Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132219 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
66840 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
249149 Views
154 replies
13 likes
I just signed up for the premium 30 day free trial today (09/20) but it's saying that it will expire on the 27th. Just wondering why it only gave me 7 days and if there is anyway to get the 30? I signed up using the app. Idk if that's important or no...
I just signed up for the premium 30 day free trial today (09/20) but it's saying that it will expire on the 27th. Just wondering why it only gave me 7 days and if there is anyway to get the 30? I sig...
Roadie
193 Views
1 replies
0 likes
I recently paid for the family subscription on September 12,2017 but the website and app is saying i never paid. My card activity shows that the money has been taken off and the subscription was paid
I recently paid for the family subscription on September 12,2017 but the website and app is saying i never paid. My card activity shows that the money has been taken off and the subscription was paid
Roadie
278 Views
1 replies
0 likes
Hello, there is a user who has taken my debit card to pay for their subscription and I'm now getting charged for a service I do not use and have no access to the account that is. Please help.
Hello, there is a user who has taken my debit card to pay for their subscription and I'm now getting charged for a service I do not use and have no access to the account that is. Please help.
Roadie
1685 Views
1 replies
0 likes
I was a week late on my premium payment. But my BACK ON PREMIUM my out information SAYS PREMIUM. But I can't skip songs. Or go back. Or shuffle more than once. I don't get several premium benifits that I loved. I'm also very frustrated at how hard it...
I was a week late on my premium payment. But my BACK ON PREMIUM my out information SAYS PREMIUM. But I can't skip songs. Or go back. Or shuffle more than once. I don't get several premium benifits th...
Roadie
211 Views
1 replies
0 likes
Hey.Why do you charged me twice? I do have two spotify acounts but only one premium. What do I do?
Hey. Why do you charged me twice? I do have two spotify acounts but only one premium. What do I do?
Roadie
222 Views
1 replies
0 likes
I have been charged twice and I would like to be refunded for one of these purchases
I have been charged twice and I would like to be refunded for one of these purchases
Roadie
208 Views
1 replies
0 likes
Hey guys, I was wondering if anyone had any idea as to why Spotify charged me with $1.50 instead of the $9.99 like usual. I only had about $11 in my account, which should have been enough for my Spotify Premium account, but after they pulled the $1.5...
Hey guys, I was wondering if anyone had any idea as to why Spotify charged me with $1.50 instead of the $9.99 like usual. I only had about $11 in my account, which should have been eno...
Casual Listener
453 Views
4 replies
0 likes
Says want to play offline try for 30 days and I have an account....can't download for offline play.Can anyone help me with this please?
Says want to play offline try for 30 days and I have an account....can't download for offline play.Can anyone help me with this please?
Roadie
238 Views
1 replies
0 likes
i'm trying to upgrade to family plan and add my wife but this POS settings button doesn't work. I get 503 errors everytime. Spotify has always been glitchy but the fact that I can't upgrade my account is horse**bleep**. fix your software idiots.
i'm trying to upgrade to family plan and add my wife but this POS settings button doesn't work. I get 503 errors everytime. Spotify has always been glitchy but the fact that I can't upgra...
Roadie
272 Views
1 replies
0 likes
I tried getting the student discount since I am now a college student but apparently I can't get approved as a college student for the discount. I ended up getting charged for the student premium when I did not in fact get premium for account. How ca...
I tried getting the student discount since I am now a college student but apparently I can't get approved as a college student for the discount. I ended up getting charged for the student premium whe...
Roadie
327 Views
1 replies
0 likes
I just made my spotify account and can't seem to find the 7 day free trial on my mobile app. I have tried clicking the premium features such as downloading the song but only the 30 day free trial appears. How can I get the 7 day free trial?
I just made my spotify account and can't seem to find the 7 day free trial on my mobile app. I have tried clicking the premium features such as downloading the song but only the 30 day free trial app...
Community Legend
221 Views
1 replies
0 likes
Hi, I accidentally logged out of my account for spotify and was under the 7 day free trial; however, once I logged back in my trial was gone. I've only used it for about 2 days. What happened and how can I fix this?
Hi, I accidentally logged out of my account for spotify and was under the 7 day free trial; however, once I logged back in my trial was gone. I've only used it for about 2 days. What h...
Community Legend
264 Views
1 replies
0 likes
i bought 30 euro gift card today and it's activated. it says unfortunately, this premium code does not seem to be valid. i have tried to write it with similiar numbers and letters but it still won't work. please help me.
i bought 30 euro gift card today and it's activated. it says unfortunately, this premium code does not seem to be valid. i have tried to write it with similiar numbers and letters but it still won't ...
Casual Listener
212 Views
2 replies
0 likes
I have had a Spotify account for a couple years and I got the student discount but a few months ago I decided to try Apple Music so I cancelled my Spotify premium. Now I would like to switch back to Spotify because I prefer it but when I try it get t...
I have had a Spotify account for a couple years and I got the student discount but a few months ago I decided to try Apple Music so I cancelled my Spotify premium. Now I would like to switch back to ...
Roadie
239 Views
1 replies
0 likes
I forgot to cancel premium trial and was charged the $10. Just canceled the trial, is there a way for me to be refunded the $10?
I forgot to cancel premium trial and was charged the $10. Just canceled the trial, is there a way for me to be refunded the $10?
Community Legend
185 Views
1 replies
0 likes
Hello, just want to ask why i was charged twice for the spotify premium for this month. Hopinh for a refund
Hello, just want to ask why i was charged twice for the spotify premium for this month. Hopinh for a refund
Community Legend
357 Views
4 replies
0 likes
Hello! I just subscribed for Spotify Student Premium, which includes the subscription to Hulu and signed up with Hulu with the Limited Commercial Plan. Now, my question is: how do I connect the two? Or, if I use the same email, does it automatically ...
Hello! I just subscribed for Spotify Student Premium, which includes the subscription to Hulu and signed up with Hulu with the Limited Commercial Plan. Now, my question is: how do I connect ...
Roadie
299 Views
1 replies
0 likes
Hi when I go to update my CC details spotify says there is a problem with the card or payment sysytem, this has been going on 3 days, and bank has assured me that the card is 100% active and working ?!?! Confused.....
Hi when I go to update my CC details spotify says there is a problem with the card or payment sysytem, this has been going on 3 days, and bank has assured me that the card is 100% active and working ...
Roadie
239 Views
1 replies
0 likes
Hey guys, so I've had Spotify Premium for a while now and one day it stopped working, so i checked the account and it says that my card is having a "bad day". Lol, and no my card isn't maxed out or anything. I've tried 3 different cards and still not...
Hey guys, so I've had Spotify Premium for a while now and one day it stopped working, so i checked the account and it says that my card is having a "bad day". Lol, and no my card isn't maxed out or a...
Roadie
341 Views
1 replies
0 likes
I was charged triple when I was trying to subscribe. And after when I wanted to check if it applied, app forced me to either pay again or cancel my premium to do anything else on it. So I cancelled it to be able to go to 'Help' section. Now I'm 3 mon...
I was charged triple when I was trying to subscribe. And after when I wanted to check if it applied, app forced me to either pay again or cancel my premium to do anything else on it. So I cancelled i...
Roadie
618 Views
1 replies
0 likes
