Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...




Eu efetuei o pagamento hj a tarde, por volta das 3/4hrs da tarde fiz por boleto bancário, e ate agora nao estou com o Spotify premium.
É normal essa demora ?
1 Reply


Welcome to the Spotify Community.

We hope you don't mind that we reply in English. If you'd like you get Portuguese support via email with this contact form. You can also find us on Facebook or Twitter.


In this case, there are a couple things that could have happened, we’ll help you get to the bottom of it.


  • Are you seeing your playlists when you sign in? Try to log out/ log in and see if your Premium activates.
  • If a log out/ log in doesn’t work check your inbox. Did you get a confirmation email after upgrading?
  • If you have your subscription confirmation and it’s still not appearing you may have created a second account and upgrade that one on accident. Please follow  this guide in our FAQ to find out if you have a second account.
Let us know how it goes.
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“The music is not in the notes, but in the silence in between.” – Wolfgang Amadeus Mozart

Suggested posts