Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
129265 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
58217 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
233970 Views
144 replies
13 likes
I am writing this 'cause I didn't find any solution anywhere.I have always used to log in with Facebook, and always paid for Premium service. I have decided to remove my Facebook account, and now I am not able to access it anymore, but when I try to ...
I am writing this 'cause I didn't find any solution anywhere. I have always used to log in with Facebook, and always paid for Premium service. I have decided to remove my Facebook account, and now I...
Community Legend
376 Views
1 replies
0 likes
I paid for a 1 year subscription to spotify on March 12th when it asked me to update my subscription, and then when i tried to log in, it kept popping up with a box asking me to update my payment method for the subscription, even though i already hav...
I paid for a 1 year subscription to spotify on March 12th when it asked me to update my subscription, and then when i tried to log in, it kept popping up with a box asking me to update my payment met...
Roadie
307 Views
1 replies
0 likes
Why do I have to pay always twice.I have to pay €9.99 and I have to pay €14.99.I allready give up my premium of €9.99.And know I pay fot two???How can I stop this and only pay for the family premium of €14.99????
Why do I have to pay always twice. I have to pay €9.99 and I have to pay €14.99. I allready give up my premium of €9.99. And know I pay fot two??? How can I stop this and only pay for the family ...
Roadie
346 Views
3 replies
0 likes
Just as the title says. I don't know how the company got ahold of my information but i was charged using my debit card and i've never used it on a shady website nor have i given it to random people. I don't know what service or what have you costs 14...
Just as the title says. I don't know how the company got ahold of my information but i was charged using my debit card and i've never used it on a shady website nor have i given it to random pe...
Spotify Star
397 Views
1 replies
0 likes
Hi everyone! I have problem with changing my land from norway to sweden.... My premium subscription will end in a couple of days and because I don't have money on my norwegian bank account I must set up my swedish card instead. When I'm trying to do ...
Hi everyone! I have problem with changing my land from norway to sweden.... My premium subscription will end in a couple of days and because I don't have money on my norwegian bank account I must set...
Spotify Star
515 Views
1 replies
0 likes
So, i wanted to ask for help or mabe even spotify's staff, so i wanted to buy premium for students i entered my info and pressed continue than another window popped up about stdent verification all that stuff, so i wanted to know more about that, whe...
So, i wanted to ask for help or mabe even spotify's staff, so i wanted to buy premium for students i entered my info and pressed continue than another window popped up about stdent verification all t...
Casual Listener
322 Views
2 replies
0 likes
I have signed up for the student premium on spotify. But when I go the the account overview page I don't have the "activate hulu" link anywhere on my page.Can someone help out?
I have signed up for the student premium on spotify. But when I go the the account overview page I don't have the "activate hulu" link anywhere on my page. Can someone help out?
Not applicable
210 Views
1 replies
0 likes
I use offline mode often and today it said 29 days until I needed to go back on line I thought ok I will just have to extend it but the I got a notification that said you have 12 playlists downloaded that's a premium feature Change your payment metho...
I use offline mode often and today it said 29 days until I needed to go back on line I thought ok I will just have to extend it but the I got a notification that said you have 12 playlists downloaded...
Casual Listener
429 Views
2 replies
0 likes
So I payed for Spotify premium like 5 minutes ago and it said that I was all good and everything so I went to Spotify but it didn’t give me the perks. Can anyone tell me what I did wrong please?
So I payed for Spotify premium like 5 minutes ago and it said that I was all good and everything so I went to Spotify but it didn’t give me the perks. Can anyone tell me what I did wrong please?
Community Legend
281 Views
1 replies
0 likes
I subscribed to the student account a couple months ago but I have not been billed since the first month. Can you tell me why?
I subscribed to the student account a couple months ago but I have not been billed since the first month. Can you tell me why?
Community Legend
300 Views
1 replies
0 likes
Hi,I am trying to change my country on my Premium Account, but when I fill in the info about my credit card issued in my new country of residence, it does not give me the option to update the country, but to update another payment method only.How can...
Hi, I am trying to change my country on my Premium Account, but when I fill in the info about my credit card issued in my new country of residence, it does not give me the option to update the count...
Newbie
458 Views
4 replies
0 likes
I was just recently verified for the student discount, the money was deducted from my account, however, when I try to finalise the subscription it says that my payment method is not valid. I tried both CC & PayPal... what can I do now?
I was just recently verified for the student discount, the money was deducted from my account, however, when I try to finalise the subscription it says that my payment method is not valid....
Community Legend
235 Views
1 replies
0 likes
Hi, I have just purchased the pre-paid premium plan and I can't seem to be able to add family to my account. What am I missing?
Hi, I have just purchased the pre-paid premium plan and I can't seem to be able to add family to my account. What am I missing?
Spotify Star
517 Views
8 replies
0 likes
Hi,I was choosing which between single premium and family. And I decided to go with family premium. However I accidentally pressed the single premium. And it was charged with my credit card. Then i clicked the family premium. Will I be charged twice ...
Hi, I was choosing which between single premium and family. And I decided to go with family premium. However I accidentally pressed the single premium. And it was charged with my credit card. Then i...
Roadie
446 Views
1 replies
0 likes
Both my daughter and I have the Premium and our subcriptions just renewed, but I want to switch to us all to the Family Premium, will we get billed again for this month?
Both my daughter and I have the Premium and our subcriptions just renewed, but I want to switch to us all to the Family Premium, will we get billed again for this month?
Spotify Star
250 Views
1 replies
1 likes
I left Pandora yesterday and joined the primium plan, and this morning i told my dsaughter and she told me about the family plan. My question is "If i join the family plan will spotify automatically upgrade my individual account or will i have 2 acco...
I left Pandora yesterday and joined the primium plan, and this morning i told my dsaughter and she told me about the family plan. My question is "If i join the family plan will spotify automatically ...
Spotify Star
395 Views
1 replies
0 likes
Hi, I paid for premium subscription, but the account is still free. I attached the payment receipt. Please help, pleeaasee... thanks
Hi, I paid for premium subscription, but the account is still free. I attached the payment receipt. Please help, pleeaasee... thanks <removed sensitive information>
Spotify Star
324 Views
3 replies
0 likes
I paid the premium and the account has not yet been activated, how can you help me?
I paid the premium and the account has not yet been activated, how can you help me?
Spotify Star
474 Views
1 replies
0 likes
Hallo, ich habe ein laufendes Premium-Abo, die letzte Abbuchung war am 16.03.18. Wenn ich nun einen 6 Monats-Gutscheincode aktiviere, beginnen die 6 Monate sofort und ich verliere dann die bis zum 16.04.18 bezahlte Zeit oder werden die 6 Monate aus d...
Hallo, ich habe ein laufendes Premium-Abo, die letzte Abbuchung war am 16.03.18. Wenn ich nun einen 6 Monats-Gutscheincode aktiviere, beginnen die 6 Monate sofort und ich verliere dann die b...
Spotify Star
812 Views
1 replies
0 likes
I’ve been out of work for. Week with the flu so I didn’t get paid this week can Spotify turn it back on and I pay double next week when I do get paid?
I’ve been out of work for. Week with the flu so I didn’t get paid this week can Spotify turn it back on and I pay double next week when I do get paid?
Not applicable
640 Views
4 replies
0 likes
