PREMIUM

[dianchan86]

I am already pay my premium subscription at 29 June, for 1 month, but then yasterday later i check my spotify, it notify me that the subscription payment is failed, but i am already recive the receipt from previous payment. why it happend? it's not even 1 month yet.... 

[Bittencourt]

Hi @dianchan86, welcome to the Spotify Community!

Did you click on "Update your payment details"? 

If the payment failed, the charge was refunded - please double check your bank extract.

Can you try clearing your browser's cache/cookies and give it another try? If it doesn't help, you can get in touch with our Accounts team from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username and they will take a closer look at this.

You can also use our Contact Form to get email support.

Let me know if this helps 🙂