Paid for premium mini but hasnt upgraded

[NibyAhamed]

Plan

Premium

Country

India

Device

Samsung A70

Operating System

Android 11

My Question or Issue

Paid for Premium mini through Google pay but hasn't upgraded yet. I also haven't received receipt for payment. Help. Thanks

*community rock star edit - removed sensitive info*

[Billy-J]

Hey @NibyAhamed, thanks for reaching out to the Community!

Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart the device > log back in in the Spotify app, and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes!

[NibyAhamed]

I also reached out to spotify support and had a chat with an agent. He cleared it for me. Thanks for replying and have a nice day.

[Billy-J]

Hey @NibyAhamed, 

You're welcome! I'm happy to hear you were able to get in touch with Customer Support and that they were able to help. If you need help in the future, you can always start a new topic and the Community will be happy to help.

Have a great day!