Announcements

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Dian
  • Moderator
  • 48263 Views
  • 18 replies
  • 4 likes
  • 48263 Views
  • 18 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 29987 Views
  • 19 replies
  • 2 likes
  • 29987 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20925 Views
  • 6 replies
  • 1 likes
  • 20925 Views
  • 6 replies
  • 1 likes

How do I cancel spotify premium on the same day it renews?

Hi, I want to cancel my spotify premium subscription on the same day it renews. Will it still charge my today if I cancel it?

  • Newbie
  • Hi, I want to cancel my spotify premium subscription on the same day it renews. Will it still charge my today if I cancel it?
  • KatesHere
  • Community Legend
  • 1121 Views
  • 1 replies
  • 0 likes
  • 1121 Views
  • 1 replies
  • 0 likes

En app no soy usuario premium

Me he dado de alta como premium. Introduje los datos de la tarjeta. Pero en la App no soy capaz de acceder como premium y ya cerré sesión varias veces. Que pasa?

  • Newbie
  • Me he dado de alta como premium. Introduje los datos de la tarjeta. Pero en la App no soy capaz de acceder como premium y ya cerré sesión varias veces. Que pasa?
  • MattSuda
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Charged but never got anything

I was charged for the student diccount but i don't have premium and i never got a receipt for it. What do i do?

  • Newbie
  • I was charged for the student diccount but i don't have premium and i never got a receipt for it. What do i do?
  • Maxim
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

wrong payment

i pay for no reason !!! its not my account !!! i need his name and his spotify account !!!

  • Casual Listener
  • i pay for no reason !!! its not my account !!! i need his name and his spotify account !!!
  • KatesHere
  • Community Legend
  • 187 Views
  • 4 replies
  • 0 likes
  • 187 Views
  • 4 replies
  • 0 likes

premium

Hi - I got new Andoid phone and always have Spotify premium. Now I only have regular spotily and am getting charged for Premium. Does anyone know how to fix this?

  • Newbie
  • Hi -  I got  new Andoid phone and always have Spotify premium.  Now I only have regular spotily and am getting charged for Premium.  Does anyone know how to fix this?
  • MattSuda
  • Spotify Star
  • 136 Views
  • 2 replies
  • 0 likes
  • 136 Views
  • 2 replies
  • 0 likes

Comprei assinatura para estudantes, fui cobrado, mas não liberou nenhum recurso! O que faço?

Comprei assinatura para estudantes, fui cobrado, mas não liberou nenhum recurso! O que faço? Conforme abaixo já fui cobrado.já fui cobrado, porém sem liberação de recursos.Já tentei deslogar e relogar, não deu jeito!

Capturar.PNG
  • Casual Listener
  • Comprei assinatura para estudantes, fui cobrado, mas não liberou nenhum recurso! O que faço?   Conforme abaixo já fui cobrado. já fui cobrado, porém sem liberação de recursos. Já tentei de...
  • MattSuda
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • cobrança indevida sem recursos absurdo
  • 197 Views
  • 1 replies
  • 0 likes

Premium start date

I've subscribed to spotify premium yesterday but I'm still interrupted by adds. How come?? Thanks.

  • Casual Listener
  • I've subscribed to spotify premium yesterday but I'm still interrupted by adds. How come?? Thanks.
  • KatesHere
  • Community Legend
  • 277 Views
  • 3 replies
  • 0 likes
  • 277 Views
  • 3 replies
  • 0 likes

From Premium to Premium with Student Discount

Hi,I recently saw there is a discount for students, but I was using premium for a normal regular price already. I used this link https://www.spotify.com/us/student/ to update my acount from regular premium to premium with student discount and I was a...

  • Newbie
  • Hi, I recently saw there is a discount for students, but I was using premium for a normal regular price already. I used this link https://www.spotify.com/us/student/ to update my acount from re...
  • MattSuda
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Accidentally closed the tab while ordering Premium

Greetings,I wanted to buy Spotify premium for students so I entered my credit card and confirmed but before sending my student card photo I accidentally closed the tab before attaching and sending the photos.Now when I want to enter with the credit c...

  • Visitor
  • Greetings, I wanted to buy Spotify premium for students so I entered my credit card and confirmed but before sending my student card photo I accidentally closed the tab before attaching and sending ...
  • Tom
  • Community Legend
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Premium 30 day trial

I just signed up for the free 30 day premium trial and the confirmation I got said that if I don't cancel by the time my trial ends on May 1, 2017 I will be charged.....today is April 30....how is until May 1 a 30 day trial??!

