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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
74581 Views
31 replies
2 likes
Moderator
121446 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
158922 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
311141 Views
174 replies
13 likes
I wasn't made aware of my trial coming to an end. And now they've taken the last of my money out of my account that I really needed and now im told I can't get it back? Well now I've paid for a month of music I really don't want. And I can't afford t...
I wasn't made aware of my trial coming to an end. And now they've taken the last of my money out of my account that I really needed and now im told I can't get it back? Well now I've paid for a month...
Spotify Star
367 Views
1 replies
0 likes
I can't change my country from NZ to Australia?
I can't change my country from NZ to Australia?
Spotify Star
354 Views
1 replies
0 likes
Hello! I'm reinstalling my premium account but I want to switch it to a family plan and I don't want to get charged twice for making the switch. Help?
Hello! I'm reinstalling my premium account but I want to switch it to a family plan and I don't want to get charged twice for making the switch. Help?
Spotify Star
282 Views
1 replies
0 likes
Im trying to update my credit card info. When I go to account, subscription, update . . . nothing happens. Says "loading" forever. Any ideas??
Im trying to update my credit card info. When I go to account, subscription, update . . . nothing happens. Says "loading" forever. Any ideas??
Roadie
463 Views
1 replies
0 likes
Can I pay the money to you instead of getting charged? If you cant, can you charge the 1st of every month since thats when I get paid.
Can I pay the money to you instead of getting charged? If you cant, can you charge the 1st of every month since thats when I get paid.
Roadie
359 Views
1 replies
0 likes
So I thought I had been paying for a student subscription this whole time, turns out I’ve now been paying for premium, I cannot remember setting this up and would like to change back. I tried to change it to the Student one again and entered bank det...
So I thought I had been paying for a student subscription this whole time, turns out I’ve now been paying for premium, I cannot remember setting this up and would like to change back. I tried to chan...
Roadie
283 Views
1 replies
0 likes
So I made a student subscription and it said that it needed to verify if I was a student, how long will this take? I was charged and I don’t understand how I have to pay for something that I can’t use
So I made a student subscription and it said that it needed to verify if I was a student, how long will this take? I was charged and I don’t understand how I have to pay for something that I can’t us...
Community Legend
383 Views
2 replies
1 likes
I got an email saying I need to reverify my status as a student. When I go to verify from my profile it wants to charge my credit card in order to reverify. I already paid for spotify this month, how do I verify that I'm a student without it charging...
I got an email saying I need to reverify my status as a student. When I go to verify from my profile it wants to charge my credit card in order to reverify. I already paid for spotify this month, how...
Community Legend
1782 Views
1 replies
0 likes
Tengo telefono en Mexico y EUA y quiero saver si puedo dar de alta los 2 en mi plan PREMIUM
Tengo telefono en Mexico y EUA y quiero saver si puedo dar de alta los 2 en mi plan PREMIUM
303 Views
0 replies
0 likes
I have accidentally activated a trial after I cancelled my Spotify account. I went to cancel it and see it took money out of my account already. When I go to it it said I was in a trial period so no money should be charged. I just want to cancel and ...
I have accidentally activated a trial after I cancelled my Spotify account. I went to cancel it and see it took money out of my account already. When I go to it it said I was in a trial period so no ...
Community Legend
373 Views
1 replies
0 likes
I tried to register as a student, and it didn't recognize the school. I wasn't notified that I was charged though. I then went to subscribe to the regular price. That worked, and it told me that I was now scubscribed and charged. I check my bank acco...
I tried to register as a student, and it didn't recognize the school. I wasn't notified that I was charged though. I then went to subscribe to the regular price. That worked, and it told me that I wa...
Not applicable
441 Views
3 replies
0 likes
Hey guys, just wondering why I have been charged 200 dollars for premium? Would think this was a muck up some how but if not please let me know as to why the **bleep** im being charged this
Hey guys, just wondering why I have been charged 200 dollars for premium? Would think this was a muck up some how but if not please let me know as to why the **bleep** im being charged this
Not applicable
502 Views
1 replies
0 likes
I HAD PREMIUM BUT IT EXPIRED. I SIGNED UP TO RENEW SUBSCRIPTION. I FILLED EVERYTHING OUT BUT I GO TO MY APP AND IT SAYS I DONT HAVE PREMIUM. BUT I DID SIGN UP FOR IT!! Help please
I HAD PREMIUM BUT IT EXPIRED. I SIGNED UP TO RENEW SUBSCRIPTION. I FILLED EVERYTHING OUT BUT I GO TO MY APP AND IT SAYS I DONT HAVE PREMIUM. BUT I DID SIGN UP FOR IT!! He...
Casual Listener
381 Views
2 replies
0 likes
Olá, Fiz o pagamento do Spotify Premium no valor de 16,90 desde o dia 05/09 através do boleto bacário, mas o serviço não foi liberado para mim até agora. O débito já foi efetuado da minha conta, mas continuo apenas com a versão Free.Até mesmo não obt...
Olá, Fiz o pagamento do Spotify Premium no valor de 16,90 desde o dia 05/09 através do boleto bacário, mas o serviço não foi liberado para mim até agora. O débito já foi efetuado da m...
Spotify Star
818 Views
5 replies
0 likes
hola, el 19 de septiembre meti los datos de mi tarjeta para obtener premium y en ninguno de mis dispositivos lo tengo. Ya intente salir de la sesion en todos los dispositivos y volver a entrar y no funciona, llevo 9 dias "premium" segun un correo que...
hola, el 19 de septiembre meti los datos de mi tarjeta para obtener premium y en ninguno de mis dispositivos lo tengo. Ya intente salir de la sesion en todos los dispositivos y volver a entrar y no f...
Newbie
330 Views
1 replies
0 likes
I recently heard about the Hulu-Spotify joint discount, so I logged in to see if I may join my student accounts. I have been paying the $9.99 full price every month since Nov 2015, even though my account is associated with my .edu email and I attend ...
I recently heard about the Hulu-Spotify joint discount, so I logged in to see if I may join my student accounts. I have been paying the $9.99 full price every month since Nov 2015, even though my acc...
Spotify Star
859 Views
5 replies
0 likes
When applying for premium Spotify made my girlfriends facebook account the premium account when i wanted it to be on mine, i habe since cancelled the subscription but now i cant sign up for premium on my account because it says ive already made a sub...
When applying for premium Spotify made my girlfriends facebook account the premium account when i wanted it to be on mine, i habe since cancelled the subscription but now i cant sign up for premium o...
187 Views
0 replies
0 likes
Llevo aproximadamente un mes tratando de volver al servicio premium y no puedo, he intentado con todas mis tarjetas y me sale la leyenda de: Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día . ... Inténtalo de nuevo o usa otro ...
Llevo aproximadamente un mes tratando de volver al servicio premium y no puedo, he intentado con todas mis tarjetas y me sale la leyenda de: Ups, parece que tu tarjeta o proveedor de pago están tenie...
Newbie
540 Views
2 replies
0 likes
Im really not happy with the spotify service since upgrading to premium.1) I can no longer use the webplayer on safari. I do not wish to download google chrome to use web player. Spotify support will jnot advise if this is permanent or not?!?! A simp...
Im really not happy with the spotify service since upgrading to premium. 1) I can no longer use the webplayer on safari. I do not wish to download google chrome to use web player. Spotify support wi...
270 Views
0 replies
0 likes
I am currently using a student discount but I recieved notification that was charged double. I am still a student and was wondering how I can get my money back.
I am currently using a student discount but I recieved notification that was charged double. I am still a student and was wondering how I can get my money back.
Roadie
258 Views
1 replies
0 likes
