo salir de un plan familiar, sigue vigente, pero el que la organizo, no sé acuerda de su cuenta, y no me puedo salir

ale_mtz_pro
Newbie
Cómo puedo salir de un plan familiar, sigue vigente, pero el que la organizo, no sé acuerda de su cuenta, y no me puedo salir
2018-04-29 12:01:13 AM
2018-05-02 2:58:45 PM
ZullyB
Roadie
9832 Views
1 replies
0 likes

9832 Views
1 replies
0 likes

Superuser Contribution CUENTA PREMIUM FAMILIAR Y MIS 5 INVITADOS

TENGO A MIS 5 INVITADOS DADOS DE ALTA Y A CADA RATO LES LLEGA UNA NOTIFICACION QUE DEBEN RESPONDER SI ESTAN EN EL MISMO DOMICILIO DEL TITULAR, TODOS ESTAN EN EL MISMO DOMICILIO PERO NO SIEMPRE ESTAN REVISANDO SU CORREO Y SE LES PASA CONTESTAR Y LA DA...

microbito1967
Newbie
TENGO A MIS 5 INVITADOS DADOS DE ALTA Y A CADA RATO LES LLEGA UNA NOTIFICACION QUE DEBEN RESPONDER SI ESTAN EN EL MISMO DOMICILIO DEL TITULAR, TODOS ESTAN EN EL MISMO DOMICILIO PERO NO SIEMPRE ESTAN ...
2018-04-29 8:38:26 PM
2018-05-02 2:56:20 PM
ZullyB
Roadie
310 Views
1 replies
0 likes

310 Views
1 replies
0 likes

Country registration

I cant change my Country in my profileim in Greece but want Germany in my profileHow Tod oder.

moewenblick42
Newbie
I cant change my Country in my profile im in Greece but want Germany in my profile How Tod oder.
2018-05-02 10:09:05 AM
2018-05-02 2:03:17 PM
Maxim
Spotify Star
197 Views
1 replies
0 likes

197 Views
1 replies
0 likes

My Debit Card Keeps On Being Rejected

For awhile I have been trying to add my Chase debit card to pay for me account and it always gets rejected. I contacted Chase and they claim nothing has been declined and Spotify claims it's a bank issue. I use the right CVV, CC#, expiration date, an...

KingLouArt
Casual Listener
For awhile I have been trying to add my Chase debit card to pay for me account and it always gets rejected. I contacted Chase and they claim nothing has been declined and Spotify claims it's a ...
2018-05-02 4:45:06 AM
2018-05-02 9:04:04 AM
maianh
Newbie
628 Views
2 replies
6 likes

628 Views
2 replies
6 likes

Solved!! 1 Year Premium not available?

I've just renewed my Spotify Premium account, but i only found 1 month renewal instead of what i was looking for; a full year for some discount. I live in Norway. Are there only 1 month renewals available? I would pay for a year but no options were g...

solojim
Regular
I've just renewed my Spotify Premium account, but i only found 1 month renewal instead of what i was looking for; a full year for some discount. I live in Norway. Are there only 1 month rene...
2018-04-25 1:18:27 AM
2018-05-02 8:49:30 AM
solojim
Regular
826 Views
3 replies
0 likes

826 Views
3 replies
0 likes

Can't get premium account.

Hi All, I can't get the premium account after purchase via phone amount balance. I was try to check amount of balance and the balance of the credit has been truncated, try to restart aplication for a few times and also try to logout and login but my ...

AanKlisnanto
Casual Listener
Hi All, I can't get the premium account after purchase via phone amount balance. I was try to check amount of balance and the balance of the credit has been truncated, try to restart ap...
2018-05-01 6:41:51 PM
2018-05-02 7:08:58 AM
Luke
Spotify Star
213 Views
1 replies
0 likes

213 Views
1 replies
0 likes

Solved!! Subscribe

I have payed for premier but only getting the free account, I have had the invoice back telling me payment went through and I have logged in and out still nothing.

Patty9105
Newbie
I have payed for premier but only getting the free account, I have had the invoice back telling me payment went through and I have logged in and out still nothing.
2018-05-02 2:52:37 AM
2018-05-02 7:06:37 AM
Luke
Spotify Star
269 Views
1 replies
0 likes

269 Views
1 replies
0 likes

Gift card not working

I scratched off the PIN number on my gift card, how can I redeem my card?

taborrunck00
Newbie
I scratched off the PIN number on my gift card, how can I redeem my card?
2018-05-02 5:09:36 AM
2018-05-02 7:05:52 AM
Luke
Spotify Star
213 Views
1 replies
0 likes

213 Views
1 replies
0 likes

Change the country

I live in Mexico but have an American phone that I downloaded Spotify with and subscribed for premium originally wit an American credit card I no longer use. I want to pay wit my Mexican credit card but it won't let me change the country I'm in. I'm ...

Mexi_bomba
Newbie
I live in Mexico but have an American phone that I downloaded Spotify with and subscribed for premium originally wit an American credit card I no longer use. I want to pay wit my Mexican credit card ...
2018-05-02 6:12:12 AM
2018-05-02 7:03:47 AM
Luke
Spotify Star
194 Views
1 replies
0 likes

194 Views
1 replies
0 likes

Subct

Ok so i just want to switch to spotify free but when i go to my account and click subscription it doesnt have the option to cancel it its just says upgrade to premium

jk1130300
Newbie
Ok so i just want to switch to spotify free but when i go to my account and click subscription it doesnt have the option to cancel it its just says upgrade to premium
2018-05-02 6:33:03 AM
2018-05-02 6:51:34 AM
Maxim
Spotify Star
205 Views
1 replies
0 likes

205 Views
1 replies
0 likes

Solved!! Spotify with Hulu

I signed up for the Hulu promotion. Verified my credit card. Hit continue. Page didn't load correctly & it took me back to the previous credit card verification page. I did not get a chance to hit the Go to Hulu button. Now because my credit card inf...

