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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14255 Views
  • 27 replies
  • 2 likes
  • 14255 Views
  • 27 replies
  • 2 likes

Foi efetuado o pagamento sem eu ter confirmado os meus dados universitarios e não estou com o premiu

Estava comprando o premium para universitarios, fiz todo o cadrasto, cheguei na parte final de inserir meus dados da faculdade e desisti da compra, 5 min depois recebi uma mensagem de confirmação da compra, sendo que não terminei a minha compra e est...

  • Newbie
  • Estava comprando o premium para universitarios, fiz todo o cadrasto, cheguei na parte final de inserir meus dados da faculdade e desisti da compra, 5 min depois recebi uma mensagem de confirmação da ...
  • Bittencourt
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

If I cancel my subscription will I get my money back

I'd I cancel the subscription will I get my money back because I wasn't trying to get another month I thought I cancelled it but it still charged

  • Newbie
  • I'd I cancel the subscription will I get my money back because I wasn't trying to get another month I thought I cancelled it but it still charged 
  • Neilm507
  • Newbie
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

payment subscription

Good Morning, I renewed my first subscription 15 days ago at a Baloto payment point in Bogotá and I received an email saying that the transaction had already been approved but in my account it still appears to be due in 1 month and pay for 3 months. ...

  • Newbie
  • Good Morning, I renewed my first subscription 15 days ago at a Baloto payment point in Bogotá and I received an email saying that the transaction had already been approved but in my account it still ...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Download limits

I only use Spotify on my laptop. Will my offline download limit by 10,000 ?

  • Casual Listener
  • I only use Spotify on my laptop. Will my offline download limit by 10,000 ?
  • Maxim
  • Spotify Star
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Boxee Box Premium fail

HI, I have had Spotify Premium for around 8 years. Now my Spotify app on Boxee Box started presenting an error message telling me to upgrade to premium to be able to login. My account information also shows that i have premium. Any one else who has t...

  • Newbie
  • HI,  I have had Spotify Premium for around 8 years. Now my Spotify app on Boxee Box started presenting an error message telling me to upgrade to premium to be able to login. My account informat...
  • beneteau4
  • Newbie
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium plan not accepting my mother

Hi, Spotify excluded my mother from my plan. She lives with me, as well as the other members. I sent her the invite, but Spotify says she cannot prove she lives with me. Thanks

  • Casual Listener
  • Hi,   Spotify excluded my mother from my plan. She lives with me, as well as the other members.   I sent her the invite, but Spotify says she cannot prove she lives with me.   Th...
  • thalesbrcunha
  • Casual Listener
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes

Paying Premium with Paypal

Hey i wanted to get myself Premium for 1 year, it costs 155 Fr. I want to pay with Paypal, but there is a problem.Paypal's maximum is 150 Fr. , so 5 Fr would be missing. In fact i can get 2 Paypal cards, but can i pay with 2 cards?

  • Casual Listener
  • Hey 🙂   i wanted to get myself Premium for 1 year, it costs 155 Fr.   I want to pay with Paypal, but there is a problem. Paypal's maximum is 150 Fr. , so 5 Fr would be missing.&n...
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Solved!! If cancel subscription will current end instantly or just next won't be charged?

I have Premium subscription at the moment. It was renewed yesterday. I would like to take a brake. If I cancel subscription on my profile, then will current subscription be cancelled as well or I just will not be charged for next one? Thanks

  • Casual Listener
  • I have Premium subscription at the moment. It was renewed yesterday. I would like to take a brake. If I cancel subscription on my profile, then will current subscription be cancelled as well or I jus...
  • Maxim
  • Spotify Star
  • 389 Views
  • 3 replies
  • 0 likes
  • 389 Views
  • 3 replies
  • 0 likes

Student Discount

My student discount expired so I just got charged full price yesterday. Today I noticed and re-signed back up for student premium. I never received an email saying that it will expire and I will be charged full price. Will I be refunded the differenc...

