Nubank

[tapacanhela]

Faço a assinatura do Nubank Rewards, e quando fui resgatar pontos para que a assinatura mensal do Spotify fosse apagada, os pontos foram usados, porém o valor da assinatura ainda consta na fatura. 
Como faço para que a cobrança seja excluída? 

[Guido]

Hey @tapacanhela.

Thanks for getting in touch! Hope it's okay if we reply in English.

Seeing that you are trying to purchase a product via Nubank, we recommend to get in touch with them. They should be able to find out for you where your points are.

Should work! Let us know if you have further questions.

Have a nice day.