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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48583 Views
  • 21 replies
  • 4 likes
  • 48583 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30038 Views
  • 19 replies
  • 2 likes
  • 30038 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20970 Views
  • 6 replies
  • 1 likes
  • 20970 Views
  • 6 replies
  • 1 likes

Para çekileli 4-5 gün oldu ama hala premium değilim

Spotify için mobil ödüyorum her ay olduğu gibi 27 sinde 13 lira çekildi ama hala premium değilim ne yapacağım ?

  • Casual Listener
  • Spotify için mobil ödüyorum her ay olduğu gibi 27 sinde 13 lira çekildi ama hala premium değilim ne yapacağım ?
  • 55 Views
  • 0 replies
  • 0 likes
  • 55 Views
  • 0 replies
  • 0 likes

Cancele mi suscripción premium desde el 5 de diciembre de 2016. Me siguen cobrando.

Cancelé mi suscripción premium desde el 5 de diciembre de 2016. Me uní a un plan familiar que paga mi esposo. Sin embargo me han seguido cobrando la suscripción personal en mi tarjeta. Qué debo hacer para que me devuelvan mi dinero?

  • Newbie
  • Cancelé mi suscripción premium desde el 5 de diciembre de 2016. Me uní a un plan familiar que paga mi esposo. Sin embargo me han seguido cobrando la suscripción personal en mi tarjeta. Qué debo hacer...
  • 51 Views
  • 0 replies
  • 0 likes
  • 51 Views
  • 0 replies
  • 0 likes

Solved!! Cobrança indevida

Hoje mudei minha conta premium para a universitária. Na primeira tentativa, deu erro por causa do login para comprovar que sou estudante, e então na segunda tentativa consegui migrar minha conta e que seria cobrado apenas R$8,50 agora. Mas, acabei de...

  • Casual Listener
  • Hoje mudei minha conta premium para a universitária. Na primeira tentativa, deu erro por causa do login para comprovar que sou estudante, e então na segunda tentativa consegui migrar minha conta e qu...
  • annann12345
  • Casual Listener
  • 126 Views
  • 2 replies
  • 0 likes
  • 126 Views
  • 2 replies
  • 0 likes

Solved!! Issue with account

We have a family plan with 3 of us using it. My issue is when I went to log in this morning, the first time it had none of my playlist or anything and had me as a free account. I logged out and back in six times on both my mobile app and my desktop a...

  • Visitor
  • We have a family plan with 3 of us using it.  My issue is when I went to log in this morning, the first time it had none of my playlist or anything and had me as a free account.  I logged o...
  • user-removed
  • Not applicable
  • 145 Views
  • 2 replies
  • 0 likes
  • 145 Views
  • 2 replies
  • 0 likes

Connect Spotify to Rogers account

With my shared plan with Rogers I'm supposed to have Premium Spotify for free for 2 years. I am having a hard time getting the premium hooked up right now it says free. Everytime I try to hook up the premium it asked me to put in a credit card. But I...

  • Casual Listener
  • With my shared plan with Rogers I'm supposed to have Premium Spotify for free for 2 years. I am having a hard time getting the premium hooked up right now it says free. Everytime I try to hook up the...
  • crxunch
  • Newbie
  • 4318 Views
  • 24 replies
  • 8 likes
  • Premium
  • 4318 Views
  • 24 replies
  • 8 likes

Help

Can someone tell me why I get a message pop up when trying to download saying..... want to play offline? Play tunes everywhere with premium, try it for 30 days for free. I have a 12 month free subscription with Spotify why is this happening?

  • Newbie
  • Can someone tell me why I get a message pop up when trying to download saying..... want to play offline? Play tunes everywhere with premium, try it for 30 days for free. I have a 12 month free subscr...
  • itu_
  • Community Legend
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Como desvincular una cuenta Premiun de mi tarjeta(La cuenta no es mia, la tarjeta si)

Hola amigos, tengo un problema y es que hace unos meses le hice el favor a un amigo pagando su cuenta desde mi tarjeta e debito para que este tuviese su cuenta premiun, el problema esque le e dicho que desvincule mi tarjeta para que no me sigan cobra...

  • Newbie
  • Hola amigos, tengo un problema y es que hace unos meses le hice el favor a un amigo pagando su cuenta desde mi tarjeta e debito  para que este tuviese su cuenta premiun, el problema esque le e d...
  • itu_
  • Community Legend
  • 813 Views
  • 1 replies
  • 0 likes
  • 813 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Quiero hacer de mi Spotify premiun pero cuando le doy la opción cambiar a preminun me lanza un mensaje que revise mi configuración o intente más tarde y lo he intentado conectada a datos móviles y a diferentes redes Wi-Fi y sigue apareciendo el msj

  • Newbie
  • Quiero hacer de mi Spotify premiun pero cuando le doy la opción cambiar a preminun me lanza un mensaje que revise mi configuración o intente más tarde y lo he intentado conectada a datos móviles y a ...
  • MonicaM_Bogota
  • Roadie
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dos meses gratis premium y suscripcion familiar

Ingrese mi tarjeta de credito para disfrutar de dos meses gratis y despues seguir pagando mi cuenta premium. Pero 1 mes despues añadi mi cuenta a una cuenta familiar.Me seguiran cobrando mi cuenta premium o como puedo cancelar el cobro de mi tarjeta....

