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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 9650 Views
  • 23 replies
  • 2 likes
  • 9650 Views
  • 23 replies
  • 2 likes

PAYMENT

Spotify was charged to my credit card twice I mean the payment, but my account has not been activated tu premium.

  • Casual Listener
  • Spotify was charged to my credit card twice I mean the payment, but my account has not been activated tu premium.
  • Tom
  • Community Legend
  • 248 Views
  • 2 replies
  • 0 likes
  • 248 Views
  • 2 replies
  • 0 likes

Can't use my 7 days premium through globe carrie

I already pay 49 Pesos for 7 days Premium but it didn't activate. What should I do? Help please!

  • Newbie
  • I already pay 49 Pesos for 7 days Premium but it didn't activate. What should I do? Help please! 
  • Tom
  • Community Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Subscription as a Student

Hi Community!I'm a student and at the moment i pay 9.99€ per month. But normally it just should be 4.99€but i don't know where I should send my StudyID to. Can you help me? Cheers Ken

  • Newbie
  • Hi Community! I'm a student and at the moment i pay 9.99€ per month. But normally it just should be 4.99€but i don't know where I should send my StudyID to. Can you help me?   Cheers Ken
  • Maxim
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Von Premium zu Family wechseln - Kosten? Abo kündigen?

Hallo, ich würde gerne von meinem bestehenden Premium Account auf Family wechseln. Muss ich dazu vorher meinen bestehenden Account kündigen? Muss ich dann 1 Monat lang beide Accounts paralell bezahlen? gibt es sonst etwas zu beachten?`vielen Dank!

  • Newbie
  • Hallo, ich würde gerne von meinem bestehenden Premium Account auf Family wechseln. Muss ich dazu vorher meinen bestehenden Account kündigen? Muss ich dann 1 Monat lang beide Accounts paralell bezahle...
  • Maxim
  • Spotify Star
  • 3293 Views
  • 1 replies
  • 0 likes
  • 3293 Views
  • 1 replies
  • 0 likes

Charged twice

I have been charged twice by spotify. One premium cahrge (fine) but another $5.99 charge! I tried to get onto the student premium but apparently didn't satisfy the criteria, yet I have been charged the student price as well as the normal premium?? I ...

  • Visitor
  • I have been charged twice by spotify. One premium cahrge (fine) but another $5.99 charge! I tried to get onto the student premium but apparently didn't satisfy the criteria, yet I have been charged t...
  • rossi1911
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

I was charged $14.99 even though spotify has no access to my bank information

Just as the title says. I don't know how the company got ahold of my information but i was charged using my debit card and i've never used it on a shady website nor have i given it to random people. I don't know what service or what have you costs 14...

  • Newbie
  • Just as the title says.  I don't know how the company got ahold of my information but i was charged using my debit card and i've never used it on a shady website nor have i given it to random pe...
  • Maxim
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Fido Spotify troubles

Fido has advised me to contact Spotify, I keep trying to add Spotify to my monthly phone plan but it keeps kicking it off.

  • Newbie
  • Fido has advised me to contact Spotify, I keep trying to add Spotify to my monthly phone plan but it keeps kicking it off. 
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Existing Account

I just bought the IPhobe 7 Plus and my Spotify account transfered over as a new account and am on a trial basis with commercials. I just got charged the premium fee on 3/23 for my already existing account. What do I do to keep my existing account, bu...

  • Newbie
  • I just bought the IPhobe 7 Plus and my Spotify account transfered over as a new account and am on a trial basis with commercials. I just got charged the premium fee on 3/23 for my already existing ac...
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Payment

Can i ask a question? The Spotify Premium with a price of 129php/3mo. is removed? Or isn't available anymore in my Country?

  • Newbie
  • Can i ask a question? The Spotify Premium with a price of 129php/3mo. is removed? Or isn't available anymore in my Country?
  • phan_times
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Days left?

I use offline mode often and today it said 29 days until I needed to go back on line I thought ok I will just have to extend it but the I got a notification that said you have 12 playlists downloaded that's a premium feature Change your payment metho...

