PAYMENT NOT ACCEPTED

[sda990]

Hello - 

Trying to sign up for Spotify Premium but my credit card (Visa) repeatedly doesn't go through. I've confirmed with my bank that I have sufficient funds and there are no holdbacks, blocks, etc. so the restrictions definitely aren't on their end. 

I've been trying to get a membership for a week now, and haven't been successful. 

Could you help me out please.

Thanks,

Sean

[Luke]

Hey @sda990,

Apologies for the late reply, but maybe I can still help 🙂

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at the Spotify Answers board.

Hope this helps!