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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
71170 Views
19 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
134916 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
73965 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
257668 Views
156 replies
13 likes
Pomocy wzialem premium na miesiac za darmo teraz zjadlo mi 20 zl z konta a nie moge anulowac premium na stronie nie mam opcji anuluj subskrypcje gdy w chodze w zakladke subskrypcje to moge wybrac ponownie podanie numeru konta itp co mam zrobic
Pomocy wzialem premium na miesiac za darmo teraz zjadlo mi 20 zl z konta a nie moge anulowac premium na stronie nie mam opcji anuluj subskrypcje gdy w chodze w zakladke subskrypcje to moge wybrac pon...
Roadie
233 Views
1 replies
0 likes
He tenido un problema con mi tarjeta que uso para el pago de la suscripcion mensual de spotify familia porque se bloqueo las comprar por internet por ende no hacia el pago de la suscripcion, pero ya lo solucione y quiero actualizar el metodo de pago ...
He tenido un problema con mi tarjeta que uso para el pago de la suscripcion mensual de spotify familia porque se bloqueo las comprar por internet por ende no hacia el pago de la suscripcion, pero ya ...
283 Views
0 replies
0 likes
Dear,Via my mobile provider (JIM mobile ; Belgium), I acquired the Spotify Premium account. Since I'm paying for Spotify and since my account shifted to a "free account" for 2 days now, I contacted JIM mobile. They claim it is a general issue with Sp...
Dear, Via my mobile provider (JIM mobile ; Belgium), I acquired the Spotify Premium account. Since I'm paying for Spotify and since my account shifted to a "free account" for 2 days now, I contacted...
Casual Listener
438 Views
2 replies
0 likes
Why I get charge for 9.99 I unsubscribe my subscription 2 months ago. I need a refund .
Why I get charge for 9.99 I unsubscribe my subscription 2 months ago. I need a refund .
Gig Goer
243 Views
1 replies
0 likes
We have a premium family, but it is not working out. It stops after a month because the automatic payments do not work. So what is the suggestion here, give up and go to another provider or is there a way to get some help ? I will give it a few days ...
We have a premium family, but it is not working out. It stops after a month because the automatic payments do not work. So what is the suggestion here, give up and go to another provider or ...
149 Views
0 replies
0 likes
Tengo Spotify free y me estan cobrando el Spotify premium. Como resuelvo el problema?
Tengo Spotify free y me estan cobrando el Spotify premium. Como resuelvo el problema?
Newbie
304 Views
2 replies
0 likes
Hi guys I'm not able to get the 7 days free trial on Spotify Android. I want to see if buying premium is worth it. I am sure I have never had it before
Hi guys I'm not able to get the 7 days free trial on Spotify Android. I want to see if buying premium is worth it. I am sure I have never had it before
Regular
275 Views
1 replies
0 likes
Hi there I just got downgraded from premium to free without any notice and I did not cancel. Any ideas?
Hi there I just got downgraded from premium to free without any notice and I did not cancel. Any ideas?
Not applicable
639 Views
2 replies
0 likes
I am currently enrolled in an eligible university but I am 17y/o. Does that mean I am not eligible for the student discount?
I am currently enrolled in an eligible university but I am 17y/o. Does that mean I am not eligible for the student discount?
Spotify Star
376 Views
1 replies
0 likes
I have been trying to cancel my subscription for months now!!! Trying to reach a representative to help me do this seems impossible. I don't want Spotify anymore and I am still getting charged. Nor does my app or website allow me to cancel. I think i...
I have been trying to cancel my subscription for months now!!! Trying to reach a representative to help me do this seems impossible. I don't want Spotify anymore and I am still getting charged. Nor d...
Community Legend
427 Views
1 replies
0 likes
Hi there--I recently got a new bank card, so the one on file with Spotify needs updated. Trouble is that it won't let me update it with any card. I keep getting an error message. Resolutions? Thanks!
Hi there-- I recently got a new bank card, so the one on file with Spotify needs updated. Trouble is that it won't let me update it with any card. I keep getting an error message. Resolutions? &nbs...
Community Legend
241 Views
1 replies
0 likes
I have tried now for two months to cancel my subscription and not getting the email in my main email or spam folder. Please help
I have tried now for two months to cancel my subscription and not getting the email in my main email or spam folder. Please help
Community Legend
263 Views
1 replies
0 likes
I have cancelled my subscription and I'm still getting charged for premium and it's happened four times. I have never purchased music or had add free.I've tried to cancel and change my payment details but I can't see the Cancel button or change payme...
I have cancelled my subscription and I'm still getting charged for premium and it's happened four times. I have never purchased music or had add free. I've tried to cancel and change my payment deta...
Roadie
614 Views
2 replies
0 likes
This month my account has been charged twice. I have a student account and have been charged the 5 pound discount price and then again for the full 10 pounds. What should I do to get my money back?
This month my account has been charged twice. I have a student account and have been charged the 5 pound discount price and then again for the full 10 pounds. What should I do to get my money back?
Roadie
286 Views
2 replies
0 likes
I was charged the first time this month on September 12th and then I was charged again today on the 22nd. Both were for 9.99. If this is how you do business I don't want any part of it. I would like a refund of the 9.99.
I was charged the first time this month on September 12th and then I was charged again today on the 22nd. Both were for 9.99. If this is how you do business I don't want any part of it. I would like ...
Roadie
202 Views
1 replies
0 likes
I set one account up under moalbers and one under moalbers@yahoo.com. I am being billed twice - and actually only want the family premium account billing. How do I cancel the other one that is $10.72 per month? I just now noticed I've been being doub...
I set one account up under moalbers and one under moalbers@yahoo.com. I am being billed twice - and actually only want the family premium account billing. How do I cancel the other one th...
Roadie
254 Views
1 replies
0 likes
I just created my account today. So i decided with a couple of friends to have familiar premium, so I entered my card info. I checked I was charged a month even they said there is one month trial free, i need your help, thank!!
I just created my account today. So i decided with a couple of friends to have familiar premium, so I entered my card info. I checked I was charged a month even they said there is one month trial fre...
Roadie
213 Views
1 replies
0 likes
I logged in today with the wrong account so I paid a new abo. After that i realised that i had logged in with the wrong account. So I paid twice for the moment. I will not pay twice for using spotify!I would like to chancel one abo on one account.
I logged in today with the wrong account so I paid a new abo. After that i realised that i had logged in with the wrong account. So I paid twice for the moment. I will not pay twice for using spotify...
Roadie
215 Views
1 replies
0 likes
Got charged for a months premium when I didn't want it and I know they needed my permis sion because if that's the case that I approved anything they would have charged me yesterday is there any way I can get a refund or do I have to deal with this p...
Got charged for a months premium when I didn't want it and I know they needed my permis sion because if that's the case that I approved anything they would have charged me yesterday is there any way ...
Not applicable
356 Views
1 replies
0 likes
I don't understand why you have charged me $35, when I'm supposed to pay 9.99 per month, I need you to solve the problem because I'm not paying $25 extra!
I don't understand why you have charged me $35, when I'm supposed to pay 9.99 per month, I need you to solve the problem because I'm not paying $25 extra!
Not applicable
330 Views
1 replies
0 likes