  • Casual Listener
  • I use offline mode often and today it said 29 days until I needed to go back on line I thought ok I will just have to extend it but the I got a notification that said you have 12 playlists downloaded...
  • Hans_Brantley24
  • Casual Listener
  • 274 Views
  • 2 replies
  • 0 likes
  • 274 Views
  • 2 replies
  • 0 likes

Subscription renewal

Got an Emil this morning saying my free premium subscription was done. So it was asking for payment info, I updated my info; it took out the money but app still saying I didn’t pay! Can i get my money back?

  • Newbie
  • Got an Emil this morning saying my free premium subscription was done. So it was asking for payment info, I updated my info; it took out the money but app still saying I didn’t pay!  Can i get ...
  • user-removed
  • Not applicable
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution About the family plan

I was kicked out from the family plan, so I dont understand why this situation happened to me. That is, we are using a same adrees.his is the second time. Could you tell me how to fix it? IF I CANT FIX IT, I WILL CANCEL.

  • Casual Listener
  • I was kicked out from the family plan, so I dont understand why this situation happened to me. That is, we are using a same adrees.his is the second time. Could you tell me how to fix it? IF I CANT F...
  • Annnnna26
  • Casual Listener
  • 414 Views
  • 2 replies
  • 0 likes
  • 414 Views
  • 2 replies
  • 0 likes

Expiration notice

For a long time now (6+ months) spotify has been telling me my card is about to expire. It is not.On a related note, how can we actually contact staff or developers on issues, considering i doubt anybody who isnt a developer would know how to get rid...

  • Casual Listener
  • For a long time now (6+ months) spotify has been telling me my card is about to expire. It is not. On a related note, how can we actually contact staff or developers on issues, considering i doubt a...
  • Robert_W
  • Community Legend
  • 571 Views
  • 1 replies
  • 0 likes
  • expiration
    False
  • 571 Views
  • 1 replies
  • 0 likes

Activate Spotify card gift

I bought a Spotify card but happens a error message saying the code is not valid. I can't make the subscription.I bought it almost a week and Still happens the error message about the code. But that is the code. Please solve the problem.

  • Newbie
  • I bought a Spotify card but happens a error message saying the code is not valid. I can't make the subscription. I bought it almost a week and Still happens the error message about the code. But tha...
  • Robert_W
  • Community Legend
  • 433 Views
  • 1 replies
  • 0 likes
  • 433 Views
  • 1 replies
  • 0 likes

Is a billing address not required when updating credit card payment info?

Trying to update since I'm moving...and want to make sure so that my subscription doesn't get cancelled or a payment bounces back

  • Casual Listener
  • Trying to update since I'm moving...and want to make sure so that my subscription doesn't get cancelled or a payment bounces back 
  • Robert_W
  • Community Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Premium

So I payed for Spotify premium like 5 minutes ago and it said that I was all good and everything so I went to Spotify but it didn’t give me the perks. Can anyone tell me what I did wrong please?

  • Newbie
  • So I payed for Spotify premium like 5 minutes ago and it said that I was all good and everything so I went to Spotify but it didn’t give me the perks. Can anyone tell me what I did wrong please?
  • Robert_W
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Solved!! land settings

Hi everyone! I have problem with changing my land from norway to sweden.... My premium subscription will end in a couple of days and because I don't have money on my norwegian bank account I must set up my swedish card instead. When I'm trying to do ...

  • Newbie
  • Hi everyone! I have problem with changing my land from norway to sweden.... My premium subscription will end in a couple of days and because I don't have money on my norwegian bank account I must set...
  • Maxim
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Over charged

I have an account with spotify but without primium. Primium is not in my bugget right now and i have never sighned up for it, yet yesterday i was chared $10 which is the price of primium. but i never sighed up for it i dont want it and when i go into...

  • Casual Listener
  • I have an account with spotify but without primium. Primium is not in my bugget right now and i have never sighned up for it, yet yesterday i was chared $10 which is the price of primium. but i never...
  • Maxim
  • Spotify Star
  • 397 Views
  • 7 replies
  • 0 likes
  • 397 Views
  • 7 replies
  • 0 likes