PROBLEM WITH ADS

[LuisaGomez]

Plan

Premium

País

Colombia

Dispositivo

Iphone 10

Sistema operativo

iOS 16

Mi pregunta o problema

I have an iphone and spotify premium when I listen to music I get ads in the songs and others, it seems as if I dont have spotify premium I already uninstalled it and reinstalled it I already canceled the plan and bought it again and I dont know it solves what to do

[Lyubka]

Hey @LuisaGomez,

Thank you for reaching out here in the Community. 

One of the main features of the Premium subscription is the ability to listen to your favorite music Ad-free. By saying that it's not working this way for you, you got us thinking that you might be logged into another account that doesn’t have Premium. Can you please double check that you're using the correct account ? 

In order to do that, go ahead and view your plan and payments on your account page, under Your plan - you should see Premium there. If that's not what you're seeing on but you know you've subscribed to it, can you try locating your other account with the steps here?
 

On another note, it's worth mentioning that Spotify doesn't play advertisements for our Premium users, however, some podcasts may include ads in their content. It's up to the podcast creators if they would like to have third-party advertising, host-read endorsements or sponsorship messages in their episodes. 

More info can be found in this support article. 
 

Hope this helps. If you need anything else, the Community is here for you 🙂