  • Newbie
  • My student discount expired so I just got charged full price yesterday.  Today I noticed and re-signed back up for student premium.  I never received an email saying that it will expire and...
  • Maxim
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Premium wird nicht erkannt

Hi ich habe seit ein paar Monaten Premium aktiv und bezahle auch dafür, allerdings ist mein Account nur auf free eingestellt. Habe die Schritte lt Support schon durchgeführt. Hat noch jemand eine Idee? Danke

  • Newbie
  • Hi ich habe seit ein paar Monaten Premium aktiv und bezahle auch dafür, allerdings ist mein Account nur auf free eingestellt. Habe die Schritte lt Support schon durchgeführt. Hat noch jemand eine Ide...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

I can't get the Student Discount because I have no Control over the school's email

Hello so i would like to get the student discountI am currently going to school, and there for qualify for the discount.At my school we don't have school emails.I dont understand how spotiy expects us to be able to log into our school's email in orde...

  • Visitor
  • Hello so i would like to get the student discount I am currently going to school, and there for qualify for the discount. At my school we don't have school emails. I dont understand how spotiy exp...
  • Maxim
  • Spotify Star
  • 654 Views
  • 3 replies
  • 0 likes
  • discount
    Premium
  • 654 Views
  • 3 replies
  • 0 likes

Globe prepaid

Why can't I go on premium using my globe prepaid? The payment method is not included at the option. My friends are able to go on premium using this method.

  • Casual Listener
  • Why can't I go on premium using my globe prepaid?  The payment method is not included at the option. My friends are able to go on premium using this method. 
  • eblackrose00
  • Roadie
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Cannot save songs

I am currently on the premium trial but so far I haven't been able to save songs or albums unless I put them in a playlist. Instead of saying "Your Music" in the menu tab at the bottom it says "Your Playlists". Is this normal for a trial or not becau...

  • Visitor
  • I am currently on the premium trial but so far I haven't been able to save songs or albums unless I put them in a playlist. Instead of saying "Your Music" in the menu tab at the bottom it says "Your ...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Solved!! Using Spotify in another country

How do we ensure that our Premium Service will still work if we will be living in another country for an extended period of time? Thank you!

  • Newbie
  • How do we ensure that our Premium Service will still work if we will be living in another country for an extended period of time? Thank you!
  • fischfun
  • Gig Goer
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro en Pesos Argentinos

Como puedo solicitar que me cobren EN PESOS argentinos, y no en DOLARES, porque despues la tarjeta me cambia a pesos cuando quiere y me cobra lo que quiere. Gracias

  • Newbie
  • Como puedo solicitar que me cobren EN PESOS argentinos, y no en DOLARES, porque despues la tarjeta me cambia a pesos cuando quiere y me cobra lo que quiere.   Gracias
  • prtncls
  • Regular
  • 7068 Views
  • 4 replies
  • 0 likes
  • 7068 Views
  • 4 replies
  • 0 likes

Why am i not premium

I've checked my subscribtion and yes it says premium but in the app it says that i'm not premium and it keeps reminding me to go premium. Pls help me

  • Newbie
  • I've checked my subscribtion and yes it says premium but in the app it says that i'm not premium and it keeps reminding me to go premium. Pls help me
  • steverand
  • Casual Listener
  • 242 Views
  • 3 replies
  • 0 likes
  • 242 Views
  • 3 replies
  • 0 likes

2 subcriptions

Hello, I have jusy realised I have been paying a spotify subcription through itunes for £12.99 for some months now. I have also been paying £9.99 for a premium subcription directly through yourselves for both have been charged for a number of months ...

  • Newbie
  • Hello, I have jusy realised I have been paying a spotify subcription through itunes for £12.99 for some months now. I have also been paying £9.99 for a premium subcription directly through yourselves...
  • Maxim
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

All Saved Albums Lost

I recently logged into my Spotify account on two seperate Iphones. It advised me that I had reached by limit of 3 devices and all saved songs would be removed from the device. I did not have any offline songs saved, but I had many playlists and saved...

  • Casual Listener
  • I recently logged into my Spotify account on two seperate Iphones. It advised me that I had reached by limit of 3 devices and all saved songs would be removed from the device.    I did no...
  • LoganHelps
  • Composer
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Why do I pay for Spotify Family this month ?

I use to pay 99 DKR pr month for my spotify. Now I suddenly have paied 149 DKR this month ??? I haven't changed anything ?? I haven't got an email or anything.

  • Casual Listener
  • I use to pay 99 DKR pr month for my spotify. Now I suddenly have paied 149 DKR this month ??? I haven't changed anything ?? I haven't got an email or anything. 
  • marolle83
  • Casual Listener
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes