Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 127739 Views
- 87 replies
- 10 likes
- 127739 Views
- 87 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 15191 Views
- 27 replies
- 3 likes
- 15191 Views
- 27 replies
- 3 likes
Solved!! Pagamento
Realizei o pagamento da promoção de 3 meses por 1,99 ao fim da operação apareceu não conectado. Agora não aparece mais essa opção de valor para mim. Quando inseri os dados coloquei o número de outro telefone celular que tenho e nesse número não tenho...
- Realizei o pagamento da promoção de 3 meses por 1,99 ao fim da operação apareceu não conectado. Agora não aparece mais essa opção de valor para mim. Quando inseri os dados coloquei o número de outro ...
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- Spotify Star
- 868 Views
- 11 replies
- 0 likes
- 868 Views
- 11 replies
- 0 likes
Solved!! I wish to cancel my pre-paid premium
That's right. But only because I get 6 months for free with my phone provider. But I can only do so if I change my account to "free". Is there anyone who could assist me in this? Edit: The 6 month bonus deal expires in 9 days. And my premium ends on ...
- That's right. But only because I get 6 months for free with my phone provider. But I can only do so if I change my account to "free". Is there anyone who could assist me in this? Edit...
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- Spotify Star
- 327 Views
- 1 replies
- 0 likes
- 327 Views
- 1 replies
- 0 likes
Superuser Contribution Hey😊 im beeing charge for premium every month but when in logging in i just have the free version??
Hey im beeing charge for premium every month but when im logging in i just have the free version?? What to do?
- Hey😊 im beeing charge for premium every month but when im logging in i just have the free version?? What to do?😣
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- Casual Listener
- 176 Views
- 2 replies
- 0 likes
- 176 Views
- 2 replies
- 0 likes
Superuser Contribution cuenta
Buen dia; Necesito saber como cambiar mi pago de tarjeta de credito a tarjeta debito, es urgente pues no quiero que desactiven mi cuenta.
- Buen dia; Necesito saber como cambiar mi pago de tarjeta de credito a tarjeta debito, es urgente pues no quiero que desactiven mi cuenta.
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- Not applicable
- 122 Views
- 1 replies
- 0 likes
- 122 Views
- 1 replies
- 0 likes
Free trial period: 30 instead promised 60 days :(
Hello, I live in Germany, I wanted to try Premium. I was promised (in the advertisement) to have 60 days Premium free, but after I gave my credit card details and received an invoice, the free trial period was reduced to 30 days only! What is worse, ...
- Hello, I live in Germany, I wanted to try Premium. I was promised (in the advertisement) to have 60 days Premium free, but after I gave my credit card details and received an invoice, the fr...
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- Spotify Star
- 403 Views
- 3 replies
- 0 likes
- 403 Views
- 3 replies
- 0 likes
Superuser Contribution Paying double
HII've notice I have been charged double for several months.I'd like this rectified Can somebody please contact me asap ThanksKatrina
- HI I've notice I have been charged double for several months. I'd like this rectified Can somebody please contact me asap Thanks Katrina
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- Not applicable
- 154 Views
- 1 replies
- 0 likes
- 154 Views
- 1 replies
- 0 likes
Superuser Contribution Don't enjoy 1 month free subscription
Today I have joined to spotify premium. Also I joined to students account. I hope that the first month was free but spotify had charged the first payment from student account. Can anyone help me?
- Today I have joined to spotify premium. Also I joined to students account. I hope that the first month was free but spotify had charged the first payment from student account. Can a...
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- Not applicable
- 148 Views
- 1 replies
- 0 likes
- 148 Views
- 1 replies
- 0 likes
Changing country won't work
I moved from Sweden to Norway and got a new bank, but I'm unable to change my country (and hence my credit card details). I've followed the instructions for changing country if you have Spotify Premium, but it didn't update.
- I moved from Sweden to Norway and got a new bank, but I'm unable to change my country (and hence my credit card details). I've followed the instructions for changing country if you have Spotify ...
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- Casual Listener
- 164 Views
- 2 replies
- 0 likes
- 164 Views
- 2 replies
- 0 likes
Payment gone wrong
Hello, I have a family premium subscription. Well now because of a bankaccount change spotify tried to write down the subscription of an emptybank account. I wasn't that fast to change it. My account is set back to a free account. I already payed the...
- Hello, I have a family premium subscription. Well now because of a bankaccount change spotify tried to write down the subscription of an emptybank account. I wasn't that fast to change it. My account...