HisGlory2014
Casual Listener
I signed up for the Hulu promotion. Verified my credit card. Hit continue. Page didn't load correctly & it took me back to the previous credit card verification page. I did not get a chance to hi...
2018-05-01 8:36:53 PM
2018-05-01 11:44:27 PM
HisGlory2014
Casual Listener
300 Views
1 replies
0 likes

300 Views
1 replies
0 likes

I can not find paypal payment option

I would like to subscribe to premuim spotify (not student) and the paypal option removed I see only Credit Card and PaySafeCard options on the pick payment option page. I am from US and I asked my friend from the UK and he told me everything is ok th...

Biyakuga
Casual Listener
I would like to subscribe to premuim spotify (not student) and the paypal option removed I see only Credit Card and PaySafeCard options on the pick payment option page. I am fr...
2018-04-30 8:54:00 AM
2018-05-01 11:40:25 PM
Moh7med
Newbie
650 Views
3 replies
0 likes

650 Views
3 replies
0 likes

automatically charged without any notifications

Hello, my spotify is automatically charged without any notifications. I immediately canceled my subscription. And I want to be refunded. My account name is egoistk21

EGOISTK21
Newbie
Hello, my spotify is automatically charged without any notifications. I immediately canceled my subscription. And I want to be refunded. My account name is egoistk21
2018-05-01 5:17:21 PM
2018-05-01 10:49:36 PM
Noah
Spotify Star
357 Views
1 replies
0 likes

357 Views
1 replies
0 likes

Paid for

So I have paid my monthly payment..I got the confirmation message it came off my card...but it still act as tho I haven't paid and I have the free Spotify..with all the ads!!Help

Holldoll18
Newbie
So I have paid my monthly payment..I got the confirmation message it came off my card...but it still act as tho I haven't paid and I have the free Spotify..with all the ads!! Help
2018-05-01 8:39:27 PM
2018-05-01 10:43:18 PM
Noah
Spotify Star
276 Views
1 replies
0 likes

276 Views
1 replies
0 likes

Superuser Contribution Card spotify

Bonjour, j’ai acheté une carte spotify de 10€comment puis-je l’utiliser pour payer mon abonnement premium? Car les pubs c’est vraiment penible..ce n’est pas une paysafe card mais une carte spotify prémium...Mercu d’avance... Bonne journée

ElodieDebergh23
Newbie
Bonjour, j’ai acheté une carte spotify de 10€ comment puis-je l’utiliser pour payer mon abonnement premium? Car les pubs c’est vraiment penible.. ce n’est pas une paysafe card mais une carte...
2018-04-06 4:22:12 PM
2018-05-01 7:38:30 PM
user-removed
Not applicable
343 Views
1 replies
0 likes

343 Views
1 replies
0 likes

Superuser Contribution Descuento Universitario fallido

Ya apliqué para el descuento, me salió aprobado y cuando le di comprobar compra me salió error. Intenté otra vez y me volvió a cobrar y aún no tengo el premium

jhohancolina
Newbie
Ya apliqué para el descuento, me salió aprobado y cuando le di comprobar compra me salió error. Intenté otra vez y me volvió a cobrar y aún no tengo el premium
2018-04-04 2:02:26 AM
2018-05-01 6:51:14 PM
user-removed
Not applicable
209 Views
1 replies
0 likes

209 Views
1 replies
0 likes

Superuser Contribution Se borraron mis playlist

Hola, recibi un correo donde me decia que no se habia podido hacer el cobro de mi cuenta, entonces volvi a realizarlo pero resulta que ya no es el Plan Familiar y todas mis playlist desaparecieron....como las recupero??

Picas4
Newbie
Hola, recibi un correo donde me decia que no se habia podido hacer el cobro de mi cuenta, entonces volvi a realizarlo pero resulta que ya no es el Plan Familiar y todas mis playlist desaparecieron......
2018-04-28 5:42:23 PM
2018-05-01 6:43:59 PM
rodbepe
Newbie
507 Views
2 replies
0 likes

507 Views
2 replies
0 likes

free trial doesnt work

I just registed with a free trial and they just charged me? How come?I live in Montreal and the link was for a free trial????

NurseKC
Casual Listener
I just registed with a free trial and they just charged me? How come? I live in Montreal and the link was for a free trial????
2018-04-27 4:09:46 PM
2018-05-01 6:35:46 PM
NurseKC
Casual Listener
359 Views
4 replies
0 likes

359 Views
4 replies
0 likes

How do I cancel Premium Trial when I was invited to a Family Premium account

Hello,Accidentaly I clicked the "Try Premium for 14 days", I would like to cancel it since I was invited by my husband to the Family Premium account. How do I activate my family account and remove the trial?

Dannybabe
Casual Listener
Hello, Accidentaly I clicked the "Try Premium for 14 days", I would like to cancel it since I was invited by my husband to the Family Premium account. How do I activate my family account and remove ...
2018-05-01 6:15:51 PM
2018-05-01 6:21:59 PM
Dannybabe
Casual Listener
218 Views
1 replies
0 likes

218 Views
1 replies
0 likes

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