Paid for Premium via cellphone carrier, not received and stuck on Free

[DoctorButcher]

Hello, I've been paying £9.99 a month through my carrier Vodafone UK for Spotify Premium access. However, for the past three months I've not been receiving Premium at all, and have only had access to Free.

I have spoken to Vodafone UK directly and they have confirmed that my account status is in good standing, and that I should be receiving Premium. I have tried all the fixes on the site, but I have been unable to gain access to Premium.

[Maxim]

Hey @DoctorButcher,

I'd recommend getting in touch with Spotify Support so that they can check out your account, and also Vodafone to ensure everything’s up and running smoothly from their end.

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/SpotifyCares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.