  • Newbie
  • I just signed up for the free 30 day premium trial and the confirmation I got said that if I don't cancel by the time my trial ends on May 1, 2017 I will be charged.....today is April 30....how is un...
  • Tom
  • Community Legend
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

From Premium to Family

Hi, till today I had premium account on my account. I got an invie from my fiance for the family account. My question is: will spotify stop charging me for my premium account once I accepted the invitation; will the system recoginze automatically tha...

  • Casual Listener
  • Hi, till today I had premium account on my account. I got an invie from my fiance for the family account. My question is: will spotify stop charging me for my premium account once I accepted the invi...
  • Tom
  • Community Legend
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Took money without finishing subscription

I was seeing the Student Discount but unfortunately my school was not listed. I tried 3 times to see if anything would change but obviously nothing did and I didn't get the subscription but that is fine. However I checked my bank account and I was ch...

  • Newbie
  • I was seeing the Student Discount but unfortunately my school was not listed. I tried 3 times to see if anything would change but obviously nothing did and I didn't get the subscription but that is f...
  • Maxim
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Premium for students

Got premium, already confirmed.Pay with credit card, but still with a Free acount. Why ?? Help

  • Casual Listener
  • Got premium, already confirmed. Pay with credit card, but still with a Free acount. Why ?? Help
  • Tyetus
  • Regular
  • 97 Views
  • 3 replies
  • 0 likes
  • 97 Views
  • 3 replies
  • 0 likes

Solved!! From Premium to Family Plan

Hi!! i´m new on spotify. I just pay Premium for one year but i realize that it´s only for me. So i want to change to a Family Plan. Can i suscribe to Family Plan and take the pay i already did? i don´t want to pay twice.

  • Casual Listener
  • Hi!! i´m new on spotify. I just pay Premium for one year but i realize that it´s only for me. So i want to change to a Family Plan. Can i suscribe to Family Plan and take the pay i already did? i don...
  • CandidoLuiz
  • Newbie
  • 215 Views
  • 4 replies
  • 0 likes
  • 215 Views
  • 4 replies
  • 0 likes

Premium not working

Hi, I logged In online this morning and paid for premium via PayPal, which says the payments been made etc but my app still says free so I logged out and back in, still the same. Went and logged into the actual website and it's saying free on there t...

  • Casual Listener
  • Hi, I logged In online this morning and paid for premium via PayPal, which says the payments been made etc but my app still says free so I logged out and back in, still the same. Went and logged into...
  • MattSuda
  • Spotify Star
  • 88 Views
  • 3 replies
  • 0 likes
  • 88 Views
  • 3 replies
  • 0 likes

Payment failed

Please help me! I forgot to pay Spotify in time for the renovation and I lost the premium service. So I added the money, and I also received the invoice, but Spotify didn't recognized it, so I can't use it as premium client. What can I do?

  • Casual Listener
  • Please help me! I forgot to pay Spotify in time for the renovation and I lost the premium service. So I added the money, and I also received the invoice, but Spotify didn't recognized it, so I can't ...
  • MattSuda
  • Spotify Star
  • 116 Views
  • 5 replies
  • 0 likes
  • 116 Views
  • 5 replies
  • 0 likes

Premium

Ik heb net een premium met 30 dagen gratis abonnement gemaakt van mijn bestaande account. Nu is het zo dat mijn account op free blijft staan. Iemand een idee hoe dit werkt?

  • Newbie
  • Ik heb net een premium met 30 dagen gratis abonnement gemaakt van mijn bestaande account. Nu is het zo dat mijn account op free blijft staan. Iemand een idee hoe dit werkt?
  • MattSuda
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

free trial but still charged

i took advantage of the 1 month trial. i made payment vis online banking and i was successfully charged. Then why my subscription will end after 1 month? Should it be June 30 and not May 30? 1 month free trial plus the 1 month i paid. Please help.

  • Newbie
  • i took advantage of the 1 month trial. i made payment vis online banking and i was successfully charged. Then why my subscription will end after 1 month? Should it be June 30 and not May 30? 1 month ...
  • MattSuda
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Charger Twice help😩

I don't know why HELP

  • Newbie
  • I don't know why 😡 HELP 😩
  • MattSuda
  • Spotify Star
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Cobran la suscripción antes de la fecha

La renovación de mi suscripción era el 30/04/17 y hoy 29/04/17 quise cancelarla y resulta que ya me habían hecho el cobro. ¿Ya no me van a realizar un reembolso? Yo ya no quería continuar con Spotify Premium

  • Newbie
  • La renovación de mi suscripción era el 30/04/17 y hoy 29/04/17 quise cancelarla y resulta que ya me habían hecho el cobro. ¿Ya no me van a realizar un reembolso? Yo ya no quería continuar con Spotify...
  • MattSuda
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Env: prod