  • Newbie
  • Ingrese mi tarjeta de credito para disfrutar de dos meses gratis y despues seguir pagando mi cuenta premium. Pero 1 mes despues añadi mi cuenta a una cuenta familiar. Me seguiran cobrando mi cuent...
  • MonicaM_Bogota
  • Roadie
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Family Plan and College

Hello, I have 2 sons that are at different area colleges and I am wondering if they are still eligible to be under a family plan if we chose to get one. I would like myself, my daughter, wife, and two sons to be able to use the account, but it says w...

  • Newbie
  • Hello, I have 2 sons that are at different area colleges and I am wondering if they are still eligible to be under a family plan if we chose to get one. I would like myself, my daughter, wife, and tw...
  • BAMAFANINKY
  • Newbie
  • 276 Views
  • 2 replies
  • 0 likes
  • 276 Views
  • 2 replies
  • 0 likes

WON'T LET ME UPGRADETO PREMIUM

so I've been trying to update to premium and I'm paying through paypal, but after I comfirm my paypal it redirects me back to the same page.

  • Casual Listener
  • so I've been trying to update to premium and I'm paying through paypal, but after I comfirm my paypal it redirects me back to the same page.
  • feelikeastrangr
  • Community Legend
  • 127 Views
  • 3 replies
  • 0 likes
  • 127 Views
  • 3 replies
  • 0 likes

Can't cancel UNKNOWN prescriptions

Hi all. Okay, so here's the trouble; My spouse isn't quite tech-savvy, and about three months ago, we realized that BOTH his credit card, AND bank account are being charged by Spotify. Any time he has tried to fix the sitation and just CANCEL both ac...

  • Newbie
  • Hi all. Okay, so here's the trouble; My spouse isn't quite tech-savvy, and about three months ago, we realized that BOTH his credit card, AND bank account are being charged by Spotify. Any time he ha...
  • laurenluvsmusic
  • Roadie
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Premium Account

I just started Spotify two months ago but had to change phones. Verizon reinstalled Spotiy on my new Android. Even though my login is the same I cannot access my premium account. I have tried changing my password with no success. I am very frustrated...

  • Newbie
  • I just started Spotify two months ago but had to change phones.  Verizon reinstalled Spotiy on my new Android.  Even though my login is the same I cannot access my premium account.  I ...
  • laurenluvsmusic
  • Roadie
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes

Switching from student to regular subscription

Hello,I had the student subscription, which ended about a month or two ago. I received an email and it said that i could either renew my student status, or do nothing and my subscription would be upgraded to the normal premium price. I am no longer a...

  • Newbie
  • Hello, I had the student subscription, which ended about a month or two ago. I received an email and it said that i could either renew my student status, or do nothing and my subscription would be u...
  • MattSuda
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

I got charged 3 times.

I was charged three time for my Spotify student account. And I would like my money back.

  • Newbie
  • I was charged three time for my Spotify student account. And I would like my money back.
  • MattSuda
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paysafecard Mastercard

Last month I made the payment of spotify with my paysafecard Mastercard card, created in Spain. At the time of paying Spotify told me that the account was from Austria. I contacted the supplier of my card and clarified that everything was correct, th...

  • Newbie
  • Last month I made the payment of spotify with my paysafecard Mastercard card, created in Spain. At the time of paying Spotify told me that the account was from Austria. I contacted the supplier of my...
  • ZullyB
  • Roadie
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo pagar

Llevo un mes intentando pagar, me contacte con Spotify y me dijeron que podría ser problema del banco, me puse en contacto con el banco y todo está en orden, así me pasó con varias tarjetas. Que hago?

  • Newbie
  • Llevo un mes intentando pagar, me contacte con Spotify y me dijeron que podría ser problema del banco, me puse en contacto con el banco y todo está en orden, así me pasó con varias tarjetas. Que hago?
  • ZullyB
  • Roadie
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Assinei 3 vezes porque havia dado erro e aparece a cobrança 3 vezes no cartão

Fui passar para o premium e havia dado erro, só que quando deu certo (isso na terceira vez), olhei os gastos do meu cartão a aparece o spotify 3 vezes, vai ser cobrado as 3 vezes??

  • Newbie
  • Fui passar para o premium e havia dado erro, só que quando deu certo (isso na terceira vez), olhei os gastos do meu cartão a aparece o spotify 3 vezes, vai ser cobrado as 3 vezes??
  • 69 Views
  • 0 replies
  • 0 likes
  • 69 Views
  • 0 replies
  • 0 likes

Env: prod