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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67631 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132774 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
68570 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
251580 Views
155 replies
13 likes
Got charged for a months premium when I didn't want it and I know they needed my permis sion because if that's the case that I approved anything they would have charged me yesterday is there any way I can get a refund or do I have to deal with this p...
Got charged for a months premium when I didn't want it and I know they needed my permis sion because if that's the case that I approved anything they would have charged me yesterday is there any way ...
Not applicable
348 Views
1 replies
0 likes
I don't understand why you have charged me $35, when I'm supposed to pay 9.99 per month, I need you to solve the problem because I'm not paying $25 extra!
I don't understand why you have charged me $35, when I'm supposed to pay 9.99 per month, I need you to solve the problem because I'm not paying $25 extra!
Not applicable
316 Views
1 replies
0 likes
Hi guys,2 years ago I subscribed to Movistar offer for Premium users.Since this offer has been discontinued I decided to switch it for the Spotify Family offer.I cancelled subscription 2 days ago but still the system doesn't allow me to start the Fam...
Hi guys, 2 years ago I subscribed to Movistar offer for Premium users. Since this offer has been discontinued I decided to switch it for the Spotify Family offer. I cancelled subscriptio...
Casual Listener
220 Views
1 replies
0 likes
Hey guys, I'm here to ask u some help, so I won a giveway that the price was 2 (21€) spotify cards, and well I was happy (ofc "free premium") but it took a long time to get them, so they only arrived yesterday, and when I tried to used them is didn't...
Hey guys, I'm here to ask u some help, so I won a giveway that the price was 2 (21€) spotify cards, and well I was happy (ofc "free premium") but it took a long time to get them, so they only arrived...
Spotify Star
582 Views
1 replies
0 likes
I see a lot of people saying they are getting charged twice - I am as well - how do I stop this. When I got into my account it says I don't even have Premium!!! So what is going on? How do I stop this????
I see a lot of people saying they are getting charged twice - I am as well - how do I stop this. When I got into my account it says I don't even have Premium!!! So what is going on?  ...
Roadie
210 Views
1 replies
0 likes
I cancelled my service yesterday and i received a reply that it would be effective on 15th October, but i wanted it cancelled effective today. Please assist me in this matter.
I cancelled my service yesterday and i received a reply that it would be effective on 15th October, but i wanted it cancelled effective today. Please assist me in this matter.
Roadie
237 Views
1 replies
0 likes
I have created an account via Facebook, and so Spotify recognizes the email address that associates with the Facebook account. Upon joining the Premium for Family plan that my wife has invited me, I couldn't. Please help.
I have created an account via Facebook, and so Spotify recognizes the email address that associates with the Facebook account. Upon joining the Premium for Family plan that my wife has invited m...
Roadie
222 Views
1 replies
0 likes
How do i change my profile picture
How do i change my profile picture
Casual Listener
208 Views
1 replies
0 likes
Hello, I am getting charged every month as I am a premium user. I would like to know how you can remove my subscription if I do not know my username or email address (I have tried all my active email addresses that I remember). Thank you in advance.
Hello, I am getting charged every month as I am a premium user. I would like to know how you can remove my subscription if I do not know my username or email address (I have tried all my act...
Not applicable
371 Views
4 replies
0 likes
I was charged 4.99$ for the student price and I wanted to pay for the one year payment it took the 4.99$ from my account and now It won't let me pay for the one year payment how do I get the 4.99$ refunded and pay the one year payment instead?
I was charged 4.99$ for the student price and I wanted to pay for the one year payment it took the 4.99$ from my account and now It won't let me pay for the one year payment how do I get the 4.99$ re...
Not applicable
203 Views
1 replies
0 likes
Hoje alterei a forma de pagamento da minha conta premium, e apareceu uma cobrança de R$10,00 reais na no meu cartão de credito. Espero que esse valor seja estornado, visto que não se pode cobrar pela troca de cartão.
Hoje alterei a forma de pagamento da minha conta premium, e apareceu uma cobrança de R$10,00 reais na no meu cartão de credito. Espero que esse valor seja estornado, visto que não se pode cobrar pela...
Roadie
221 Views
1 replies
0 likes
Foi debitado da minha conta corrente o valor de R$49,00 referente à 3 meses de SPOTIFY PREMIUM o que também me dava 1 mês gratis , ou seja , 4 meses de SPOTIFY PREMIUM , hoje dia 20/09/2017 entro no SPOTIFY e leio que meu periodo de TESTE PREMIUM ACA...
Foi debitado da minha conta corrente o valor de R$49,00 referente à 3 meses de SPOTIFY PREMIUM o que também me dava 1 mês gratis , ou seja , 4 meses de SPOTIFY PREMIUM , hoje dia 20/09/2017 entro no ...
Roadie
488 Views
1 replies
0 likes
I just signed up for the premium 30 day free trial today (09/20) but it's saying that it will expire on the 27th. Just wondering why it only gave me 7 days and if there is anyway to get the 30? I signed up using the app. Idk if that's important or no...
I just signed up for the premium 30 day free trial today (09/20) but it's saying that it will expire on the 27th. Just wondering why it only gave me 7 days and if there is anyway to get the 30? I sig...
Roadie
195 Views
1 replies
0 likes
I recently paid for the family subscription on September 12,2017 but the website and app is saying i never paid. My card activity shows that the money has been taken off and the subscription was paid
I recently paid for the family subscription on September 12,2017 but the website and app is saying i never paid. My card activity shows that the money has been taken off and the subscription was paid
Roadie
282 Views
1 replies
0 likes
Hello, there is a user who has taken my debit card to pay for their subscription and I'm now getting charged for a service I do not use and have no access to the account that is. Please help.
Hello, there is a user who has taken my debit card to pay for their subscription and I'm now getting charged for a service I do not use and have no access to the account that is. Please help.
Roadie
1690 Views
1 replies
0 likes
I was a week late on my premium payment. But my BACK ON PREMIUM my out information SAYS PREMIUM. But I can't skip songs. Or go back. Or shuffle more than once. I don't get several premium benifits that I loved. I'm also very frustrated at how hard it...
I was a week late on my premium payment. But my BACK ON PREMIUM my out information SAYS PREMIUM. But I can't skip songs. Or go back. Or shuffle more than once. I don't get several premium benifits th...
Roadie
213 Views
1 replies
0 likes
Hey.Why do you charged me twice? I do have two spotify acounts but only one premium. What do I do?
Hey. Why do you charged me twice? I do have two spotify acounts but only one premium. What do I do?
Roadie
223 Views
1 replies
0 likes
I have been charged twice and I would like to be refunded for one of these purchases
I have been charged twice and I would like to be refunded for one of these purchases
Roadie
213 Views
1 replies
0 likes
Hey guys, I was wondering if anyone had any idea as to why Spotify charged me with $1.50 instead of the $9.99 like usual. I only had about $11 in my account, which should have been enough for my Spotify Premium account, but after they pulled the $1.5...
Hey guys, I was wondering if anyone had any idea as to why Spotify charged me with $1.50 instead of the $9.99 like usual. I only had about $11 in my account, which should have been eno...
Casual Listener
454 Views
4 replies
0 likes
Says want to play offline try for 30 days and I have an account....can't download for offline play.Can anyone help me with this please?
Says want to play offline try for 30 days and I have an account....can't download for offline play.Can anyone help me with this please?
Roadie
250 Views
1 replies
0 likes