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- 116 Views
- 0 replies
- 0 likes
- 116 Views
- 0 replies
- 0 likes
Transitioning from free cell phone trial to new Spotify subscription
Today my free trial with Rogers expires. I decided the $14.95 deal for up to 5 people was better than the $9.99 per person if I continued as is so I cancelled my Rogers associated subscription. Do I have to wait until tomorrow to sign up directly wit...
- Today my free trial with Rogers expires. I decided the $14.95 deal for up to 5 people was better than the $9.99 per person if I continued as is so I cancelled my Rogers associated subscription....
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- Spotify Star
- 140 Views
- 1 replies
- 0 likes
- 140 Views
- 1 replies
- 0 likes
Paid for Premium via cellphone carrier, not received and stuck on Free
Hello, I've been paying £9.99 a month through my carrier Vodafone UK for Spotify Premium access. However, for the past three months I've not been receiving Premium at all, and have only had access to Free. I have spoken to Vodafone UK directly and th...
- Hello, I've been paying £9.99 a month through my carrier Vodafone UK for Spotify Premium access. However, for the past three months I've not been receiving Premium at all, and have only had access to...
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- Spotify Star
- 147 Views
- 1 replies
- 0 likes
- 147 Views
- 1 replies
- 0 likes
- 140 Views
- 1 replies
- 0 likes
Piad for premium still cant acces full features
Paid for premium still can't access full features
- Paid for premium still can't access full features
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- Spotify Star
- 176 Views
- 3 replies
- 0 likes
- 176 Views
- 3 replies
- 0 likes
Charged twice per month
Hi.Ive been with Spark since October. Included in my plan is Spotify premium but i noticed i have been charged for premium each month.I updated my account at the start and Spark say that they have my number shown as updated but i still get charged.
- Hi. Ive been with Spark since October. Included in my plan is Spotify premium but i noticed i have been charged for premium each month. I updated my account at the start and Spark say that they hav...
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- Roadie
- 175 Views
- 1 replies
- 0 likes
- 175 Views
- 1 replies
- 0 likes
- 170 Views
- 1 replies
- 0 likes
Superuser Contribution Triple charged for Spotify Premium
Yesterday I asked for student discount, today I got the email saying that I was able to get it. I clicked on it and got 3 charges but only 1 month of spotify premium, on my spotify account it says that I will be charged again at 02 October 2017 so th...
- Yesterday I asked for student discount, today I got the email saying that I was able to get it. I clicked on it and got 3 charges but only 1 month of spotify premium, on my spotify account it says th...
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- Moderator
- 185 Views
- 2 replies
- 0 likes
- 185 Views
- 2 replies
- 0 likes
Superuser Contribution Account hacked
I currently do not have a Spotify account, but was charged $14.99 from my bank account. How can I inform Spotify to stop charging my account and that someone hacked my banking information?
- I currently do not have a Spotify account, but was charged $14.99 from my bank account. How can I inform Spotify to stop charging my account and that someone hacked my banking information?
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- Moderator
- 171 Views
- 1 replies
- 0 likes
- 171 Views
- 1 replies
- 0 likes
Superuser Contribution Card Charged 3 times- still no premium🙁
Entered Visa card info for premium-received an error message - did not see premium membership so we tried again- long story short- I've been charged three times and I still don't have a premium account- really need customer service help- please
- Entered Visa card info for premium-received an error message - did not see premium membership so we tried again- long story short- I've been charged three times and I still don't have a premium...
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- Moderator
- 152 Views
- 1 replies
- 0 likes
- 152 Views
- 1 replies
- 0 likes
Superuser Contribution Spotyfi premium not working offline
I have Spotify Premium and can download what ever I want, my I can't play my downloads.
- I have Spotify Premium and can download what ever I want, my I can't play my downloads.
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- Moderator
- 210 Views
- 1 replies
- 0 likes
- 210 Views
- 1 replies
- 0 likes
Superuser Contribution No llega el correo
Hoy he intentado recibir la invitación a la cuenta Premium familiar y no he recibido el correo a la dirección con la que tengo mi cuenta de Spotify, he verificado y no hay errores, simplemente no recibo nada a mi correo.
- Hoy he intentado recibir la invitación a la cuenta Premium familiar y no he recibido el correo a la dirección con la que tengo mi cuenta de Spotify, he verificado y no hay errores, simplemente no rec...
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- Moderator
- 408 Views
- 1 replies
- 0 likes
- 408 Views
- 1 replies
- 0 likes