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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15192 Views
  • 27 replies
  • 3 likes
  • 15192 Views
  • 27 replies
  • 3 likes

College Student Discount Issue

Hello, I am a fresh student enrolled at my local Community College. I tried to verify on SheerD that I am a student by typing in my name and and college information but it keeps telling me I am not a college student. I have a student email and everyt...

  • Newbie
  • Hello, I am a fresh student enrolled at my local Community College. I tried to verify on SheerD that I am a student by typing in my name and and college information but it keeps telling me I am not a...
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

Superuser Contribution Atualização dos aplicativos para conta premium

Adicionei um membro ao meu plano familiar, porém tanto no aplicativo para smartphone como para o notebook a conta não atualiza para premium. Já desinstalamos e reinstalamos os app, ja saímos e entramos novamente. Quando acessamos a conta dele pelo na...

  • Newbie
  • Adicionei um membro ao meu plano familiar, porém tanto no aplicativo para smartphone como para o notebook a conta não atualiza para premium. Já desinstalamos e reinstalamos os app, ja saímos e entram...
  • user-removed
  • Not applicable
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution meu premium não foi liberado no app

Já efetuei o pagamento pelo premium universitário no cartão de crédito, chegou a confirmação de que foi aceito e já recebi o meu recibo de pagamento, mas mesmo assim o meu premium não está disponível!Tentei fazer log off duas vezes e nada, só está di...

  • Regular
  • Já efetuei o pagamento pelo premium universitário no cartão de crédito, chegou a confirmação de que foi aceito e já recebi o meu recibo de pagamento, mas mesmo assim o meu premium não está disponível...
  • user-removed
  • Not applicable
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need help

I have subscribe for a three month trail and only got two months and it says my premium is being taken away

  • Newbie
  • I have subscribe for a three month trail and only got two months and it says my premium is being taken away 
  • user-removed
  • Not applicable
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

PS4 linked query

I have Spotify on my ps4 which seems to be premium yet when login on phone with same email address as ps4, seems to load an old Spotify free account. Any solutions?

  • Newbie
  • I have Spotify on my ps4 which seems to be premium yet when login on phone with same email address as ps4, seems to load an old Spotify free account.   Any solutions?
  • 100 Views
  • 0 replies
  • 0 likes
  • 100 Views
  • 0 replies
  • 0 likes

Spotify Premium Family

I can not create an account in Spotify Premium Family, how do I register? Help me!

  • Newbie
  • I can not create an account in Spotify Premium Family, how do I register? Help me!
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify took my money without me finishing to sign up

I filled in my debit card info and proceeded to sign up for a student premium, I abborted halfway because I didn't have the documents to prove I'm a student. So I never compleeted signing up- but the funds to pay for the subscription have been taken ...

  • Casual Listener
  • I filled in my debit card info and proceeded to sign up for a student premium, I abborted halfway because I didn't have the documents to prove I'm a student. So I never compleeted signing up- but the...
  • cupp99
  • Casual Listener
  • 200 Views
  • 2 replies
  • 0 likes
  • 200 Views
  • 2 replies
  • 0 likes

Deactivate premium

Hi. If possibile i'd like to deactivate premium and also have the refund of 10€ of this month.

  • Newbie
  • Hi. If possibile i'd like to deactivate premium and also have the refund of 10€ of this month. 
  • Maxim
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago

Quiero saber si puedo pagar con tarjeta debito Spotify en argentina o solo tarjeta de crédito

  • Visitor
  • Quiero saber si puedo pagar con tarjeta debito Spotify en argentina o solo tarjeta de crédito
  • Leonardo
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Change Credit Card for Billing

I'm trying to change the credit to which my account will be billed. I get to the correct screens and all, but the screen freezes up and says info is loading and to wait...and wait ... and wait. I'm on the right page per the directions--the site just ...

  • Newbie
  • I'm trying to change the credit to which my account will be billed. I get to the correct screens and all, but the screen freezes up and says info is loading and to wait...and wait ... and wait. I'm o...
  • Leonardo
  • Roadie
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment problem

I received a message from Spotify that says they were unable to get my payment. I tried an another card and it said that payment was succesful. My icloud account tells me that I can use it till 21/09 but Spotify kept sending me messages and now I am ...

  • Newbie
  • I received a message from Spotify that says they were unable to get my payment. I tried an another card and it said that payment was succesful. My icloud account tells me that I can use it till ...
  • Leonardo
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

invite family member to premium does not work

Dear all, I have a premium family subscription with my wife and three daughters. Right now I am unable to (re)activate a new member (daughter nr. 3). When I invite her a standard mail is sent ot her e-mail account with an invitation code and a reques...

  • Newbie
  • Dear all, I have a premium family subscription with my wife and three daughters. Right now I am unable to (re)activate a new member (daughter nr. 3). When I invite her a standard mail is sent ot her ...
  • Jerichoedinger
  • Newbie
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error with my subscription!

Hi, I can't 't get my subscription renewed . I have Got the same Message fir two days : some bad day aso... Have tried with several cards, snd my card provider days everything with my card is ok! Please , help!

  • Newbie
  • Hi, I can't 't get my subscription renewed . I have Got the same Message fir two days : some bad day aso...  Have tried with several cards, snd my card provider days everything with my card is ...
  • Leonardo
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Enrolled in college, college is on list, but says cannot verify that I am a student?

What would be the cause of this? I go to Tulsa Community College, it is on the list of colleges Spotify has a discount for, but whenever I put my information in it says it cannot verify that I am student there.

  • Newbie
  • What would be the cause of this? I go to Tulsa Community College, it is on the list of colleges Spotify has a discount for, but whenever I put my information in it says it cannot verify that I am stu...
  • user-removed
  • Not applicable
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free Premium with my new iPhone

I was already paying for Spotify Premium every month, but I recently got a new phone and the contract included free Spotify Premium for 2 years. I have now cancelled the one I was paying for but I can't launch the new account on my phone now because ...

  • Newbie
  • I was already paying for Spotify Premium every month, but I recently got a new phone and the contract included free Spotify Premium for 2 years. I have now cancelled the one I was paying for but I ca...
  • Leonardo
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error message for payment.

I lost my debit card and have been trying to enter a new one to renew my subscription for the month. I keep getting an error message. It says my company is having problems, but I tried cards from two different banks. I would love to peak to a represe...

  • Casual Listener
  • I lost my debit card and have been trying to enter a new one to renew my subscription for the month. I keep getting an error message. It says my company is having problems, but I tried cards from two...
  • Leonardo
  • Roadie
  • 171 Views
  • 1 replies
  • 1 likes
  • 171 Views
  • 1 replies
  • 1 likes

Superuser Contribution Moramos todos no mesmo endereço

Moramos todos no mesmo endereço, mas o Spotify esta dizendo que não! Preciso de ajuda!

  • Newbie
  • Moramos todos no mesmo endereço, mas o Spotify esta dizendo que não!  Preciso de ajuda!
  • user-removed
  • Not applicable
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con el debito

Yo suscribi 3 cuentas con mi tarjeta de debito, pero ahora quiero darle de baja a una de esas de la cual no se sabe la contraseña, la persona q usaba esa cuenta afirma que se olvido y no hay forma de acceder a su cuenta para darle de baja, que puedo ...

  • Newbie
  • Yo suscribi 3 cuentas con mi tarjeta de debito, pero ahora quiero darle de baja a una de esas de la cual no se sabe la contraseña, la persona q usaba esa cuenta afirma que se olvido y no hay forma de...
  • user-removed
  • Not applicable
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes